The Delray Grand

Pros

• The staff was very polite and helpful.
• The service is top-notch.
• The location is great, right across from the beach.
• The rooms are beautiful and clean.
• The pool, hot tub, and pool-bar service are wonderful.
• The restaurants are wonderful and each has a unique style.
• The beach is right across the street and very convenient.
• Angelina at the front desk is amazing.
• The overall property is a gem with outstanding rooms and service.
• The staff across all levels are kind and attentive.

Cons

• One guest described the valet as aggressive and unprofessional, making the reception feel unwelcoming and causing long delays.
• The valet reportedly bangs on cars and opens doors with the same hand that holds the key, which felt unsafe and improper.
• One guest would never stay again or recommend the property due to valet behavior and suggested using rideshare instead.
• A concierge was described as an "ice queen" and the front desk staff as agitated for no reason.
• The hotel did not honor Amex Hotel Collection benefits (no welcome drink, no noon check-in, no upgrade) and the guest questioned the integrity of the program.
• The room was found to be small and located next to an elevator and an industrial machine that runs day and night.
• Management reportedly did not respond or offer any adjustment after checkout, leaving the guest with a sense that they didn't care.
• Beach chairs and umbrellas were not included and were overpriced, with no designated guest beach area available.
• The internet in the suite was unstable, with multiple technicians blaming a conference for overloading the network.

Review

The Opal Grand Resort Delray Beach sits in a premier spot, right across Atlantic Avenue from the beach, with guests consistently highlighting its excellent location and the range of on-site amenities. In many reviews, visitors point to the resort's strong sense of place: a vibrant beachfront setting, easy access to shops and restaurants, and a layout that makes it simple to enjoy both poolside leisure and the nearby downtown scene. Several guests also note that the property has a real sense of arrival, with a clean, modern feel and an atmosphere that invites relaxation and easy socializing.

A common thread across the majority of comments is the quality of the people who work there. Reviews repeatedly describe staff - from IT and front desk to valet, event staff, housekeeping, and restaurant teams - as polite, helpful, and genuinely friendly. Guests recall positive, memorable interactions with specific individuals, such as Angelina at the front desk, Miss Lina in the gift shop, and Miss Robin in the gift shop, who are singled out for their warmth and hospitality. The valet and pool staff are often praised for their attentiveness, the seamless welcome upon arrival, and the sense that service is a real priority during a guest's stay. Several guests say the hotel's service overall is top-notch, reinforcing the impression that the property's strongest asset is its people.

However, not all experiences align with the glowing praise. A notable cluster of reviews describes aggressive and unprofessional behavior from some valet attendants - tapping on cars, delaying guests, and showing a less-than-welcoming demeanor. For certain visitors, this kind of interaction can cast a shadow over otherwise positive experiences and lead to the advice to skip valet in favor of rideshare. There are also occasional complaints about front-desk interactions, with a few guests feeling that front-of-house hospitality can be uneven or agitated, and that issues like lack of a welcome drink or late-night clarity on room readiness can dampen the arrival feel.

Beyond service dynamics, guests consistently praise the resort's amenities. The property is described as clean and well-kept, with comfortable beds, bright rooms, and views that can be truly spectacular. The pool area and spa receive frequent endorsements, as do the on-site dining options, including the Drift restaurant and the poolside service. For many, the beach is the standout feature - directly across the street and accessible with ease - enhancing the overall value of staying here. A few guests recount excellent experiences for corporate retreats and events, noting smooth logistics and attentive staff support that made group gatherings easier to manage.

There are important caveats worth noting. Several reviews mention resort and additional fees, particularly around beach chairs and umbrella rentals, which some guests feel detracts from the value of being in such a prime location. The experience of being charged extra for beach chairs and the lack of an included private guest area on the beach is a recurring point of frustration. Some reviewers also report issues with program benefits, such as Amex hotel perks, including late check-in, room upgrades, or welcome drinks not being fulfilled as expected, and a lack of timely responses from management after checkout. These experiences can leave guests feeling that promises or fine print associated with memberships or programs aren't always honored in practice.

Overall, the sentiment is distinctly mixed but leaning positive for the Opal Grand Delray Beach. Guests repeatedly call it a "gem" and a standout choice for a beachside stay, thanks to the unbeatable location, the quality and consistency of the rooms, and the generally exceptional service from many team members. The resort's strongest impression remains the consistency of hospitality from a broad swath of staff, along with the beauty and convenience of the beachfront setting and nearby entertainment. At the same time, reviewers encourage the property to address a few systemic gaps - especially valet conduct, front-of-house hospitality consistency, clearer alignment with loyalty program benefits, and the transparency around resort fees and beach amenities - to ensure a uniformly excellent experience for every guest.

In the end, Opal Grand Delray Beach presents as a highly desirable destination for those looking to stay near the beach with easy access to dining and nightlife. It's a place where memorable, positive interactions with staff, comfortable rooms, and spa and pool experiences can shine - paired with a reminder that some guests encounter frustrations around valet behavior, front-desk responsiveness, and fee structures. For many, the location alone makes it worth returning, with the hope that those service nuances will be refined to match the hotel's otherwise high standards.

This part of Delray Beach, Florida offers a convenient and diverse range of amenities for senior living. Within close proximity, there are various dining options including Chinese, Mexican, and fast food restaurants, as well as cafes for casual outings. Additionally, pharmacies are easily accessible for medical needs. With several physicians' offices in the vicinity, healthcare services are readily available. For recreational activities, there are parks for outdoor enjoyment and a nearby dog park for pet owners. Cinemas are also within reach for entertainment purposes. The area is further supported by a hospital specializing in women's health care. Overall, this neighborhood provides a blend of essential services and leisure options that cater to the needs and interests of seniors looking to settle in Delray Beach.

Restaurants

• Poppies (0 miles)
• Hunan Gardens Chinese Restaurant (0 miles)
• Burger King (1.4 miles)
• La Bamba Mexican Spanish (1.6 miles)
• Wendy's (1.9 miles)
• McDonald's (2.2 miles)
• Nino's Of Delray (2.8 miles)

Pharmacies

• Humana Pharmacy (0.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)

Physicians

• Personal Physician Care PA (0.1 miles)
• National Spine & Pain Centers - Delray Beach (1.5 miles)
• Cohen Medical Associates (1.7 miles)
• Diagnostic Centers Of America (1.8 miles)
• Dermatology of Boca (4.2 miles)
• Retina Group of Florida (5.1 miles)
• Boynton Eye Institute PA (5.2 miles)

Cafes

• The Original Brooklyn Water Bagel Co. (1.7 miles)
• The Seed (3 miles)
• Starbucks (3.3 miles)
• Starbucks (4.9 miles)
• Starbucks (5.2 miles)
• Starbucks (6.2 miles)
• Panera Bread (6.4 miles)

Places of Worship

• Congregation B'nai Israel (3.1 miles)

Parks

• Boca Tierra Park (3.6 miles)
• Mizner Bark Dog Park (4 miles)
• Spanish River Park (4.3 miles)
• Caloosa Park (4.4 miles)
• Gulfstream Park (6.3 miles)

Theaters

• Cinemark Premier (4.2 miles)

Hospitals

• Christine E. Lynn Womens Health Center (5.5 miles)