Northwest Care Centre II

Pros

• The staff at Greenbriar are exceptional.
• Amanda in admissions, along with Anthony in family services, Bailey, and the nursing team, were always available and provided excellent support with genuine compassion.
• Amanda in admissions is described as amazing and a key reason for choosing Greenbriar.
• The facility is clean and has a friendly environment.
• The social worker Anthony is helpful and kind, going above and beyond to ensure residents receive the best care.
• Greenbriar staff are caring and dedicated to the residents.

Cons

• They would not recommend the facility to anyone.
• The care provided was lacking and staff response times were slow.
• A broken toilet was not repaired for nearly three days.
• Medications were delayed and not consistently administered, causing pain and mouth sores.
• The unit nurse was condescending.
• They refused to assist a fall-risk patient to the bathroom, forcing unsafe hallway trips.
• The shower room was dirty and there was not enough staff to help patients.
• The food was bad and tasteless.
• Dentures and other belongings were lost and calls were not returned promptly.
• There were serious infection-control problems, including cross-contamination and multiple cases of scabies.
• The facility was cited for violations and alleged wrongdoing.

Review

The experiences shared about Greenbriar span a broad spectrum, from heartfelt praise to sharp criticism, reflecting how deeply these facilities affect families already navigating serious health crises. On one end, several families describe warm, attentive staff who made real differences in difficult times, while on the other, many accounts recount serious safety and care lapses, administrative mixups, and frustrations that linger long after a stay ends. Taken together, the comments form a complex portrait of a place where compassion can coexist with protocol failures, and where a few staff members become the bright spots in an otherwise challenging environment.

Several reviews highlight that when Greenbriar's staff are attentive, they are remarkable. Amanda in admissions stands out repeatedly as a beacon of helpfulness, with families praising her consistent care and responsiveness through complicated insurance processes and transitions. Anthony in social work is also singled out for going "above and beyond" to support patients and families, while Bailey and her nursing colleagues are described as consistently available, compassionate, and dedicated to patient comfort. In these accounts, the facility's value isn't about opulence or cutting-edge amenities; rather, it's the human touch - the willingness of certain team members to stay attentive, explain care plans, and advocate for patients - that made a real difference during what can be an overwhelming period.

Yet those positive notes sit alongside a broader pattern of serious concerns raised by multiple families. A recurring theme is inadequate responsiveness and slow or inconsistent care. In several instances, patients waiting for help or medication experienced long delays after buzzing for a nurse or other staff member. Some reviewers recount specific safety issues, such as a private room's bathroom being unusable because all the other bathrooms were locked, forcing a patient who was a fall risk to walk to the lobby to fetch a key. A broken toilet on the first night and a multi-day delay in repairs are cited as emblematic of a broader problem with timely maintenance and prompt assistance. One reviewer even described condescending communication from a unit nurse, which compounds the stress of caring for a loved one with a serious illness.

Infection control and overall care quality emerge as another major concern. Several families allege cross-contamination and repeated infections, with one describing a situation in which a patient contracted scabies multiple times despite assurances of proper protocol. Complaints about the handling of medications, mouth sores, and insufficient oral care point to gaps in maintaining basic standards of care. Some reviewers report that physicians were rarely present, with callouts noting only a single appearance by the attending physician over a yearlong stay, and they connect that absence to broader concerns about oversight and continuity of care. The sense of being unheard or dismissed when issues are raised - "the staff will lie to you without hesitation" is one stark statement - further underscores the frustration many families feel when serious concerns go unaddressed.

The dining experience and facility standards are another thread in the narrative. Food quality is raised repeatedly as being poor and unbalanced, with descriptions of meals that seem neither appealing nor nutritionally consistent with a recuperating patient. One account details a specific meal combination that struck a reader as far from balanced, while others simply label meals as "terrible" or "tasteless." Cleaning and hygiene also appear as persistent concerns in some reviews, with complaints about dirty shower rooms, vomit on floors that wasn't promptly cleaned, and general lapses that leave families worried about the environment in which their loved ones are recovering.

Administrative errors and miscommunication surface as particularly painful episodes. Some stories involve lost dentures and clothing, misplaced belongings, or long delays in returning items after a patient's discharge or transfer. There are alarming anecdotes about miscommunications - such as a voicemail announcing a patient's death when the patient was actually alive - and about staff seemingly not following through on basic tasks like obtaining urinalyses or coordinating with hospice services. In some instances, families felt compelled to pursue legal channels or threaten legal action, underscoring how deeply these missteps can affect trust and peace of mind during an already trying time.

Despite the extensive set of complaints, a few reviews remind readers that Greenbriar can be the right place for some families, depending on circumstances and personnel. For those who encounter consistently caring staff - people like Amanda, Anthony, and Bailey - Greenbriar appears to offer genuine support, a level of cleanliness, and a reasonable environment that can help a patient recover or transition home. The ambivalence in these narratives suggests that outcomes at Greenbriar may significantly depend on which staff members are on duty, how well the facility's processes are managed at a given time, and how effectively concerns are heard and addressed by leadership.

Taken together, the collection of reviews paints a nuanced picture of Greenbriar as a facility capable of meaningful, compassionate care when the right people are in place, but equally capable of significant failings when staffing, communication, and systems lapse. Families speak from the heart about the relief and gratitude they felt when a devoted staff member showed up, and they speak just as forcefully about the anxiety and frustration that followed when support faltered, maintenance delays occurred, or information was mishandled. For anyone considering Greenbriar, the message appears to be clear: advocate for your loved one, ask detailed questions about staffing patterns and care protocols, and seek transparency and prompt escalation of concerns from the administration. The experiences described here underscore how critical consistent, attentive, and well-coordinated care is in a setting dedicated to rehabilitation and end-of-life support.

Located in Bradenton, Florida, this area offers a variety of amenities within close proximity. With multiple Starbucks cafes, pharmacies such as CVS and Walgreens, and restaurants like Shake Pit and Sage Biscuit Cafe, residents have easy access to daily essentials and dining options. Additionally, there are several medical facilities nearby including Bradenton Urgent Care and West Coast Pediatrics for any healthcare needs. For leisure activities, GT Bray Park and the Riverwalk provide opportunities for outdoor recreation. The Regal Oakmont theater is also available for entertainment. With convenient access to Sarasota-Bradenton International Airport and transportation services like TSA Pre-Check, this area offers convenience and accessibility for seniors looking to settle down in a vibrant community.

Cafes

• Starbucks (1 miles)
• Starbucks (3.2 miles)
• Metro Diner (3.3 miles)
• Starbucks (4.1 miles)
• Starbucks (7.9 miles)
• Starbucks (8.5 miles)

Pharmacies

• Winn-Dixie (1 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Winn-Dixie (3.1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.4 miles)

Physicians

• Bradenton Urgent Care (1.5 miles)
• Charles C. Tomeo, DMD (1.5 miles)
• West Coast Pediatrics (1.5 miles)
• Gastroenterology Associates of Manatee (1.7 miles)
• Manatee Gynecology PA (1.7 miles)
• Stoutamyer Stratos Schroeder Whaley Rizzo & Associates Md's Pa's (1.9 miles)
• Charles-Logan, Constance Dr-West Coast Pediatrics (2 miles)

Hospitals

• H2u (1.7 miles)
• Family Birthplace (4.1 miles)
• State College of Florida, Manatee-Sarasota (5.3 miles)

Restaurants

• Shake Pit (1.9 miles)
• Jeremiah's Italian Ice (2.6 miles)
• Sage Biscuit Cafe (3.1 miles)
• Riverhouse Reef & Grill (3.2 miles)
• Mila’s On The Manatee (3.2 miles)
• PIER 22 Restaurant Patio Catering (3.3 miles)
• Popi's Place Too (3.4 miles)

Places of Worship

• West Bradenton Baptist Church (2 miles)

Parks

• GT Bray Park (2.5 miles)
• Bradenton Riverwalk (3.7 miles)

Theaters

• Regal Oakmont (3.4 miles)

Transportation

• Concourse B (9.4 miles)
• TSA Pre-Check (9.4 miles)
• Sarasota-Bradenton International Airport (SRQ) (9.4 miles)
• Baggage Claim (9.5 miles)