Lily's Promise LLC

Pros

• The staff are kind and attentive and communicate regularly with families.
• Caregivers provide outstanding care to each resident.
• The facility feels like a real home with personal attention.
• Fresh, home-cooked meals are prepared on site.
• Owners and management are easy to work with and keep families informed about changes in condition.
• The staff-to-resident ratio enables very personalized care.
• Care plans are cohesive and focused on outcomes and quality of life.
• Lily's Promise has been a life saver for families and provides personalized memory-care.
• Medications are administered promptly and healthcare appointments are scheduled efficiently.

Cons

• The employees were very unprofessional and rude when asked for information.
• The owner is described as unprofessional and not trustworthy by reviewers.
• A reviewer described the owner as a disgusting human being and as only in it for the money, advising not to send loved ones there.
• A reviewer stated they wouldn't even let their dog go to the facility.
• A reviewer claimed that the larger facility offered very poor care.

Review

Lily's Promise in the Sarasota/Bradenton area emerges in several personal narratives as a place where care feels personal, attentive, and deeply focused on the comfort and dignity of each resident. Families repeatedly describe a caring staff that regularly communicates with loved ones, works to understand individual needs, and creates an atmosphere that feels less like a clinic and more like a warm, homey environment. For many, the result is noticeable improvement in their loved ones' well-being and an overall sense of relief knowing they are in good hands.

One heartfelt account centers on a mother who passed away peacefully and with dignity while living at Lily's Promise. This reviewer emphasizes that they could not have asked for better care and attributes their mother's comfort and the quality of life to the dedication of the caregivers and the leadership of the facility. The sentiment is clear: the people who cared for their mother treated her with respect, compassion, and consistent attention, and those efforts left a lasting impression of outstanding care for every resident under their watch.

Tours and firsthand impressions of the facility reinforce these positive sentiments. A visitor who toured with the owner, Patrick, describes a setting that truly feels like a home rather than a medical facility. The house is described as offering personal attention to individuals, with a full kitchen that provides fresh, home-cooked meals - an element the reviewer highlights as particularly important. The sense they walked away with was that employees are not only capable but genuinely caring and dedicated to the residents' well-being.

That sense of quality care is echoed by families who have watched the facility navigate the broader challenges common to elder care. Lily's Promise is portrayed as operating in a boutique setting, mindful of staffing realities but committed to maintaining the kind of compassionate, consistent care that families value. In particular, a family with a member who has Progressive Supranuclear Palsy notes three years of generally positive care, praising easy collaboration with staff, clear communication about changing conditions, and a cohesive plan aimed at best practices, outcomes, and quality of life. They express gratitude for staff devotion and for what they perceive as a high level of caregiver expertise at a time when reliable caregiving can be hard to find.

Several reviews focus on the Bradenton location's philosophy of care, particularly the emphasis on residents living in a normal, home-like setting rather than a clinical atmosphere. Descriptions highlight the comfort of such an environment, with the belief that this approach helps residents feel more at ease and valued. The management and staff are portrayed as passionate about the service they provide, which further strengthens the sense that Lily's Promise is a place where families feel their loved ones are treated with care and respect every day.

Longer-term testimonials underscore how Lily's Promise can be a lifeline for families seeking quality memory care. One dedicated account describes a mother who has been at Lily's Promise Sarasota for more than three years, having relocated from a larger facility with poorer care. The review emphasizes practical strengths: meals prepared on-site, timely medication administration, prompt scheduling of doctor and dental visits, structured daytime activities, and reliable nighttime safety. The reviewer believes their loved one would not be thriving as well without the dedicated care provided by the staff, reinforcing the sense that Lily's Promise can be a stabilizing, high-quality option for families navigating memory care needs.

But the collection of reviews is not uniformly glowingly positive. Several voices express strong criticisms, painting a starkly different picture of the facility's leadership and professionalism. Some reviewers report experiences with staff that they describe as unprofessional and rude when seeking information about the facility. Others directly question the behavior and professionalism of the owner, concluding that the owner is unprofessional and, in strongest terms, unsuitable to be entrusted with a loved one's care. A few even go so far as to state outright that they would not leave their loved one in the facility's care and urge others not to use the services, with one reviewer expressing the belief that the owner is motivated by money rather than the residents' well-being.

Another particularly harsh review uses very strong language about the owner's character, suggesting that the owner is a "disgusting human being" and not someone who should be trusted with loved ones. Phrases of this intensity convey a deep sense of distrust and a warning to other families considering a tour or move to Lily's Promise. Together, these negative voices contrast sharply with the many affirmations of care quality and home-like atmosphere found in the bulk of the reviews.

Taken as a whole, the collection paints a picture of Lily's Promise as a facility that a substantial number of families find to be a lifeline for their loved ones, especially in memory care. Positive experiences emphasize attentive caregivers, effective communication, personalized care, and a home-like ambiance that prioritizes dignity and daily life. The most compelling testimonials focus on specific benefits: families reporting on-site meals, prompt access to medications and medical appointments, consistent engagement with residents during waking hours, and a sense that staff-to-resident ratios allow for individualized attention.

At the same time, the negative voices remind readers that experiences can vary and that concerns about leadership and professionalism do arise for some families. Those perspectives suggest that, for prospective residents or their families, a careful, in-depth visit is essential. Potential questions to consider include how staffing levels are managed across shifts, how care plans are developed and updated in response to changing conditions, how the facility handles inquiries from families, and what steps are taken if a family perceives a problem with communication or care. In such a decision, seeing the environment firsthand, meeting with the care team, and observing interactions between staff and residents can provide crucial insight.

Overall, these accounts convey a complex picture of Lily's Promise: a place that many families praise for its thoughtful, home-like care and tangible benefits to their loved ones, while also facing criticisms from others that emphasize concerns about leadership and professional conduct. For families seeking memory or general elderly care in the Sarasota-Bradenton area, Lily's Promise presents a compelling option worth exploring, with the caveat that thorough due diligence and direct conversations with staff and management are important steps in making an informed choice.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Life Pharmacy (2.1 miles)
• Winn-Dixie (4.1 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• Walgreens (5.4 miles)

Physicians

• Apc Pediatrics (1.2 miles)
• Intercoastal Medical G (4 miles)
• Michael Bentze, D.O. | Intercoastal Medical Group (4 miles)
• Florida Cancer Specialists - Marketing Office (4 miles)
• Manatee Oral & Facial Surgery Center (4.1 miles)
• Morrish James A Jr DDS (4.3 miles)
• Florida Digestive Disease Specialists (4.4 miles)

Parks

• Bob Gardner Community Park (1.3 miles)
• James L. Patton Community Park (3.9 miles)
• Nathan Benderson Park (8.4 miles)
• Bradenton Riverwalk (9 miles)

Cafes

• The Granary (1.5 miles)
• ATRIA Bread + Coffee (2.1 miles)
• Starbucks (4.4 miles)
• Starbucks (5.5 miles)
• Starbucks (6.3 miles)
• Starbucks (7 miles)
• Starbucks (7.6 miles)

Places of Worship

• Bayside Community Church (2.8 miles)
• Living Lord Lutheran Church (4.3 miles)
• St Mary Magdalene Episcopal Church (4.4 miles)

Restaurants

• Cracker Barrel (3.3 miles)
• McDonald's (3.5 miles)
• Wendy's (4.2 miles)
• Speaks Clam Bar (4.3 miles)
• Michelangelo Pizza (4.3 miles)
• Chick-Fil-A (4.4 miles)
• The Parrot Patio Bar & Grill (4.4 miles)

Hospitals

• Family Birthplace (8.7 miles)