Nursing & Home Care Inc

Pros

• The physical therapy and OT division are good so far.
• The staff at Waveny were instrumental in helping her remain in her own home as she aged.
• Kathleen T, Lyndel, Saveena, and Mary Beth provided the mother with the highest quality of care.
• They treated her compassionately and respectfully.
• The family remains grateful for the care she received.

Cons

• The nurse who served as her mother's case manager was rude to the reviewer.
• The nurse did not follow up after seeing her mother.
• The nurse was unprofessional.
• The reviewer does not recommend the nursing portion of the care.

Review

In reflecting on my mother's care at Waveny, I found a blend of frustration and appreciation that has stayed with me beyond the days in the facility. The experience highlighted two very different facets of care, one leaving me unsettled and the other giving me hope about what attentive, compassionate service can look like. At the center of the disappointment was the nurse who served as my mother's case manager. That individual was rude to me, did not follow up after seeing my mother, and behaved in a way that I found unprofessional. Those moments left me wary and reluctant to rely on the nursing side of the team, and I cannot say I would recommend the nursing portion based on that interaction.

Despite that problematic encounter, there were clear bright spots that stood out as the care unfolded. The physical therapy and occupational therapy divisions proved to be reliable and capable in their work. They demonstrated competence and consistency, and their efforts offered real value to my mother's daily functioning and rehabilitation. It's important to acknowledge that, in contrast to the nursing experience, these therapeutic services were solid and delivered with a level of professionalism that made a meaningful difference in her day-to-day life.

The overarching context of my mother's situation was her strongest wish: to remain in her own home as she aged and faced illness. That desire was a powerful guiding thread through the care process, one that shaped how we evaluated the entire experience. Keeping someone comfortable and connected to familiar surroundings can be transformative when health challenges mount, and it gave us a clear benchmark for what we hoped to achieve with the support we received from the staff.

In pursuing that goal, the staff at Waveny - specifically Kathleen T, Lyndel, Saveena, and Mary Beth - stood out as having a pivotal and positive influence. Their involvement felt instrumental in making it possible for my mother to stay connected to the routines and preferences that mattered most to her. While I may never know all of the behind-the-scenes decisions and arrangements that enabled this outcome, the presence and dedication of these particular team members were central to the progress we witnessed.

What truly resonated during their time with my mother was the quality of care they provided. They treated her with compassion and respect, communicating with thoughtfulness and attentiveness that conveyed genuine concern for her well-being. The sense that she was seen as a person - worthy of patience, dignity, and individualized attention - made a lasting impression on us as a family. This combination of kindness and professional care created a foundation on which we could build trust and feel hopeful about her situation.

Looking back, the experience underscores a clear contrast between different aspects of care within the same facility. The negative experience with the nursing case management is a reminder that bedside manner, follow-through, and professional conduct matter just as much as medical or therapeutic skill. Yet the positive interactions with the therapy teams and with Kathleen T, Lyndel, Saveena, and Mary Beth demonstrate the profound difference that compassionate, competent staff can make in shaping a patient's quality of life and the family's peace of mind. It is a reminder that improvement in one area can lift the overall experience, even when another part of the process falls short.

Ultimately, we remain deeply grateful for the people who did make a meaningful difference for my mother. The care community at Waveny, particularly those named staff members, helped us realize her wish of staying in her home environment for as long as possible and with dignity. Their contributions - delivering high-quality, respectful, and compassionate care - will be remembered with gratitude for years to come. As a family, we hope that the lessons from our journey encourage continued attention to professionalism in all facets of care, so that positive outcomes like these can be felt even more broadly by others facing similar challenges.

Located in Wilton, Connecticut, this area offers a variety of amenities for seniors looking for a convenient and comfortable living environment. There are several pharmacies within a short distance, making it easy to access medications and healthcare supplies. Nearby physicians' offices and a surgery center provide convenient medical care options. Additionally, there are diverse dining options ranging from diners to Japanese and Italian restaurants, as well as cafes for coffee lovers. The area also features several parks for outdoor recreation and relaxation. For entertainment, there is a theater nearby. Public transportation options include multiple train stations for easy travel to surrounding areas. Places of worship are also available for spiritual needs. Overall, this part of Wilton provides a well-rounded community with essential services and recreational opportunities for seniors seeking a vibrant lifestyle.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5 miles)
• CVS Pharmacy (5.7 miles)
• Walgreens (5.7 miles)

Physicians

• Wilton Surgery Center (1.3 miles)
• Doctors' Pediatric PC (2.5 miles)
• Coastal Orthopaedics (3 miles)
• Coastal Orthopaedics PC (5.2 miles)
• Hartford HealthCare Rehabilitation Network (5.7 miles)
• Village Pediatrics (6.1 miles)
• Norwalk Hospital (6.3 miles)

Restaurants

• Orem's Diner (1.5 miles)
• McDonald's (4.5 miles)
• Wendy's (5.2 miles)
• Valencia Luncheria (5.3 miles)
• Sakura Japanese Restaurant (6.5 miles)
• Gallo Ristorante (6.5 miles)
• Aux Delices (6.9 miles)

Cafes

• Starbucks (3.2 miles)
• Zumbach's Gourmet Coffee (5.2 miles)
• The Granola Bar (5.8 miles)
• Tazza Cafe (6.5 miles)
• Bobo’s Cafe (6.9 miles)
• Starbucks (6.9 miles)
• Starbucks (6.9 miles)

Parks

• Winslow Park (5.9 miles)
• Sherwood Island State Park (6 miles)
• Waveny Park (6.3 miles)
• Ballard Park (6.6 miles)
• Pound Ridge Town Park (7 miles)
• Cherry Lawn Park (7.9 miles)
• Calf Pasture Beach (8.3 miles)

Theaters

• Prospector Theater (6.6 miles)

Transportation

• Westport Train Station (6.6 miles)
• East Norwalk Train Station (6.9 miles)
• Metro North - Green's Farms Train Station (8.3 miles)
• Metro North Rowayton Station (8.6 miles)
• Metro North - Southport Train Station (8.8 miles)
• Metro North - Fairfield Train Station (10 miles)

Places of Worship

• Church of the Holy Spirit (8.1 miles)
• St Thomas More Church (8.4 miles)