Overall Review of Lincare
caveat
4 reviews mention this
Billing errors and collections complaints
Several reviewers describe repeated billing mistakes and collections activity that took months to resolve.
A recurring concern is billing that residents say does not match what insurance and patients have already paid. Reviewers mention continued bills after equipment returns or confirmations, including at least one description of a collections notice tied to charges they believed were already paid. Some reviews also describe unauthorized charges being taken without clear knowledge. Overall, billing problems appear to be the most consistently negative theme in the feedback.
common
22 reviews mention this
Drivers can be consistently helpful
Many reviewers say the delivery drivers are on time, respectful, and willing to troubleshoot needs during urgent moments.
Even though experiences vary, residents repeatedly describe individual drivers as punctual and knowledgeable about oxygen or machine setup. Multiple reviewers mention drivers explaining how equipment works, providing extra supplies like tubing, and responding quickly when something breaks or power goes out. Some families also describe drivers going out of their way to make sure they feel safe and accommodated. Taken together, the driver experience is often described as the bright spot of the service.
caveat
4 reviews mention this
CPAP and BiPAP support varies
Several reviews describe delays or difficulty getting CPAP and BiPAP settings and masks working correctly.
Some residents describe a long wait to receive CPAP equipment or supplies after an urgent prescription or setup order. Others report problems with masks that leak air, with follow-up fittings that did not resolve the issue they were experiencing. A separate reviewer says CPAP setup improved their sleep, pointing to the upside when the mask and settings get handled well. The reviews suggest outcomes depend heavily on how quickly adjustments and guidance are managed.
caveat
6 reviews mention this
Phone responsiveness is hit or miss
Reviewers frequently mention long holds, missed callbacks, or difficulty reaching customer service.
A common frustration is getting through by phone and then not getting timely follow-up. Some reviewers describe being put on hold for extended periods or told they will receive a callback but never do. Others mention phone hours, unanswered calls, or being transferred to other areas before a resolution. While a few reviewers praise improved phone answering and courteous reps, the negative comments suggest communication responsiveness can be inconsistent.
caveat
3 reviews mention this
Delivery timeliness affects oxygen access
Several residents link service delays to running short on oxygen or not receiving equipment as scheduled.
Some reviews describe missed delivery or pickup appointments that left people waiting longer than expected. A few residents explicitly connect gaps in supply to urgent health needs, describing time without oxygen or delayed replenishment. At the same time, other reviewers describe fast replacements and urgent deliveries when needed. The feedback indicates timeliness is a major factor in whether the experience feels reliable.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Bradley International (14 miles away)
Convenient access to dining, parks, pharmacies, and medical facilities nearby.
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