Lincare in South Windsor, CT

Pros

• Ricky is a professional, neat and organized, who changes filters and provides extra tubing, earning high recommendations.
• The delivery driver Ricky is punctual, friendly, and reliable, consistently meeting customers' oxygen needs on time.
• Jose is a helpful, courteous delivery driver who goes the extra mile to ensure customers' needs are met.
• Luis is a reliable, on-time driver who is friendly and highly trusted by customers.
• Dan is punctual, knowledgeable, courteous, and consistently goes above and beyond for customers and offices.
• Kevin is praised for exceptional customer service and for solving CPAP issues, turning frustration into satisfaction.
• Ricky Miller provides training on storage, suggests quieter machines, and is very kind and helpful.
• Joan goes above and beyond to meet customer needs and is highly appreciated.

Cons

• The company is a joke and they dropped the ball by not filling out the form correctly.
• The West Hartford location is the worst place.
• The staff are rude and the service is awful.
• They never keep appointments when picking up equipment.
• They lie just to get customers off the phone.
• Lincare has been absolutely useless regarding his BiPAP.
• They stop answering their phones at 4:30.
• This place is an absolute nightmare with terrible service.

Review

Lincare South Windsor is best suited for seniors and homebound patients who depend on ongoing oxygen therapy or CPAP equipment, and for families that prize a hands-on, in-home service model with a dependable delivery presence. The backbone of satisfaction here comes from the field team that comes to the residence: respiratory supplies arrive with practical setup, on-site explanations, and a genuinely caring touch. Delivery professionals such as Ricky and Dan routinely earn high marks for punctuality, courtesy, and a willingness to go the extra mile to ensure the patient is safe and comfortable. This is the kind of service that minimizes hospital-style friction in daily life and keeps critical respiratory therapy functioning smoothly, especially for long-term users who have learned to trust a familiar driver.

That said, several families should consider alternatives if administrative performance is non-negotiable. When the primary concern is flawless billing, perfectly coordinated insurance processing, and rock-solid responsiveness on the phone, this branch’s weaknesses become apparent. Repeated hold times, inconsistent call-back behavior, billing disputes, and missed pickups have cropped up enough to become a real risk for anyone who cannot tolerate administrative hiccups. Those who rely on timely, error-free documentation and who want their prescriptions, renewals, and equipment orders handled with surgical precision should explore other vendors or other branches within the network that may offer a tighter operations belt.

On the upside, the best pros are highly tangible and frequently life-enhancing. The strongest advantage is the reliability of frontline staff, the same drivers who remember needs, preempt questions, and coordinate deliveries so supplies arrive when needed. Ricky in particular is repeatedly singled out for his professionalism, warmth, and ability to train families on equipment use, while Dan and Jose earn admiration for punctuality and helpfulness. Kevin’s problem-solving prowess at the West Hartford site also shines through when CPAP masks, settings, and troubleshooting become a barrier to sleep. When these pros function at scale, they counterbalance the more frustrating friction points by delivering genuine, actionable support in the home.

The most significant drawbacks center on customer service and logistics. Dozens of comments describe long phone waits, difficulty reaching a live person, and frustration with scheduling or pickup of used equipment. Billing disputes and unexplained charges appear in multiple reviews, sometimes accompanied by concerns about HIPAA handling and accountability. There are also recurring reports of missed or delayed deliveries, with enough frequency to create real health risk for oxygen-dependent patients. The West Hartford side of the network, in particular, is flagged by several reviewers as a problematic bottleneck, which underscores the risk that problems at one hub can spill over into the South Windsor experience.

Despite these cons, the positives can still tip the balance for families who structure the relationship with intention. A practical path is to secure a named driver or a clear local contact, and to insist on written delivery windows and confirmation calls. Proactively document all prescription details, keep a close eye on insurance approvals, and request escalation to a supervisor the moment delays emerge. When CPAP issues arise, relying on the skilled personnel who have solved problems in the past, most notably Kevin and his team, can restore confidence quickly. In the meantime, having a contingency plan, whether a backup supplier or a temporary loaner device arranged through a trusted clinician, reduces exposure to critical supply gaps.

Ultimately, Lincare South Windsor presents a pragmatic choice for families prioritizing consistent, compassionate in-home care over pristine administrative performance. It is a solid fit for patients who gravitate toward the human side of service: drivers and technicians who are reliable, responsive, and personable, who will explain equipment and keep patients comfortable in their own homes. Those who cannot tolerate erratic hold times, billing disputes, and uncertain pickup schedules should weigh alternatives carefully and may find a more dependable experience with another branch or competing providers. The deciding factor is how much weight is placed on dependable door-to-door support and personal contact versus flawless back-end administration. When the former is valued highly, the positives can outweigh the negatives; when the latter is non-negotiable, it makes sense to explore other options while setting up a clear, monitored plan with Lincare.

This part of South Windsor, Connecticut is a bustling and convenient area with a variety of amenities within close proximity. There are several healthcare facilities nearby, including physicians, optometrists, pharmacies, and hospitals, ensuring easy access to medical care. In terms of dining options, there is a mix of fast food restaurants like Chick-Fil-A and McDonald's, as well as upscale options such as Artisan and Barcelona Restaurant. For relaxation and outdoor activities, residents can visit nearby parks like Wolcott Park and Fernridge Park. Additionally, there are cafes like Starbucks for socializing or enjoying a cup of coffee. Places of worship such as the Universalist Church of West Hartford are also easily accessible for spiritual needs. Overall, this area offers a blend of convenience, healthcare options, dining choices, and recreational opportunities that may appeal to seniors looking for a vibrant community to call home.

Physicians

• Optometric Specialty Group (0 miles)
• Uconn Health Partners (0.7 miles)
• Dr Parson's (1.2 miles)
• Assoc'd Ear Nose and Throat Specialists (1.4 miles)
• SHE Medical (2 miles)
• Woodland Women's Health Associates (2.2 miles)
• Medical Oncology and Blood Disorders (2.3 miles)

Restaurants

• New Park Brewing (0.6 miles)
• Chick-Fil-A (0.6 miles)
• McDonald's (0.9 miles)
• Artisan (1.2 miles)
• Max Burger (1.3 miles)
• Restaurant Bricco (1.3 miles)
• Barcelona Restaurant (1.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)

Parks

• Wolcott Park (1 miles)
• Fernridge Park (2 miles)
• Elizabeth Park (2.3 miles)
• Satan's Kingdom State Recreation Area (3 miles)
• Bushnell Park (3 miles)
• Mill Pond Park (3.4 miles)
• Stanley Quarter Park (4 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (3 miles)
• Blue State Coffee (3.3 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (4.8 miles)
• Panera Bread (5.2 miles)

Places of Worship

• Universalist Church of West Hartford (1.8 miles)
• Emanuel Synagogue (3.8 miles)
• Jehovah's Witnesses (4.5 miles)
• Jehovah's Witnesses (5.1 miles)

Hospitals

• Infectious Disease Division (2.6 miles)
• St Francis Hospital (2.6 miles)
• Newington Veterans Hospital (2.9 miles)

Transportation

• Union Station (3 miles)
• Pratt & Whitney (4.7 miles)