Lincare in South Windsor, CT

Pros

• They delivered an oxygen machine to the house promptly and set it up with care.
• They showed extreme compassion and professionalism in a time of need.
• The West Hartford staff were friendly and professional.
• Lincare provided great customer service.
• The CPAP staff made wearing a mask more tolerable and helped improve sleep.
• They scheduled a next-day appointment and the team was there for them.
• The power cord replacement was fast and easy.
• They quickly evaluated the portable device, provided a new one, and enabled attendance at a wedding.
• The pickup and demonstration were great and informative.
• The product was delivered within 24 hours and the pharmacist explained it thoroughly.
• Jose was very helpful, kind, and concerned about the customer's health.
• Under Kevin's leadership, the team goes the extra mile to get customers the correct masks and settings, with exceptional customer service.

Cons

• This place is a joke.
• They dropped the ball and turned an urgent prescription into a week-long delay.
• They automatically take money out of customers' accounts without their knowledge and won't pick up the equipment.
• The customer service staff are rude.
• They will not pick up used equipment.
• If I could give -5 stars I would; this company is absolutely terrible.
• This company is a complete joke; they are liars and crooks.
• This place is an absolute nightmare.
• This is the absolute worst company to deal with for CPAP equipment.
• The lack of urgency and incompetence is disgusting.
• Lincare has been absolutely useless with regards to my husband's BiPAP.
• They leave you on hold for hours and never call you back.

Review

Lincare in South Windsor, CT is best suited for families and patients who prize rapid, in-home delivery of respiratory equipment and value hands-on setup and training delivered by compassionate, personable staff. When oxygen tanks, CPAP devices, or other essential supplies are needed promptly, this network can mobilize quickly, with delivery personnel who explain usage, demonstrate operation, and leave a sense of reassurance. The most persuasive experiences come from drivers and staff who show up with professionalism and genuine concern - names repeatedly praised include Dan, Ricky, and Jose, along with problem-solvers like Kevin who can turn frustrating situations around. For households navigating serious illness or end-of-life care, that practical, in-home touch makes a real difference when every hour counts.

Those who should consider alternatives are those who must depend on flawless administrative performance day in and day out. A pattern of unresolved billing questions, repeated hold times, and inconsistent pickup or delivery scheduling makes Lincare risky for families that cannot tolerate administrative lapses. Several reviews describe rude or disengaged frontline staff, frequent phone disconnects, and delays in processing insurance or state-approval documents. Accessibility and facility logistics are also a concern in some locations, with complaints about entrances and parking. For households that rely on predictable service and airtight billing practices, exploring other providers may prevent ongoing aggravation.

The strongest pros - speedy, in-home service; clear, patient-centered demonstrations; and durable driver relationships - tend to offset many of the downsides when the local team is on its game. In urgent or time-sensitive situations, the ability to have supplies or a CPAP mask fitted at home, with direct explanations of settings, reduces anxiety and keeps medical plans on track. Repeat drivers and delivery staff who know the family and their equipment - Ricky, Dan, and others - frame a reliable, human-centered service model. When problems occur, a few staff members are capable of rapid escalation and careful coaching, turning a potential service failure into a workable workaround. In short, the pros deliver tangible value, especially for those who can work with a stable, familiar contact.

Yet the cons carry serious weight for anyone with fragile health or strict schedules. On-hold times and phone responsiveness frequently frustrate callers, with reports of long waits and inconsistent answers. Billing problems - unexpected charges, disputes over insurance, and delayed pickups of used equipment - erode trust and can complicate already stressed finances. Scheduling gaps and missed or late deliveries have left families scrambling, particularly when oxygen needs are urgent. Accessibility issues at some offices, such as lack of handicapped entrances, add unnecessary friction. A subset of reviews raises concerns about privacy handling and data management practices, underscoring the importance of careful, documented communication and clear accountability.

From a practical decision-making standpoint, prospective users should insist on written confirmations for every order, request a preferred primary contact, and set clear expectations for delivery windows and pickup timelines. Seek a single, reliable driver if possible, especially for high-need equipment like oxygen concentrators and CPAPs. Confirm insurance coverage and pause any nonessential services until approvals are in place to avoid billing chaos. If issues arise, escalate promptly to a designated supervisor and maintain a running log of dates, names, and outcomes. Finally, test the CPAP fit and oxygen equipment in the home to catch leaks or malfunctions early, and press for timely mask adjustments and troubleshooting visits.

Overall, Lincare South Windsor offers a practical, at-home service model that can be a lifeline when time and comfort matter most. It is a sensible choice for families who can leverage dependable drivers, clear in-home instruction, and rapid equipment replacement, turning urgent needs into manageable routines. However, for households that require uniformly polished customer service, rock-solid scheduling, and flawless billing across every contact point, the risk of delays and administrative friction warrants caution. In those cases, exploring alternative providers - local oxygen suppliers or CPAP specialists with stronger account management and more consistent responsiveness - can save time, money, and frustration while still delivering essential equipment and support. The best-fit decision rests on balancing the value of immediate, human-centered service against the realities of variability in scheduling, billing, and responsiveness.

This part of South Windsor, Connecticut is a bustling and convenient area with a variety of amenities within close proximity. There are several healthcare facilities nearby, including physicians, optometrists, pharmacies, and hospitals, ensuring easy access to medical care. In terms of dining options, there is a mix of fast food restaurants like Chick-Fil-A and McDonald's, as well as upscale options such as Artisan and Barcelona Restaurant. For relaxation and outdoor activities, residents can visit nearby parks like Wolcott Park and Fernridge Park. Additionally, there are cafes like Starbucks for socializing or enjoying a cup of coffee. Places of worship such as the Universalist Church of West Hartford are also easily accessible for spiritual needs. Overall, this area offers a blend of convenience, healthcare options, dining choices, and recreational opportunities that may appeal to seniors looking for a vibrant community to call home.

Physicians

• Optometric Specialty Group (0 miles)
• Uconn Health Partners (0.7 miles)
• Dr Parson's (1.2 miles)
• Assoc'd Ear Nose and Throat Specialists (1.4 miles)
• SHE Medical (2 miles)
• Woodland Women's Health Associates (2.2 miles)
• Medical Oncology and Blood Disorders (2.3 miles)

Restaurants

• New Park Brewing (0.6 miles)
• Chick-Fil-A (0.6 miles)
• McDonald's (0.9 miles)
• Artisan (1.2 miles)
• Max Burger (1.3 miles)
• Restaurant Bricco (1.3 miles)
• Barcelona Restaurant (1.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)

Parks

• Wolcott Park (1 miles)
• Fernridge Park (2 miles)
• Elizabeth Park (2.3 miles)
• Satan's Kingdom State Recreation Area (3 miles)
• Bushnell Park (3 miles)
• Mill Pond Park (3.4 miles)
• Stanley Quarter Park (4 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (3 miles)
• Blue State Coffee (3.3 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (4.8 miles)
• Panera Bread (5.2 miles)

Places of Worship

• Universalist Church of West Hartford (1.8 miles)
• Emanuel Synagogue (3.8 miles)
• Jehovah's Witnesses (4.5 miles)
• Jehovah's Witnesses (5.1 miles)

Hospitals

• Infectious Disease Division (2.6 miles)
• St Francis Hospital (2.6 miles)
• Newington Veterans Hospital (2.9 miles)

Transportation

• Union Station (3 miles)
• Pratt & Whitney (4.7 miles)