Hands to Heart Home Care

Pros

• The caregivers are kind, compassionate, and professional.
• They are always on time and communicate well.
• They treat loved ones like family.
• The agency is organized, responsive, and reliable.
• They go the extra mile to ensure comfort and happiness.
• Hands to Heart is compassionate, reliable, and affordable home care.
• The agency has made a huge difference in the grandmother's life.
• They care about their clients.
• The staff are understanding and compassionate.
• The service is welcoming and clean.
• The agency has excellent caregivers who are very professional.
• The staff are amazing, genuine, and provide the best care and experience.

Cons

• A reviewer described the agency as the most unprofessional place they had ever dealt with, alleging rude phone interactions and billing for days without a caregiver.
• A reviewer claimed that most of the agency's reviews were written by people who work for them, implying the feedback may not be trustworthy.
• A reviewer urged others to stay away and said they would not recommend Hands to Heart.

Review

Hands to Heart Home Care comes across in these reviews as a service that families rely on for dependable, compassionate support when a loved one needs assistance at home. Across many voices, the core strengths are clear: caregivers who are punctual, communicative, and treated like family by the people they serve. One reviewer notes that staff are "always on time, communicate well, and they treat your loved ones like family," while others echo that the care they received was consistently responsive and deeply attentive. The overarching impression is of a team that shows up with warmth and reliability, turning what can be a stressful situation into one where families feel heard and supported.

The range of tasks described is broad and practical, underscoring the agency's versatility. Reviewers mention help with cooking, tidying up, bathing, and dressing, illustrating a level of hands-on support that extends well beyond companionship. In several testimonials, the caregivers are described as kind, compassionate, and professional - people who go "the extra mile" to ensure that their loved ones are comfortable and happy. This sense of comprehensive, person-centered care is repeatedly tied to the idea that the clients are treated with dignity and respect, echoing a family-like approach that many families find essential.

Organizational strength and accessibility also figure prominently. Families praise Hands to Heart for being organized and responsive, with staff who are readily available to answer questions and address concerns. The confidence that a loved one is "in good hands" is repeatedly linked to the agency's clear communication, reliable scheduling, and willingness to adapt as needs evolve. The sentiment is that the agency doesn't just place caregivers; it creates a framework of trust and continuity that families can depend on during vulnerable times.

Several reviewers highlight specific caregivers who stood out for their exceptional care. Chanel and Veronica are singled out for their dedication and understanding, with Veronica described as "kind and understanding" and Chanel as someone who connected with the family and the patient. Another account praises a first contact, Schenell, who conducted an in-depth assessment and used the information about the client's Parkinson's disease to find the best fit. These notes about individual caregivers and assessors help illustrate how the agency matches personnel to the nuanced needs of each client, including chronic conditions like Parkinson's and the aftermath of a stroke.

There are also voices from within the Hands to Heart community that add depth to the overall picture. A reviewer who recently began working with the agency expresses enthusiasm about the workplace itself, noting that the staff they speak with are "very understanding and compassionate." This internal perspective reinforces the sense of a professional, supportive environment where caregivers feel valued and are able to deliver high-quality care. Additional lines describe the staff as "young, professional" and "honest and genuinely caring," contributing to the overall picture of a team that can be trusted to care for loved ones with integrity and empathy.

Not all feedback aligns with the overwhelmingly positive sentiment, though. One reviewer offers a stark contrast: describing Hands to Heart as "the most unprofessional place I have ever dealt with," accusing the agency of rude phone behavior and billing for days when a caregiver was not present. The critic also claims that many reviews come from people who work for the agency, implying a potential bias. This negative perspective stands out amid a chorus of praise and serves as a reminder that experiences can vary and that some clients may encounter communication or billing challenges that require proactive resolution. It's a clear counterpoint to the otherwise consistently favorable descriptions.

Taken together, the collection of reviews paints a nuanced portrait of Hands to Heart Home Care. The positive experiences emphasize compassionate, reliable, and family-centered care delivered by attentive caregivers who are on time, well-organized, and responsive to questions and concerns. The potential for strong personal connections with patients - whether through a caregiver like Chanel or an assessor like Schenell - appears to be a defining feature. The presence of at least one critical voice about professionalism and billing underscores that, as with any service, individual experiences can diverge and that communication and billing clarity are important focal points for ongoing improvement. For families weighing in-home care options, Hands to Heart seems to offer a broadly uplifting, supportive experience with many testimonials highlighting trust, respect, and genuine care for elderly and disabled loved ones.

This part of Shelton, Connecticut offers a variety of amenities that may be appealing to seniors looking for a convenient and comfortable living environment. There are several cafes and restaurants within a short distance, providing options for dining out or enjoying a cup of coffee with friends. There are also pharmacies and medical facilities nearby, ensuring easy access to healthcare services. Additionally, there are parks and places of worship in the area, offering opportunities for relaxation and spiritual fulfillment. With hospitals located within a reasonable distance, residents can have peace of mind knowing that medical care is accessible when needed. Public transportation options such as the Metro North train station provide convenience for getting around the area. Overall, this part of Shelton combines convenience, community, and healthcare services that may make it an attractive option for senior living.

Cafes

• Aunties Cafe (1.2 miles)
• Starbucks (2.6 miles)
• Starbucks (5.7 miles)
• Starbucks (6.4 miles)
• Panera Bread (7.4 miles)
• Starbucks (7.5 miles)
• Starbucks (7.5 miles)

Restaurants

• Matto (1.9 miles)
• Planet Pizza (2 miles)
• Wendy's (2.1 miles)
• Bad Sons Beer Company (2.2 miles)
• Spotted Horse Tavern Shelton (2.6 miles)
• Panchero's Mexican Grill (2.8 miles)
• McDonald's (3.1 miles)

Physicians

• Neurological Specialists PC (2.6 miles)
• Steeves Corrie MD (2.6 miles)
• Medical Imaging Systems (2.7 miles)
• Advanced Radiology Consultants (4.8 miles)
• Vicente MD Diaz MBA (5.4 miles)
• Patrignelli Robert J MD PC (5.7 miles)
• Associated Neurologists of Southern Connecticut PC (6.8 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Rite Aid (3.6 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (5.8 miles)

Parks

• Boothe Memorial Park Hawkwatch (5.6 miles)
• Twin Brooks Park (5.7 miles)
• Silver Sands State Park (7.8 miles)

Places of Worship

• United Methodist Church of Monroe (5.7 miles)
• Trinity Episcopal Church (6.4 miles)
• St Barbara Greek Orthodox Church (7 miles)

Hospitals

• Milford Hospital Walk In (7.1 miles)
• Milford Campus Bridgeport Hospital (7.7 miles)
• St Vincent's Medical Center (8.5 miles)
• Bridgeport Hospital (8.7 miles)
• Bridgeport Hospital (8.7 miles)

Transportation

• Metro North - Milford Train Station (7.5 miles)
• U-Haul Moving & Storage of Orange (7.9 miles)