Stonegate Apartments

Pros

• They love it here.
• Their kids love it here.

Cons

• They claim the management never calls or notifies applicants about whether they are on the waitlist.
• Maintenance is neglected and residents have to repeatedly nag staff to fix broken items.
• Parking is a disaster, with outsiders parking in visiting spaces for months and showing little consideration for the inner complex.
• The staff are rude and miserable on the phone, leading some to feel they hate their jobs.
• Racism is described as a serious problem, with claims it affects residents' ability to live there.
• The buildings are old and ill-equipped to cope with changing climate, with basements prone to flooding.
• Master bedrooms get extremely hot without air conditioning and can be chilly in winter.

Review

Residents have mixed and often strongly polarized experiences with this complex, painting a picture that is at once appealing to some and deeply frustrating to others. For every resident who says they've found a lasting home here, there are several who describe a cascade of problems that make the place hard to recommend. The comments touch on several recurring themes: a long and frustrating waitlist, questionable management and communication, chronic maintenance issues, aging buildings ill-suited to changing climate, stubborn parking problems, and a few pointed accusations about staff demeanor and cultural climate within the community.

On the administrative side, the waitlist appears to be a central sore point. One person recalls applying more than three years ago and reports that they were never contacted to confirm whether they were on the list. Another reviewer writes that they've been on the waitlist "for ever," and that office staff are rarely helpful. They describe staff as appearing miserable on the phone and suggest the possibility that their application might have been lost or forgotten altogether. The sentiment across these accounts is that the process is opaque, slow, and prone to miscommunication or misplacement, leaving hopeful applicants feeling neglected or abandoned in the system. The sense conveyed is that even when people are theoretically on a list, there's little assurance of timely or clear follow-up.

Maintenance and the condition of the property emerge as another major fault line. Several reviewers accuse the management of neglecting repairs and skimping on upkeep. They claim it's necessary to repeatedly hassle staff to get anything fixed, describing the system as "very irresponsible" and "so cheap." This pattern of persistently slow or absent maintenance contributes to a broader impression of a building that is aging and not well cared for. One review even points to structural concerns tied to climate realities, noting that the buildings aren't equipped to handle more frequent wet seasons, basements flood, and key living spaces - like master bedrooms - become uncomfortably hot without air conditioning and chilly in winter. Taken together, these comments suggest a property that requires more attentive property management and timely repairs to meet basic resident needs.

Condition and climate readiness aside, residents also call out management culture and the overall living environment in ways that feel personal and systemic. A recurring complaint is that staff tend to come across as rude, unhelpful, or disengaged, with some reviewers accusing them of lacking motivation or showing hostility when dealing with tenants. A particularly provocative line from one reviewer mentions a negative experience related to staff interactions that involves a claim about "drag queens," underscoring a fear or perception of intolerance or inappropriate behavior by some staff members. Alongside these claims are broader statements about racism within the community and the sense that there are deliberate efforts to discourage people from living there. While these remarks reflect a single perspective, they underscore how concerns about dignity, respect, and inclusivity can shape how residents perceive the place beyond the physical conditions.

Parking, a seemingly logistical but deeply felt day-to-day concern, is described as another major drawback. Reviewers complain that the parking situation is a "disaster," with outsiders or residents from other parts of the complex using visitor parking for extended periods. The frustration over parking isn't just about inconvenience; it's tied to a perception that proper space and access are not prioritized, which compounds the stress of the other administrative and maintenance challenges residents report. The inner-versus-outer complex dynamic adds another layer, suggesting a lack of courtesy and consideration that residents feel inside the community.

Despite the otherwise negative tones, there are a couple of bright spots in the mix of feedback. One reviewer offers a strong counterpoint, saying "7 years and counting love it here, kids love it here," highlighting that the property can still feel like home and be a source of stability and happiness for families. This positive experience sits in stark relief against the more critical voices, reminding us that different residents' needs and expectations can lead to sharply different judgments about the same place. The presence of long-held affection for the community by some residents suggests that with improvements - especially around communication, maintenance responsiveness, and climate-ready infrastructure - the overall perception could shift toward a more uniformly positive range.

In sum, the picture that emerges is highly nuanced. For some, this complex remains a cherished home with years of positive memories, especially for families who value the location and sense of community. For many others, however, a combination of a protracted and opaque waitlist, inconsistent maintenance, aging and poorly prepared buildings for current climate realities, and a staff climate that feels unhelpful or hostile creates daily friction that far outweighs any potential benefits. Parking adds a practical frustration that exacerbates tensions, and allegations of discriminatory or disrespectful treatment intensify concerns about the safety and inclusivity of the living environment. The consensus among the more vocal critics is that meaningful improvements in administration, maintenance responsiveness, and infrastructure are needed before more people would seriously consider moving here, while a smaller contingent remains satisfied enough to call it home years after moving in.

This part of New Britain, Connecticut offers a convenient location with easy access to hospitals such as The Hospital of Central Connecticut Cancer Center and Newington Veterans Hospital, ensuring quality healthcare options for seniors. There are multiple pharmacies nearby such as CVS and Walgreens for medication needs. In terms of dining, there are various restaurants including McDonald's, P.F. Chang's China Bistro, and Bell City Diner. For outdoor recreation, seniors can enjoy parks like Stanley Quarter Park and Norton Park. Additionally, there are reputable physicians offices like Grove Hill Medical Center and UConn Health System-Radiology in the vicinity. Public transportation options are available through Amtrak for easy travel. Cafes like Starbucks and Aroma Joe's provide cozy spots to relax and socialize. Overall, this area offers a good balance of healthcare facilities, dining options, recreational opportunities, and essential services for seniors considering senior living in New Britain.

Hospitals

• The Hospital of Central Connecticut Cancer Center (0.6 miles)
• Newington Veterans Hospital (4.4 miles)
• Hospital Of Central Connecticut At Bradley Memorial (6.7 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Med Stat Pharmacy (2.5 miles)

Restaurants

• McDonald's (1.4 miles)
• J Timothy's Taverne (1.7 miles)
• McDonald's (2.5 miles)
• Naples Pizza (3.2 miles)
• McDonald's (3.6 miles)
• P.F. Chang's China Bistro (4 miles)
• Bell City Diner (4.2 miles)

Parks

• Stanley Quarter Park (2.3 miles)
• Norton Park (3.4 miles)
• Mill Pond Park (4.5 miles)
• Wolcott Park (5.2 miles)
• Sage Park (6.3 miles)
• Fernridge Park (6.7 miles)
• Maxwell Park (6.7 miles)

Physicians

• Grove Hill Medical Center (2.8 miles)
• Umashanker Devika MD - Tallwood Men's Health (3 miles)
• Pinnacle Men's Health of Hartford (3.1 miles)
• Consulting Ophthalmologists (3.1 miles)
• UConn Dowling North (3.7 miles)
• Jonathan Schreiber (3.9 miles)
• Uconn Health System-Radiology (3.9 miles)

Transportation

• Amtrak (4.1 miles)

Cafes

• Provision State Coffee (4.2 miles)
• Starbucks (4.5 miles)
• Aroma Joe's (4.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5.6 miles)
• Starbucks (6.5 miles)
• Starbucks (7.5 miles)

Theaters

• Picture Show at Berlin (5.2 miles)

Places of Worship

• Universalist Church of West Hartford (7.1 miles)