Connecticut Caregiver Connection, Inc

Pros

• The agency provided a PCA quickly.
• The owner called to apologize and address the concerns.
• The owner was sincere in his apology.
• The owner vowed to address the issues so that this would not happen again.
• The reviewer commends the owner for calling and being concerned about his clients and their families.

Cons

• The reviewer would not recommend this agency to anyone seeking home care.
• The agency's communication, administration process, and overall family interactions are terrible.
• The agency provided a PCA but had no idea she would be leaving on vacation a week later, with no communication about her absence.
• The agency could not answer basic questions such as licensure, and callers spoke with a different person each time.
• The reviewer found the agency to be very unorganized.

Review

The experience described with this home care agency began with a mix of optimism and concern. On the one hand, there was a sense of relief that someone could be placed quickly to help care for a loved one. On the other hand, that sense of relief was quickly undercut by growing doubts about the agency's overall handling of the arrangement. The reviewer emphasizes that while the initial match happened in a timely fashion, the subsequent interactions revealed deep-seated issues in communication and in how the agency managed its administrative processes and relationships with families. The impression left behind is one of frustration and disappointment rooted in the sense that the agency did not seem prepared to support a family in a reliable, thoughtful, and consistent way.

A troubling facet of the account centers on the PCA who was provided for the family. The reviewer notes that the agency appeared to lack awareness of important staffing details: the PCA they placed was only a week away from taking a vacation, yet the agency seemingly did not know this or communicate it effectively. In fact, there is a striking claim that the agency had "no idea" she was leaving and had not had any meaningful communication with her for months prior to being assigned to the case. This combination of last-minute staffing gaps and a long period of silence from the caregiver undermined trust and raised serious questions about the agency's ability to monitor and verify the status of its employees and how they plan for continuity of care.

The problems extend beyond staffing to core questions about licensing and qualifications. The reviewer points out that the agency could not answer basic questions such as licensure, which should be readily available to families seeking assurances about who is providing care. The frustration grows with each call, as the experience repeatedly involved speaking with a different person each time. That pattern of rotating contacts adds a layer of confusion and makes it nearly impossible for a family to build a working relationship with someone who knows the specifics of their situation, the care plan, and the family's concerns. The overall tone suggests a lack of stable, knowledgeable point people who could deliver consistent information when it mattered most.

The narrator's summary of the administrative experience paints a broader picture of disorganization that affected multiple aspects of the service. The process for coordinating and delivering care feels scattered rather than streamlined, and this disorganization spills over into everyday interactions with the family. The sense is that the agency's internal systems for scheduling, communication, and client follow-ups were not functioning cohesively, leading to an overall impression of care that was unreliable and insufficiently guided by attention to family needs. The experience seems to have left the family feeling unsettled about the welfare and safety of their loved one.

The reviewer's account also conveys a personal impact: the emotional toll of dealing with inconsistent staffing and opaque communications. When a family seeks dependable support for a vulnerable loved one, they expect clear, direct information, steady staffing, and respectful, proactive engagement from the agency. Instead, the experience described here is marked by uncertainty, fear about who is providing care at any given time, and a recurring sense that important details were being lost in a maze of uncoordinated messages. The end result, for this family, was a sense of being undervalued and underserved in a situation where trust is essential.

The narrative includes a turning point that reframes the overall assessment: after the reviewer published these concerns, the owner of the company personally engaged with the situation. He read the account, conducted a deep dive into the issues raised, and reached out to the reviewer. The owner offered a sincere apology for what transpired and how the family was treated, acknowledging the harm caused and expressing a commitment to stop such problems from recurring. This direct, proactive response - characterized by a sincere apology and a firm vow to address the shortcomings - was not only unexpected but also praised by the reviewer. The owner's willingness to take responsibility and to pursue concrete steps to improve operations stood in sharp contrast to the earlier experiences described and earned commendation for his respectful and engaged approach to client concerns.

In the end, the account presents a clear dichotomy: a troubling, disorganized, and frustrating initial experience that called into question the agency's reliability, paired with a prompt, personal, and apologetic response from the company's leadership that promised meaningful changes. The reviewer's final stance acknowledges the seriousness of the issues and the courage of the owner in addressing them directly. It remains a cautionary tale about the importance of transparent licensing information, stable staffing, consistent communication, and accountable administration in home care. The story underscores that families deserve not only swift placement but also dependable, well-managed, and compassionate service that respects their urgent needs and the dignity of their loved ones.

This part of Danbury, Connecticut offers a convenient and accessible location with various amenities nearby. With several pharmacies within close proximity, accessing medication and healthcare services is easy. Additionally, there are multiple dining options ranging from fast food to sit-down restaurants, catering to different tastes. For recreation, there are parks nearby where one can enjoy nature walks or picnics. The presence of hospitals and physicians within a short distance ensures that medical needs can be promptly addressed. Furthermore, the availability of cafes provides opportunities for socializing and relaxation. Overall, this area provides a mix of essential services and leisure options, making it a desirable location for senior living.

Pharmacies

• Walgreens (0.2 miles)
• Main Street Pharmacy (0.2 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Super Stop & Shop (2.1 miles)
• CVS Pharmacy (2.2 miles)

Transportation

• U-Haul Moving & Storage of Danbury (0.3 miles)
• Bethel Metro-North Station (2 miles)

Parks

• Tarrywile Mansion (0.6 miles)
• Rogers Park (0.7 miles)
• Hatters Park (2.2 miles)
• Parloa Park (2.2 miles)
• Danbury Town Park (2.5 miles)
• Collis P. Huntington State Park (6.2 miles)
• Ballard Park (7.7 miles)

Restaurants

• Taco Bell (0.9 miles)
• McDonald's (1.3 miles)
• Atlantic Restaurant (1.4 miles)
• The Cheesecake Factory (1.6 miles)
• McDonald's (1.7 miles)
• Elmer's Diner (1.7 miles)
• Capers, too! Deli & Catering (1.8 miles)

Hospitals

• Danbury Hospital (1.1 miles)
• Danbury Hospital Business Office (3.5 miles)

Physicians

• Quality Dental of Danbury (1.1 miles)
• Zied Michael Taweh (1.2 miles)
• Greater Danbury Health CT (1.2 miles)
• Western Connecticut Medical Group (1.2 miles)
• Opticare Eye Health & Vision Center (1.2 miles)
• Advanced Dermcare (1.6 miles)
• Connecticut Neck & Back Specialists (1.7 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.3 miles)
• Starbucks (3.7 miles)
• Starbucks (7.1 miles)
• Bobo’s Cafe (7.3 miles)
• Tazza Cafe (7.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (5.6 miles)
• St Joseph's Church (6.2 miles)

Theaters

• Prospector Theater (7.7 miles)