ComForcare Homecare Services

Pros

• The agency provided a PCA quickly.
• The owner called to address the reviewer's concerns and conducted a deep dive into the case.
• The owner quickly and sincerely apologized for what transpired and how the family was treated.
• The owner vowed to address the issues so that this does not happen again.
• The reviewer commends the owner for being concerned about clients and their families.

Cons

• The reviewer would not recommend this agency for anyone seeking home care for their loved ones.
• The agency's communication, administration process, and interactions with families are described as terrible.
• They provided a PCA who left on vacation a week after being hired, with no communication about it for several months.
• The agency could not answer basic questions, such as licensure.
• Whenever the reviewer called, they spoke with a different person, indicating very unorganized operations.

Review

The experience with this home care agency left a strong impression of disappointment and frustration. The reviewer highlights that, despite a quick placement of a personal care assistant (PCA), the overall experience was undermined by poor communication and a disorganized approach. The sense conveyed is that the speed of getting someone on site did not translate into a smooth or supportive process for the family. Instead, the communication gaps and the way the agency handled interactions with the family overshadowed any potential benefits of having care in place quickly.

A central issue centers on how the PCA was managed after being placed. The reviewer notes that the chosen PCA appeared without any reliable plan or proper oversight, and shockingly, there was no awareness on the agency's part that she would be leaving on vacation just one week later. What followed was a disturbing lack of communication about her status, with no updates for months prior to the reviewer's involvement in the case. The sentiment expressed is that the agency did not have a handle on staffing continuity, leaving the family feeling abandoned at a vulnerable time when steady care is crucial.

Compounding the staffing problem was what the reviewer describes as an inability to obtain basic information from the agency. Questions about licensure were left unanswered, which is particularly concerning in a field where regulatory compliance and safety are paramount. Each attempt to contact the agency resulted in speaking to a different person, creating a rotating door of voices with no clear point of responsibility. This inconsistency contributed to a broader impression of disorganization and a lack of reliable guidance for families seeking clarity and reassurance.

The tone in describing family interactions is notably negative. The reviewer characterizes engagements with the agency as terrible, hinting at a broader pattern of poor interpersonal communication and insufficient consideration for the family's needs and concerns. When families are navigating the care of a loved one, consistent, respectful, and informative communication is essential; the review implies this standard was not met, leaving family members feeling unheard and unsettled about the care plan and the ongoing management of services.

The impact of these shortcomings appears to be substantial in the reviewer's account. The combination of an unsteady staffing situation, insufficient licensure verification, fluctuating points of contact, and overall disorganization created a stressful and unsatisfactory experience for a family already managing the challenges of home care. The narrative conveys a sense that trust and confidence in the agency were eroded, and that the operational shortcomings had real emotional and practical consequences for those relying on the services.

In a development noted as an addition to the initial critique, the reviewer recounts a positive counterpoint that occurred after the issue caught the agency's attention. The owner of the company read the negative feedback, engaged directly with the reviewer, and conducted a thorough review of the concerns and the specific case. According to the note, the owner quickly and sincerely apologized for what transpired and how the reviewer's family was treated. The commitment to address the issues so that such problems would not recur was explicitly stated, and the reviewer commends the owner for taking responsibility and showing genuine concern for clients and their families.

Overall, the account presents a picture of a care agency that failed to deliver on several fundamentals: reliable communication, stable staffing, transparent licensure information, and consistent, compassionate interactions with families. While the owner's responsive outreach offers a glimmer of accountability and a pathway toward improvement, the initial experience remains a cautionary tale about how crucial clear communication, proper staffing oversight, and a respectful client relationship are in the realm of home care.

This part of Danbury, Connecticut offers a variety of amenities and services that may be appealing to seniors looking for a convenient and accessible neighborhood. With several pharmacies, hospitals, physicians, and cafes in close proximity, residents have easy access to healthcare services and everyday necessities. The presence of parks like Rogers Park and Tarrywile Mansion provides opportunities for outdoor activities and relaxation. Additionally, the diverse selection of restaurants caters to different culinary preferences. The area also includes transportation options such as U-Haul Moving & Storage and Bethel Metro-North Station for convenient travel. Overall, this part of Danbury offers a mix of convenience, recreational opportunities, and essential services that could make it an attractive option for senior living.

Pharmacies

• Main Street Pharmacy (0 miles)
• Walgreens (0.2 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.8 miles)
• Super Stop & Shop (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)

Transportation

• U-Haul Moving & Storage of Danbury (0.4 miles)
• Bethel Metro-North Station (2.1 miles)

Restaurants

• Taco Bell (0.8 miles)
• Atlantic Restaurant (1.1 miles)
• McDonald's (1.5 miles)
• McDonald's (1.5 miles)
• Elmer's Diner (1.5 miles)
• Capers, too! Deli & Catering (1.6 miles)
• The Cheesecake Factory (1.8 miles)

Parks

• Rogers Park (0.8 miles)
• Tarrywile Mansion (0.9 miles)
• Hatters Park (1.9 miles)
• Danbury Town Park (2.2 miles)
• Parloa Park (2.3 miles)
• Collis P. Huntington State Park (6.3 miles)
• Ballard Park (8 miles)

Hospitals

• Danbury Hospital (0.9 miles)
• Danbury Hospital Business Office (3.3 miles)

Physicians

• Zied Michael Taweh (0.9 miles)
• Quality Dental of Danbury (0.9 miles)
• Western Connecticut Medical Group (0.9 miles)
• Greater Danbury Health CT (1 miles)
• Opticare Eye Health & Vision Center (1 miles)
• Advanced Dermcare (1.4 miles)
• Connecticut Neck & Back Specialists (1.4 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.1 miles)
• Starbucks (3.7 miles)
• Starbucks (7.4 miles)
• Bobo’s Cafe (7.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (5.4 miles)
• St Joseph's Church (6 miles)

Theaters

• Prospector Theater (7.9 miles)