Visiting Angels in Brookfield, CT

Pros

• Visiting Angels is described as an awesome group of people to work with.
• Nancy and her staff provided additional coverage and care and were a tremendous help in stressful times, with responsive service.
• Visiting Angels of Brookfield, CT is a favorite home care agency; they are personable, smiling, and do a great job caring for residents.
• Suzette and Helena became like family, providing great companionship and relief to the family.
• The Brookfield care manager found a wonderful caregiver who provides consistent support; it's like a match made in heaven.
• Visiting Angels has given loved ones independence, peace of mind, and enabled families to enjoy quality time together.

Cons

• Meghan was described as unprofessional and the worst case manager ever, with no respect for others.
• The reviewer warned that for an Alzheimer's patient who is not ambulatory, choosing a service with too few employees could leave you left hanging.
• The reviewer reported issues with two caregivers, including one who asked to be hired privately because they were underpaid.
• Money was missing from the home, according to the reviewer.
• A caregiver was seen on camera sitting and watching TV until the son arrived to help feed and toilet their father.

Review

Visiting Angels Brookfield is best suited for families that want reliable, in-home support to help an aging loved one maintain independence, with a strong emphasis on personalized caregiver matching and hands-on care-management. This program suits households seeking a warm, friendly team that can respond quickly to changes in need, arrange coverage on short notice, and keep daily routines intact in the comfort of home. It works particularly well for those who value continuity - where a thoughtful care manager actively tunes assignments so the caregiver truly fits the person's temperament and habits. For families prioritizing dignity, comfort, and a human-centered approach to home care, this option stands out.

Those who may want to consider alternatives include families facing heavy, complex medical needs or advanced memory care that requires constant, nursing-level oversight. A larger agency with a broader staff pool can be preferable when unwavering coverage is essential for an Alzheimer's patient who is not ambulatory or when the plan demands several backup caregivers to handle every shift. Caution is warranted for households that have experienced caregiver turnover, miscommunication, or past concerns about professionalism; in such cases, a provider with stricter staffing controls and more formal supervision may offer greater predictability. For some, a licensed facility or a nurse-led home health model could provide the level of medical oversight that a pure in-home aide arrangement cannot.

The primary strengths of Visiting Angels Brookfield lie in the character and compassion of the caregivers, the responsiveness of the office team, and the care-manager-led matching process. Families repeatedly note that caregivers feel like family and deliver real companionship, not just task completion, which translates into genuine peace of mind. The care manager's role in coordinating coverage, adjusting hours, and preserving a sense of continuity is consistently praised, making it easier to scale services up or down as needs change. The availability of flexible scheduling and the ability to arrange rapid starts after hospital discharges are practical, tangible advantages for households navigating transitions. Overall, the combination of empathy on the ground and structured support from the office creates a dependable, home-centered care experience.

Yet the reviews also reveal meaningful cons to consider. A small number of observations point to lapses in professional conduct or management - one case manager was criticized for professionalism, and another incident involved a caregiver pressuring to be hired privately, with money going missing in a separate situation. Those red flags illuminate real risks: without rigorous ongoing oversight and robust back-up plans, caregiver quality and integrity can vary, with potential disruption to the loved one's routine and safety. Another practical concern is that when managing an Alzheimer's patient who is not ambulatory, a limited pool can leave families vulnerable if the usual caregivers are unavailable; the wiser approach is to ensure a clear backup plan and a broad, well-vetted roster to draw from.

The key takeaway is that the strong points do offset the drawbacks when action is taken to elevate oversight and alignment. A practiced care-manager model, disciplined caregiver matching, and proactive staffing strategies produce reliable experiences, particularly for families who want to keep loved ones independent at home while maintaining a steady, predictable routine. The prospect of improved continuity - after the initial match is found and trust is established - can mitigate the risk of turnover and miscommunication. For households that actively engage in the process - clarifying expectations, insisting on written care plans, and requesting clear back-up coverage - the benefits become clear and meaningful.

In sum, Visiting Angels Brookfield is a practical, well-suited choice for families prioritizing in-home living with a responsive, person-centered care team. It works best when there is a willingness to participate in careful caregiver selection and ongoing supervision, and when the goal is steady, compassionate support that keeps a loved one at home with dignity. For those facing significant medical complexity, or who require near-perfect consistency with a larger pool of caregivers, it makes sense to compare with larger agencies or facility-based options. Before committing, families should conduct a thorough intake, discuss caregiver-matching criteria, and establish concrete back-up plans so the service can deliver on its promise of independence, safety, and everyday reliability.

This part of Brookfield, Connecticut offers a variety of amenities within close proximity for senior living. There are several restaurants nearby, including Cibo Italian Street Food and Maggie McFly's, offering dining options for different tastes. For healthcare needs, there are multiple physicians and pharmacies in the area, such as Western Connecticut Medical Group and Rite Aid. In terms of worship, St Joseph's Church is conveniently located nearby. For recreational activities, there are parks like Danbury Town Park and Hatters Park within a short drive. Additionally, transportation options are available with the U-Haul Moving & Storage facility nearby and the Bethel Metro-North Station just a few miles away for easy access to surrounding areas. Overall, this part of Brookfield provides convenient access to essential services and amenities for seniors looking to settle in the area.

Restaurants

• Cibo Italian Street Food (0.3 miles)
• Gluten Free Oasis (0.4 miles)
• Down The Hatch (1.3 miles)
• Maggie McFly's (1.4 miles)
• Chick-Fil-A (1.6 miles)
• Mangia Mangia Pizza & Restaurant (1.6 miles)
• Five Guys Burgers & Fries (1.7 miles)

Physicians

• Western Connecticut Medical Group Brookfield (0.6 miles)
• Headache & Pain Management Associates (1.1 miles)
• Costco Eye Center (1.4 miles)
• Danbury Orthopedic Associates Pc (2.8 miles)
• Connecticut Pain Care PC (3.3 miles)
• Ragona Andrew DDS-Associated Oral Maxillofacial (3.3 miles)
• Michael Bard (3.3 miles)

Places of Worship

• St Joseph's Church (1 miles)
• Church of Jesus Christ of Latter Day Saints (4.3 miles)

Pharmacies

• Rite Aid (1.3 miles)
• Walgreens (2.4 miles)
• Compassionate Care Center of CT (3.1 miles)
• Big Y (3.7 miles)
• Super Stop & Shop (3.8 miles)
• CVS Pharmacy (4.2 miles)
• Main Street Pharmacy (5.3 miles)

Hospitals

• Danbury Hospital Business Office (3.1 miles)
• Danbury Hospital (4.4 miles)
• New Milford Hospital, part of Nuvance Health (8.3 miles)

Parks

• Danbury Town Park (3.4 miles)
• Hatters Park (3.6 miles)
• Harrybrooke Park (5.2 miles)
• Lovers Leap State Park (5.6 miles)
• Rogers Park (5.7 miles)
• Tarrywile Mansion (6.1 miles)
• Parloa Park (6.4 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4.4 miles)
• Starbucks (7.4 miles)
• Starbucks (7.7 miles)

Transportation

• U-Haul Moving & Storage of Danbury (5.6 miles)
• Bethel Metro-North Station (5.9 miles)