Visiting Angels

Pros

• Visiting Angels is an awesome group of people to work with, with Aida, Mary Ellen, Melanie, Marita, Heidi, and the Danbury team helping care for a WWII veteran dad.
• Nancy and her staff provide additional coverage and care, delivering tremendous help during stressful times with responsive service.
• Visiting Angels of Brookfield, CT is one of the favorite home care agencies, always personable, smiling, and doing a great job caring for residents.
• Suzette and Helena deliver great care and companionship, becoming like family and giving great peace of mind to the family.
• The Brookfield Care Manager matched the family with a wonderful caregiver, providing consistency and helping the mom progress toward a more normal routine.
• Visiting Angels has provided exceptional care; caregivers are highly professional and sensitive to needs, and the office staff are always available and flexible.
• The organization is reliable and frequently earns positive feedback and strong recommendations from those they serve.
• Caregivers have helped with many tasks over the years, and families look forward to having such superb people return.

Cons

• Meghan is criticized for being unprofessional and showing no respect for others; described as the worst case manager ever.
• The reviewer warns that for an Alzheimer's patient who is not ambulatory, the service may leave families left hanging due to insufficient staff.
• The reviewer reports issues with two caregivers: one asked to be hired privately because they were underpaid, and there was money missing from the home.
• A different caregiver on camera was seen sitting and watching TV while the son helped feed and toilet the father.

Review

The collection of testimonials paints a warm, layered portrait of Visiting Angels' work across Connecticut, showing a network of compassionate caregivers, thoughtful office staff, and responsive program managers who arrive at families' doors during some of their most challenging times. From Danbury to Brookfield to Litchfield, people describe the same core experience: a group of dedicated professionals who bring comfort, reliability, and dignity to in-home care for aging loved ones, including veterans and individuals navigating serious health events. The overarching theme is one of gratitude and relief - families repeatedly credit the Visiting Angels team with easing the burden, enabling independence at home, and restoring a sense of normalcy when the health landscape suddenly shifts.

In Danbury, a team of caregivers - including Aida, Mary Ellen, Melanie, Marita, and Heidi - along with the broader cast in the area, are remembered for stepping in to support a WWII Atomic Veteran Dad. The family expresses heartfelt thanks for the involvement and care these individuals provided, underscoring the trust they placed in a team that showed up with consistency and heart. The praise isn't limited to one or two faces; it's about a cohesive group of people who could be counted on to be present, attentive, and genuinely engaged with Dad's well-being. The gratitude culminates in a sincere wish for continued success and happiness for everyone involved.

Brookfield, Connecticut, figures prominently in several entries, with Nancy and her staff singled out for going above and beyond during stressful periods. The reviews highlight a level of responsiveness that felt proactive and supportive to families navigating urgent care needs. One reviewer even notes that Visiting Angels has become one of their favorite home care agencies in the region, citing the team's personable demeanor, consistent smiles, and high-quality caregiving for residents at Spring Village at Danbury. The tone throughout these Brookfield experiences is one of trust and appreciation for caregivers whose professionalism makes a tangible difference in the daily lives of the residents they support.

Two caregivers - Suzette and Helena - are specifically remembered for their personal connection with the family's Mom and Dad. They are described as more than caregivers: they became like family, offering companionship and reliable care to the point that the family could rest easy, knowing their parents were in capable hands. The impact of their presence is captured in the phrase "huge relief," conveying how transformative dependable caregivers can be for families who worry about safety, dignity, and the emotional well-being of loved ones as they age.

Another thread runs through the Brookfield testimonials: a family's experience of welcoming a loving, caring live-in arrangement for their husband. The narrative emphasizes the comfort that comes from having someone who is not only capable but genuinely kind and attentive living in the home, a difference-maker when daily routines and personal safety are at stake. These accounts reinforce the sense that Visiting Angels can tailor care to fit how a family lives, rather than forcing the family to adapt to a rigid care model.

A particularly detailed testimonial centers on a mother who was living independently until a medical episode necessitated a rapid, comprehensive in-home plan. The family recounts how the Care Manager coordinated a fast, thoughtful response, finding and matching a caregiver who could provide 24/7 support. Over the following months, the mother's routine began to stabilize, her condition improved with the right care, and the transition to fewer hours of live-in support was achieved smoothly. The continuity of a well-matched caregiver - one who could reliably meet the hours needed - gave the family confidence and comfort, likening the match to "a match made in heaven."

Across these narratives, a recurring emphasis is placed on the care-management role within Visiting Angels - the office staff who communicate, coordinate, and pivot as family needs change. A mention in Litchfield hints at the broader ecosystem: the office administrator's work in coordinating direct in-home care for a family member, even referencing collaboration with other local care organizations. The sentiment is consistent: when the office team is attentive and responsive, families feel supported at every turn, not left to navigate every decision alone.

Several years of positive experiences are alluded to, describing a time when caregivers came into a home to assist with growing disability. The tone is hopeful and forward-looking, with a sense of anticipation that the superb caregiving team will be available again when needed. The testimonials collectively present Visiting Angels as more than a service; they are a dependable presence that helps people remain at home with grace and dignity, even as health challenges evolve.

One notable caveat appears in the form of a frank critique directed at a specific individual: Meghan. The reviewer states bluntly that Meghan needs to be more professional and accuses her of lacking respect for others. This candid feedback stands in the midst of overwhelmingly positive comments, reminding readers that, like any service organization, experiences can vary by person and moment. It serves as a reminder of the human dimension behind care teams and the importance of professional conduct at all levels of an agency.

The final chorus from the Brookfield experience highlights a blend of praise for the caregivers' professionalism and the office staff's accessibility. Families speak of helping their loved ones maintain independence, of finding moments of peace and meaningful connection during caregiving moments, and of feeling confident enough to enjoy quality time together as a family. The reviews also acknowledge practical realities: when caring for someone with Alzheimer's or other serious conditions, it's essential to have a broad pool of employees to draw from so that a good fit isn't the exception but the rule. Yet they also recount cautionary lessons: at times, mismatches or gaps in reliability can occur, including unsettling incidents where a caregiver expected payment adjustments or where money or time management issues arose, or where a caregiver appeared disengaged on camera. These notes underscore the importance of careful caregiver selection, transparent communication, and vigilant oversight to sustain trust over time.

Taken together, these stories present Visiting Angels in Connecticut as a network of committed professionals who bring warmth, steadiness, and practical help to families navigating aging, medical setbacks, and the demands of home-based care. The praise for specific individuals - Aida, Mary Ellen, Melanie, Marita, Heidi, Suzette, Helena, and the Brookfield team - coexists with gratitude for the broader office and care-management framework that allows families to plan, adapt, and find comfort in the arrangement of care. While no organization is immune to constructive feedback, the overarching narrative here is one of reassurance: when a family asks for help staying safely at home, Visiting Angels answers with caregivers who are present, compassionate, and ready to stand beside them in daily life.

This part of Brookfield, Connecticut offers a variety of amenities within close proximity for senior living. There are several restaurants nearby, including Cibo Italian Street Food and Maggie McFly's, offering dining options for different tastes. For healthcare needs, there are multiple physicians and pharmacies in the area, such as Western Connecticut Medical Group and Rite Aid. In terms of worship, St Joseph's Church is conveniently located nearby. For recreational activities, there are parks like Danbury Town Park and Hatters Park within a short drive. Additionally, transportation options are available with the U-Haul Moving & Storage facility nearby and the Bethel Metro-North Station just a few miles away for easy access to surrounding areas. Overall, this part of Brookfield provides convenient access to essential services and amenities for seniors looking to settle in the area.

Restaurants

• Cibo Italian Street Food (0.3 miles)
• Gluten Free Oasis (0.4 miles)
• Down The Hatch (1.3 miles)
• Maggie McFly's (1.4 miles)
• Chick-Fil-A (1.6 miles)
• Mangia Mangia Pizza & Restaurant (1.6 miles)
• Five Guys Burgers & Fries (1.7 miles)

Physicians

• Western Connecticut Medical Group Brookfield (0.6 miles)
• Headache & Pain Management Associates (1.1 miles)
• Costco Eye Center (1.4 miles)
• Danbury Orthopedic Associates Pc (2.8 miles)
• Connecticut Pain Care PC (3.3 miles)
• Ragona Andrew DDS-Associated Oral Maxillofacial (3.3 miles)
• Michael Bard (3.3 miles)

Places of Worship

• St Joseph's Church (1 miles)
• Church of Jesus Christ of Latter Day Saints (4.3 miles)

Pharmacies

• Rite Aid (1.3 miles)
• Walgreens (2.4 miles)
• Compassionate Care Center of CT (3.1 miles)
• Big Y (3.7 miles)
• Super Stop & Shop (3.8 miles)
• CVS Pharmacy (4.2 miles)
• Main Street Pharmacy (5.3 miles)

Hospitals

• Danbury Hospital Business Office (3.1 miles)
• Danbury Hospital (4.4 miles)
• New Milford Hospital, part of Nuvance Health (8.3 miles)

Parks

• Danbury Town Park (3.4 miles)
• Hatters Park (3.6 miles)
• Harrybrooke Park (5.2 miles)
• Lovers Leap State Park (5.6 miles)
• Rogers Park (5.7 miles)
• Tarrywile Mansion (6.1 miles)
• Parloa Park (6.4 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4.4 miles)
• Starbucks (7.4 miles)
• Starbucks (7.7 miles)

Transportation

• U-Haul Moving & Storage of Danbury (5.6 miles)
• Bethel Metro-North Station (5.9 miles)