Spanish Peaks Regional Health

Pros

• The emergency department staff were phenomenal and genuinely cared.
• SPRHC's ER was easy to find, closer than expected, and one of the best ER experiences.
• Hannah Larson has the perfect combo of intellect, professionalism, and compassion.
• Hannah Larson had a wonderful bedside manner, listened to concerns, and explained everything without rushing.
• Hannah Larson treated a Medicaid patient like a VIP.
• The ER and hospital staff were kind, attentive, and professional.
• Laurie provided comforting support, and the staff were attentive and kind.
• Dr. Greidanus and the team were exceptional.
• Monica, the Clinic Manager, offered friendly service and helped resolve problems.
• Kaleb and the ER team delivered amazing bedside manner.
• The nurses and doctors were professional, compassionate, and thorough.
• The facility serves the community well, with helpful management and friendly staff.
• Nurse Kimberky was kind, patient, and thorough.
• Kim, Brianne, and Dr. West provided excellent care.

Cons

• The reviewer states that Faith was very rude to a 78-year-old patient, yelling at her and continuing to talk badly about her to a coworker while hanging up.
• The reviewer says calls to Faith's supervisor were never returned after the incident.
• The reviewer notes that the women at the counter aren't very accommodating when needing an appointment.
• The ER was described as understaffed with a 2.5-hour wait, causing the reviewer to give up.
• The reviewer claims Spanish Peaks has gaslighted them to cover for gross incompetence.
• The reviewer felt dismissed and left in more distress, treated as if they were not worth seeing.
• The ER assistant made the reviewer feel less than and undeserving of treatment.
• There was an incident where a service dog's leash was removed in the ER after about 3 hours, leaving the child alone and without attention.
• The reviewer described the hospital as the lousiest they've ever been to, citing a "drunk fat doctor."

Review

Spanish Peaks Clinic presents a wide-ranging portrait of care experiences, capturing both deeply positive encounters and troubling, frustrating moments. Across the ER, clinic, and rehabilitation services, patients repeatedly describe moments of genuine kindness, professional competence, and a sense of being genuinely cared for, even as they recount times when communication, timeliness, or bedside manner fell short of expectations. Taken together, the reviews reflect a facility with a strong core of compassionate staff and capable providers, alongside areas where patients feel improvements are needed.

Several threads run through the testimonials that highlight the clinic's strengths. Across multiple departments, patients praise individuals who go above and beyond to ease anxiety, explain procedures, and treat people with dignity. In physical therapy, for example, Hannah Larson stands out for her "perfect combo of intellect, professionalism, and compassion." One patient described arriving with ankle injury anxiety and, within moments of meeting Hannah, feeling relaxed and well-informed. The same reviewer noted that Hannah did not rush or bully and even treated the patient as a VIP despite Medicaid status. This caregiver's bedside manner left a memorable impression of being heard, understood, and supported through a painful or worrisome process.

In the emergency department, several accounts emphasize warmth, attentiveness, and a sense of being cared for during stressful moments. A family recounting a traumatic car wreck described feeling that the staff were "phenomenal," with Laurie specifically held as a comforting presence who allowed the patient to cry when needed. The emotion in these notes is not just about technical care; it is about a staffing culture that strives to be nurturing in the midst of fear and confusion. Other ER staff who received praise include Jodie, Pam, Bree, Caleb, and Dr. Greidanus, all named with gratitude for professionalism, compassion, and kindness. One patient celebrated how the ER team, along with the hospital environment, enabled healing and uplifted spirits during a frightening experience, calling the staff "angels" and expressing sincere thanks for the care received.

Beyond the ER, patients also reflect positively on other staff roles. Clinic managers and front-desk personnel occasionally receive high marks for their approach and responsiveness. One reviewer thanked Monica, the Clinic Manager, for friendly, effective assistance in resolving an issue, underscoring how practical, patient-facing leadership can make a tangible difference in the patient experience. In the everyday flow of appointments, some interactions stood out for their helpfulness and patience: a front-desk gentleman described as consistently kind and accommodating when arranging appointments, and a team member at the counter who, in some instances, was less accommodating, reminding readers that experiences at the front line can be uneven and dependent on individual staff members.

The care experiences are not uniformly rosy, however. A recurring theme concerns communications and interactions with specific staff members, both in the clinic and during phone contacts. One adult child recounted a particularly negative experience with a Medical Assistant named Faith, describing rude behavior toward a mother who is 78 years old, with ongoing questions about test results. The caller reported yelling and speaking poorly about the mother to a coworker during the call, followed by a hang-up. Attempts to escalate the concern by leaving a message for a supervisor were reportedly unanswered, and there were two such negative encounters with the same provider - one by phone and another in a clinic setting. Such reports color the overall impression of the clinic experiences with a sense of missed opportunities for respectful communication and effective patient engagement.

Other patient experiences touch on administrative friction and wait times. One reviewer lamented a two-and-a-half-hour ER wait and described the facility as understaffed, suggesting that Pueblo or the Springs would be preferable options. Yet this same person later offered praise for the ER experience on another visit, highlighting that the center can deliver excellent care when staffing levels and workflow align with patient needs. Still others referenced the challenges of getting timely responses from the administration after concerns were raised, with notes about compassionate care interwoven with frustration about delays or perceived gaps in accountability.

Pain management and trust in physician judgment are other sensitive topics that appear in the reviews. A strong negative thread accuses the clinic of undermining patients' concerns - "gaslighting me to cover for gross incompetence" - and of suggesting that pain was "in my head" rather than addressing a legitimate medical issue. These comments convey profound mistrust and highlight the importance of listening, validating patient experiences, and providing clear pathways for addressing concerns. They contrast sharply with the many stories of staff who listened, explained, and supported patients through difficult health issues, reminding readers that patient experience can vary dramatically depending on individual interactions and the specific care team involved.

Despite the negatives, there are numerous specific, uplifting anecdotes about the way staff members treated patients during urgent and non-urgent visits. One review recounts a patient who traveled from Oklahoma and received "the epitome of kindness" from the ER team, naming Kim, BriAnne, and Dr. West as standout caregivers. Another patient praised Kaleb and his ER team for exceptional bedside manner at multiple encounters. There are also grateful reflections on preoperative and postoperative care - emphasizing whether the patient felt heard and properly supported through the process, including appreciation for the professionalism of nurses and anesthesiologists who contributed to smoother recoveries.

There are also affectionate, personal expressions of gratitude toward nurses and clinicians who provided attentive, patient-centered care. A note about skin color concerns and abrasions highlighted Nurse Kimberky as kind, patient, and thorough, with professional representation of the clinic's values. In another case, a patient thanked a nurse by name for careful and compassionate assistance in the family medicine setting, underscoring that small, consistent acts of care can leave lasting positive impressions.

Taken together, the reviews depict a community medical center that earns praise for many of its clinicians, nurses, and support staff, while also facing real feedback about communication challenges, administrative responsiveness, and ER wait times. The overarching narrative is not one of uniform excellence or uniform failure, but rather a complex tapestry of human experiences in which kindness, competence, and a genuine desire to heal are evident in many interactions while gaps in communication, staffing pressures, and certain interpersonal dynamics create opportunities for improvement. For patients and families considering Spanish Peaks Clinic, the message rings clear: there are many healthcare professionals here whose care leaves patients feeling seen, supported, and hopeful, even as others urge the organization to strengthen its communication, patient advocacy, and consistency across departments.

This part of Walsenburg, Colorado offers a convenient and diverse range of amenities for seniors looking to settle in the area. Within walking distance, you can find various restaurants such as Subway, Rollin' Smoke Garage BBQ, and Alpine Rose Cafe for dining options. There are also places of worship including United Methodist Church and First Baptist Church nearby for spiritual support. For recreational activities, Pinon Park and Walsenburg City Park provide green spaces for relaxation. Medical services are easily accessible with Star Drug Health Mart pharmacy and Spanish Peaks Family Clinic in close proximity. Overall, this neighborhood offers a blend of convenience, community engagement, and healthcare resources suitable for senior living.

Restaurants

• Subway (0.1 miles)
• Rollin' Smoke Garage BBQ Walsenburg Colorado (0.2 miles)
• Alpine Rose Cafe (0.2 miles)
• La Plaza Inn (0.3 miles)
• La Plaza Inn B&B/Historic Hotel (0.3 miles)
• Rosa's Cantina (0.3 miles)
• Silver Dollar (0.3 miles)

Places of Worship

• United Church-Parsonage (0.1 miles)
• United Methodist Church of La Veta (0.2 miles)
• First Baptist Church (0.3 miles)
• Church of Christ (0.4 miles)
• Church of God & Christ Jesus (0.6 miles)
• Huerfano Community Bible Church (0.6 miles)
• Landmark Baptist Church (0.8 miles)

Parks

• Pinon Park (0.3 miles)
• Walsenburg City Park (0.8 miles)

Cafes

• Serendipity (0.3 miles)
• Tina's Family Cafe (0.4 miles)
• Huerfano Cafe (0.9 miles)
• Busy Bee Cafe & Malt Shop (0.9 miles)

Pharmacies

• Star Drug Health Mart (0.3 miles)

Theaters

• Fox Theatre Walsenburg (0.4 miles)

Transportation

• U-Haul Neighborhood Dealer (1 miles)

Hospitals

• Spanish Paks Regional HLTH CTR (3.3 miles)

Physicians

• Spanish Peaks Family Clinic (3.4 miles)