Vitality Home Health

Pros

• Abbey, the RN who works there, is great.

Cons

• The reviewer states the facility is not great.
• Brandy is described as horrible.
• Brandy was rude and dismissive toward the mother, who is legally blind.
• The reviewer would not recommend the facility.
• Brandy allegedly arrived hours late, despite giving arrival times.
• Brandy did not properly bandage the mother's foot and failed to return to re-bandage when the bandage fell off.
• The mother's care was compromised due to her legal blindness and paraplegia, with Brandy allegedly refusing to continue care after a complaint.
• The reviewer calls the place embarrassing and not professional.

Review

The account presents a troubling picture of care at a home health provider, drawing a sharp line between a nurse who is praised and another who is condemned. According to the reviewer, Abbey One, the RNS who works there, is regarded as great and competent, offering a positive contrast to Brandy, who is described as horrible. The writer emphasizes that Abbey One's professionalism stands out amid what they perceive as a broader pattern of neglect and poor bedside manner, particularly from Brandy. The family's experience centers on a vulnerable patient ? the reviewer's mother, who is legally blind and paraplegic ? and the impact that inconsistent staffing has on her ability to receive safe, respectful care.

One of the most jarring moments described involves a question Brandy directed at the mother: "can you look and see how bad your wound is." The mother's response, "I am blind," is cited to highlight what the reviewer sees as a flagrant disregard for the patient's disability and autonomy. The reviewer condemns this exchange as rude and dismissive, painting Brandy as unsympathetic to the patient's limitations and to the reality that she cannot participate in this kind of assessment. The encounter is framed as emblematic of a broader pattern of disrespect toward the patient.

The reviewer does not limit the critique to a single incident but describes ongoing reliability and timeliness issues. Brandy, described as a temporary replacement while the regular nurse is out, would tell the reviewer when she would be there but then arrived hours late. This chronic lateness compounds the difficulty of coordinating care for a patient who cannot communicate on her own needs in the moment. The delays are presented not as minor inconveniences but as meaningful barriers to consistent and safe wound care, especially given the patient's disabilities.

Quality of care is identified as another major concern. The reviewer alleges that Brandy did not bandage the foot correctly and did not return to re-bandage it after the bandage fell off. For a legally blind, paraplegic patient who relies on routine wound management, such lapses are described as dangerous and unacceptable. The combination of misapplied bandages and missed follow-up visits is portrayed as a pattern that undermines the patient's safety and well-being, rather than a one-off mistake.

The situation escalates when the reviewer calls Amazing Care to report Brandy's refusal to return and fix the bandage. The narrative then includes a surprising follow-up: a call purportedly from Amazing Care stating that "Brandy doesn't want to see you anymore because you keep putting pressure on your wound." The reviewer expresses disbelief at the idea that a nurse would discontinue care with a patient because the patient's family intervened by speaking to a manager. The suggestion of retaliation for speaking up is framed as a glaring example of unprofessional behavior, reinforcing the perception of a lack of accountability within the team.

Overall, the review paints a picture of embarrassment and disappointment, characterizing the service as not professional and not worthy of recommendation. The author explicitly notes that they would not recommend the place, emphasizing the stark contrast between the praise for Abbey One and the negative reports about Brandy. The persistent issues - punctuality, proper wound care, and respectful communication - are presented as shortcomings that undermine trust in the provider's ability to care for a highly vulnerable patient.

In closing, the reviewer's experience leaves a negative impression about the quality and professionalism of the care provided. The mother's disabilities require a compassionate, dependable, and competent caregiver, yet the account describes repeated failures to meet those needs and to maintain consistent standards of care. The narrative ends with a strong caution to others: avoid this provider, especially if reliable wound care and respectful, timely staff are essential. The remarks are firmly dismissive of the overall service, underscoring a belief that the organization falls short of professional expectations.

This part of Loveland, Colorado offers a variety of amenities that may be appealing for seniors looking for a convenient and vibrant community. With a selection of popular restaurants such as IHOP, Chili's Grill & Bar, and Cracker Barrel within close proximity, there are plenty of dining options to enjoy. Additionally, there are several healthcare facilities nearby including Monarch Dermatology and Heart Center Of The Rockies for any medical needs. For leisure activities, residents can visit Metro Lux 14 Theatres for entertainment or explore the beautiful parks like Boyd Lake State Park and Windsor Main Park for outdoor relaxation. Access to pharmacies like Walgreens and Good Day Pharmacy ensures easy access to medications and health supplies. Overall, this area provides a mix of dining, healthcare, recreation, and transportation options that cater to the needs of seniors looking to reside in a convenient location in Loveland.

Restaurants

• IHOP (0.1 miles)
• Chili's Grill & Bar (0.2 miles)
• Cracker Barrel (0.3 miles)
• Chick-Fil-A (0.3 miles)
• Cafe Athens (0.6 miles)
• On The Border Mexican Grill & Cantina (0.8 miles)
• Rock Bottom Restaurant & Brewery (0.8 miles)

Physicians

• Monarch Dermatology (0.1 miles)
• Associates In Family Medicine Foxtrail Office (0.2 miles)
• Holling Lisa Holling Periodontics Loveland (0.2 miles)
• Rocky Mountain Radiology Center (0.2 miles)
• Heart Center Of The Rockies (0.3 miles)
• Neurological Science of the Rockies (0.5 miles)
• Asmerom Aster MD - Aster Asmerom MD (0.5 miles)

Cafes

• Starbucks (0.4 miles)
• Dutch Bros Coffee (3.9 miles)
• Dark Heart Coffee Bar (3.9 miles)
• Dutch Bros Coffee (6.7 miles)

Theaters

• Metro Lux 14 Theatres (0.9 miles)

Hospitals

• Clear View Behavioral Health (1.3 miles)

Places of Worship

• Resurrection Fellowship (2 miles)
• Church of Jesus Christ of Latter Day Saints (5.3 miles)
• Timberline Windsor (6.1 miles)

Pharmacies

• Good Day Pharmacy (2.6 miles)
• Good Day Pharmacy at Boise Avenue (2.9 miles)
• Walgreens (3.9 miles)
• Berthoud Drug (4.9 miles)
• Walgreens (5.5 miles)
• Walgreens (5.8 miles)
• Safeway Food & Drug (5.8 miles)

Parks

• Boyd Lake State Park (2.8 miles)
• Coyote Gulch Park (2.8 miles)
• Windsor Highlands Park (4.7 miles)
• Benson Park Sculpture Garden (5.1 miles)
• Poudre Heights Park (5.5 miles)
• Eastman Park (6.1 miles)
• Windsor Main Park (7 miles)

Transportation

• Northern Colorado Regional Airport (FNL) (2.9 miles)