Preferred Care at Home of Fort Collins, Loveland, and Windsor in Loveland, CO

Pros

• The caregivers have a positive and professional attitude about their job.
• Sharon and Tressa are very good at their jobs.
• The caregivers are top notch and truly care about their clients.
• The staff go above and beyond, dropping everything to help.
• Chris and Lori are top notch and reliably support changing needs.
• Suriah is amazing and an asset to the company.
• Jenny and Tina really care and meet all of the client’s needs.
• Lori is great at scheduling and is flexible with changes.
• The company is highly recommended and very responsive.

Cons

• They couldn't reach the Berthoud or Lakewood offices, and the main line has been unhelpful for weeks.
• They waited on hold for 111 minutes with no option for a callback.
• They ordered multiple canulas and a service call, but nothing has arrived.
• They didn’t receive a bill this month, yet they’re sending money anyway, which they find confusing and concerning.
• The online portal doesn’t recognize their account, and their Lakewood address remains on file.
• They wonder if the company has shut down or if AI has taken over, signaling serious doubt about the operation.
• They plan to report the issue to their insurer and their doctor due to ongoing problems.

Review

Preferred Care at Home of Fort Collins, Loveland, and Windsor is best suited for seniors and adults who want to remain in their own homes but rely on steady, compassionate help with daily routines. The Loveland-based operation, serving the broader Fort Collins-Loveland-Windsor corridor, shines when clients need dependable caregivers who can tackle light housekeeping, grocery shopping, meal preparation, medication reminders, and practical tasks that preserve independence. Reviewers consistently highlight caregivers who arrive on time, stay engaged, and tailor support to individual energy levels and schedules. Long-tenured aides, like Jenny, Tina, and Sharon, are repeatedly praised for mixing competence with genuine warmth, turning everyday tasks into meaningful moments of companionship. The agency also proves adaptable across transitions, from post-surgery rehab to long-term chronic pain management, coordinating with physical therapy and other professionals to keep care aligned with a moving plan.

That strength, however, comes with a caveat. The model works best for those who value a relationship-driven approach and a broad in-home help scope, not for situations requiring constant medical nursing or 24/7 live-in supervision. Administrative friction exists as well: at times phone hold times stretch long, bills may arrive late, and online account access can stumble, depending on the local office handling the assignment. For households where seamless billing, reliable same-day communication, and guaranteed caregiver availability are paramount, alternatives with a more centralized operational backbone or stronger 24/7 coverage may be more suitable.

On balance, the pros widely offset these drawbacks for many families. The caregiving team earns trust through consistent dependability, empathy, and genuine investment in the client’s quality of life. Caregivers are not just task-doers; they become partners in daily life, helping with compliance to treatment plans, preparing meals that fit dietary needs, handling light housekeeping, and providing social contact that reduces isolation. Several clients report dramatic improvements in mood and activity levels once routine visits are in place, including assistance that enables patients to attend social events, manage pain more effectively, and maintain dignity at home. The scheduling and care-coordination infrastructure also shows strength when a primary contact like Chris manages caregiver assignments and orients new aides, while Lori handles increasingly variable calendars with commendable flexibility.

Nevertheless, administrative gaps surface as notable headwinds. A credentialed observation among reviewers is that reaching the main office can be frustrating, long holds, delayed responses, and gaps between accounts and portals undermine confidence in the service. Billing irregularities, such as missing monthly statements or outdated addresses showing in the system, create friction for households trying to monitor costs. One reviewer even cited a caregiver turning up promptly in a crisis while others flagged off-color conversations by staff as unprofessional. While these anecdotes do not define the entire operation, they signal a recurring need for tighter local oversight, clearer communication channels, and robust back-up planning when a caregiver becomes unavailable.

Those who can tolerate or quickly remediate administrative hiccups will still find substantial value in this program. The core strength, caregiver competence and heartfelt approach, repeats across multiple testimonials, with clients expressing relief at not being a burden and at retaining autonomy in familiar surroundings. The ability to shift tasks, from grocery runs to deep-cleaning projects to coordinating with medical providers, without having to reorganize the entire care plan is a meaningful edge. Importantly, several reviews highlight the depth and breadth of caregivers’ capabilities, including support with policy details or end-of-life documentation, when appropriate, indicating a willingness to go beyond basic in-home assistance.

For families weighing this option, the prudent path is to foreground caregiver fit, continuity, and a clear point of contact. Request a dedicated care coordinator and a primary contact, confirm the range of tasks included in the base plan, and establish a transparent billing process with routine statements and a reliable portal. Ask about backup caregiver coverage and the agency’s process for staff orientation and match quality, so a new aide can quickly settle into routines. If 24/7 nursing supervision, high-acuity medical care, or dementia-specific programs are non-negotiable, explore alternatives such as a different in-home agency with stronger medical nursing capabilities or consider an assisted living arrangement that can deliver around-the-clock monitoring. When the fit is right, Preferred Care at Home delivers consistently high-quality caregiving that can restore routine, independence, and peace of mind for both clients and families.

Physicians

• Associates In Family Medicine Foxtrail Office (0 miles)
• Monarch Dermatology (0.1 miles)
• Holling Lisa Holling Periodontics Loveland (0.1 miles)
• Rocky Mountain Radiology Center (0.1 miles)
• Heart Center Of The Rockies (0.3 miles)
• Neurological Science of the Rockies (0.4 miles)
• Asmerom Aster MD - Aster Asmerom MD (0.5 miles)

Restaurants

• Chili's Grill & Bar (0.2 miles)
• IHOP (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Cracker Barrel (0.4 miles)
• Cafe Athens (0.6 miles)
• On The Border Mexican Grill & Cantina (0.7 miles)
• Rock Bottom Restaurant & Brewery (0.8 miles)

Cafes

• Starbucks (0.3 miles)
• Dutch Bros Coffee (3.9 miles)
• Dark Heart Coffee Bar (3.9 miles)
• Dutch Bros Coffee (6.7 miles)

Theaters

• Metro Lux 14 Theatres (0.9 miles)

Hospitals

• Clear View Behavioral Health (1.4 miles)

Places of Worship

• Resurrection Fellowship (2 miles)
• Church of Jesus Christ of Latter Day Saints (5.4 miles)
• Timberline Windsor (6.1 miles)

Pharmacies

• Good Day Pharmacy (2.5 miles)
• Good Day Pharmacy at Boise Avenue (2.8 miles)
• Walgreens (3.8 miles)
• Berthoud Drug (5 miles)
• Walgreens (5.4 miles)
• Walgreens (5.7 miles)
• Safeway Food & Drug (5.7 miles)

Parks

• Boyd Lake State Park (2.7 miles)
• Coyote Gulch Park (2.8 miles)
• Windsor Highlands Park (4.6 miles)
• Benson Park Sculpture Garden (5 miles)
• Poudre Heights Park (5.5 miles)
• Eastman Park (6.1 miles)
• Windsor Main Park (7 miles)

Transportation

• Northern Colorado Regional Airport (FNL) (2.8 miles)