Complete Home Health Care

Pros

• They care for their patients with love, compassion, and understanding.
• They see their patients as humans and not as a dollar sign.
• The therapists were very kind.
• They are a great company.

Cons

• The home-visit nurse who had COVID the prior week failed to draw the needed blood.
• The staff insisted on four unnecessary education visits, claiming it was a Medicare requirement, before proceeding.
• They refused private-pay options, leaving the patient with a failed draw and ongoing pain.
• The billing department is described as an absolute joke, with inconsistent scheduling and multiple no-shows.
• Therapists demanded cash copays, creating an inconvenient experience.
• The main office was extremely difficult to communicate with, and the correct insurance documentation took over a year to submit.

Review

Across the collection of experiences, a single thread runs through: at-home care can feel deeply personal and reassuring when it works well, but it can also unravel into a frustrating and risky ordeal when a few critical parts of the system fail. One reviewer recounts a disturbingly unsettling blood-draw visit. A nurse came to the home, but it quickly became clear that something was off: the nurse reportedly had COVID the prior week, and the draw itself failed. Rather than addressing the issue or offering a straightforward fix with a supervisor's guidance, the nurse returned to say the blood could not be drawn unless the patient signed up for four education visits - visits the reviewer deemed unnecessary. The staff claimed this was a Medicare requirement. Even when offered to pay privately, the option was declined. The review ends with significant distress: no usable blood draw, ongoing pain from the attempt, and a strong sense that proper service was not delivered or rectified.

That same reviewer expresses a sentiment many people fear when they encounter healthcare billing and service hurdles: they would have given zero stars if that were possible. The failure in the visit was compounded by what followed, namely a perception that the service provider's billing and administrative processes did not align with the level of care one should expect from a home-health option. The overall takeaway for this reviewer is not just a one-off misstep but a cascade of miscommunications that left them feeling abandoned and underserved after a painful, unsatisfactory encounter.

A different set of experiences shifts focus to the business side of care. In one account, therapists themselves are described as kind and caring, but the scheduling process was inconsistent and unreliable. There were multiple no-shows, which amplified frustration and disrupted plans for care. The billing side of things added another layer of friction: patients were told they had to pay copays in cash, a request that was inconvenient and perhaps unrealistic for many patients. The major office and insurance interactions were described as an "absolute nightmare," with persistent difficulties communicating and coordinating. The reviewer waited for more than a year for the provider to submit the correct documentation for services, a delay that can significantly impact coverage and patient peace of mind. The overall sentiment here is bluntly negative: the combination of scheduling issues, unclear billing expectations, and insurance documentation problems led to a strong recommendation against using the service.

Yet not all feedback is uniformly critical. A third perspective offers a markedly different tone, praising the organization as a whole. This reviewer emphasizes that the company is great and that it genuinely cares for patients with love, compassion, and understanding. They describe staff as treating patients as humans rather than as dollar signs and extend thanks to everyone who contributes to creating a caring, compassionate, and understanding environment. This perspective highlights a core strength that some patients feel - an empathetic, patient-centered culture that can make even challenging circumstances feel more manageable.

Taken together, the reviews sketch a complex portrait. On one end of the spectrum, patients describe deeply troubling experiences: unsafe or poorly managed at-home procedures, pressure to enroll in unnecessary education programs, and rigid, opaque billing practices that hinder rather than help. The most vocal concerns center on a combination of clinical missteps (an unused blood draw or a draw performed under questionable circumstances) and administrative bottlenecks (mis filed or delayed insurance documentation, inconsistent scheduling, and cash-only copay demands). In a system designed to deliver medical services at a patient's home, these gaps can feel especially jarring.

On the other end of the spectrum, there are accounts of genuine warmth and professional support from therapists and care teams who are praised for their kindness and compassion. The positive notes emphasize a culture of empathy and human-centered care that patients value deeply, even if practical logistics sometimes fall short. These reviewers acknowledge that the people delivering the care can be excellent - the problem lies more with how information is coordinated, documented, and billed, as well as how problems are rectified when things go wrong.

Overall, the collection suggests that the provider holds real strengths in the human qualities of care - compassion, patience, and a genuine desire to support patients. At the same time, it reveals persistent operational and administrative shortcomings that undermine those strengths: inconsistent scheduling, repeated missed visits, confusing or costly billing practices, and delays in processing essential insurance paperwork. For potential patients weighing this service, the takeaway is nuanced. If you are seeking empathetic, respectful care delivered in the comfort of your home and you're prepared to navigate possible billing quirks and scheduling hiccups, you may value the supportive staff. If, however, you require reliable, timely visits, clear billing expectations, and smooth coordination with insurance and documentation, you may encounter frustration and should consider asking pointed questions about scheduling reliability, billing policies, and how issues are escalated when problems arise.

Restaurants

• Sonic Drive-In (0.2 miles)
• Freddy's Frozen Custard & Steakburgers (0.2 miles)
• 3 Margaritas Longmont (0.2 miles)
• Taco Bell (0.2 miles)
• Thai Kitchen (0.3 miles)
• McDonald's (0.5 miles)
• Chipotle Mexican Grill (0.8 miles)

Places of Worship

• Lifebridge Christian Church (0.4 miles)
• Flatirons Community Church Longmont (3.7 miles)
• White Fields Community Church (4.3 miles)
• Church of Jesus Christ of Latter Day Saints (12.8 miles)
• Immaculate Conception Catholic Church (13.3 miles)

Pharmacies

• Walmart Pharmacy (0.5 miles)
• Bucks Family Pharmacy (0.9 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.5 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.5 miles)
• Ziggi's Coffee (1.6 miles)
• Dutch Bros Coffee (1.7 miles)
• Starbucks (1.7 miles)
• Ozo Coffee (1.9 miles)
• Aperitivo (10 miles)

Physicians

• Front Range Eye Physicians (1.4 miles)
• Hearing Healthcare Centers (1.4 miles)
• Hinman Mark W Md (1.6 miles)
• Colorado Hearing & Tinnitus (1.6 miles)
• Full Circle Health Associates (1.8 miles)
• Longmont Integrative Family Practice (1.8 miles)
• Mary Therese Barrett (2.1 miles)

Hospitals

• Longmont Clinic (1.7 miles)
• Longmont Surgery Center (1.8 miles)

Parks

• Hover Park (2.1 miles)
• Stephen Day Park (2.7 miles)
• St Vrain State Park (6.7 miles)
• Niwot Children's Park (7.6 miles)
• Creekside Park (10.9 miles)
• East Palo Park (13.1 miles)
• Rothman Open Space (13.5 miles)

Transportation

• Vance Brand Airport (LMO) (3.6 miles)
• Niwot Park-n-ride (7.8 miles)
• Boulder Municipal Airport (13 miles)

Theaters

• Regal Village At The Peaks & RPX (3.8 miles)