Melissa Memorial Hospital

Pros

• The PT staff are excellent and truly care for each patient's recovery.
• The clinic, lab, radiology, and PT departments are wonderful - friendly, easy to access, efficient, and compassionate.
• Melissa Memorial Hospital is an outstanding facility that truly cares about its patients; the staff are professional, knowledgeable, and compassionate.
• The emergency department has consistently helped and kept patients informed; follow-up is personal and shows genuine care.
• The facility is well-maintained, clean, and equipped with the newest technology.
• The hospital plays a vital role in the community, offering outreach programs and combining expertise with genuine care.
• The staff behind the desk in physical therapy are kind and attentive.
• The doctors take time to discuss results, so patients do not feel like just a number.
• The pharmacy and providers collaborate to ensure patients receive appropriate medications and timely support.

Cons

• Terrible facility, terrible providers, terrible management. It is clear no one cares at this facility and they are the least equipped medical caregivers anywhere.
• An never-ending wave of bills and a complete lack of patient privacy.
• Melissa Memorial has some very dedicated individuals that are good at what they do, but egos and middle-school conduct of a few overshadow them; patient privacy is almost nonexistent.
• After patients leave, everybody in town knows exactly what went on in the examination room.
• This place is like a small dog kennel full of Chihuahuas running around, barking, biting, and humping everything.
• The egos and politics of a few eclipse the efforts of the individuals that are good at their job.
• They have no LDR doctors; doctors keep quitting and there are no real pediatrics specialists.

Review

Melissa Memorial Hospital emerges from these experiences as a complex, multi-faceted institution that many in the community regard as a healing place, while others see serious flaws in communication, privacy, and some aspects of care. Across the spectrum, patients repeatedly note that the hospital and its clinics offer accessible, compassionate, and professional care in several departments, particularly in the clinic, laboratory, radiology, and physical therapy. Several reviewers describe the front-range hospital systems as unwieldy by comparison and credit Melissa Memorial with delivering care in a friendlier, more organized, and more cohesive way. For many, the facility feels like a central, easy-to-navigate hub that functions well for routine needs, urgent issues, and ongoing treatment, with staff who come across as dedicated and genuinely invested in patients' well-being.

In the realm of rehabilitation and outpatient therapy, the physical therapy team earns especially strong praise. Reviewers highlight the care and attention given to each patient's recovery, with specific mentions of therapists who are both knowledgeable and engaging. One patient singles out Joel, describing him as informative and fun to work with, while others applaud the overall attitude of the PT staff as "excellent" and deeply committed to helping patients regain function. The sentiment is that the PT department embodies the kind of personalized, hands-on approach that leaves patients feeling supported and motivated to recover.

Hospital-wide praise appears alongside pointed criticisms, painting a picture of a facility that exhibits real strengths but struggles in some administrative and operational areas. Several reviewers commend the hospital for its professionalism, compassion, cleanliness, and well-maintained facilities. The sense of community impact is strong: the hospital is described as a vital local institution that provides essential services and outreach, with staff who are portrayed as true professionals who care about patients and their families. In many accounts, outcomes are favorable, and the care teams are described as diligent, responsive, and capable, reinforcing the feeling that Melissa Memorial is a trustworthy option for many people.

However, not all experiences align with the positive narratives. A number of reviewers recount frustrations with the administrative side of care. One patient complains that Melissa Memorial "never replies to messages in the patient portal" and notes that the portal itself isn't updated, leaving them feeling disconnected from their care team. Another story raises a charge of $7,000 for a bandage-related treatment and accuses the system of pressuring patients into procedures they did not want. These accounts underscore concerns about billing practices, informed consent, and the transparency of medical decisions, suggesting that for some patients, the practical aspects of navigating care at the hospital can be painful and confusing.

Wait times also emerge as a recurring theme. A reviewer notes arriving for a 9 a.m. appointment and waiting almost an hour before seeing the doctor, describing the experience as a failure of service that undermines otherwise positive interactions with friendly staff. Such experiences highlight the tension between the hospital's demonstrated clinical competence and the patient-facing inefficiencies that can erode trust and satisfaction.

Beyond clinical workflow, several comments reflect concerns about privacy and the overall culture of communication within the hospital. One reviewer warns of a "never-ending wave of bills" and a near-total lack of patient privacy, implying that confidential information can become town knowledge quickly. Another reviewer describes a more pointed sense that a few individuals' egos and conduct create a distracting environment, balancing out the dedication of many capable staff. These perspectives suggest that, while many staff members are praised for their warmth and competence, there are persistent worries about privacy, professional conduct, and the social dynamics that shape the patient experience.

Amid these mixed experiences, there are deeply moving stories of teamwork and compassionate care that leave a lasting impression. A patient who survived sepsis recounts a sequence of coordinated support that spanned hospital systems: a discharging facility that initially fell short in supplying the full set of medications, collaborative problem-solving with a hospital-based physician and a local pharmacy, and timely follow-up that included a caring touch from pharmacy staff and clinic teams. Names like Amy Kleven and Dr. McCarty surface as exemplars of cooperative, patient-centered care, while others remember Hope Looka offering nourishment and hydration during a difficult wait. Collectively, these anecdotes illustrate how, when systems align and clinicians collaborate, the hospital can become a lifeline - a place where communication, compassion, and practical help converge to support healing.

Finally, several reviews acknowledge the realities of serving a small, rural community with limited resources and ongoing transitions. Some patients celebrate the hospital's modernization, noting new equipment, the presence of capable physicians, and the sense that doctors take time to explain results and options. Others point to the challenges of doctor turnover, gaps in pediatrics or subspecialty care, and the difficulty of meeting every patient's expectations in a setting where everyone knows each other and changes ripple through the town. A striking, bittersweet update recalls an instance from years past in which gallbladder inflammation was misinterpreted as heartburn, necessitating later emergency surgery - an experience that underscores the importance of thorough evaluation and the reality that even well-intentioned care can miss the mark sometimes.

In sum, Melissa Memorial Hospital is described by many as a place of genuine care and professional competence, where compassionate staff and efficient outpatient services offer real value to a rural community. Yet the patient stories also remind us that communication gaps, billing concerns, privacy issues, and occasional misdiagnoses can complicate the experience. The hospital's strengths in clinical care, rehabilitation, and community connection are evident, but so too are the opportunities to improve patient portal responsiveness, administrative processes, privacy protections, and access to certain specialties. The overall portrait is of a facility that can heal and help in meaningful, meaningful ways, while also contending with the everyday challenges of operating a rural, multi-department medical center.

This part of Holyoke, Colorado offers a variety of amenities that cater to seniors looking for convenience and comfort. With multiple places of worship located within walking distance, residents have easy access to spiritual support and community engagement. The nearby theaters provide entertainment options, while the diverse range of restaurants offer various dining choices. Additionally, cafes like Heidi's Cakes and Heidi's Coffee & Bake Shop provide cozy spots to relax and enjoy a treat. In case of medical emergencies, Melissa Memorial Hospital is conveniently located just 0.7 miles away. For those who enjoy traveling, Holyoke Airport is only 1.2 miles from this area. Overall, this part of Holyoke provides a well-rounded and convenient environment for seniors looking to settle down in a welcoming community with easy access to essential services.

Places of Worship

• St Patricks Church (0.1 miles)
• Christ The King (0.1 miles)
• First Baptist Church (0.1 miles)
• Christian Church (0.1 miles)
• First United Methodist Church (0.2 miles)
• Holyoke Church of Christ (0.3 miles)
• Zion Lutheran Church (0.4 miles)

Theaters

• Peerless Movie Theatre (0.2 miles)

Restaurants

• Subway (0.3 miles)
• The Skillet (0.3 miles)
• Nohemi's Mexican Grill (0.3 miles)
• Los Parras (0.3 miles)
• Krispy Krunchy Chicken (0.3 miles)
• First Dragon Chinese Restaurant (0.3 miles)
• Chayo's Mexican Food (0.4 miles)

Cafes

• Heidi's Cakes (0.3 miles)
• Heidi's Coffee & Bake Shop (0.4 miles)

Hospitals

• Melissa Memorial Hospital (0.7 miles)

Transportation

• Holyoke Airport (1.2 miles)