Preferred Home Health

Pros

• The patient felt heard and cared for with a smile.
• Brittany was efficient, explained the concentrator, and showed genuine care.
• Jeff was accommodating of an earlier appointment and promised to address the issues.
• Carrie was pleasant and patient, never making the patient feel dumb.
• Scott is awesome, consistently friendly, knowledgeable, and goes out of his way to keep the patient well.
• Lori and Chris were amazing and consistently supportive during recovery.
• Shannon, Linda, and Tricia went above and beyond, and the family felt cared for and loved.
• The company has helpful, reliable staff and prompts quick resolution of issues.

Cons

• The customer reports that a CPAP device was ordered weeks ago and has not been delivered despite proper documentation.
• The customer states that the doctor's prescription wasn't what was needed.
• The customer warns that they may remove the negative review if the device is delivered.

Review

These patient experiences collectively paint a picture of a healthcare team that lives up to a clear mission: dedication, excellence, and responsiveness. From the very first contact on New Year's Day 2025, the care philosophy comes through in practical, tangible ways. Brittany's arrival-time call, the provision of a brand-new quiet concentrator straight from the box, and the efficient setup demonstrated not only competence but a warm, patient-centered approach. The moment she prepared everything and left with a friendly hug, the patient felt seen, supported, and genuinely cared for - a small gesture that echoed throughout subsequent interactions.

A little over two weeks later, the Berthoud office hosted an appointment with Jeff on January 15, 2025. The patient arrived early, and Jeff's easygoing attitude about the timing set a comfortable tone. During the testing, an important realization emerged: the doctor's prescription wasn't aligning with the patient's needs. Jeff reassured them not to worry and affirmed that he would address the issues. The moment was punctuated by a lighthearted personal touch - Jeff's "Battle Ready" line brought a laugh - yet the underlying message was serious and reassuring: the team would make the necessary adjustments to ensure proper care.

Another frequent thread in these narratives is the everyday accessibility and kindness of the staff. Carrie's recent phone conversation, for example, stood out for its pleasant, patient-focused cadence. There was no impatience, no sense of making the patient feel foolish. Instead, the caller felt heard, cared for, and valued, with the warmth of a genuine smile shining through in the interaction. Small moments like this matter, reinforcing a culture where communication is respectful and responsive.

Beyond individual moments, long-term relationships with staff members shine through. Scott is described as "awesome" and has been a steady source of help for years. He combines friendliness with knowledge and consistently goes out of his way to ensure that the patient remains well taken care of and as healthy as possible. This continuity - staff who know the patient's history, preferences, and needs - creates a reassuring sense of reliability and commitment that extends over time rather than just within a single visit.

The most compelling testimonials come from families who felt deeply supported by the entire team. Pamela's message emphasizes a broad, sustained sense of care: the company is helpful and reliable, and her father was well looked after. Lori and Chris are highlighted as amazing and consistently present, especially during difficult days such as recovery from shoulder surgery. The care didn't stop there; Shannon, Linda, and Tricia are singled out for going above and beyond. Pamela's family felt seen, loved, and cared for, a sentiment that carries through to the wider staff who consistently delivered "great care." The gratitude is palpable, and it reflects a culture that treats patients and their families with dignity and compassion.

Overall, these experiences convey a company that many patients trust not just for functional solutions but for a sense of partnership in health and daily life. The feedback notes that, for the most part, everything needed is accessible with a simple phone call or even a note left for the attending person. It's a picture of a team that is dependable, communicative, and attentive to the nuanced needs of patients and their families - whether it's promptly addressing equipment needs, adjusting prescriptions, or simply making someone feel heard and respected.

There is also a candid reminder of the realities that can accompany high expectations. One patient shared a frustration with a CPAP device order that has not yet been delivered despite proper documentation. The request is straightforward: contact them and deliver the device, with a hint that resolving this could influence their willingness to adjust their public feedback. This single note provides a useful counterpoint to the otherwise glowing accounts, illustrating that even with strong strengths, timely fulfillment and logistics remain essential. It also underscores the importance of keeping lines of communication open and acting quickly to translate positive experiences into complete satisfaction.

Taken together, these accounts sketch a portrait of a patient-care organization that strives to align its actions with its stated values of dedication, excellence, and responsiveness. The stories reveal a culture of attentive, compassionate service delivered by a diverse team - front-d desk, technicians, clinicians, and caregivers alike - who consistently strive to listen, respond, and support patients and their families through everyday needs and more significant health moments.

This area of Greeley, Colorado offers a convenient and vibrant community for senior living. With multiple pharmacies within a short distance, access to healthcare services is readily available. The proximity to various restaurants and cafes provides plenty of dining options for residents looking to enjoy a meal out or grab a coffee with friends. There are also several physicians' offices nearby, ensuring easy access to medical care. Additionally, places of worship offer spiritual support and community engagement opportunities. Parks in the area provide green spaces for leisurely walks or relaxation. The presence of a theater and hospital further adds to the convenience and entertainment options in this neighborhood. Overall, this part of Greeley offers a well-rounded and accessible environment for seniors looking for a comfortable and engaging place to call home.

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (1.6 miles)
• Safeway Food & Drug (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.4 miles)
• Walgreens (2.9 miles)

Restaurants

• Qdoba Mexican Eats (0.1 miles)
• J B's (0.3 miles)
• 8th Avenue Wing Shack (0.3 miles)
• Taco Bell (0.3 miles)
• McDonald's (0.4 miles)
• 3 Margaritas - Family Mexican Restaurant (0.4 miles)
• Jalapeno Express (0.8 miles)

Cafes

• Starbucks (0.1 miles)
• The Human Bean (1.4 miles)
• Dutch Bros Coffee (1.6 miles)
• The Blue Mug Coffee Bar (2 miles)
• Panera Bread (2.9 miles)
• Dutch Bros Coffee (3.2 miles)
• The Human Bean (3.2 miles)

Physicians

• Sunrise Clinic (0.5 miles)
• North Colorado Spine And Orthopedics (1.3 miles)
• Orthopaedic & Spine Center of the Rockies (1.4 miles)
• UCHealth - Mark Grossnickle MD (1.4 miles)
• Champs PC (1.4 miles)
• Arthritis Center of the Rockies PC (1.4 miles)
• Greeley Physicians For Women (1.4 miles)

Places of Worship

• Lutheran Campus Ministry (0.9 miles)
• Mosaic Church (1.5 miles)
• Destiny Christian Center (1.8 miles)
• Greeley Adventist Church (2 miles)

Parks

• Glenmere Park (1 miles)
• Lincoln Park (2 miles)
• Bittersweet Park (2.9 miles)

Theaters

• Cinemark Greeley Mall (1 miles)

Hospitals

• Monfort Family Birthing Center (1.5 miles)
• North Colorado Medical Center Hospitality House (1.5 miles)