1230 West 3Rd Street, Florence, CO 81226
To contact a resident: (719) 784-4830
For more information about senior living options: (866) 208-4318
Overall Review of Florence Care Home
Pros
Florence Care Home is a delightful small home environment where the residents and staff love and care for each other.- Paula is described as considerate and thoughtful by an employee, who notes she is cooperative and helpful in making any situation work.
- The facility is recommended to workers and potential residents and is described as a great small-town community.
- A home care nurse found the place welcoming, with happy elders and better lunch options, and observed staff showing genuine concern for residents’ health and well-being.
- Overall, the reviews reflect a positive impression of the staff’s care and the welcoming atmosphere.
Cons
The staff are very rude and unprofessional, treating employees and residents like trash.- The facility’s owners are described as horrible and unprofessional, showing no care for the community or residents.
- The new owner is terrible and unprofessional, implying residents are treated poorly behind closed doors.
- The staff have a terrible attitude toward employees and guests and do not care about anyone.
- Medications have disappeared under the facility’s control, and residents have been denied access to their own meds.
- Emergency call buttons go unanswered for extended periods, with on-duty staff asleep.
- Safety is a major problem due to lack of security cameras and a secretly living incarcerated man on the premises.
- COVID-19 protocols are not being followed.
- The reviewer would not recommend this facility to anyone.
Review
Florence Care Home in Florence, CO is best suited for families seeking a deliberately intimate, small-house feel where residents can be known by name and staff members can form genuinely personal connections. This setting rewards those who value a close-knit community and flexible, hands-on caregiving over polished systems or metropolitan-style amenities. It works for a resident who thrives on daily warmth, familiar routines, and a sense of neighborhood safety, rather than for someone who requires highly consistent clinical oversight, robust safety infrastructure, or high-volume programming. For families prioritizing flawless operations, clear accountability, and unwavering reliability, alternatives should be on the short list.
Yet the community presents a stark dichotomy in experience. Several reviews flag unprofessional staff and a volatile leadership voice, painting a picture of a facility where interpersonal dynamics can undermine care. The same small-town charm that attracts some families is cited by others as masking deeper problems in management and accountability. Ownership changes appear to have altered day-to-day operations dramatically, contributing to complaints about meals, medication delivery, and housekeeping. In short, the atmosphere and expectations can swing widely from one resident to the next, depending on who is managing the shift.
On the positive side, the core appeal centers on a palpable sense of belonging and individualized attention. In favorable accounts, the staff’s personal warmth and willingness to help a resident or family member stand out, with some reports praising consistent, attentive caregiving when it is present. There are mentions of healthier meals and a caregiver culture that prizes direct engagement with residents. For families who can align with a home-like routine and appreciate a smaller footprint where staff interactions feel intimate, these elements can translate into meaningful daily comfort and security for a resident who does not demand extensive clinical intervention.
The most consequential drawbacks are stability, safety, and reliability concerns that run counter to essential expectations for assisted living. Repeated claims of rude or indifferent staff, and of owners who neglect professional standards, create a risk floor that families must weigh heavily. The most alarming specifics include inconsistent medication administration, actual or perceived misplacement of medications, and delayed or absent response to emergency call buttons. Housekeeping, alignment with a posted activities calendar, and routine checks of residents’ well-being also appear uneven. Security questions, including no active monitoring and gaps that allowed a resident with illicit access to be present, underscore a potential risk profile that would matter to any family prioritizing safety.
For families considering Florence Care Home, the practical next-step playbook is clear. Before deciding, demand a direct, candid tour at different times to observe shifts, interactions, and response times. Ask for a transparent explanation of medication handling procedures, overdosing controls, and how emergencies are managed when staff are stretched thin. Request to see the activities calendar in action and to speak with multiple residents about their daily experience. Probe staffing ratios, turnover rates, and training programs, plus the facility’s protocol for safeguarding residents and addressing grievances. If possible, obtain written policies on safety measures, incident reporting, and accountability so the care plan aligns with real-world operations.
Ultimately, Florence Care Home offers undeniable strengths in its intimate, neighborly framework and, for some, a meaningful sense of home. However, the weight of inconsistent care, leadership-related instability, and measurable safety gaps cannot be ignored. For families whose nonnegotiables include dependable daily care, consistent medication administration, rapid emergency responsiveness, and robust security, alternatives with proven staffing stability and stronger operation controls are likely to deliver more predictable peace of mind. The facility may still be the right choice for a resident who deeply values a home-like feel and can tolerate, or even overlook, significant operational risks in exchange for personal warmth and close staff relationships.
10 resident community capacity
1-bedroom apartments
Assisted Living
Board and Care Home
Beautician on-site
Cable or satellite TV
Dining room
Fully furnished
Garden
Guest parking
Housekeeping services
Laundry
Move-in coordination
Outdoor space
Party space
Respite or short term stays offered
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice care
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Arts and crafts
Cooking club
Games
Live musical performances
Stories
English
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Medicare Coverage for Assisted Living: An In-Depth Exploration
Your Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs