Touching Hearts at Home in Englewood, CO

Pros

• Ashley is described as extremely helpful and consistently goes above and beyond to ensure clients are cared for.
• Ryan and his team are praised for amazing service and outstanding communication throughout their care.
• Christine is described as an amazing, caring helper, with caregivers who are welcoming and provide a sense of safety and security.
• Touching Hearts at Home is noted for competent care and outstanding service for families and patients.
• The organization is regularly described as an exceptional partner with consistently high-quality experiences beyond standard care.
• Trisha and her staff are commended for compassion, professionalism, and a genuine commitment to quality care, with outstanding and quick communication.
• The online care portal is appreciated for keeping families informed and reassured.
• The team is dedicated, collaborative, and hard-working, bringing peace of mind to families and the teams they serve.
• The agency is well-run, takes pride in its work, and truly cares about clients and staff.
• The owner/leadership (Ryan) personally engages with clients, visits facilities, and shows hands-on involvement.
• The workplace is described as supportive and like a family, with staff feeling valued and appreciated.
• Clients would strongly recommend Touching Hearts and would choose the service again.

Cons

• They are no longer using Touching Hearts at Home due to issues and the need for more care.
• The main concern was that some of the food in the refrigerator did not align with his dietary needs.
• They felt staff training and consistency could be improved to enhance future experiences.

Review

Touching Hearts at Home in Englewood is best suited for families seeking deeply personal, at-home care that can be mobilized quickly, with a clear emphasis on continuity, communication, and compassionate staffing. This agency excels when loved ones want to remain in their own space longer, yet still receive reliable, hands-on support for daily activities, companionship, and practical tasks. The leadership’s hands-on involvement, owner-led responsiveness, ongoing training, and a culture that treats caregivers and clients like family, creates a dependable ecosystem where families can feel informed, supported, and in control of short-notice changes. For seniors who prize a stable caregiver relationship and a transparent, collaborative care plan, Touching Hearts stands out as a pragmatic, protective option.

That said, certain realities make alternatives worth considering. For families facing the need for around-the-clock, highly medicalized supervision or for clients with complex dementia or memory-care requirements that render home care impractical, a facility-based memory care or assisted living option may be more appropriate. Similarly, if the priority is absolute scheduling certainty and zero turnover risk, some may find the variability inherent in home-care staffing challenging. A few families noted struggles with consistency in staffing and occasional gaps in coverage; for those with rigid 24/7 demands or highly specialized dietary or medical protocols, a traditional skilled-nursing or memory-care setting may deliver greater predictability and oversight. In short, this agency shines when flexibility, warmth, and personalized attention are the primary needs.

The strongest advantages consistently highlighted are rapid mobilization, superb caregiver matching, and steadfast communication. When a call comes in, Touching Hearts not only responds but often arrives within hours, with a caregiver ready to step in and establish trust. The emphasis on matching the right caregiver to the client, considering personality, routines, and life history, translates into low friction, meaningful connections, and better daily outcomes. Families repeatedly praise the online care portal and ongoing updates, which convert overwhelming moments into informed decisions and peace of mind. The practical value of having a coordinated team, office staff, care coordinators, and in-home aides working in concert, cannot be overstated for households navigating transitions, post-hospital recoveries, or aging in place.

Equally compelling are the extraordinary levels of dedication and the sense of partnership that permeate the reviews. The agency’s leadership is described as present, engaged, and deeply committed to both clients and staff. Caregivers are not treated as interchangeable; they are prepared, supported, and encouraged to build relationships that feel like family. Families note that the team goes above and beyond, arriving on short notice, staying through difficult moments, and actively guiding families through the maze of daily care needs. This culture of care matters in practical terms: fewer crises, steadier routines, and a greater ability to handle evolving needs as loved ones age. When a caregiver becomes a trusted companion, the daily experience improves markedly for both clients and their families.

Where the experience falters, the most practical concerns surface around consistency and training. A minority of reviews point to staffing fluctuations that can momentarily disrupt schedule regularity, and a few note gaps that could have been mitigated with stronger training for less-experienced aides. There is also mention of situations where dietary restrictions were not perfectly followed, underscoring the importance of precise, documented care plans and caregiver handoffs. These are not systemic fails so much as natural friction points in a high-commitment, people-centered model; they become manageable with explicit expectations, lockstep scheduling where possible, and rigorous care-plan governance. The offsetting advantages, near-immediate responsiveness, deeply personalized care, and a culture of accountability, often counterbalance these moments of imperfect consistency.

For families weighing decisions, the practical playbook is clear. Initiate with a candid conversation about desired caregiver continuity and the preferred cadence of check-ins. Insist on a written care plan that names a primary caregiver and a backup, with explicit steps for dietary rules, medications (if any), and emergency contacts. Leverage the care portal to stay aligned with updates and schedules, and request a trial period to experience the fit before committing long term. If the need extends into the realm of round-the-clock or medically complex supervision, use Touching Hearts as a bridge, an option that allows aging in place to extend with dignity while keeping a vigilant eye on evolving needs, and with the knowledge that a well-coordinated team can transition smoothly to a different arrangement when the time comes.

In the end, Touching Hearts at Home is a principled, high-sensitivity choice for Englewood-area families who value responsiveness, caregiver compatibility, and a transparent, collaborative care relationship. It is a standout option when the goal is to keep a loved one comfortably at home with reliable support and a partner that treats care as a mission. For families seeking facility-based memory care or relentlessly fixed scheduling, alternatives may offer more predictability. But for those who want a hands-on, mission-driven partner with a proven track record of going beyond the basics, this agency earns strong consideration and confident advocacy.

This part of Englewood, Colorado offers a diverse range of amenities and services that cater to the needs of seniors. The proximity to various restaurants, pharmacies, cafes, parks, places of worship, hospitals, physicians, and theaters ensures convenient access to essential resources for day-to-day living and recreational activities. Additionally, the presence of reputable healthcare providers such as Colorado Surgical Arts and Cherry Creek Pediatrics indicates a commitment to quality medical care in the area. The abundance of parks like Ruby Park and Washington Park provides ample opportunities for outdoor recreation and relaxation. Overall, this neighborhood is well-equipped to support a comfortable and fulfilling senior living experience.

Restaurants

• Englewood Grand (0.2 miles)
• McDonald's (0.3 miles)
• Chick-Fil-A (0.4 miles)
• McDonald's (2.4 miles)
• Raising Cane's Chicken Fingers (3.8 miles)
• McDonald's (3.8 miles)
• Illegal Pete's (3.9 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (3.4 miles)
• Walgreens (3.8 miles)

Cafes

• Starbucks (0.6 miles)
• Stella's Coffee House (2.4 miles)
• Starbucks (2.9 miles)
• Starbucks (4.6 miles)
• Starbucks (4.8 miles)
• Aviano Coffee (4.9 miles)
• Starbucks (5.1 miles)

Physicians

• Colorado Surgical Arts (0.8 miles)
• Porter Adventist Hospital (1.3 miles)
• Cherry Creek Pediatrics (4.5 miles)
• Centennial Family Care (4.6 miles)
• Center For Advanced Dermatology (5 miles)
• Native Roots Dispensary (5.2 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (5.6 miles)

Parks

• Ruby Park (2.2 miles)
• Overland Pond Park (2.4 miles)
• Mamie D Eisenhower Park (2.9 miles)
• Washington Park (3.3 miles)
• Pinecrest Park (3.6 miles)
• Bonnie Brae Ellipse Park (3.6 miles)
• Infinity Park (4.2 miles)

Places of Worship

• Temple Sinai (3.4 miles)
• St John's Cathedral (5.7 miles)
• Mission Hills Church (6.1 miles)

Hospitals

• Cherry Creek Eye Center (4.5 miles)
• Webb Center for Primary Care (4.9 miles)

Theaters

• Alamo Drafthouse Littleton (5.3 miles)
• Amc 9+Co 1 (5.7 miles)
• Regal UA Denver Pavilions 4DX & RPX (6 miles)