TheKey of Greenwood Village, CO

Pros

• OnPoint Family Practice is described as absolutely outstanding; the staff makes patients feel genuinely cared for and valued.
• The entire team is professional, attentive, and compassionate, taking the time to listen, explain, and ensure comfort.
• Providers consistently go above and beyond, leaving patients feeling confident and cared for.
• Dr. Axman is praised as knowledgeable, professional, and a thoughtful listener who prioritizes patient well-being.
• The office staff are friendly and efficient, and the team - including Lexi, the Medical Assistant - forms a fantastic partnership with Dr. Axman.
• Kristen Rogers, PA, is described as fabulous; she takes her time and communicates thoughtfully.
• Dr. Eaton is lauded for creating a comfortable, non-judgmental space where patients feel heard.
• The practice is repeatedly described as on-time, organized, and easy to navigate, with staff dedicated to patient care.

Cons

• The reviewer would give them less than one star and would not recommend the clinic.
• The reviewer described the staff as often rude.
• The reviewer stated the billing department threatened to send them to collections and refused a follow-up until payment.
• The reviewer could not get an appointment with Dr. Hainsworth, had to settle for expensive video calls, and felt treated as just a number.
• The reviewer criticized the cancellation of a long-awaited appointment for his 93-year-old father, calling it horrible service.
• The reviewer said the clinic would not see patients with their insurance type, calling it a joke.
• The reviewer disagreed with the on-hold message promising faster portal responses, saying that had never been their experience.

Review

On Point Family Practice has earned a reputation that reads like a chorus of appreciation from a diverse patient community. Across dozens of firsthand voices, the common thread is clear: this is a clinic where the experience begins the moment you step through the door. The front desk is consistently praised for warmth, efficiency, and a genuine sense that patients are seen and valued. Multiple reviewers note that the entire team - from receptionist to lab staff - creates an environment that feels professional yet personal, attentive without being rushed, and consistently focused on making patients comfortable every step of the way.

A standout theme throughout the feedback is the depth of care delivered by the clinicians. Patients repeatedly describe providers who listen first, explain clearly, and collaborate on a plan that feels tailored to individual needs. Dr. Axman emerges repeatedly as a pillar of knowledge, empathy, and partnership in health. One reviewer hails him as "the best of the best," noting that he is a thoughtful listener who places patient well-being at the forefront. The accompanying medical assistant Lexi is also highlighted as part of a strong, effective team. Other patients sing the praises of Dr. Eaton for creating a space where concerns are heard without judgment, and where care feels personal rather than perfunctory. Jillian and Kristen Rogers, PA, are also celebrated for making patients feel respected, heard, and supported in navigating complex health questions.

Praise isn't limited to a single clinician. Several patients speak highly of the continuity and relationships they've built with the staff over time. One reviewer who moved to Denver in 2021 describes On Point as their primary care home and expresses deep gratitude to Nat and Anissa for their sustained professionalism and care. Another patient describes moving from thirty years with a longtime PCP and finding in On Point a breath of fresh air - highlighting the practice's organization, efficiency, and the meaningful, attentive care they've received from specific providers like Brittany T. Reviews repeatedly emphasize that the care team is not just clinically capable but also sincerely invested in their patients' overall well-being.

The experience is frequently described as comprehensive and patient-centered, with praise for robust communication and dependable follow-up. Many reviewers mention timely responses to messages and emails, the clarity of explanations, and the willingness of providers to involve patients as active participants in their own care. The team's ability to coordinate complicated aspects of care - such as arranging imaging, tests, and referrals - comes through as a notable strength. One patient recounts how Dr. Axman helped coordinate a sequence of CatScans, blood work, and MRI to diagnose a gut issue, culminating in an endoscopic procedure that felt almost miraculous in its timeliness. The sense of partnership in health journeys is a recurring and powerful motif.

Yet, the collection of reviews also paints a realistic picture of the everyday frictions that can affect any practice. A handful of patients recount challenges with scheduling, including a highly disappointing incident in which a long-trusted doctor was canceled on a 93-year-old patient's behalf, with subsequent frustration over communication and continuity of care. Another reviewer recounts difficulty obtaining timely appointments with Dr. Hainsworth, coupled with experiences of telehealth being offered in ways that didn't suit certain needs, particularly for chronic conditions like diabetes where in-person assessment matters. Billing and financial interactions surface in some accounts as well - one reviewer describes being harassed over a small balance and being denied an opportunity for a follow-up visit until a payment was made. Others report insurance constraints that limited patient access for reasons tied to network status or the clinic's capacity to see certain plans. A reviewer also notes an upcoming transition tied to Advent Health, which may influence future scheduling and provider availability.

Despite these tensions, the overarching sentiment across the reviews remains overwhelmingly positive for the care experience itself. Several patients describe the practice as consistently friendly, on time, and attentive. The staff's kindness - whether it's offering snacks to a young child after a visit or ensuring that every question is answered with care - contributes to a sense of being supported beyond the immediate medical issue. Many express renewed confidence in their health journey, thanks to clinicians who listen deeply, explain clearly, and follow through with thoughtful recommendations and referrals when needed. The personal touch is repeatedly cited as a defining characteristic, turning routine checkups into reassuring, collaborative conversations about health.

Individual stories illustrate the breadth of what On Point offers. Some patients sing praises for specific team members beyond the clinicians - appreciating the reliability and approachability of the clinic's support staff, and the nurturing, encouraging demeanor of providers who make every visit feel like a partnership rather than a procedure. Others highlight experiences that reinforce why many patients stay with the practice: the sense of being heard, the feeling that one's concerns are treated seriously, and the confidence that the care plan is anchored in ongoing attention and accessibility. There are even moments of gratitude framed as near-miracles - patients crediting the clinic with guiding complex diagnostic workups and timelines that led to clear answers and effective interventions.

In sum, On Point Family Practice is portrayed as a place where high-quality medical expertise exists in concert with a culture of genuine care. The majority of reviewers celebrate not only the clinical acumen of physicians and PAs but also the warmth, responsiveness, and teamwork that make patients feel seen and valued. While there are legitimate concerns about scheduling, billing, and insurance constraints that some patients have faced, the prevailing narrative is one of a clinic that strives to put patients first, listens with intent, and partners with them on their health journeys. For those seeking attentive, thoughtful, and personalized healthcare, On Point Family Practice stands out as a strong, compassionate option ready to support both everyday wellness and the management of more complex medical needs.

Physicians

• Invision Sally Jobe at Centrum DTC | Surgical Center (0 miles)
• DTC Family Health & Walk-In (0.2 miles)
• Biote (0.2 miles)
• Spivack Vision Center (2.2 miles)
• Clinix Center for Health (2.4 miles)
• Pediatrics 5280, PC (3.5 miles)
• Colorado Surgical Arts (4.9 miles)

Restaurants

• The Original Pancake House (0.1 miles)
• Illegal Pete's (0.4 miles)
• McDonald's (0.5 miles)
• Spice Trade Brewery & Kitchen (1 miles)
• Grange Hall (1.8 miles)
• McDonald's (1.9 miles)
• Twin Peaks (2 miles)

Cafes

• Black Rock Coffee Bar (0.4 miles)
• Starbucks (2 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Dutch Bros Coffee (4.3 miles)
• Starbucks (4.8 miles)
• Starbucks (5.5 miles)

Parks

• Rosamond Park (1.1 miles)
• Kennedy Dog Park (2.1 miles)
• Mamie D Eisenhower Park (3.4 miles)
• Centennial Center Park (3.5 miles)
• Cherry Creek State Park- Off Leash Dog Area (3.6 miles)
• Sagebrush Park (4.1 miles)
• Cherry Creek Dog Park (4.2 miles)

Transportation

• Arapahoe Light Rail Station (1.6 miles)

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.9 miles)
• Walgreens (3.8 miles)
• Walgreens (3.9 miles)
• Walgreens (3.9 miles)
• Walgreens (4.1 miles)
• Walgreens (4.3 miles)

Places of Worship

• Temple Sinai (2.7 miles)

Theaters

• AMC Arapahoe Crossing 16 (5.4 miles)

Hospitals

• Cherry Creek Eye Center (5.7 miles)