Pleasantry Assisted Living LLC

Pros

• Caley Ridge is a nice community located in Greenwood Village that provides great care and has Medicaid spend-down options.
• The care team at Caley Ridge is exceptional.
• Caley Ridge is a welcoming assisted living community.
• The Director of Marketing, Debbie Hutto, shows tremendous empathy and compassion for residents and their families.
• The transition specialist at Caley Ridge is caring, supportive, and helps families determine the best options.
• Families report that the staff are wonderful and residents are happy there.
• Caley Ridge offers great value without sacrificing quality of care.
• The facility is clean, safe, and pleasant, with ongoing updates.
• Residents enjoy the weekly excursions and on-site activities.
• The cafeteria at Caley Ridge provides restaurant-style meals and service.
• The nursing staff is great and responsive, providing timely care.
• Caley Ridge is highly recommended by friends and families who have found a home there for their loved ones.

Cons

• The facility was described as the worst place to see a loved one in their last days, with terrible staff who did not care for Mom and alleged theft by cleaning staff, with management not addressing it.
• The food was terrible for the price, with lunches consisting of sandwiches and late dinners.
• The building is not maintained and is falling apart, and the air conditioning runs constantly regardless of season.
• The air conditioning does not cool properly, leaving rooms too warm.
• The reviewer advised that people should not choose this facility for a loved one.

Review

Caley Ridge Assisted Living in Greenwood Village has earned a broad chorus of praise from residents, family members, and healthcare professionals who have observed its day-to-day operations. Across many reviews, the community is described as a welcoming, clean, and safe place that many families feel confident about when considering long-term care for a loved one. Several reviewers emphasize the Medicaid spend-down option, signaling that Caley Ridge can be a practical choice for those navigating financial realities while seeking quality care.

A number of voices highlight the heart of the place: the care team. Reviewers with long histories in healthcare repeatedly call the staff "exceptional" and note low turnover, which translates into familiar faces and consistent routines for residents. They describe compassionate interactions, attentive nursing, and a caregiving ethos that makes residents feel seen and valued. The director and frontline leaders - most notably Debbie, the transition specialist, and Debbie Hutto, the Director of Marketing - are singled out for empathy, responsiveness, and a home-like atmosphere. One reviewer even calls the transition support "very caring" and notes that Debbie listened carefully to needs and helped determine the best options for a loved one.

Families recount meaningful examples of responsible care in practice. A father who had a stroke was moved through a process that began with a tour and careful apartment selection, followed by a coordinated move-in that felt smooth and pressure-free. The nursing and caregiving teams are praised not only for daily attentiveness but for events big and small - speedy ambulance coordination when a medical issue arose, safe and timely transport on weekly excursions, and a calendar full of activities that help residents stay engaged. The campus is described as a place where residents enjoy outings to restaurants or even local activities like Blackhawk trips, while in-house offerings include physical therapy, various clubs, games, and even church services.

The environment itself is repeatedly depicted as inviting and well-kept. Reviewers note a clean, pleasant atmosphere with recent remodeling underway, and they appreciate ongoing updates that keep the facility looking modern and comfortable without sacrificing the sense of home. The dining experience is often highlighted as a standout, with some reviewers describing the cafeteria as restaurant-style in its service and quality. The combination of three hot meals daily, organized onsite activities, and accessible transportation to doctor visits or shopping trips helps residents maintain a routine that resembles independent living, but with the safety net of professional staff and medical oversight.

Safety, health services, and family communication emerge as consistent strengths. Reviewers mention vaccine clinics on site, clear and open channels of communication, and a culture that encourages residents to participate in community meetings and share ideas. The emphasis on safety and patient well-being, alongside a supportive and respectful environment, is cited as a reason families feel confident leaving loved ones in Caley Ridge's care. The staff's willingness to listen and adapt - whether to accommodate dietary preferences, daily schedules, or personal routines - further reinforces the sense that Caley Ridge is a place where residents can feel largely independent while supported as needed.

However, not all feedback aligns with the predominantly positive sentiment. One review presents a stark contrast, describing Caley Ridge as the worst place to witness a loved one's final months. The account alleges neglect in care, theft by cleaning staff, and a lack of concern from leadership, along with accusations about the quality and value of food, inconsistent dining times, and ongoing maintenance issues including an uncomfortable, inadequately cooled living space despite prior renovations. This perspective paints a much tougher picture of daily life at the community and raises questions about oversight, accountability, and response to concerns. It's important to note that this review stands apart from the larger majority of positive testimonials and appears to reflect a single, highly problematic experience.

Taken together, the reviews portray Caley Ridge as a facility with strong, people-centered care, a culture of empathy and responsiveness, and a commitment to creating a home-like environment. The community's advantages - competent care teams, compassionate leadership, engaging activities, clean and updated surroundings, accessible services, and Medicaid-friendly options - make it a compelling option for families evaluating assisted living in the Denver area. At the same time, potential residents and their families may want to visit in person, meet the leadership team, and speak with staff to gauge alignment with their expectations, given the existence of at least one highly critical account alongside numerous favorable ones. Ultimately, many who have engaged with Caley Ridge describe peace of mind, gratitude, and confidence in the care their loved ones receive, underscored by stories of personal connections, practical support, and a sense that "home" is indeed the right word for their experience there.

Located in Englewood, Colorado, this area offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With several pharmacies within close proximity, accessing medications and healthcare needs is easily manageable. There are also numerous dining options ranging from fast food to casual dining, allowing for diverse culinary experiences. For those who enjoy outdoor activities, there are several parks nearby where one can relax or engage in physical activities. In terms of healthcare services, there are physicians' offices and hospitals in the vicinity offering medical care and specialized treatments. Public transportation is accessible via the Arapahoe Light Rail Station, providing seniors with convenient travel options. Additionally, places of worship are available for those seeking spiritual fulfillment. Overall, this area of Englewood offers a convenient and well-rounded community suitable for senior living.

Pharmacies

• Target Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (4.2 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.2 miles)
• Wendy's (1.8 miles)
• Raising Cane's Chicken Fingers (2 miles)
• Chick-Fil-A (2.7 miles)
• Del Taco (3 miles)
• McDonald's (3.1 miles)
• Sonic Drive-In (3.2 miles)

Parks

• Dove Ridge Park (1.2 miles)
• Centennial Center Park (2.1 miles)
• Cherry Creek Dog Park (2.4 miles)
• Lincoln Park (2.5 miles)
• Cherry Creek Regional trail (2.8 miles)
• Sierra Ridge Park (3.4 miles)
• Sagebrush Park (3.6 miles)

Theaters

• AMC Arapahoe Crossing 16 (1.3 miles)
• AMC Twenty Mile 1 (4.4 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Starbucks (2.3 miles)
• Kunjani Coffea (3.1 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (4 miles)
• Starbucks (4.1 miles)

Physicians

• Parker Vision Specialists (2.7 miles)
• Partners In Plastic Surgery (2.8 miles)
• South Denver Gastroenterology South Denver Gastroenterology, PC (2.8 miles)
• Women's Wellness Center (3.5 miles)
• Denver-Vail Orthopedics, PC (3.9 miles)
• Parker Primary Care (4 miles)
• Kaiser Permanente Smokey Hill Pharmacy (4.1 miles)

Hospitals

• Adventist Health System/Sunbelt (2.8 miles)
• Children's Hospital Colorado at Parker Adventist Hospital Emergency Care Parker (2.8 miles)

Transportation

• Arapahoe Light Rail Station (4.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (4.7 miles)