Mountain View Alternative Care 3

Pros

• The Belleview is a great place to live.
• The new management team is doing a great job.
• The care staff always goes above and beyond.
• The staff are compassionate, professional, and dedicated.
• The medical care is top-notch, meals are delicious, and the activities are entertaining.
• The team at The Belleview truly cares about residents and their families.
• The building is beautiful inside and out with stunning mountain views.
• Misty and Haven provide exceptional nursing care.

Cons

• The scheduler is highly unprofessional, speaks to employees in an unethical manner, and creates a hostile work environment by cursing, using derogatory names, and degrading staff in front of patients.
• The management team is inconsistent and largely ineffective, with issues not being addressed in a timely fashion.
• The dining service is poor, offering repetitive, lukewarm food and frequent shortages of silverware.
• Transportation problems have caused turnover and missed appointments, including a doctor's appointment missed because the driver was sent for bingo prizes due to poor planning by the activities director.
• The memory care unit suffered significant administrative and staff turnover, was understaffed and undertrained, and burnout was high enough to necessitate moving a resident to a safer facility.
• There is a sense that most of the management is useless.
• The overall atmosphere includes discontent about abusive behavior that some feel should be immediately addressed and prevented to avoid discrimination and hostility.

Review

The reviews surrounding The Belleview present a remarkably mixed portrait of life at the community. On one hand, there are loud, urgent warnings about professional behavior and the work environment, and on the other there are heartwarming stories of care, compassion, and staff who go the extra mile. This juxtaposition captures a campus that can feel like two different places depending on who's talking and when. In one set of accounts, a scheduler's conduct is described as unethical and hostile, with cursing, derogatory remarks, and public humiliation of employees in front of patients. Those voices urge swift accountability and insist that such behavior should never be tolerated, as it undermines morale, risks discrimination, and creates an unsafe atmosphere for residents and families alike. The intensity of that critique underscores a belief that patient and family trust hinges on respectful, professional treatment at every level of the operation.

Yet the same community is also depicted as a place with real, tangible warmth and improvement driven by new leadership. Several accounts celebrate a refreshed management team that appears to be more engaged, appreciative of the care staff, and committed to delivering a higher standard of service. Tour experiences frequently describe a positive, vibrant energy the moment you walk through the door, with friendly, informative staff guiding prospective residents and families through the amenities. In those voices, The Belleview feels like a place where the heart of the operation - the people delivering care - truly wants to be there and take pride in their work, with care staff consistently going above and beyond to support residents.

There is also a recurring arc in the reviews about time and change. After five months of residence, one person's opinion shifted dramatically, revealing a more nuanced reality: management issues, delays in addressing problems, and concerns about food quality and dining logistics. Specific complaints include repetitive, lukewarm meals and a shortage of basic dining supplies like silverware. Transportation problems are tied to management decisions, with drivers resigning over frustrations, and even an incident where a medical appointment was missed because personnel diverted resources to bingo prizes rather than planning ahead. Still, the same review acknowledges the residents' amiable nature and the persistent sense that the community remains a place where people can make friends and support one another, even as management is seen as largely ineffective by many.

Amidst critiques, there are emphatic testimonials about the positives - the people, the atmosphere, and the care. One reviewer declares The Belleview the only place they would recommend for a family member, praising the staff as dedicated, compassionate, and consistently kind. They note a beautiful building with mountain views and a welcoming vibe, along with reliable medical care, delicious meals, and engaging activities. The sentiment recurs in multiple versions: the staff are genuinely caring and professional, and the environment feels like a home where families feel confident their loved ones are well looked after. The praise isn't only sentiment; it's anchored in specific acknowledgments of staff performance, facility beauty, and the sense of a community that values residents and their families.

Another thread highlights a robust, almost fan-like appreciation for individual members of the Belleview team. The memory care unit is frequently singled out for praise, with some memories of turnover and stress balanced by timeless gratitude for those who stayed and rose to the challenge. Names appear repeatedly in glowing terms: Terri, Sheila, Kayla, Isiah, Lucia, Misty, Haven, and even a well-regarded Food Director named Kenny, who demonstrates teamwork and leadership during staffing fluctuations. The reviews celebrate sincere acts of care, from Terri and Sheila easing the move-in process to Kayla and Isiah guiding families with warmth and generosity. Misty and Haven receive particular commendations for their exceptional skills in supporting residents, especially in memory care.

There are also vivid scenes that reinforce the community's strengths. A neighbor recounts stepping in to help an elderly veteran lost near the complex, with nurses Haven and Haven taking decisive, compassionate action to locate the veteran's home and ensure his safety. Another account focuses on a resident's independent living needs, appreciating the spacious apartments, the cleanliness of the facility, the accessibility of activities, and the sense that it remains affordable relative to other Denver-area options. The dining room and views - described as wonderful and inviting - are repeatedly cited as positive features that bolster residents' overall satisfaction. The overall tone in these segments is one of gratitude and gratitude-for-people, with families convinced that, when well staffed and well led, The Belleview can be an outstanding home for seniors.

Nevertheless, the body of reviews does not shy away from the tough realities that come with aging facilities: persistent staff turnover, understaffing, and burnout in memory care, especially over a two-year span. The sentiment across several accounts is that while the core team is caring and capable, systemic issues - undertraining, slow responsiveness from management, and inconsistent operations - have caused residents to seek safer or more reliable options. One family explicitly notes moving a mother to a safer facility after witnessing ongoing staffing and training gaps, a decision framed not as a rejection of The Belleview's values but as a necessary step for safety and well-being in a challenging phase of care.

Taken together, the reviews sketch a complex portrait: The Belleview is a place with undeniable warmth, dedication, and moments of exceptional care, buoyed by a leadership team that some families believe has begun to turn things around. At the same time, it remains a community wrestling with organizational and personnel challenges that can undermine daily experiences, from dining rhythms to timely problem-solving and transportation. Residents and families who look past the struggles frequently find powerful reasons to stay - an extraordinary level of compassion from many staff members, the genuine friendliness of the team, and a facility that can feel both beautiful and welcoming. For The Belleview to sustain the positive momentum, the conversations call for continued accountability, stronger planning, improved staff support, and training that translates into consistently reliable experiences for residents and their families alike.

This part of Englewood, Colorado offers a variety of amenities and services that cater to residents of all ages, making it an appealing option for senior living. With multiple physicians, pharmacies, and hospitals in close proximity, residents have easy access to healthcare services. The abundance of parks provides opportunities for outdoor recreation and relaxation. Additionally, there are several cafes and restaurants nearby for dining options. Places of worship are also conveniently located within the area. Transportation is easily accessible with the Arapahoe Light Rail Station just a short distance away. Overall, this community provides a convenient and accommodating environment for seniors looking to enjoy their golden years in Englewood.

Physicians

• Porter Adventist Hospital (1.1 miles)
• Colorado Surgical Arts (1.1 miles)
• Cherry Creek Pediatrics (3.3 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (4.3 miles)
• Biote (4.4 miles)
• DTC Family Health & Walk-In (4.4 miles)
• Centennial Family Care (5 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)

Parks

• Mamie D Eisenhower Park (1.3 miles)
• Ash Grove Park (2.8 miles)
• Bonnie Brae Ellipse Park (2.9 miles)
• Ruby Park (2.9 miles)
• Overland Pond Park (3 miles)
• Washington Park (3.1 miles)
• Infinity Park (3.1 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (1.5 miles)
• Stella's Coffee House (2.4 miles)
• Starbucks (3.7 miles)
• Black Rock Coffee Bar (3.9 miles)
• Starbucks (4 miles)
• Starbucks (4.3 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Englewood Grand (1.5 miles)
• McDonald's (1.9 miles)
• Raising Cane's Chicken Fingers (2.8 miles)
• McDonald's (2.9 miles)
• Chick-Fil-A (3.2 miles)
• Bull & Bush (3.5 miles)

Places of Worship

• Temple Sinai (1.8 miles)
• St John's Cathedral (5.6 miles)

Hospitals

• Cherry Creek Eye Center (3.4 miles)
• Webb Center for Primary Care (5 miles)
• National Jewish Health (5.7 miles)

Theaters

• Amc 9+Co 1 (5 miles)
• Regal UA Denver Pavilions 4DX & RPX (6.1 miles)
• Alamo Drafthouse Littleton (6.2 miles)

Transportation

• Arapahoe Light Rail Station (5.5 miles)