Comfort Keepers of Durango

Pros

• Comfort Keepers has been a life saver.
• Comfort Keepers is punctual, efficient, and highly attentive to clients' needs.
• Comfort Keepers' caregivers are wonderful and compassionate.
• Comfort Keepers provided amazing care for the client's mother.
• Comfort Keepers' staff - from management to caregivers - are first-rate.
• Communication with Comfort Keepers' staff is spot on.
• Comfort Keepers is highly recommended for assisting loved ones.
• Comfort Keepers' team is professional, personable, and helpful.
• The company is organized, transparent, and dependable.
• Comfort Keepers customizes home care services to fit each family's needs.

Cons

• They were inconsistent and broke promises, and they abruptly closed the case for the family member.
• They were very disappointed in the company and its management.
• They described it as a string of lies and said there were ongoing falsehoods about various matters.
• They believed the company should be closed permanently unless management changes.
• They stated they would not recommend the company to anybody and that the company deserved no stars.

Review

Across the Four Corners and surrounding communities, Comfort Keepers consistently emerges in feedback as a lifeline for families navigating home care. Families describe a pattern of punctual, efficient service delivered with a palpable sense of care. Caregivers are praised for their compassion and attentiveness, and the overall experience is mounted on a foundation of reliability - visits arrive on time, tasks are completed thoughtfully, and staff communicate clearly about what's happening and what's needed next. The tone across many reviews is one of gratitude for caregivers who feel less like workers and more like trusted extensions of the family.

Several families highlight the close alignment between what Comfort Keepers promises and what they actually deliver. In one case, the staff's ability to stay organized, transparent, and dependable allowed a caregiver to provide not only day-to-day support but also the respite a family needs to maintain balance. Management and caregivers are repeatedly described as "first rate," with a strong emphasis on open communication. When issues arise, they are addressed quickly and professionally, giving families confidence that their loved ones are in good hands and that concerns will be acted upon promptly.

The warmth and compatibility between caregivers and clients feature prominently. Reviewers note that caregivers are "wonderful and very compassionate," and in several stories, the caregivers become like family members. This is especially meaningful when a client's routine is challenging or unconventional - one reviewer described how a caregiver adapted to a highly social client's schedule and still provided steady, respectful care. In many accounts, caregivers genuinely engage with daily life - sharing recipes, assisting with meals, and building a rapport rooted in respect and friendship - so much so that clients and families feel supported holistically, not just in a clinical sense.

Support for family caregivers themselves is another recurring theme. Families frequently mention the relief Comfort Keepers provides by taking on caregiving duties with professionalism, which in turn gives family members much-needed breaks. The sense of being "there for my mother" or "there for my father" translates into tangible peace of mind for families who juggle caregiving with other responsibilities. The organization is often described as transparent about costs, services, and caregiver assignment, which helps families make informed choices and trust the care plan.

Several testimonials recount long-standing partnerships and repeat engagements, underscoring a perception of stability and dedication. One reviewer notes a decade-long relationship with Erin Youngblood, Linda Shafer, and their teams, highlighting customized services, a wide range of offerings, and caregivers who are consistently described as wonderful. The longevity of these relationships - in some cases spanning many years - suggests a deep-rooted commitment to serving seniors with dignity and consistency. Stories of 24/7 care, responsive staff, and ongoing collaboration to refine care reflect a mature, client-centered approach that many families depend on when aging in place is the preferred path.

The positive experiences are reinforced by a sense of community impact. Reviewers speak of Comfort Keepers not only as a service provider but as a trusted partner in keeping elderly individuals safe, comfortable, and engaged at home. The company is portrayed as a professional, caring employer as well, with praise for supportive policies, fair pay, and flexibility for caregivers - details that matter when recruiting compassionate staff who stay committed to high standards of care. Partnerships with local doctors, residential facilities, and other community resources are mentioned as part of a comprehensive, integrated approach to home care.

Not every review is without caveats. One reviewer offers a contrasting experience, expressing significant disappointment with management and communication. They describe inconsistent promises, a sense of deception, and an abrupt closure of a case that left them feeling unsupported. According to this account, the trust built with Comfort Keepers was fractured by what they perceived as misinformation and a lack of reliable follow-through, culminating in a strong stance against recommending the company. This perspective serves as a critical counterpoint, reminding readers that experiences can vary and that ongoing management responsiveness is crucial to sustaining trust in home-care relationships.

Taken together, the majority of feedback paints Comfort Keepers as a dependable, compassionate, and professional partner for families navigating elder care. The impressions conveyed by many clients and caregivers center on timeliness, thoughtful caregiving, strong communication, and a genuine commitment to keeping loved ones safe and engaged at home. While there is at least one dissenting voice calling for more consistent management, the collected experiences depict an organization that is deeply woven into the fabric of the communities it serves, valued for its consistency, care, and the sense of relief it provides to families managing the complexities of life at home.

Places of Worship

• Seventh Day Adventist Church (1.8 miles)
• FUMC Durango (2.7 miles)
• Gospel Church Durango (2.8 miles)
• Sprouts Children's Ministry (2.9 miles)
• Durango's Cowboy Church (3.5 miles)
• New Hope Durango (3.5 miles)
• Unitarian Universalist (3.7 miles)

Physicians

• Four Corners Aesthetic (2.2 miles)
• Alpine Eye Clinic Pc (2.4 miles)
• Cottonwood Holisitic Family Health (2.4 miles)
• Balanced Health PC (2.5 miles)
• La Plata Family Medicine (2.8 miles)
• Be Well Family Medicine (3.1 miles)
• Four Corners Nephrology (3.8 miles)

Restaurants

• Macho's Fast Mexican (2.2 miles)
• The Yellow Carrot (2.8 miles)
• Tacos Nayarit (3.5 miles)
• Wendy's (3.9 miles)
• Rocket Grill (4 miles)
• Burger King (4.2 miles)
• Jimmy John's (4.2 miles)

Cafes

• 81301 Coffee House & Roasters (2.9 miles)
• My Gourmet Cafe (3.1 miles)
• Starbucks (3.2 miles)
• Smiley Cafe (4.2 miles)
• Durango Joe's Coffee Drive Thru (4.4 miles)
• Turtle Lake Refuge (4.6 miles)
• Steaming Bean Coffee (4.6 miles)

Pharmacies

• Walgreens (3.2 miles)
• Prohibition Herb (4.4 miles)
• Bayfield Pharmacy (13.9 miles)
• Nikken Independent Wellness (14.3 miles)

Transportation

• Durango-Silverton Narrow Gauge Branch of the Denver & Rio Grande Western Railroad (4.9 miles)
• U-Haul Neighborhood Dealer (7.1 miles)
• Gregg Flying Service (8.6 miles)
• Avis Rent A Car (12.4 miles)
• Tsa Checkpoint - Durango-La Plata County Airport (12.4 miles)

Parks

• Whitewater Park (5.2 miles)
• Santa Rita Park (5.2 miles)
• Bayfield Parks & Recreation Department (14.6 miles)

Hospitals

• Asc Ambulatory Surgical Center (6.3 miles)
• Mercy Hospital (6.3 miles)

Theaters

• Storyteller Theaters Durango Stadium 9 (6.4 miles)
• Movie Masters (14.5 miles)