Comfort Keepers of Durango

Pros

• Comfort Keepers are life savers for families.
• They are on time, very efficient, and highly attentive to what's going on to help clients.
• Their caregivers are wonderful and very compassionate.
• Comfort Keepers provides first-rate care with excellent communication between staff and caregivers.
• They address issues quickly when they arise.
• The company is organized and transparent, and they do what they say they'll do.
• The staff and caregivers are professional, personable, and genuinely caring for the individuals they serve.
• Caregivers feel like family to clients, treated with respect and warmth.
• Comfort Keepers customize their home care services to fit the specific needs of families, offering a wide range of options.

Cons

• One reviewer was very disappointed in Comfort Keepers and its management.
• One reviewer described the promises as inconsistent and broken.
• One reviewer stated they would not recommend Comfort Keepers to anybody and believed the company should be closed permanently unless management changes.
• One reviewer accused the company of lying about various matters and of abruptly closing a case.

Review

Comfort Keepers of Durango is best suited for families that want dependable, compassionate in-home senior care with a strong emphasis on caregiver continuity, timely communication, and a hands-on approach to daily support. It works particularly well for seniors who need help with routine activities, meaningful companionship, and the flexibility to accommodate unusual schedules or extended hours. The model shines when the goal is aging in place with staff who can be counted on to show up on time, stay engaged with the client, and coordinate closely with family members and other professionals.

Those weighing alternatives should note a caveat: no service plan is perfectly uniform across every case, and a single management-related lapse can color the perception of reliability. A rare review points to inconsistent promises and an abrupt service change, underscoring that, in any agency, continuity of leadership and rigorous follow-through matter. For families seeking iron-clad guarantees, fully standardized processes, or coverage far beyond the Durango area, it may be prudent to compare options. Additionally, households that require minimal out-of-pocket costs or a leaner, less personalized approach may find other firms more aligned with those constraints.

The strengths of Comfort Keepers offset the potential downsides in meaningful, tangible ways. Across the board, families report caregivers who are punctual, clean, polite, and genuinely devoted to the person they serve. The staff is described as highly professional, with communication that stays "spot on," addressing issues quickly and transparently. The camaraderie among caregivers - many described as becoming like family - translates into trusted routines, especially for clients who are socially active or who resist impersonal care models. The flexibility to customize services means care plans can adapt as needs evolve, a critical factor for families navigating changing health dynamics.

Equally compelling is the depth of coordination and the long-term relationships many families build with Comfort Keepers, including specific coordinators who have guided care for a decade or more. The ability to provide around-the-clock care when necessary, and to maintain consistency even as individual caregivers rotate, speaks to a robust staffing model and strong office leadership. Several reviews highlight not only excellent bedside care, but also the practical support of managing a client's home life - recipe sharing, safety adjustments, and ongoing progress checks - that allows families to step back without fear. This combination of heart and organization makes Comfort Keepers a practical, reliable partner for sustained in-home support.

In deciding whether this provider fits, focus on the core needs: is caregiver continuity a priority, and how critical is rapid, transparent communication to family members? If the answer is yes, Comfort Keepers' track record in Durango strongly supports choosing this option. Prospective clients should still engage early with the care team to confirm who will be primary, what back-up plans exist, and how substitutions are handled - especially for families planning long-term arrangements or seeking highly predictable scheduling. Request current references, outline a trial period, and insist on a clear escalation path for any concerns that might arise. In short, for families seeking a warm, capable, and responsive home-care partner, this provider stands out as a seasoned, trustworthy choice in the Four Corners region.

Places of Worship

• Seventh Day Adventist Church (1.8 miles)
• FUMC Durango (2.7 miles)
• Gospel Church Durango (2.8 miles)
• Sprouts Children's Ministry (2.9 miles)
• Durango's Cowboy Church (3.5 miles)
• New Hope Durango (3.5 miles)
• Unitarian Universalist (3.7 miles)

Physicians

• Four Corners Aesthetic (2.2 miles)
• Alpine Eye Clinic Pc (2.4 miles)
• Cottonwood Holisitic Family Health (2.4 miles)
• Balanced Health PC (2.5 miles)
• La Plata Family Medicine (2.8 miles)
• Be Well Family Medicine (3.1 miles)
• Four Corners Nephrology (3.8 miles)

Restaurants

• Macho's Fast Mexican (2.2 miles)
• The Yellow Carrot (2.8 miles)
• Tacos Nayarit (3.5 miles)
• Wendy's (3.9 miles)
• Rocket Grill (4 miles)
• Burger King (4.2 miles)
• Jimmy John's (4.2 miles)

Cafes

• 81301 Coffee House & Roasters (2.9 miles)
• My Gourmet Cafe (3.1 miles)
• Starbucks (3.2 miles)
• Smiley Cafe (4.2 miles)
• Durango Joe's Coffee Drive Thru (4.4 miles)
• Turtle Lake Refuge (4.6 miles)
• Steaming Bean Coffee (4.6 miles)

Pharmacies

• Walgreens (3.2 miles)
• Prohibition Herb (4.4 miles)
• Bayfield Pharmacy (13.9 miles)
• Nikken Independent Wellness (14.3 miles)

Transportation

• Durango-Silverton Narrow Gauge Branch of the Denver & Rio Grande Western Railroad (4.9 miles)
• U-Haul Neighborhood Dealer (7.1 miles)
• Gregg Flying Service (8.6 miles)
• Avis Rent A Car (12.4 miles)
• Tsa Checkpoint - Durango-La Plata County Airport (12.4 miles)

Parks

• Whitewater Park (5.2 miles)
• Santa Rita Park (5.2 miles)
• Bayfield Parks & Recreation Department (14.6 miles)

Hospitals

• Asc Ambulatory Surgical Center (6.3 miles)
• Mercy Hospital (6.3 miles)

Theaters

• Storyteller Theaters Durango Stadium 9 (6.4 miles)
• Movie Masters (14.5 miles)