SYNERGY HomeCare of West Denver

Pros

• Synergy Home Care provides compassionate, professional, and responsive care that brings peace of mind to families.
• The team quickly adapts schedules and coordinates doctor appointments to meet changing needs.
• Caregivers such as Sonia, Maureen, Sofia, Giselle, and Cate are praised for forming bonds, delivering comfort, companionship, and dignity.
• Synergy's training program equips caregivers with advanced skills to support loved ones effectively.
• Clients report that Tom and the administrative staff are caring, reliable, and easy to work with from the first contact.
• Synergy delivers high-quality home care, locally owned and operated, with rapid response when needed.
• The staff are described as friendly, punctual, and professional, going above and beyond to meet individual needs.
• The team's empathy and dedication are consistently highlighted as a hallmark of Synergy's service.
• Families experience confidence knowing their loved ones are cared for at home by careful, well-trained professionals.
• Synergy's care enables loved ones to remain at home with dignity and safety.

Cons

• There is a lack of continuity of caregivers, with a previously assigned caregiver suddenly reassigned without any introduction.
• A caregiver reportedly had a bottle of whiskey fall out of her uniform.
• Another caregiver shopped in the client's car and caused a $900 accident.
• The client claims they were dropped as a client for voicing their complaints.

Review

Synergy Home Care of Denver has drawn a chorus of gratitude from multiple families who entrusted their loved ones to the team. Across the reviews, the common threads are responsiveness, compassion, and a strong commitment to helping people remain safely in their own homes. Families repeatedly emphasize that the staff don't just provide tasks; they deliver peace of mind, reliable support, and a sense of companionship that makes challenging times more manageable. The company's local roots and twelve-year presence also come through as a foundation for trust and continuity in care.

Several stories highlight how the human connection begins with the office and extends to the caregivers who come into homes. When Rose needed care, Tom and the office staff explained the process clearly and guided the family through the steps, and Sonia, chosen as Rose's caregiver, proved to be the perfect fit. She didn't simply perform duties; she went above and beyond to keep mom comfortable, safe, and feeling loved, giving the family the respite they needed and the confidence that Rose was in good hands. In another account, Maureen emerged as a primary caregiver who formed a deep, comforting bond with her client. Her presence brought companionship and dignity to daily life, and her flexibility in adjusting schedules to accommodate doctors' appointments and evolving needs was noted as life-changing for the family.

Care throughout the organization is consistently described as thoughtful and empathetic. Giselle Sotuyo stands out in one review for her extraordinary thoughtfulness and sincerity - her willingness to explain options, follow up with questions, and treat the family like friends illustrates the level of care customers associate with Synergy. The reviewer who faced a difficult decision about assisting a husband with advanced Alzheimer's emphasized not only Sofia's outstanding caregiving but also the trust they placed in Synergy, culminating in a strong recommendation despite choosing a different long-term arrangement. Across these experiences, the common refrain is that the Synergy team is genuinely invested in people's well-being and in supporting families during tough times.

The company's strengths are underscored by praise for its training, professionalism, and a responsive, problem-solving ethos. Reviewers describe a top-tier training program that equips caregivers with practical skills for changing, bathing, transferring, and managing household duties while maintaining compassionate companionship. This emphasis on training and professionalism appears to translate into practical benefits: caregivers who are well prepared, punctual, and capable of handling a range of tasks - from organizing cupboards to more intimate care - while presenting themselves in a manner that makes clients feel respected and comfortable. Several reviews also call out the locally owned, community-focused nature of the business and its ability to mobilize quickly and efficiently when needs arise.

Yet no service is without its challenges, and a few reviews acknowledge areas for improvement. Several reviewers praise Tom and the team for their responsiveness and willingness to address problems, noting that they have gone above and beyond during difficult patches. However, there are concerns raised about continuity of caregivers, with at least one client recounting an experience where a preferred caregiver was reassigned without sufficient introduction of the new person. Another troubling account mentions a caregiver with inappropriate conduct and an incident involving a financial loss, followed by a perception that voicing concerns led to the client being dropped from service. These anecdotes underscore the importance of consistent caregiver matching, thorough professional conduct, and transparent handling of concerns to sustain trust over time.

Taken together, the impressions left by these reviews paint a portrait of Synergy Home Care of Denver as a responsive, caring, and capable organization that often succeeds in helping families keep loved ones at home with dignity and comfort. Clients frequently describe feeling like part of a family from the very first contact, thanks to approachable office staff, thoughtful and well-trained caregivers, and a culture that places compassion and practical support at the forefront. While there are reminders that any service can improve - especially around continuity and incident handling - the overall sentiment is one of deep appreciation, trust, and a strong willingness to recommend Synergy to others seeking reliable home care.

Located in Lakewood, Colorado, this area offers a range of amenities for seniors looking to settle down in a vibrant community. With multiple parks nearby, such as the National Park Service and Crown Hill Open Space Park, residents can enjoy outdoor activities and scenic views. There are also several pharmacies within a short distance for convenient access to medications and health supplies. A variety of restaurants and cafes cater to different dining preferences, while nearby hospitals and physicians provide healthcare options. Additionally, places of worship offer spiritual fulfillment, and the Alamo Drafthouse Denver theater provides entertainment options for leisurely evenings. Overall, this part of Lakewood combines convenience, natural beauty, and opportunities for social engagement, making it an attractive choice for senior living.

Parks

• National Park Service (0.4 miles)
• Crown Hill Open Space Park (3.9 miles)
• Southridge Park (4 miles)
• Citizens Park (5.3 miles)
• Sloan's Lake Park (5.3 miles)
• Lookout Mountain Park (5.7 miles)
• Panorama Park (5.9 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.9 miles)
• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• Bestmed (3.2 miles)
• Grifols (3.3 miles)
• Walgreens (3.3 miles)

Restaurants

• Westrail Tap & Grill (0.5 miles)
• Chick-Fil-A (2.2 miles)
• Freddy's Frozen Custard & Steakburgers (2.3 miles)
• Twin Peaks (2.4 miles)
• BJ's Restaurant & Brewhouse (2.4 miles)
• McDonald's (2.8 miles)
• In-N-Out Burger (3.1 miles)

Cafes

• Dutch Bros Coffee (0.7 miles)
• Bean Fosters (4.1 miles)
• Dutch Bros Coffee (4.4 miles)
• Starbucks (4.6 miles)
• Higher Grounds Cafe (5.5 miles)
• The Bardo Coffee House (5.9 miles)
• Starbucks (6.7 miles)

Hospitals

• St Anthonys Medical Plaza 2 (0.8 miles)
• Scl Health - Front Range (5 miles)
• Exempla Lutheran Medical Center (5 miles)

Physicians

• St. Anthony Hospital (0.9 miles)
• Kaiser Permanente Lakewood Medical Offices (2.6 miles)
• Kids First Pediatrics (3.2 miles)
• Rocky Mountain Primary Care (3.3 miles)
• New West Physicians (3.8 miles)
• Panorama Orthopedics & Spine Center (3.9 miles)
• The Center for Cosmetic Surgery (4.1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (4.4 miles)

Theaters

• Alamo Drafthouse Denver (5.7 miles)