Open Arms Assisted Living

Pros

• Open Arms Assisted Living is described as a gem for families seeking compassionate, high-quality care for loved ones.
• Antonette and Luz are described as the heart and soul of Open Arms, with dedication, kindness, and expertise making a world of difference.
• The staff's responsiveness is outstanding, with attentive and proactive communication.
• The caretakers are highly skilled and genuinely compassionate, treating residents like family.
• The facility greets residents by name and creates a warm, family-like atmosphere.
• The rooms are light, clean, and cozy, with common areas feeling spacious yet homey.
• Meals are great, and the telehealth setup in every room makes doctor visits easy.
• Open Arms lives up to its name as a cheerful, clean, friendly place that is pleasant to visit.

Cons

• They report that a large amount of money and many precious items were stolen from their friend, and that the staff were less than helpful in searching, which exacerbated the loss.
• They claim six thousand dollars were stolen from their sister, that a break-in occurred with management allegedly involved, and that a car title and two firearms went missing.
• They allege that staff mistreated, lied to, and stole from dying patients, with their sister largely ignored and not given her medication or the help she needed.
• They say Antionette was extremely rude during a move-in inquiry, making it seem as if it was an inconvenience.
• They state the facility is in federal violation, lacking ADA-buttoned doors and refusing a service dog.
• They describe feeling disheartened and note difficulty obtaining a direct phone number or responsive contact, with the director allegedly not concerned.

Review

Open Arms Assisted Living is a place that many families describe as a genuine haven, where warmth and genuine care feel woven into the daily rhythm of life. One reviewer spoke movingly about a parent who has lived there for several months, noting how Antonette and her team greet each resident by name and foster a family-like atmosphere from the moment families walk in the door. Across multiple posts, the sentiment is consistently positive: the staff are attentive, kind, and deeply committed to high-quality care, and families feel grateful they found a community they can trust for their loved ones.

Central to the glowing impressions are specific staff members who seem to define the Open Arms experience for many families. Reviewers highlight Antonette and Luz as the heart and soul of the facility, describing their dedication, kindness, and professional expertise as game-changing for residents and their families. The team, in general, receives frequent praise for responsiveness - whether addressing concerns, providing updates, or offering a reassuring word. The caretakers are portrayed as highly skilled and genuinely compassionate, treating residents like family and contributing to a sense that Open Arms is more than just a place to live; it's a community where people matter.

There are also personal stories that underscore the emotional dimensions of sending a loved one to Open Arms. One reviewer, who has been connected with the facility for about a year and a half, shares a deeply personal note about a sister who passed away and who had a friend at Open Arms. The writer communicates a sense of loss and gratitude, acknowledging how the environment there resonated with family and friends who knew the sister. This thread reflects a broader pattern in the reviews: even when grief or difficult transitions are involved, many families feel seen and supported by the staff and the environment.

Not all feedback is uniformly positive, however. A series of strongnegative experiences describe significant problems that cannot be overlooked. One reviewer recounts a serious theft - money, valuable items, a car title, and even firearms - along with alleged neglect and mistreatment. The account accuses the staff of being unhelpful and uncaring, claims there were no effective measures like cameras, and asserts that residents were ignored and improperly medicated. These are grave allegations that paint a stark contrast to the facility's positive portrayals and raise questions about safety, accountability, and how concerns are handled.

Another reviewer complains of a difficult interaction when inquiring about moving a loved one in, describing Antonette as extremely rude and noting a perception that the environment was not welcoming. There are also concerns raised about accessibility and policy, with one post alleging federal violations, a lack of ADA-button doors, and the refusal of a service dog. Taken together, these critiques suggest a tension between the ideal of a warm, community-focused home and experiences of frustration, perceived indifference, or administrative barriers for some families.

Amid these mixed experiences, there are also strong affirmations of the facility as a desirable choice. Several reviewers describe Open Arms as a gem for families seeking compassionate, high-quality care, praised for its cheerful, clean, and friendly atmosphere. One reviewer emphasizes that the new facility serves an underserved area and is committed to inclusivity, noting that the staff work hard to ensure residents from diverse backgrounds feel part of a real community, with church services and events that align with residents' social and spiritual needs. The prospect of a community that welcomes minorities and fosters genuine social ties is a recurring theme in the more positive entries.

Other family members recount long-standing satisfaction, with comments about friendly residents and staff, and visits where everyone says hello. The descriptions of the living spaces emphasize light-filled, clean, and cozy rooms, common areas that feel spacious yet home-like, and a setting that's small enough to facilitate real connections rather than making residents feel like just another number. Reviewers repeatedly highlight the home-like atmosphere, the gardens, and the practical benefits of a facility that feels part of the surrounding community, including telehealth in every room and gardens that residents can tend and even harvest for meals.

In sum, Open Arms Assisted Living is portrayed as a place of genuine warmth, where many families feel their loved ones are cherished and well cared for, thanks in large part to the dedication of staff members like Antonette and Luz. At the same time, there are serious cautions raised by other reviewers who report theft, neglect, accessibility concerns, and perceived unresponsiveness that have caused distress and disappointment. The contrasts suggest a complex picture: a community that can deliver remarkable, person-centered care and connection for many, while also facing challenges that demand ongoing attention, transparency, and strong measures to ensure safety, accountability, and respectful communication for all residents and their families. For anyone considering Open Arms, these perspectives underscore the importance of conducting thorough visits, speaking with multiple families, and asking detailed questions about safety, staff training, and how concerns are addressed before making a decision.

Cafes

• Starbucks (1.1 miles)
• Dutch Bros Coffee (1.3 miles)
• Final Approach (6.6 miles)
• Dutch Bros Coffee (7 miles)
• Starbucks (7 miles)
• Starbucks (7.4 miles)
• Starbucks (8 miles)

Pharmacies

• McKesson Drug Co. (1.5 miles)
• King Soopers Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• Walgreens (3.3 miles)
• Walgreens (3.7 miles)
• Walgreens (4.5 miles)
• Walgreens (5.5 miles)

Transportation

• RTD Rail - 40th Ave & Airport Boulevard-Gateway Park Station (2.2 miles)
• United Airlines Flight Training Center (4.3 miles)
• Thrifty Car Rental (7 miles)
• SIXT rent a car (7 miles)
• Rental Car Lots (7 miles)
• Budget Rent A Car (7.3 miles)
• Fox Rent A Car Denver (7.4 miles)

Restaurants

• McDonald's (2.4 miles)
• Moonlight Diner (3.3 miles)
• Stanley Beer Hall (3.6 miles)
• McDonald's (3.6 miles)
• In-N-Out Burger (5.1 miles)
• Chipotle Mexican Grill (5.8 miles)
• State House 38 (7 miles)

Hospitals

• Rocky Mountain Regional VA Medical Center (2.8 miles)
• Children's Hospital Colorado Anschutz Medical Campus (3 miles)
• University of Colorado Hospital (3.1 miles)
• Village Pavilion (3.2 miles)
• National Jewish Health (7 miles)
• Cherry Creek Eye Center (8.1 miles)

Physicians

• UCHealth Sue Anschutz-Rodgers Eye Center - Anschutz Medical Campus (3 miles)
• Colorado Kids Pediatrics (4.4 miles)
• Health Images (6.3 miles)
• The Medical Center of Aurora (6.7 miles)
• Orthopedic Associates (6.8 miles)
• Rose Medical Center Medical Libr (6.9 miles)
• Rocky Mountain Cancer Centers (6.9 miles)

Parks

• Rolling Bluff Park (3.3 miles)
• Lowry Dog Park (5.5 miles)
• City Park (7.5 miles)
• Reunion Park (7.5 miles)
• Great Plains Park (8.1 miles)
• Infinity Park (8.4 miles)
• Cheesman Park (8.6 miles)

Theaters

• Amc 9+Co 1 (7.2 miles)