Caring Hearts and Hands

Pros

• A Caring Hand and Heart is praised for being truly helpful and reliable in home caregiving.
• The caregivers are punctual, caring, observant, and they communicate with family after every visit.
• Genelle and her staff are personal, knowledgeable, and dedicated to finding the right fit and building meaningful relationships.
• The service is described as amazing, with caregivers assisting with daily tasks such as meals, hygiene, laundry, and light housekeeping.
• The team is friendly, on time, and willing to help with whatever needs arise, including scheduling accommodations.
• The company is responsive, flexible, and viewed as a blessing to families.
• Caregivers are noted for compassion, patience, and going above and beyond to support loved ones.
• Genelle and Monica are praised for keeping families informed and providing thoughtful suggestions.

Cons

• One reviewer said their wife's caregiver stopped coming after almost a year, leaving her distraught when Genelle announced the caregiver would not return.
• Another reviewer recounted receiving an email from Genelle stating it would not be a good fit to provide some care needs for the wife, which they viewed negatively.
• A reviewer claimed Genelle scolded their caregiver over mileage charges, noting the caregiver earned 0.58 per mile while Genelle billed 0.75 per mile.
• One reviewer said they could not reconnect with the company and that no one returned their emails, causing them to doubt trusting them with in-home care.
• A reviewer stated dissatisfaction with the company and its owner, calling her unprofessional and rude, unresponsive, and describing a missed appointment due to the owner's dog.

Review

A Caring Hand and Heart has clearly touched a wide circle of families with its approach to in-home care. Across many accounts, the common thread is genuine kindness wrapped in dependable service. From the moment the message arrives that help is needed, families describe a team that lives up to the name, providing support that feels personal, compassionate, and consistently attentive. The praise often centers on a caregiver cadre who are punctual, patient, and highly observant of each loved one's needs, with communication that keeps family members in the loop after every visit. In short, many families describe relief and reassurance as a direct result of the company's presence in the home.

One recurring strength cited by numerous clients is the meticulous, hands-on care that goes beyond basic tasks. Caregivers are frequently noted for their ability to handle practical duties - changing catheter bags, assisting with personal care such as showering and dressing, preparing meals (notably hearty breakfasts), cleaning common areas like kitchens and bedrooms, and keeping laundry under control. Beyond these routine chores, reviewers repeatedly emphasize the personal touch: caregivers who listen, observe, and adapt to changing needs, and who form relationships that feel more like family connections than professional arrangements. This blend of practical support and relational warmth is described as a key factor in enabling loved ones to maintain independence where possible and dignity throughout the caregiving journey.

Communication emerges as another defining feature, with many families expressing gratitude for timely updates and open lines of contact. References to "Genelle" and her team highlight a culture of frequent touchpoints - caregivers who speak directly to the client, and administrators who stay available by phone or text. Families appreciate being kept informed about visits, changes in care plans, and scheduling adjustments, a level of transparency that helps them feel secure about who is in their home and how their loved ones are faring. In several testimonials, care coordination is described as proactive: arranging for new caregivers as needs evolve, meeting with families to understand wishes, and ensuring the chosen caregiver is the right fit for the client's personality and routines.

The impact on family life is often profound. For many, the service allows a loved one to remain in a preferred living arrangement - whether at home or with family - longer than would otherwise be possible. People report feeling comfortable leaving a spouse or parent in their care when they need to attend appointments or run errands, and they value the flexibility shown in scheduling. In more extended scenarios, the care teams support multi-generational households, helping not only with daily care but with companionship, transportation to doctors, and even social moments that brighten the day, such as sharing meals, conversations, or a simple lunch with a friend at the client's home. The warmth of "becoming part of the family" is not just a metaphor; several reviews describe caregivers forming meaningful, lasting bonds with clients and their relatives.

There are, of course, a few disagreements and difficult moments noted in some reviews. A few accounts describe caregiver turnover and communication hiccups - occasions where a caregiver stopped coming or where emails went unanswered. One reviewer pointed to a specific conflict over billing, noting a discrepancy between the miles charged by the agency and those expected by the client. Another expressed frustration with a perceived lack of professionalism and responsiveness from the owner in a scheduling incident. These concerns contrast with the overwhelming majority of praise but serve as reminders that, in any in-home care service, clear communication and reliability are essential to maintaining families' trust over time.

Amid the challenges, many families recount extraordinary acts of dedication. There are stories of caregivers stepping up during emergencies, with Genelle offering personal visits when another caregiver became unavailable, or arranging for the client's friend to come by for meals and companionship. Some testimonials describe caregivers who went above and beyond by accompanying clients to doctors, helping with holiday decorations, or simply staying late to ensure a loved one wasn't alone. The sense of gratitude is palpable - families describe feeling blessed, supported, and protected, with a trusted partner who treats their loved ones with dignity and respect.

In sum, A Caring Hand and Heart presents itself as a service rooted in compassion, reliability, and attentive caregiving. The most consistent praise points to caregivers who are punctual, caring, and deeply engaged with the person they are helping; administrators who communicate clearly and adapt to changing needs; and a culture that makes clients feel seen, valued, and safe in their own homes. While there are occasional critiques and opportunities for improvement, the overall narrative is one of families finding genuine relief and peace of mind through a caregiving team that many describe as a blessing - someone who doesn't just provide care, but fosters comfort, connection, and a sense of "home" during what can be an otherwise challenging time.

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.6 miles)
• King Soopers Pharmacy (2.8 miles)
• Walgreens (2.9 miles)

Restaurants

• Piper Inn (1.2 miles)
• Old Town Hot Pot (2 miles)
• Chick-Fil-A (2.5 miles)
• Bull & Bush (2.6 miles)
• Raising Cane's Chicken Fingers (2.9 miles)
• In-N-Out Burger (3.7 miles)
• McDonald's (3.9 miles)

Parks

• Ash Grove Park (1.9 miles)
• Lowry Dog Park (2.1 miles)
• Infinity Park (2.6 miles)
• Kennedy Dog Park (2.8 miles)
• Mamie D Eisenhower Park (3.3 miles)
• Rosamond Park (3.4 miles)
• Bonnie Brae Ellipse Park (3.7 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (3 miles)
• Starbucks (3 miles)
• Starbucks (4.1 miles)
• Black Rock Coffee Bar (4.2 miles)
• Aviano Coffee (4.2 miles)
• Stella's Coffee House (4.9 miles)

Physicians

• Cherry Creek Pediatrics (2.4 miles)
• The Medical Center of Aurora (3 miles)
• Health Images (3 miles)
• Rocky Mountain Cancer Centers (3 miles)
• VA Jewell Clinic (3.6 miles)
• Orthopedic Associates (3.9 miles)
• Rose Medical Center Medical Libr (3.9 miles)

Hospitals

• Cherry Creek Eye Center (2.4 miles)
• University of Colorado Hospital (4.5 miles)
• Village Pavilion (4.5 miles)
• National Jewish Health (4.6 miles)
• Children's Hospital Colorado Anschutz Medical Campus (4.6 miles)
• Rocky Mountain Regional VA Medical Center (4.9 miles)

Places of Worship

• Temple Sinai (3.3 miles)
• St John's Cathedral (5.9 miles)

Theaters

• Amc 9+Co 1 (3.9 miles)

Transportation

• United Airlines Flight Training Center (5.3 miles)
• Arapahoe Light Rail Station (6.1 miles)