Amazing Care Personal Providers

Pros

• Katherine is absolutely fantastic; she cares for the kids, is smart and friendly, and provides the best possible therapy for their daughter.
• The family adores Katherine and thinks the world of her.
• Amazing Care has been a place of pride for its staff, with a truly special team.
• Amazing Care's staff are flexible, caring, and put patient care first, consistently going above and beyond.
• Amy, the physical therapist, is extremely professional with amazing skills, provides outstanding care, is flexible with scheduling, and was a hero during the first two weeks after surgery.

Cons

• The company couldn't treat the customer's mother and waited two months to inform them, citing horrible communication.
• They were told everything was a go after multiple faxes and calls, then told they were in a dead zone, reflecting poor communication.
• The company is perceived to care more about money than quality care, with no one reachable by phone and staff treating inquiries as a bother.
• They advise others not to use the agency and to look elsewhere for care.
• After a key staff member left, the company reportedly worsened in communicating with parents.
• An intake coordinator was described as rude and unhelpful, with repeated attempts to reach a manager failing.
• The reviewer accuses the organization of cherry-picking, holding a referral for 2.5 hours to claim no staffing, while another patient is accepted.
• The company is said to be run by a jealous, manipulative HR person, with the owner allegedly not having a clue or care.

Review

The voices in these reviews paint a company that inspires strong loyalty in some and sharp frustration in others. On the one hand, families and individuals describe Amazing Care as a place that has delivered real warmth, dedication, and professional skill. They share stories of care that felt personal and attentive, where the people involved went above and beyond to support a patient's well-being. In contrast, others recount a spectrum of administrative challenges - missed communications, staffing gaps, and a sense that logistical hurdles overshadow the core goal of compassionate care. Taken together, the feedback sketches a complex picture of a company that can be life-changing for some families while leaving others feeling underserved or dismissed.

A recurring thread among the criticisms is about access and communication. Several reviews recount a lengthy delay in getting a clear answer about treatment, with one parent noting it took two months to be told treatment would not be possible for their mother. The frustration continues with phrases like "dead zone," "crappy communication," and explicit warnings not to use the service. When families finally do reach someone, the responses are sometimes described as curt or unhelpful, reinforcing a sense that information and timely guidance are not reliable. For anyone trying to navigate the care of a loved one, the lack of reliable communication can feel like a barrier to essential support.

Financial and logistical pressures emerge as another point of contention. A common sentiment is that the organization prioritizes money over genuine, quality care. Some reviewers report never getting a call back that would move care forward, and when they do connect, they feel treated as a bother rather than as partners in care. The explicit admonition to "look elsewhere" if you value a worry-free experience with a loved one captures the emotional weight of these complaints. The perception that administrative concerns - scheduling, staffing, and billing - outweigh patient needs appears to color several interactions, leaving families unsure about what to expect next.

The departure of a key staff member also features in the critique. One reviewer notes they planned to seek care elsewhere after the departure of a provider named Rachel, suggesting that turnover can disrupt continuity and trust in the service. This sentiment dovetails with other accounts that frame the organization as unstable at times, where the loss of a familiar voice or familiar routines can unsettle families who depend on consistent, steady care for vulnerable loved ones.

Amid these challenges, there are standout endorsements of individual clinicians who have made a tangible difference. A three-year-old's experience with Katherine, a speech therapist, is described in glowing terms: Katherine is "absolutely fantastic," caring, smart, and friendly. The reviewer emphasizes that their daughter received "the best possible therapy" and that they deeply appreciate Katherine's work. This sentiment is echoed by others who celebrate the personal investment and expertise of the therapists and clinicians who form the backbone of the organization's mission to help children develop communicative skills.

Beyond the case of Katherine, there are voices celebrating a long-standing relationship with the company. One reviewer states, "Amazing Care has been my home for 12 years and I couldn't be more proud to be part of this company. Our team is truly special!" Such testimonials underscore that when the people involved feel supported and valued, the organization can foster a sense of pride, belonging, and professional fulfillment that shines through in patient care.

Yet even among the appreciative, there are warnings about how the organization is run. One reviewer calls out the management structure, describing a "jealous and manipulative HR woman" named Claire and a proprietor, Art, who "does not have a clue or care." The accusation of "seven false reviews" being telling adds a lean-in to skepticism about the company's leadership and its public-facing image. These criticisms suggest that, for some, internal dynamics and leadership style can profoundly shape the patient and family experience, coloring every interaction with the organization.

In contrast to the criticisms of communication and management, other testimonials highlight the human dimension of care - the dedication of staff who place patient needs at the forefront. A nurse with more than a decade of experience writes that they are happy to call Amazing Care their home, praising the flexibility, the care provided to both staff and patients, and the consistent prioritization of patient welfare. This perspective reinforces a belief in the organization's capacity to deliver compassionate, reliable care when conditions align with the team's values and capabilities.

There is also explicit praise for a physical therapist named Amy, who treated a patient after knee replacement surgery. The patient describes Amy as extremely professional, with outstanding skills and compassionate care. They highlight her scheduling flexibility and the way she put the patient first, calling her a hero during the crucial early weeks after surgery. The gratitude extends beyond the clinical outcome, recognizing Amy's personal commitment to keeping the patient on the path to recovery and continued well-being.

Taken together, the set of reviews presents a nuanced, sometimes contradictory portrait of Amazing Care. Some experiences are marked by excellent, world-class responsiveness and highly valued, person-centered care from clinicians like Katherine and Amy. Other experiences are colored by frustrations with communication gaps, staffing shortages, and concerns about how agency leadership and internal dynamics affect the patient and family experience. The overall message is that for some families, Amazing Care represents a beacon of support and expertise; for others, a cautionary tale about navigating complex care needs in a system where timely communication and stable staffing are paramount.

Restaurants

• Piper Inn (1.1 miles)
• Old Town Hot Pot (1.8 miles)
• Chick-Fil-A (2.4 miles)
• Bull & Bush (2.7 miles)
• Raising Cane's Chicken Fingers (3 miles)
• In-N-Out Burger (3.7 miles)
• McDonald's (3.9 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.6 miles)
• King Soopers Pharmacy (2.9 miles)
• Walgreens (3 miles)

Parks

• Ash Grove Park (1.9 miles)
• Lowry Dog Park (2.2 miles)
• Kennedy Dog Park (2.7 miles)
• Infinity Park (2.7 miles)
• Mamie D Eisenhower Park (3.3 miles)
• Rosamond Park (3.4 miles)
• Bonnie Brae Ellipse Park (3.8 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.1 miles)
• Black Rock Coffee Bar (4.1 miles)
• Starbucks (4.2 miles)
• Aviano Coffee (4.3 miles)
• Stella's Coffee House (5 miles)

Physicians

• Cherry Creek Pediatrics (2.5 miles)
• The Medical Center of Aurora (2.9 miles)
• Rocky Mountain Cancer Centers (2.9 miles)
• Health Images (2.9 miles)
• VA Jewell Clinic (3.5 miles)
• Orthopedic Associates (4 miles)
• Rose Medical Center Medical Libr (4 miles)

Hospitals

• Cherry Creek Eye Center (2.5 miles)
• University of Colorado Hospital (4.5 miles)
• Village Pavilion (4.5 miles)
• Children's Hospital Colorado Anschutz Medical Campus (4.6 miles)
• National Jewish Health (4.7 miles)
• Rocky Mountain Regional VA Medical Center (4.9 miles)

Places of Worship

• Temple Sinai (3.3 miles)
• St John's Cathedral (6 miles)

Theaters

• Amc 9+Co 1 (4 miles)

Transportation

• United Airlines Flight Training Center (5.4 miles)
• Arapahoe Light Rail Station (6 miles)