Veillee House at Meadow Hills in Aurora, CO

Pros

• Hampden Hills has transformed into an exceptional SNF that truly stands out.
• The staff's dedication to providing life-changing services is evident to visitors.
• The team at Hampden Hills is a shining example of compassion and dedication, genuinely caring about patients and going the extra mile.
• Drew, the Admissions team member, went above and beyond to assist during an emergency respite placement; his professionalism, kindness, and efficiency were exemplary.
• Hampden Hills demonstrates impressive communication, with staff listening attentively and collaborating to find the best solutions.
• Hampden Hills prioritizes residents' well-being and demonstrates genuine care for each individual.
• The low resident count allows for 24-hour care, and the staff treat residents with respect and great care.

Cons

• The care at Hampden Hills deteriorated after the ownership change.
• The social worker Ada allegedly helped move the uncle to AZ with a relative who abuses substances and has stolen from him.
• The appointed medical power of attorney was not informed about decisions affecting the uncle's care.
• The facility discharged a sick patient to travel, putting him at risk.
• The staff were described as heartless and disrespectful to a grieving family, including mispronouncing names and dismissing their concerns.
• Family members were not allowed to mourn or access the deceased's belongings, which felt highly disrespectful.
• The owner was accused of taking money for services not rendered, with alleged bait-and-switch practices and no refund of funds.
• Hidden fees, such as a "community fee," were sprung on admission, signaling profit over patient care.

Review

Veillee House at Meadow Hills in Aurora is best suited for families that must place a loved one in a skilled setting but are prepared to act as hands-on care coordinators. The history shown in the reviews points to turnover, ownership changes, and care lapses that demand constant vigilance, aggressive advocacy, and readiness to escalate or switch providers if outcomes deteriorate. It is not a fit for households seeking a low-effort, hands-off option or a consistently smooth operation with minimal family involvement. Those with a strong medical POA, legal support, and a plan to document every communication will fare better here than families without seasoned advocacy.

For families prioritizing reliable, predictable care and transparent billing, consider alternatives. In the same region, Hampden Hills is repeatedly contrasted as a benchmark when ownership and leadership are stable, with reports of compassionate staff, robust communication, and responsive admissions. If the aim is to minimize risk of neglect, miscommunication, and surprising charges, exploring other SNFs or assisted-living options with demonstrable stability is prudent. The contrast matters because care quality can swing dramatically with leadership, and that swing is what ultimately shapes the resident's daily experience.

When Veillee House operates smoothly, the most dependable pros are real and humane: staff who show genuine concern, a willingness to engage families, and a cadence of communication that supports effective advocacy. In instances where leadership is steady, caregivers can be attentive, collaborative, and dependable in crisis moments. Those bursts of high-quality care demonstrate what is possible, but they are uneven and do not guarantee consistently positive experiences across all shifts or all units.

The downsides, however, are persistent and significant. Several reviewers describe a breakdown in family-staff communication, a troubling incident where a frail uncle was discharged in poor condition, and a social worker who allegedly enabled risky scenarios while not adequately involving the family. Grief and mourning were handled disrespectfully in at least one instance, and there are ongoing concerns about billing practices, including hidden charges and aggressive fundraising or "community fees." The sense that ownership priorities trump resident welfare, along with difficulty reaching leadership, creates a climate of mistrust that undermines safety and dignity.

These cons do not harmonize with the potential positives enough to offer a reliable offset. While dedicated staff can surface and improve care in fits and starts, the risk of neglect, mismanagement of medical needs, and financial disputes weighs heavily. For families relying on consistent, respectful treatment and transparent, contractually clear terms, the balance tips toward caution. The overall pattern suggests that the apparent quality of care is highly contingent on leadership style at any given moment, making stability unpredictable.

For families moving forward, tighten the process before admission: demand a concrete, written care plan aligned with medical needs; secure a transparent, itemized contract with all fees spelled out; insist on a named liaison for ongoing updates; and establish immediate escalation channels. Arrange a pre-admission meeting with the administrator, request a provisional trial if possible, and bring a trusted medical advocate to initial care conferences. If red flags persist - unresponsive ownership, unexplained charges, or minimal responsiveness to family input - be prepared to pivot to other facilities with verified governance and consistently compassionate care, where staffing stability and ethical management deliver the peace of mind that families deserve.

This part of Aurora, Colorado offers convenience and a variety of amenities for seniors looking to make this area their home. With multiple pharmacies in close proximity, access to healthcare is easily accessible. The numerous parks in the area provide opportunities for outdoor recreation and relaxation, while the nearby physicians and hospitals ensure quality medical care. There is a selection of restaurants and cafes for dining out or grabbing a quick bite to eat. Additionally, the theaters offer entertainment options for those interested in movies. Public transportation is available at the Arapahoe Light Rail Station, making it easy to get around the area without needing a car. Overall, this part of Aurora provides a well-rounded community with plenty of resources for senior living.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.6 miles)
• Lightshade (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)

Parks

• Cherry Creek State Park- Off Leash Dog Area (1 miles)
• Sagebrush Park (1.5 miles)
• Cherry Creek Dog Park (2.8 miles)
• Kennedy Dog Park (3 miles)
• Spring Creek Park - Arapahoe Cty (3.6 miles)
• Great Plains Park (3.9 miles)
• Centennial Center Park (4 miles)

Physicians

• Kaiser Permanente Smokey Hill Pharmacy (1.5 miles)
• VA Jewell Clinic (2 miles)
• Rocky Mountain Cancer Centers (2.4 miles)
• The Medical Center of Aurora (2.6 miles)
• Health Images (2.9 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (4.4 miles)
• DTC Family Health & Walk-In (4.4 miles)

Restaurants

• Arby's (1.8 miles)
• Sonic Drive-In (2.5 miles)
• Old Town Hot Pot (2.6 miles)
• Piper Inn (3.2 miles)
• Raising Cane's Chicken Fingers (4 miles)
• In-N-Out Burger (4 miles)
• Wendy's (4.1 miles)

Cafes

• Starbucks (2.5 miles)
• Dutch Bros Coffee (3.9 miles)
• Black Rock Coffee Bar (4.5 miles)
• Starbucks (5.1 miles)
• Starbucks (6.3 miles)
• Starbucks (6.6 miles)

Theaters

• AMC Arapahoe Crossing 16 (4.1 miles)
• AMC DINE-IN Southlands 16 (6.7 miles)

Transportation

• Arapahoe Light Rail Station (5.2 miles)

Places of Worship

• Temple Sinai (5.7 miles)

Hospitals

• Village Pavilion (6.1 miles)
• Children's Hospital Colorado Anschutz Medical Campus (6.2 miles)
• University of Colorado Hospital (6.3 miles)
• Rocky Mountain Regional VA Medical Center (6.4 miles)
• Cherry Creek Eye Center (6.7 miles)