Hampden Hills Assisted Living
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14601 East Hampden Place, Aurora, CO 80014
For more information about senior living options: (844) 490-3973
The owner was initially very communicative with the family regarding the care of their father. They appreciated the idea of having a respite visit to assess the environment. The family's intention was to find a suitable place that met their father's needs. They recognized the importance of being informed about all aspects of care and costs. The family valued transparency in contracts and fees, which could enhance future experiences for others.
The owner failed to provide a copy of the contract as promised, leaving the family in a difficult position. The unexpected $2,000 "community fee" was not disclosed beforehand, causing financial strain. The living conditions were inadequate, with the room furnished only with a bed and lacking essential amenities. After paying approximately $10,000 for care, the family found the owner unreachable when they sought assistance. The family's experience highlighted the importance of obtaining contracts in advance and being aware of hidden fees, which they wished they had prioritized.The experience with the care facility for an aging family member has unveiled a series of troubling issues that many individuals might encounter in similar situations. The narrative begins with the family's interaction with the owner of the business, who initially appeared engaged and responsive to their concerns. Throughout the process of arranging care for their father, they maintained communication about what was necessary, giving them a sense of reassurance. However, this initial trust quickly eroded due to several critical oversights and failures on the part of the owner.
One of the most glaring issues was related to documentation—or lack thereof. Upon signing the contract for their father’s stay at the facility, they were promised a copy of this crucial document. Unfortunately, despite repeated assurances from the owner, this promise went unfulfilled. Having a written agreement is essential for any service or business transaction as it outlines expectations and responsibilities for both parties involved. The failure to provide a copy not only raises red flags about transparency but also leaves families vulnerable in situations where clarity is crucial.
Compounding these issues was an unexpected financial burden that surfaced shortly after admission: a "community fee" amounting to $2,000. This charge had never been disclosed during discussions leading up to signing the contract. Such hidden fees can create significant financial strain, especially when families are already navigating challenging circumstances related to elder care decisions. The surprise nature of this fee underscores how imperative it is for potential clients to scrutinize all costs upfront and demand full disclosure from providers.
Furthermore, once their father arrived at the facility, his living conditions left much to be desired. Described as sparse and inadequate, his room contained nothing but a bed upon arrival—no additional furnishings or amenities that one would expect in a care environment designed for comfort and recovery. Although staff members mentioned that arrangements were being made for furnishing and carpet cleaning services that were “in the works,” these changes did not happen promptly enough for their father’s needs during his brief two-day stay.
The culmination of these events led to their father's premature departure from the facility just two days after admission—a decision made out of necessity rather than choice. After investing nearly $10,000 into what they believed would be suitable care arrangements using funds from their father’s own resources, they found themselves feeling deceived and abandoned by an unreachable owner once payment had been received. This kind of response paints a concerning picture regarding customer service ethics within such businesses.
Adversely affected by this situation, they've resolved to take steps toward resolution by reaching out to an Ombudsman—a governmental organization designed to address grievances against services like those provided by elder care facilities. Their experience serves as a cautionary tale not only highlighting specific shortcomings prevalent in some senior living establishments but also emphasizing important precautions future clients should take before committing financially or emotionally.
In retrospect, one vital recommendation emerges starkly from their ordeal: potential clients should obtain copies of contracts prior to making any agreements while ensuring those documents meet their personal needs rather than inadvertently serving only those interests belonging to providers or facilitators—the very people meant to deliver compassionate care and support during life's most challenging transitions. Additionally, considering short-term respite visits could mitigate unforeseen consequences associated with long-term commitments; ultimately helping families gauge whether an environment is truly suited for their loved ones before fully investing in such significant commitments.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Denver International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hampden Hills Assisted Living in Aurora, CO offers a comfortable and supportive environment for seniors in need of board and care home services. Our fully furnished facility provides all the amenities needed for a pleasant and convenient living experience. Residents can enjoy delicious meals prepared and served in our dining room, tailored to their special dietary restrictions.
We understand the importance of maintaining an active lifestyle, so we offer scheduled daily activities to keep our residents engaged and entertained. Our beautiful garden and outdoor space provide a serene environment for relaxation or socializing with fellow residents.
The well-being of our residents is our top priority, which is why we provide comprehensive care services. Our highly trained staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention they require. Medication management is provided to ensure that medications are taken correctly.
Transportation arrangement for medical purposes as well as transportation to doctors' appointments is available for the convenience of our residents. Hampden Hills Assisted Living is conveniently located near 3 cafes, 9 parks, 13 pharmacies, 8 physicians' offices, 16 restaurants, and 1 theater.
At Hampden Hills Assisted Living, we strive to create a warm and welcoming community where seniors can thrive and enjoy their golden years with peace of mind knowing that they are receiving the care they deserve.
This part of Aurora, Colorado, offers a convenient and practical location for senior living. With multiple pharmacies within a close distance, access to medical care is easily accessible. The area also boasts a variety of dining options ranging from fast food to sit-down restaurants, providing a diverse selection for every taste. Additionally, there are several parks nearby for outdoor recreational activities and relaxation. For those seeking spiritual fulfillment, there are places of worship in the vicinity. Access to healthcare facilities is also readily available with hospitals and clinics within a short driving distance. Overall, this neighborhood provides a well-rounded environment for seniors looking to settle in a vibrant and accessible community.
Hampden Hills Assisted Living is located at 14601 East Hampden Place, Aurora, CO 80014 in Denver County, Colorado
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