Amazing Care Hm Health Svc Inc

Pros

• Katherine is absolutely fantastic; she cares about the kids she works with and provides the best possible therapy.
• The family adores Katherine and appreciates everything she has done for their daughter.
• Amazing Care has a truly special team and the staff take pride in their work.
• Amazing Care is flexible and caring with both staff and patients, with patient care always coming first and people going above and beyond.
• Amy the physical therapist is extremely professional, highly skilled, and provides outstanding, compassionate patient care.

Cons

• They took two months to tell the family they couldn't treat their mother, with horrible communication and staff described as awful.
• They would not recommend the agency after being told everything was a go, only to be told they were in a dead zone, with crappy communication.
• They feel the company cares more about money than quality care, and it's hard to reach anyone who helps; when reached, they are treated as a bother.
• They planned to go elsewhere after Rachel left, citing poor communication with parents.
• They describe the intake experience as rude and unhelpful, with staff refusing to answer questions and managers unavailable.
• They accuse the company of cherry-picking referrals for staffing and holding referrals for hours.
• They claim the company is run by a jealous and manipulative HR person, and that the owner does not have a clue or care, with seven false reviews cited.

Review

There is a wide range of experiences shared about this home care organization, painting a picture of a company that can be both a lifeline and a source of frustration depending on whom you ask and when you encounter them. On one end, families describe the staff as deeply caring, skilled, and committed to the well?being of their loved ones. On the other end, reviewers recount frustrating administrative hurdles, poor communication, and headaches that make what should be a straightforward process feel overwhelming. Taken together, these accounts suggest a service that has real strengths in hands?on care and dedicated professionals, but gaps in communication, consistency, and internal coordination that can derail even well?intentioned efforts.

Several reviews center on failed or delayed care decisions that left families scrambling for alternatives. One family recounts a two?month delay in learning that their mother could not be treated, followed by months of poor communication and a declaration that they were in a "dead zone." The sense conveyed is that repeated faxes and phone calls did not yield reliable information, and the overall tone is one of frustration with a system that seemed to stall rather than serve. A second set of complaints focuses on the perception that the company prioritizes process and finance over patient?centered care, with critics saying they "care about their money more than giving quality care." In these stories, getting answers and getting timely help felt like an ongoing struggle, and when help did arrive, it was often experienced as a bother to the staff rather than a welcomed assistance.

Communication, in particular, emerges as a recurring pain point. Several reviewers describe difficulty reaching anyone on the phone, and when they do, they report being treated curtly or rudely. One reviewer highlights an intake coordinator described as rude, and another recounts calling the office multiple times to seek help from a manager, only to be met with the same lack of support. The phrase "bad communication" appears repeatedly, underscoring a systemic issue that colors every other experience with the agency. In one telling instance, a referral was held for two and a half hours only to be told there was no staffing - an outcome that left the caller outraged and feeling that the system had failed them at a critical moment. The collective sentiment is that the company could do much better at keeping families informed and at least offering a clear, respectful point of contact.

There is also a sense that internal dynamics and turnover have an impact on service quality. One reviewer notes that they would "be going elsewhere after Rachel left," implying that the departure of a particular staff member created a noticeable drop in perceived service. Another reviewer accuses the company of "Cherry pickers," alleging that a staff member (and by extension, the organization) shows favoritism in prioritizing certain patients over others. There are even accusations about internal leadership and structure, with claims that the company is "run by a very jealous and manipulative HR woman" and that the owner "does not have a clue or care." While these are partisan and sharp characterizations, they reflect a common thread in service industries: when staffing changes occur or when leadership is perceived as unsupportive, the ripple effects can be felt in responsiveness and reliability.

Yet amid the criticisms, there are glowing testimonials about the quality of direct care. A salient thread running through the reviews is praise for specific clinicians who left a lasting positive impression. A three?year?old receiving speech therapy from Katherine is described as thriving, with comments like "she is absolutely fantastic," "cares about the kids she works with," and "we appreciate everything she has done for our daughter." The sentiment is that Katherine's combination of intelligence, warmth, and practical skill delivered meaningful, tangible benefits to their child, and that families feel fortunate when they have access to a therapist with her gifts. The affection for Katherine is matched by the broader admiration for the team in some entries, including a reviewer who has considered Amazing Care their home for 12 years and who calls the team "truly special." In addition to Katherine, a patient who recently underwent knee replacement praises physical therapist Amy for her professionalism, exceptional skill, flexibility with scheduling, and the pivotal, nearly heroic role she played in the first weeks after surgery. The patient notes being "better than ever" nine weeks post?op thanks to Amy's compassionate care.

These positive accounts emphasize something crucial: when the care is delivered by skilled, compassionate clinicians who engage with families respectfully, the experience can be profoundly reassuring. People who have interacted with Amy or Katherine describe a level of commitment and expertise that makes a real difference in outcomes and in the day?to?day experience of healing and rehabilitation. The positive feedback also extends to broader statements from some reviewers who say that after years in the nursing field, they themselves are glad to call the company home, praising its flexibility, the priority given to patient care, and the willingness to go "above and beyond" for those in need.

What stands out in the overall narrative is a dichotomy between excellent, person?to?person care and less reliable organizational communication. Families who regularly interact with the clinicians frequently sing their praises, celebrating the care, expertise, and genuine concern shown by Katherine, Amy, and others who dedicate themselves to patients. By contrast, those who have dealt with scheduling, referrals, and administrative bottlenecks report frustration, delays, and a sense that administrative inefficiencies undermine the high?quality clinical work being done. The tension between these two facets - clinical excellence and administrative friction - appears to be a defining feature of the experiences shared here, shaping overall impressions in a way that can feel almost conflicting from one day to the next.

If you are considering this organization, the collection of experiences suggests a practical approach: acknowledge the strengths of the clinicians and the deep, patient?centered care they can provide, but proceed with eyes open about potential administrative challenges. It may be worth asking about current staffing, who your point of contact will be, and how the office handles referrals, scheduling, and communication. In families where Katherine or Amy are involved, there is clear and compelling justification for seeking services from those clinicians, given the positive, lasting impact described. At the same time, prospective clients may want to discuss communication expectations and incident handling with the leadership team to ensure alignment on responsiveness and support. The stories collectively acknowledge that Amazing Care can offer transformative clinical care, while underscoring the need for improved consistency in communication and operational coordination to prevent frustration and ensure that compassionate care is matched by equally robust service delivery.

Restaurants

• Old Town Hot Pot (0.2 miles)
• Piper Inn (0.9 miles)
• Chick-Fil-A (2.2 miles)
• The Original Pancake House (3.4 miles)
• Illegal Pete's (3.5 miles)
• McDonald's (3.6 miles)
• In-N-Out Burger (3.7 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.2 miles)

Parks

• Kennedy Dog Park (1.3 miles)
• Cherry Creek State Park- Off Leash Dog Area (2.4 miles)
• Rosamond Park (2.6 miles)
• Sagebrush Park (3.4 miles)
• Ash Grove Park (3.5 miles)
• Lowry Dog Park (3.9 miles)
• Mamie D Eisenhower Park (4 miles)

Physicians

• Rocky Mountain Cancer Centers (2.2 miles)
• The Medical Center of Aurora (2.2 miles)
• VA Jewell Clinic (2.5 miles)
• Health Images (2.5 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (3.3 miles)
• DTC Family Health & Walk-In (3.5 miles)
• Biote (3.6 miles)

Cafes

• Black Rock Coffee Bar (3.2 miles)
• Starbucks (4 miles)
• Starbucks (4.3 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Dutch Bros Coffee (5.3 miles)

Places of Worship

• Temple Sinai (3.6 miles)

Hospitals

• Cherry Creek Eye Center (4.4 miles)
• Village Pavilion (5.3 miles)
• University of Colorado Hospital (5.4 miles)
• Children's Hospital Colorado Anschutz Medical Campus (5.5 miles)
• Rocky Mountain Regional VA Medical Center (5.7 miles)

Transportation

• Arapahoe Light Rail Station (4.7 miles)

Theaters

• AMC Arapahoe Crossing 16 (5.9 miles)
• Amc 9+Co 1 (6 miles)