All About You Home Care

Pros

• Katherine is absolutely fantastic; she cares about the kids she works with, is smart and friendly, and provides the best possible therapy.
• Families adore Katherine and feel they are lucky to have her as their child's therapist.
• The team at Amazing Care is truly special.
• Amy, the physical therapist, is extremely professional, highly skilled, and provides outstanding patient care.
• Amy is flexible with scheduling and always puts patients first.
• Amazing Care is flexible and caring with its staff and patients, with patient care always coming first and going above and beyond.

Cons

• They describe the company as having horrible communication and caring more about money than delivering quality care.
• They say promises of approval were followed by being told they were in a dead zone.
• They report it's nearly impossible to reach anyone by phone, and when they do, they're treated like a bother.
• They accuse intake staff of being rude and unhelpful, with managers unable to assist.
• They allege the company cherry-picks patients and criticize the HR person Claire, claiming the owner is unaware or uncaring.
• They claim that after a staff member left, communication deteriorated and they plan to go elsewhere.

Review

Amazing Care inspires a wide range of feelings from families and patients who have interacted with the agency. Some describe it as a place with real heart and dedicated professionals, while others recount frustrating experiences marked by poor communication, scheduling confusion, and questions about priorities. The reviews touch on a spectrum of services - from home care support to pediatric speech therapy and adult physical therapy - highlighting that the quality of care can vary considerably depending on who is involved and when.

The most common thread among the complaints centers on communication and responsiveness. Several reviewers recount lengthy delays and mixed signals when it came to arranging or confirming care. One family wrote that it took two months to be told their mother would not be treated, while another person noted that after multiple faxes and calls they were told everything was approved, only to be told later that they were in a "dead zone." Such inconsistencies leave families overwhelmed and unsure about what to expect, and they describe the process as plagued by "crappy communication" and surfaces of miscommunication that hinder timely decision-making.

Beyond scheduling glitches, there is a recurring impression that the agency's priorities may be misplaced in the eyes of some clients. Several reviewers felt the organization cared more about money than about delivering quality care, and they found it difficult to reach someone on the phone who could help. The sentiment is summed up by comments like "They care about their money more than giving quality care," and a warning to prospective clients to "look elsewhere." For some families, the friction extended to a sense of being a bother to staff; when contact was finally made, interactions were described as if questions or concerns were a nuisance rather than a part of receiving essential services.

Internal dynamics appear to have influenced experiences as well. One reviewer specifically blamed the atmosphere on internal management issues, noting a turnover event - "after Rachel left" - and adding pointed remarks about an HR figure named Claire, describing the company as run by a "jealous and manipulative" person. There are also strong accusations that the leadership does not listen or act in the best interest of patients, with a claim that the owner, Art, "does not have a clue or care." A separate voice echoed this sentiment by accusing the intake process of cherry-picking: an intake worker allegedly held a referral for 2.5 hours only to say there was no staffing, while a different patient was accepted moments later for a location nearby. One review even asserts there are "seven false reviews," portraying the situation as deeply problematic at the leadership level.

Not all voices converge on these criticisms. There are clearly pockets of excellence and longstanding relationships with clinicians who are deeply appreciated by families. For instance, a pediatric case involving a three-year-old receiving speech therapy is described with high praise for Katherine. The parent emphasizes that Katherine is "absolutely fantastic," noting that she "cares about the kids she works with, she is so smart and friendly," and that their daughter received "the best possible therapy." Such testimonials underscore that when a clinician connects well with a child and family, the impact can be profound and meaningful, reinforcing the value of skilled, compassionate therapy within the agency.

Long-tenured staff also offer a different perspective, expressing pride in the organization and its culture. One review proclaims, "Amazing Care has been my home for 12 years and I couldn't be more proud to be part of this company. Our team is truly special!" This sentiment points to a strong internal community where caregivers feel supported and valued, which can translate into better patient interactions and a more devoted work environment. The same thread of dedication appears in praise of the care team, with accounts of clinicians who go "above and beyond" for their patients and who place patient care at the forefront of their daily responsibilities.

Specific clinical excellence is highlighted again in the adult care realm as well. A patient recovering from total knee replacement attributes exceptional care to their physical therapist, Amy. Descriptions such as "Amy is extremely professional, has amazing skills and provided me with outstanding patient care," and "she is flexible with scheduling and always puts me first" convey a powerful message about what excellent therapy looks like in practice. The patient credits Amy with being their "hero during the first two weeks post op" and notes that, nine weeks after surgery, they are better than ever thanks to Amy's compassionate care. These testimonials illustrate how one-on-one clinical interactions, when performed at a high level, can significantly influence recovery and overall satisfaction.

Taken together, the array of reviews paints a nuanced portrait: Amazing Care appears to be a company with genuine potential and a reservoir of skilled, compassionate professionals who can profoundly affect patients and families in positive ways. At the same time, systemic challenges - especially around communication, staffing stability, and organizational responsiveness - create painful experiences for others and shake trust in the service as a whole. For families seeking care, the takeaway is clear: there are standout clinicians whose expertise and empathy can make a lasting difference, but outcomes may hinge on how well the agency can navigate scheduling, staffing, and clear, consistent communication. If you're considering Amazing Care, it may be worth weighing the strong endorsements of specific therapists and clinicians against the broader concerns about coordination and responsiveness, and to discuss expectations upfront with the enrollment team to mitigate potential miscommunications.

Restaurants

• Old Town Hot Pot (0.2 miles)
• Piper Inn (0.9 miles)
• Chick-Fil-A (2.2 miles)
• The Original Pancake House (3.4 miles)
• Illegal Pete's (3.5 miles)
• McDonald's (3.6 miles)
• In-N-Out Burger (3.7 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.2 miles)

Parks

• Kennedy Dog Park (1.3 miles)
• Cherry Creek State Park- Off Leash Dog Area (2.4 miles)
• Rosamond Park (2.6 miles)
• Sagebrush Park (3.4 miles)
• Ash Grove Park (3.5 miles)
• Lowry Dog Park (3.9 miles)
• Mamie D Eisenhower Park (4 miles)

Physicians

• Rocky Mountain Cancer Centers (2.2 miles)
• The Medical Center of Aurora (2.2 miles)
• VA Jewell Clinic (2.5 miles)
• Health Images (2.5 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (3.3 miles)
• DTC Family Health & Walk-In (3.5 miles)
• Biote (3.6 miles)

Cafes

• Black Rock Coffee Bar (3.2 miles)
• Starbucks (4 miles)
• Starbucks (4.3 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Dutch Bros Coffee (5.3 miles)

Places of Worship

• Temple Sinai (3.6 miles)

Hospitals

• Cherry Creek Eye Center (4.4 miles)
• Village Pavilion (5.3 miles)
• University of Colorado Hospital (5.4 miles)
• Children's Hospital Colorado Anschutz Medical Campus (5.5 miles)
• Rocky Mountain Regional VA Medical Center (5.7 miles)

Transportation

• Arapahoe Light Rail Station (4.7 miles)

Theaters

• AMC Arapahoe Crossing 16 (5.8 miles)
• Amc 9+Co 1 (6 miles)