536 Charvers Avenue, West Covina, CA 91791
For more information about senior living options: (844) 490-3973
The facility did nothing to diffuse the problem and left her scared and confused. They videoed her instead of helping her or talking her down. They kept sending videos and texts with instructions rather than offering real support. They were ready for her to be picked up within seven hours, showing a lack of care. They did not try to help and seemed unprepared to handle the situation.The experience described is a serious wake-up call for anyone considering a senior care facility for a loved one with Alzheimer's or dementia. The reviewer makes a strong and unequivocal warning: do not rely on this place if your parent is living with cognitive decline. The account centers on a single-day stay, but the impact is lasting, leaving the writer disillusioned and concerned about how the facility handles residents who are frightened or confused in unfamiliar surroundings.
According to the review, the mother's first and only day at the facility quickly escalated into a combative episode, driven largely by fear and confusion. The writer emphasizes that the behavior was a natural reaction to being placed in a strange environment rather than a willful act of disobedience. Rather than receiving comfort or practical help to diffuse the situation, the staff allegedly did nothing to calm her or address the underlying distress. The reviewer notes a disturbing choice: instead of engaging with the resident or using de-escalation techniques, the staff chose to video the incident rather than intervene directly to help her feel safe.
What followed was a barrage of video updates and text messages sent to the daughter throughout the day. The reviewer expresses disappointment at the lack of hands-on support, stressing that true professionals in elder care would aim to comfort and de-escalate rather than simply document the distress. The sense conveyed is that the facility prioritized capturing footage over providing humane, real-time assistance. This approach left the reviewer feeling unsupported and uneasy about the quality and intent of the care being provided.
Time becomes a key element in the critique. The staff allegedly expected that the daughter would pick up her mother within seven hours of drop-off, a timeline that suggests a preference for quick turnover over sustained, attentive care. The reviewer notes that they anticipated the professionals to handle the situation, yet the experience instead underscored a minimal effort approach. When the time came, the writer chose to retrieve their mother, leaving the facility with the impression that the situation had not been adequately managed or resolved.
In a crucial moment, the reviewer reveals they had warned the owner about what the mother might be like at first. Despite this forewarning, the facility's owner still admitted the patient and claimed that they could handle her needs. The resulting disclosure - expressed with clear disappointment - highlights a disconnect between the expectations set by the facility and the lived reality experienced by the family member. The closing sentiment is emphatic and unambiguous: this place did not meet the reviewer's standards, and there is a strong sense of distrust regarding its ability to care for someone with Alzheimer's or dementia.
Overall, the review paints a vivid picture of dissatisfaction rooted in response strategy, communication, and the perceived priority given to documentation over care. The writer's account emphasizes the emotional toll on both the resident and her family, raising concerns about the safety and dignity of residents who may not be able to advocate for themselves in the moment. It serves as a stark reminder that for families dealing with dementia, the approach to agitation, fear, and confusion should center on compassion, de-escalation, and active, hands-on support rather than on videos, texts, or expedient discharge decisions.
The takeaway for readers is clear: when a loved one is living with Alzheimer's or dementia, the way staff respond to early signs of distress matters profoundly. The reviewer's experience suggests that this particular facility fell short on essential caregiving principles - offering neither timely intervention nor the empathetic, person-centered care that families expect. For anyone weighing options, this account underscores the importance of observing how staff handle initial agitation, the quality of direct interaction with residents, and the transparency of daily communications. The message is a cautionary one: ensure that a potential caregiver values humane, active engagement and is prepared to maintain a patient-centered approach, especially in the delicate early moments of relocation or transition for someone with cognitive impairment.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (16 miles away) Long Beach (Daugherty) (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. Jude's Elder Care IV, located in the heart of West Covina, CA, is a welcoming assisted living community that prioritizes comfort, care, and a vibrant lifestyle for its residents. The beautifully appointed facility boasts a variety of amenities designed to create a home-like environment. Residents can enjoy meals in the inviting dining room or relax in the lush garden and outdoor spaces.
Each living area is fully furnished to provide a cozy atmosphere, while housekeeping services ensure that residents have more time to engage in activities they enjoy. The community offers essential connectivity features such as telephone access and high-speed Wi-Fi, enabling residents to stay in touch with family and friends.
At St. Jude's Elder Care IV, assistance with daily living activities is personalized to meet each resident's unique needs. Staff members are dedicated to providing compassionate support with bathing, dressing, transferring, medication management, and dietary restrictions—including specialized diabetes diets. Additionally, residents benefit from coordinated care with healthcare providers and transportation arrangements for medical appointments.
The community fosters an active lifestyle with scheduled daily activities that encourage social interaction and engagement. Nearby conveniences include eight cafes and six restaurants that offer diverse dining options, two parks for leisurely strolls or relaxation outdoors, 13 pharmacies for easy access to medications, one physician nearby for primary healthcare needs, as well as two hospitals ensuring comprehensive medical services just moments away.
With its commitment to quality care and enriching experiences, St. Jude’s Elder Care IV stands out as an ideal choice for seniors looking for a supportive community where they can thrive while maintaining their independence.
St. Jude's Elder Care IV is located at 536 Charvers Avenue, West Covina, CA 91791 in Los Angeles County, California
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