Regency Grand of West Covina Assisted Living and Memory Care

Pros

• The staff at Regency Grand of West Covina are described as friendly, professional, and accommodating, always willing to help residents and their families.
• The facility is noted for its cleanliness and well-maintained environment, making it inviting for residents and visitors alike.
• Many reviewers appreciate the variety of organized activities available to residents, contributing to a lively community atmosphere.
• Residents can enjoy access to nature indoors with thoughtful features like birdcages and outdoor patios, enhancing their living experience.
• Families feel supported throughout the move-in process, with staff providing clear communication and assistance when needed.
• Reviewers have commented on the positive work culture among long-term staff members, indicating a happy and stable team dedicated to resident care.
• Some residents have expressed satisfaction with the meals provided and find delight in specific dishes offered at the community.
• The facility has thoughtfully designed private showers within resident rooms, adding an element of comfort not found in other facilities.

Cons

• The head nurse at Regency Grand led to a decline in the quality of care, with residents left in their own waste for hours and inconsistent medication administration.
• The Memory Care facility was severely understaffed, leading to inadequate care for residents.
• Many residents appeared neglected, sitting slumped over in the front lobby with nothing to do.
• The building is getting run down, and maintenance issues, such as broken locks and non-functioning air conditioning, are persistent.
• Food quality is often poor, with some residents experiencing food poisoning from meals served.
• The activity bus has not been operational for six years, limiting resident outings and engagement.
• Overall staffing levels were described as insufficient, leaving staff unavailable when needed.
• There were reports of a dreary facility atmosphere that did not promote resident well-being.
• Some residents expressed a desire to leave but were unable due to financial constraints.
• Items belonging to residents have gone missing without prompt resolution from staff.

Review

The experiences shared by families regarding Regency Grand of West Covina depict a complex and multifaceted view of the facility's services, particularly in assisted living and memory care. While some aspects of the community are praised, others raise significant concerns that potential residents and their families should consider before making a decision.

Several reviewers noted glaring issues within the memory care unit, underscoring that it fell short in terms of quality care and staffing. One reviewer described a distressing situation where their stepdad was neglected; he would often be left in his waste for hours, with inadequate attention to his medication regimen. The atmosphere was thick with despair as many residents appeared disengaged and slumped over in the lobby—a reflection of either understaffing or lack of stimulating activities. This sentiment was echoed by another family who reported food poisoning incidents after meals, further aggravating their dissatisfaction with care quality. They concluded emphatically that they could not recommend the memory care unit due to poor treatment observed toward their loved ones.

Conversely, other reviews highlighted positive experiences within the same facility—particularly concerning staff interactions during initial tours and assessments for assisted living options. Many reviewers appreciated the attentiveness and patience exhibited by staff members when guiding families through decision-making processes related to caring for their relatives. One family mentioned how impressed they were with the friendly demeanor and professionalism shown throughout their inquiries about available accommodations. The inviting environment made some envision enjoying time spent with their loved ones at Regency Grand; yet, despite these positive impressions, doubts lingered due to the facilities’ overall management.

Staff consistency was noted as a strong point in favor of Regency Grand; several reviews remarked upon the apparent job satisfaction among employees, leading to long-term retention. Such stability can contribute positively to resident morale as familiar faces become part of daily life. However, other reports indicated severe understaffing challenges that hindered adequate provision for resident needs during peak times or unexpected circumstances. Families expressed frustration at insufficient support during essential moments requiring immediate caregiving assistance.

Another frequent point raised across various reviews pertained to dining experiences within the community—the quality varied significantly between respondents' accounts. While some residents enjoyed meals prepared from fresh ingredients served in ample portions, others criticized bland flavors and cold dishes served inconsistently if one wasn’t among the first at mealtime. Such dissatisfaction with meal offerings became a recurring theme highlighting areas needing improvement as part of an overall living experience at Regency Grand.

Engagement activities also drew mixed feedback from families exploring options for their loved ones at Regency Grand. Some appreciated organized outings and on-site activities designed to stimulate socialization amongst residents while promoting an active lifestyle within safe confines. In contrast, others lamented evident drawbacks like deteriorating infrastructure—elevators malfunctioning periodically—and limited transportation availability which restricted opportunities for outings away from the facility itself.

Overall, navigating through various opinions reveals an intricate tapestry woven together by both appreciation for certain features offered by Regency Grand alongside pressing critiques regarding fundamental caregiving needs unmet in specific units such as Memory Care. Prospective residents may find themselves torn between recognizing alluring appearances maintained within this community versus grappling with serious considerations surrounding appropriate levels of attention required from staff members responsible for providing adequate support tailored to each individual’s specific needs throughout varying stages aging might bring forth ultimately shaping choices around securing suitable long-term care arrangements fitting unique expectations desired most heavily by families concerned about well-being associated immensely healthy aging journeys ahead.

This part of West Covina, California offers a range of amenities and services that would be convenient for senior living. The area has several cafes and restaurants within a short driving distance, including popular chains like Starbucks, Panera Bread, and In-N-Out Burger. Additionally, there are multiple pharmacies nearby such as CVS and Walgreens, making it easy to access medication and healthcare supplies. For medical needs, there are several hospitals and physicians' offices in the vicinity, providing quality care options. Residents can also enjoy parks for outdoor recreation and transportation options for easy travel around the area. Lastly, entertainment options include theaters for movie lovers. Overall, this part of West Covina provides a diverse range of resources that would cater well to seniors looking for a comfortable living environment with convenient access to essential services.

Cafes

• Starbucks (1 miles)
• Starbucks (1.1 miles)
• The Donut Man (3.3 miles)
• Panera Bread (3.6 miles)
• Porto's Bakery & Cafe (3.8 miles)
• Starbucks (5.2 miles)
• The Coffee Bean and Tea Leaf (5.7 miles)

Restaurants

• In-N-Out Burger (1.1 miles)
• In-N-Out Burger (1.4 miles)
• Raging Waters (3.6 miles)
• In-N-Out Burger (4.5 miles)
• Chick-Fil-A (4.6 miles)
• McDonald's (5.6 miles)
• Old Stump Brewing Co. (6.8 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)

Hospitals

• Rowland Convalescent Hospital (1.4 miles)
• Kindred Hospital San Gabriel Valley (2.6 miles)
• Casa Bonita (4.6 miles)
• City Of Hope (6.4 miles)
• Hope (6.5 miles)
• Kaiser Permanente Baldwin Park Medical Center (6.6 miles)
• Pomona Valley Hospital Medical Center (7 miles)

Places of Worship

• Real Life (2.4 miles)
• Calvary Chapel Golden Springs (6.3 miles)
• Charisma Life Church (7.3 miles)
• First Evangelical Church Arcadia (9.2 miles)
• Arcadia Chinese Baptist Church (9.8 miles)

Physicians

• Glendora Dentistry (3.2 miles)
• Healthcare Partners (4 miles)
• Foothill Dermatology Medical Center (4.2 miles)
• Kaiser Permanente Diamond Bar Medical Offices (6.4 miles)
• Chapparal Medical Group (7.1 miles)
• Inland Neurosurgery Institute (7.3 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (7.3 miles)

Parks

• Frank G. Bonelli Regional Park (3.3 miles)
• Creekside Park (4 miles)
• Pantera Park (6.8 miles)
• Arcadia County Park (9.9 miles)
• Live Oak Park (10.1 miles)
• Chino Hills Community Park (10.2 miles)

Transportation

• Pomona Station (6.8 miles)
• Metro - Monrovia Station (8.2 miles)
• Montclair Metrolink Station (10.2 miles)

Theaters

• AMC Puente Hills 20 (7 miles)
• Harkins Theatres Chino Hills 18 (9.2 miles)
• AMC DINE-IN Montclair Place 12 (10.2 miles)