Synergy Home Care - Upland

Pros

• Synergy HomeCare's staff are professional, caring, and punctual, providing dependable support.
• Indi and her team consistently go above and beyond, delivering compassionate service and great value.
• Families experience peace of mind knowing their loved ones are safe, well cared for, and supported at home.
• The agency communicates clearly and remains responsive, making scheduling and care coordination smooth.
• Patients’ health, happiness, and quality of life have improved under Synergy’s care.
• The service helps families navigate difficult times with sincerity, empathy, and professionalism.
• Synergy assists with insurance processing and logistics, easing the burden on families.
• Many families would readily recommend Synergy HomeCare for in-home care.

Cons

• The owner Larry is extremely rude.
• The administrator was difficult and unprofessional, pressuring for payment and becoming angry and threatening when discussed.
• Alexandria Chavarin represents the worst of home health support, having left the disabled mother unattended for about 45 minutes and complaining about smell and insects.
• The reviewer would never recommend the agency, stating they did not help as promised and created more problems in an already difficult situation.
• Some caregivers are described as the worst, with a warning to be careful who handles a loved one’s care.
• The scheduling flexibility was insufficient; the agency was not as flexible about scheduling as needed.

Review

Synergy HomeCare in Upland is best suited for families seeking steady, compassionate in-home support for a loved one who no longer thrives living alone but does not require full-time skilled nursing in a facility. The service excels when a person needs daily caregiving, companionship, help with errands and light medical tasks, and a trusted liaison who can coordinate care from afar. It is especially apt for dementia care, end-of-life support, and situations where family members want to reduce their own burden while keeping a loved one safely at home. The emphasis on personalized staffing and real-time responsiveness makes it a strong match for long-distance families who value transparent communication and a care team they can trust to stay connected and informed.

Those who may want to consider alternatives are clear: if the primary need is round-the-clock skilled medical nursing under continuous clinical supervision, a licensed home-health provider with a deeper on-site nurse footprint or a facility-based option may deliver more consistent clinical oversight. Families seeking a flawless, always-on administrative experience with zero scheduling friction should also evaluate other agencies that pledge near-perfect consistency and uniform caregiver rosters. A few reviews raise caution about occasional scheduling quirks or communication hiccups, and a handful of clients have encountered conflicts with leadership style or specific staff behavior. For such households, exploring a larger organization with a longer track record of fixed caregiver assignments or a formal facility might reduce friction and set firmer expectations from day one.

The strongest pillars of Synergy’s value lie in dependable, empathetic caregiving and proactive family support. Reviewers repeatedly highlight on-time arrivals, compassionate treatment, and caregivers who genuinely engage loved ones, whether through cognitive-stimulating activities, nutritious meals, or practical assistance with daily tasks. Office leadership, especially Indi, is noted for rapid responsiveness, easing the anxiety that accompanies complex care decisions and insurance navigation. Families praise the ability to balance care needs with financial realities, with staff handling insurance processing and coordinating schedules so distant relatives can participate meaningfully in care planning. The most powerful outcome is peace of mind: a loved one appears safer, happier, and more engaged, while families regain the freedom to focus on meaningful time together rather than logistics.

Nevertheless, real-world service is not without bumps. A few clients report significant concerns: isolated incidents of caregiver performance that fall short of expectations, including a caregiver who left a vulnerable family member unattended for an extended period, and others noting mismatches or schedule rigidity at times. Some reviews also flag interpersonal friction with administrators or owners, suggesting that an overly rigid process or slow adaptation to a family’s evolving needs can surface. The heterogeneity of caregiver assignments, while often a strength in flexibility, can become a liability if continuity matters deeply to the household. In short, there is genuine risk that the care experience hinges on the fit with particular staff and the responsiveness of leadership on a given day.

Those drawbacks, however, do not overshadow the practical offsets when the relationship is managed with clear expectations and proactive governance. The pros, consistency in bedside care, quick escalation to a dedicated care manager, and a strong orientation toward family inclusion, still dominate the experience for most families. The ability to secure reliable transport for medical appointments, manage errands, provide companionship, and maintain dietary and cognitive routines translates into measurable benefits for a loved one’s well-being and a noticeably reduced caregiver burden for family members. Where gaps appear, they can often be mitigated by requesting a preferred caregiver roster, establishing a designated point of contact, and instituting a short-term trial period to verify fit before committing long term.

The bottom-line guidance is practical and decisive: Synergy HomeCare in Upland is a highly capable fit for households needing compassionate, flexible, at-home care with strong administrative support and the option to coordinate medical needs without constant family hand-holding. It is especially compelling for families dealing with dementia, end-of-life care, or long-distance dynamics where easy, reliable communication translates directly into daily security and emotional relief. The caveats are real but manageable: demand a stable caregiver assignment when possible, insist on a clear communication protocol, and set up a defined escalation path with a primary liaison. If the care plan requires unwavering administrative predictability and a fully uniform caregiving team, consider other licensed agencies or a facility-based option as a contingency plan.

For families ready to engage, initiate with a focused conversation about goals and a trial period that prioritizes continuity, request a consistent primary caregiver, a named care manager, and a documented plan for emergencies, finances, and scheduling. Verify the ability to customize dementia-specific activities and daily routines, and confirm how back-up caregivers are deployed to prevent gaps. Gather references, outline expected costs, and ask for a transparent, written care plan with milestones. In the hands of a seasoned, responsive team, Synergy can deliver transformative peace of mind, enabling loved ones to stay comfortably at home while families reclaim time, confidence, and emotional balance.

Located in Upland, California, this area offers a variety of amenities and services that cater to seniors. With several pharmacies, physicians' offices, and hospitals within a few miles radius, residents have access to quality healthcare facilities. Additionally, there are multiple places of worship for spiritual nourishment and community engagement. For leisure activities, there are theaters, parks, and cafes nearby for entertainment and relaxation. Transportation options include the Montclair Metrolink Station and Ontario International Airport for convenient travel needs. The dining scene ranges from fast-food chains like McDonald's to sit-down restaurants like Bardot and Vince's Spaghetti. Overall, this part of Upland provides a well-rounded environment for senior living with its blend of healthcare services, recreational opportunities, and convenience factors.

Restaurants

• The Hat (0.5 miles)
• McDonald's (1 miles)
• Bardot (1.3 miles)
• McDonald's (1.4 miles)
• Lazy Dog Restaurant & Bar (1.4 miles)
• Old Stump Brewing Co. (3.3 miles)
• Vince's Spaghetti (4.1 miles)

Transportation

• Montclair Metrolink Station (0.8 miles)
• Pomona Station (3.3 miles)
• Ontario International Airport - Terminal 2 (6.5 miles)
• Baggage Claim T2 (6.6 miles)
• Ontario International Airport (ONT) (7 miles)
• Ontario Int'L-Terminal 4 (7.1 miles)
• Baggage Claim T4 (7.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.6 miles)
• Ken Pharmacy (3.1 miles)

Physicians

• Heavenly 3D 4D Ultrasounds (1.3 miles)
• Tarick Smaili, MD (1.9 miles)
• Womens View Medical Group (2.4 miles)
• Inland Neurosurgery Institute (2.8 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (3.4 miles)
• City Of Hope Upland (3.5 miles)
• Chapparal Medical Group (3.5 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (1.4 miles)
• Harkins Theatres Chino Hills 18 (6.9 miles)

Parks

• Citrus Park (2.1 miles)
• Ruben S Ayala Park (6.4 miles)
• Frank G. Bonelli Regional Park (7.1 miles)
• Central Park (7.9 miles)

Places of Worship

• First Presbyterian Church Upland (2.6 miles)
• Charisma Life Church (2.9 miles)
• St Anthony's Catholic Church (3.2 miles)
• Hillside Community Church (7.7 miles)
• Crosspoint Church (7.9 miles)
• Real Life (8 miles)

Hospitals

• San Antonio Community Hospital Maternity Information Services (3.5 miles)
• San Antonio Medical Center (3.6 miles)
• Pomona Valley Hospital Medical Center (3.7 miles)
• Casa Bonita (5.7 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)
• Panera Bread (7 miles)
• Omomo Tea Shoppe (7.1 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.5 miles)