Synergy Home Care - Upland

Pros

• Indy and her team at Synergy put clients' minds at ease and help them find the best options and solutions, even when they aren't sure what they need.
• Clients are beyond pleased with the care and service provided.
• Synergy offers excellent, personable customer and patient service with a great team of providers.
• Synergy HomeCare has been a reliable partner for nearly a decade, with Indi and her staff flexible and responsive to scheduling needs.
• Synergy HomeCare in Upland is regarded as the best.
• Families feel that their loved ones are safe and cared for, even from a distance.
• Caregivers keep clients on a healthy diet and engage them in activities that stimulate cognitive development.
• Indi is described as a matchmaker who aligns the right caregivers with clients.
• Caregivers are accommodating, provide companionship, and relieve family members.
• Synergy has been a lifeline for many families and makes a meaningful difference.

Cons

• The owner Larry is extremely rude.
• The administrator was difficult and did not act professionally; he demanded payment and became angry and threatening when discussions occurred.
• Alexandria Chavarin should not be a caregiver, with claims she left the mother unattended and concerns about safety, supported by video footage.
• The agency was not flexible enough with scheduling.
• They warned that some caregivers were the worst and advised being careful who is entrusted with care.

Review

Synergy HomeCare in Upland is best suited for families that want a dependable, personable in-home care partner capable of dementia care, daily activity support, and close coordination with insurance and medical providers. This agency shines for households juggling distance and the need for reassurance that a skilled, compassionate team is managing daily needs, nutrition, cognitive stimulation, and safety. It is especially well-matched for families seeking not only hands-on care but also a reliable point of contact who can navigate scheduling, billing, and care planning without dragging families into bureaucratic confusion.

Those weighing alternatives should consider options if scheduling is non-negotiable or if there is a demand for an ultra-stable, unchanging caregiving roster. A few reviews surface concerns about sporadic scheduling flexibility, and a handful of families experienced issues with leadership demeanor or a single caregiver incident that undermined confidence. For households that require a perfectly consistent caregiver and an admin style that feels relentlessly smooth, a different agency with a more uniform staffing approach may be preferable. The possibility of an isolated mismatch in caregiver fit or a difficult administrative interaction is a real consideration for those who prize flawless reliability above all.

The strongest advantages here are undeniable. The caregivers are repeatedly described as professional, caring, on time, and capable of going beyond the basics to support dignity and comfort at home. Office leadership - especially Indi - emerges as a responsive anchor, swiftly addressing questions, coordinating with insurance, and balancing care needs with financial realities. The service's flexibility stands out: schedules can be adapted to changing needs, and families living far away gain peace of mind knowing a trusted team is supervising daily activities, dietary plans, and cognitive engagement through games and routine. The breadth of tasks the team can handle - from transportation to therapy visits and light housekeeping - adds tangible value that eases day-to-day burden for families and caregivers alike.

Yet the surface clarity does not erase the reality of occasional friction. The most serious concerns in the reviews stem from a caregiver leaving a patient unattended for a substantial stretch, and from complaints about an administrator's professionalism or a leader's bedside manner. These incidents underscore a truth: staff continuity and consistent leadership matter when trust is being built around a loved one's health and safety. When such gaps arise, Synergy's strongest counterbalance is the responsiveness of the office and the ability to replace or reassign caregivers quickly, plus the broad track record of compassionate care that many families report. For most clients, the risk of a rough patch is offset by proactive problem-solving, transparent communication, and a demonstrated commitment to the client's well-being.

From a practical standpoint, the package offered by Synergy supports both the emotional and logistical sides of in-home care. Families value the ability to have care plans managed in tandem with medical needs, with staff who help monitor health, support nutrition, and encourage independence. Insurance processing is cited as a major relief, removing administrative choke points and enabling families to focus on daily life rather than billing headaches. The perception that Synergy acts as a lifeline - providing continuity of care during difficult times, enabling out-of-town relatives to visit with confidence, and delivering a degree of daily normalcy - repeats across many accounts. In short, the blend of compassionate hands-on care with practical backend support creates meaningful, differentiating value.

The bottom line is clear: Synergy HomeCare in Upland delivers strong overall value for families seeking in-home care that is warm, capable, and well-coordinated, particularly for dementia care and end-of-life support where dignity and daily routines matter most. Pros offset most cons for families who can tolerate occasional scheduling quirks and a possible leadership friction in a single interaction. It is advisable to approach with a plan: insist on a detailed initial care assessment, request a primary caregiver and a solid backup roster, and establish a clear communication routine. Ask for concrete references and a trial period to confirm that the match between loved one and caregivers feels right. For families needing unwavering consistency and a frictionless administrative experience, it remains prudent to compare a few other agencies; for those prioritizing responsive care, comprehensive support, and real-world, heart-in-the-home service, Synergy offers a compelling, hands-on solution.

Located in Upland, California, this area offers a variety of amenities and services that cater to seniors. With several pharmacies, physicians' offices, and hospitals within a few miles radius, residents have access to quality healthcare facilities. Additionally, there are multiple places of worship for spiritual nourishment and community engagement. For leisure activities, there are theaters, parks, and cafes nearby for entertainment and relaxation. Transportation options include the Montclair Metrolink Station and Ontario International Airport for convenient travel needs. The dining scene ranges from fast-food chains like McDonald's to sit-down restaurants like Bardot and Vince's Spaghetti. Overall, this part of Upland provides a well-rounded environment for senior living with its blend of healthcare services, recreational opportunities, and convenience factors.

Restaurants

• The Hat (0.5 miles)
• McDonald's (1 miles)
• Bardot (1.3 miles)
• McDonald's (1.4 miles)
• Lazy Dog Restaurant & Bar (1.4 miles)
• Old Stump Brewing Co. (3.3 miles)
• Vince's Spaghetti (4.1 miles)

Transportation

• Montclair Metrolink Station (0.8 miles)
• Pomona Station (3.3 miles)
• Ontario International Airport - Terminal 2 (6.5 miles)
• Baggage Claim T2 (6.6 miles)
• Ontario International Airport (ONT) (7 miles)
• Ontario Int'L-Terminal 4 (7.1 miles)
• Baggage Claim T4 (7.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.6 miles)
• Ken Pharmacy (3.1 miles)

Physicians

• Heavenly 3D 4D Ultrasounds (1.3 miles)
• Tarick Smaili, MD (1.9 miles)
• Womens View Medical Group (2.4 miles)
• Inland Neurosurgery Institute (2.8 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (3.4 miles)
• City Of Hope Upland (3.5 miles)
• Chapparal Medical Group (3.5 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (1.4 miles)
• Harkins Theatres Chino Hills 18 (6.9 miles)

Parks

• Citrus Park (2.1 miles)
• Ruben S Ayala Park (6.4 miles)
• Frank G. Bonelli Regional Park (7.1 miles)
• Central Park (7.9 miles)

Places of Worship

• First Presbyterian Church Upland (2.6 miles)
• Charisma Life Church (2.9 miles)
• St Anthony's Catholic Church (3.2 miles)
• Hillside Community Church (7.7 miles)
• Crosspoint Church (7.9 miles)
• Real Life (8 miles)

Hospitals

• San Antonio Community Hospital Maternity Information Services (3.5 miles)
• San Antonio Medical Center (3.6 miles)
• Pomona Valley Hospital Medical Center (3.7 miles)
• Casa Bonita (5.7 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)
• Panera Bread (7 miles)
• Omomo Tea Shoppe (7.1 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.5 miles)