Brighton Park Apartments in Claremont, CA

Pros

• The service is great and quick, and Brighton Park Apartments is highly recommended.
• The grounds are neat and the area is great.
• The complex looks nice and is well cared for.
• Maintenance is quick and respectful.
• The apartment itself is fairly nice.
• The location is excellent, with affordable rent and well-kept grounds.
• The apartments are pet-friendly.
• The area is safe to walk at night.
• Neighbors are helpful when needed.
• Stacy Marino is kind and professional and helped resolve issues.

Cons

• The new management and leasing consultants are incapable of handling or understanding the simplest things.
• They charged $60 per item to move trash, which was described as an unfair and miscommunicated fee.
• The move-out process was insanely stressful due to contradictory information from the leasing staff.
• The management staff are not nice or understanding; one manager was described as passive aggressive and uncaring.
• The rents are extremely high for outdated, poorly maintained units.
• The front door and bedroom door locks don't work, making security feel inadequate.
• The office staff are frequently unresponsive, hard to reach, and inattentive.
• The property has a severe German cockroach infestation, making the apartment uninhabitable and leading to lease-breaking concerns.

Review

Brighton Park Apartments in Claremont is best suited for renters who want a convenient, walkable location with a pet-friendly policy and a generally quiet, well-kept grounds atmosphere, and who can tolerate uneven management and occasional service delays. The community rewards residents who can advocate for themselves and push for clear information, especially when dealing with lease changes or move-out steps. Those whose priorities include pest control reliability, consistent communications, and predictable access to maintenance should consider other options. In short, this property can meet practical needs for some, but it demands a comfort level with administrative gaps that not all households can withstand.

On the plus side, maintenance and service can be responsive when issues are raised, and the grounds stay neat and orderly. Several residents note quick, respectful work from maintenance crews, and the complex's pet-friendly stance makes it appealing for dog owners who struggle to find accepting communities elsewhere. The location itself is repeatedly praised for accessibility to nearby amenities, and a number of residents describe staff who are courteous and capable - at times, showing real competence and empathy, particularly in interactions with management when problems are acknowledged and addressed. These practical strengths translate into a generally livable environment for tenants who are prepared to engage with the process.

Yet the downsides are persistent and consequential. A recurring theme across reviews is chronic pest problems, including German cockroaches, that persist despite repeated reporting and pest-control attempts. Units are frequently described as outdated, with worn fixtures and surfaces that have not been upgraded in a meaningful, long-term way. Maintenance can be decent, but reports of intermittent outages - hot water or electricity - and occasional water shutoffs without timely notice undermine daily living. Communication gaps are another constant friction: staff turnover, conflicting information from leasing consultants, and front-office responsiveness that is uneven at best. These issues consistently undermine resident confidence and trust.

The observable benefits of Brighton Park can, in some cases, offset the negatives when management steps in with decisive, empathetic leadership. Instances where a manager or frontline staff member acts decisively to resolve an issue or clarify a mistaken policy show what this community is capable of when it has coherent, resident-focused guidance. The presence of capable maintenance personnel and a generally friendly, if imperfect, office culture means tenants who engage constructively can still find value here. For households that prize proximity to services, easy access to transitable neighborhoods, and a pet-friendly layout, those redeeming moments matter and can keep living experiences from tipping entirely into dissatisfaction.

Alternatives should be strongly considered for families or individuals with high expectations for pest control, safety, and administrative reliability. If the priority is a consistently pristine, pest-free unit with transparent lease processes and prompt, predictable service, other Claremont options or nearby communities with more stable management histories may be a wiser fit. Senior residents or households with caregivers who rely on dependable communication and rapid response should evaluate whether a building with a proven track record on responsiveness, security, and straightforward policies exists elsewhere. Brighton Park can work, but the burden of balancing frequent management gaps and pests against its location and pet policy is substantial.

Bottom line: Brighton Park offers an appealing location, a dog-friendly environment, and maintenance that can shine in the right circumstances, yet a pattern of management inefficiency, pest infestations, and inconsistent service regularly erodes overall value. Prospective renters should enter with a clear plan: verify current pest control status, understand who will manage lease questions, confirm parking and security features, and set expectations about maintenance response times. If those confirmations align with a tolerant, pro-active stance, Brighton Park remains a viable option; if not, exploring alternatives with stronger operational stability will pay off in fewer frustrations and more predictable living.

This part of Claremont, California offers a variety of amenities and services that cater to the needs of seniors. From an array of dining options including The Hat, Bardot, and Vince's Spaghetti, to convenient pharmacies such as CVS and Walgreens, there is no shortage of options for daily needs. For medical care, there are reputable physicians and hospitals nearby such as Heavenly 3D 4D Ultrasounds and Pomona Valley Hospital Medical Center. In terms of recreation and entertainment, seniors can enjoy parks like Citrus Park and theaters like AMC DINE-IN Montclair Place 12. Additionally, there are places of worship such as Charisma Life Church and Hillside Community Church for spiritual fulfillment. Overall, this area provides a mix of convenience, healthcare options, leisure activities, and community resources that make it a desirable location for senior living in Claremont.

Restaurants

• The Hat (0.9 miles)
• Bardot (1.1 miles)
• McDonald's (1.4 miles)
• McDonald's (1.7 miles)
• Lazy Dog Restaurant & Bar (1.8 miles)
• Old Stump Brewing Co. (3 miles)
• Vince's Spaghetti (4.5 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3 miles)
• Ken Pharmacy (3.5 miles)

Transportation

• Montclair Metrolink Station (1.2 miles)
• Pomona Station (3 miles)
• Ontario International Airport - Terminal 2 (7 miles)
• Baggage Claim T2 (7 miles)
• Ontario International Airport (ONT) (7.5 miles)
• Ontario Int'L-Terminal 4 (7.5 miles)
• Baggage Claim T4 (7.5 miles)

Physicians

• Heavenly 3D 4D Ultrasounds (1.7 miles)
• Tarick Smaili, MD (2.3 miles)
• Inland Neurosurgery Institute (2.5 miles)
• Womens View Medical Group (2.8 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (3.2 miles)
• Chapparal Medical Group (3.3 miles)
• City Of Hope Upland (4 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (1.7 miles)
• Harkins Theatres Chino Hills 18 (7 miles)

Parks

• Citrus Park (2.6 miles)
• Ruben S Ayala Park (6.7 miles)
• Frank G. Bonelli Regional Park (6.8 miles)
• Central Park (8.3 miles)
• Pantera Park (8.3 miles)
• Chino Hills Community Park (8.4 miles)

Places of Worship

• Charisma Life Church (2.7 miles)
• First Presbyterian Church Upland (3 miles)
• St Anthony's Catholic Church (3.3 miles)
• Real Life (7.6 miles)
• Hillside Community Church (8 miles)
• Crosspoint Church (8.2 miles)

Hospitals

• Pomona Valley Hospital Medical Center (3.5 miles)
• San Antonio Community Hospital Maternity Information Services (3.9 miles)
• San Antonio Medical Center (4.1 miles)
• Casa Bonita (5.3 miles)

Cafes

• Starbucks (4 miles)
• Starbucks (6.2 miles)
• Starbucks (6.4 miles)
• Starbucks (7.1 miles)
• Omomo Tea Shoppe (7.2 miles)
• Panera Bread (7.4 miles)
• Panera Bread (7.6 miles)