St. Grace Manor

Pros

• The administration department provided helpful assistance and resolved problems.
• The physical therapy staff showed care, kindness, patience, and love.
• The nurses and aides offered support that helped through difficult times.
• The staff treats residents with love and maintains good hygiene.
• The facility is very clean and well cared for, with attentive staff who communicate with authorized persons.
• The hospice care was clean and excellent, with gracious and respectful staff.
• The facility is described as the best place for elderly persons, with good food, clean rooms, and professional services with a smile.

Cons

• The facility is careless of its patients.
• The staff are rude and new graduates lack information about patients and medications.
• A patient was exposed to Covid-19 by other patients and ended up in the ICU.
• Patients were left unsupervised and one patient even eloped from the facility.
• Important medications were not delivered, including blood thinners.
• The facility lacked essential medical supplies, forcing reuse of dirty items.
• Hygiene standards were neglected; the place smelled like urine and residents slept in the hallways.
• The website misrepresented room privacy, as residents were in shared rooms despite claims of private/semi-private options.
• A family member's father died, with accusations that the staff were incompetent and careless.

Review

Gratitude fills this overview of care, from the administration to the hands-on therapists. One person thanks the administration department for all their help when a problem arose, noting that they "took care of it and made it better." The praise extends to the physical therapy team, described as unforgettable for getting the patient to where they needed to be through care, kindness, much patience, and a lot of love. The sentiment rings clear and sincere, signed off with a heartfelt "Always Barbara S."

Another voice speaks warmly about how they are treated in this place, especially when it comes to loved ones. They appreciate how grandma is cared for, highlighting the loving people who look after her. It's a testimony to daily kindness and respectful attention, with the speaker's gratitude grounded in the personal, attentive care that keeps her dignity intact and her hygiene well cared for. In short, the bedside staff are described as compassionate and consistently considerate.

Cleanliness and communication emerge as another through-line. This reviewer emphasizes a facility that is "very clean and well cared for," with staff who pay close attention to residents and communicate with the authorized person. The overall impression is favorable, underscored by the claim that this small facility is better than a larger, more modern one that the reviewer's family had experienced before. The tone is measured and confident, suggesting a stable, attentive environment that values both cleanliness and clear channels of communication.

The collection of experiences also carries a stern warning about one particular facility. A "Must READ" caution paints a starkly different picture: careless of patients, exposure to Covid-19 among residents, and a relative left unsupervised. The author recounts a medical emergency, an ICU fight for life, and a patient who reportedly eloped from the facility. The frustration is deep, pointing to a doctor who had been on "so call vacation" for over a month, staff who were "very rude," and new graduates who allegedly lacked information about patients and medications. Meals, hygiene, and overall care are described as consistently poor, with the reviewer vowing never to recommend the place. The heartache is raw, including the loss of a father who passed away, framed by accusations of incompetence and neglect.

A separate visitor's experience emphasizes disillusion with the environment upon transfer. The person states they were transferred "last night" and urges others not to believe the website's claim of private or semi-private rooms. They describe sharing a room with three other women, a facility that smells of urine, and elderly residents sleeping in hallways. A malfunctioning special air-flow mattress used for post-operative recovery compounded the discomfort, along with a lack of meds and a shortage of essential medical supplies. The reviewer contends that meds were not delivered, and the situation might force patients to reuse dirty items. The conclusion is blunt and unequivocal: "Avoid this facility!" A contemporaneous note of "Good service" appears as a counterpoint, hinting at a mixed landscape of experiences within the same place.

Yet not all reports lean toward criticism. Another powerful testimony centers on the hospice care room, where the family found the facility to be very clean and the care excellent. The attentiveness and loving concern were especially meaningful during a difficult time, and the administrator, along with every staff member encountered, was described as gracious and respectful. This review credits the Montclair Manor staff with making an incredibly heartbreaking moment a little more manageable for the family, terminating in sincere thanks that feel lasting and personal.

The closing lines bring together a final layer of praise and hope. One reviewer sums up the sentiment with praise for the overall environment: a facility that is clean, well-maintained, and staffed by people who genuinely care for elderly residents. The description highlights good food, clean rooms, and, most importantly, "nice professional services with smile." Taken together, the reviews paint a picture of a place where care can shine - bright in moments of praise and, at times, poignantly tested by complaints. The spectrum of experiences underscores the importance of attentive administration, consistent communication, and compassionate, patient-centered care.

This area of Montclair, California offers a wide range of amenities and services that would be beneficial for seniors looking to live in a vibrant community. The neighborhood is home to several theaters, restaurants serving diverse cuisine options, pharmacies, physicians' offices, hospitals, cafes, places of worship, and parks offering opportunities for leisurely strolls and outdoor activities. Additionally, transportation options such as the Montclair Metrolink Station and nearby airports make it convenient for residents to travel locally or internationally. With its close proximity to healthcare facilities and recreational areas, this part of Montclair provides a comfortable and convenient living environment for seniors seeking a dynamic lifestyle.

Theaters

• AMC DINE-IN Montclair Place 12 (1.4 miles)
• Harkins Theatres Chino Hills 18 (4.3 miles)

Restaurants

• Lazy Dog Restaurant & Bar (1.6 miles)
• McDonald's (1.7 miles)
• Bardot (1.9 miles)
• The Hat (2.6 miles)
• Titan Burgers Chino (2.9 miles)
• McDonald's (3 miles)
• Old Stump Brewing Co. (3.2 miles)

Transportation

• Montclair Metrolink Station (1.9 miles)
• Pomona Station (3.1 miles)
• Ontario International Airport - Terminal 2 (6.4 miles)
• Baggage Claim T2 (6.4 miles)
• Ontario International Airport (ONT) (6.9 miles)
• Ontario Int'L-Terminal 4 (7 miles)
• Baggage Claim T4 (7 miles)

Pharmacies

• Walgreens (2 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)

Physicians

• The Robert & Beverly Lewis Family Cancer Care Center (2.2 miles)
• Chapparal Medical Group (2.3 miles)
• Inland Neurosurgery Institute (2.8 miles)
• Heavenly 3D 4D Ultrasounds (3.2 miles)
• Baby Bump Studios (3.3 miles)
• Tarick Smaili, MD (3.6 miles)
• Womens View Medical Group (4.1 miles)

Hospitals

• Pomona Valley Hospital Medical Center (2.5 miles)
• San Antonio Community Hospital Maternity Information Services (4.6 miles)
• San Antonio Medical Center (4.8 miles)
• Casa Bonita (5.7 miles)

Cafes

• Starbucks (2.5 miles)
• Omomo Tea Shoppe (4.5 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.5 miles)
• Starbucks (5.6 miles)
• The Coffee Bean and Tea Leaf (6.7 miles)
• Starbucks (7.1 miles)

Places of Worship

• Charisma Life Church (2.6 miles)
• First Presbyterian Church Upland (4 miles)
• St Anthony's Catholic Church (5.6 miles)
• Crosspoint Church (5.9 miles)
• BAPS Shri Swaminarayan Mandir (6.5 miles)
• Real Life (7.8 miles)

Parks

• Citrus Park (2.9 miles)
• Ruben S Ayala Park (4 miles)
• Chino Hills Community Park (5.7 miles)
• Pantera Park (6.1 miles)
• Frank G. Bonelli Regional Park (6.1 miles)
• Alterra Park (7.8 miles)