St. Grace Manor in Montclair, CA

Pros

• The administration department provided helpful support and resolved problems.
• The physical therapy staff offered care, kindness, patience, and a lot of love.
• The nurses and aides offered compassionate support through difficult times.
• Staff treat residents with love and ensure proper hygiene.
• The facility is clean and well cared for, with staff who pay attention to residents and communicate with their authorized contacts.
• The facility provides good food, clean rooms, and friendly, professional service.
• The hospice care team was attentive, loving, and respectful, making a difficult time easier for the family.

Cons

• The staff are rude and uninformed about patients and medications.
• The facility exposed the reviewer’s father to Covid-19 and left him unsupervised, with him in the ICU.
• The doctor had been on vacation for over a month, leaving care inadequate.
• The meals are poor and hygiene is not adequately maintained.
• The staff are described as incompetent, useless, and careless with loved ones.
• The facility smells like urine, with residents left sleeping in the hallways.
• The air-flow mattress does not work and no one can fix it; medications and essential supplies have not been delivered.

Review

St. Grace Manor in Montclair is best suited for families seeking a small, relationally oriented community where staff form real connections with residents and care is delivered with warmth. The setting tends to attract seniors who need daily assistance and appreciate hands-on support from caregivers who communicate with family members. The facility’s cleanliness and the dedication of rehabilitation staff provide a dependable daily rhythm, making it a practical option for post-acute rehab or hospice-like end-of-life care in a homey, less institutional environment.

Those weighing alternatives should be aware that this community may not be ideal for residents with highly complex medical needs or for families prioritizing guaranteed private accommodations and rock-solid, 24/7 medical oversight. Some reviews point to variability in staffing responsiveness, with reports of rooms not matching advertised configurations and delays in medications or supplies. A particularly troubling account describes neglect and unsafe conditions. While such narratives may not capture every shift or unit, they signal real risks that require careful verification before committing to placement.

The strongest positives center on compassionate care and a clean, well-maintained setting. Families repeatedly praise frontline staff, nurses, aides, and therapists, for kindness, patience, and genuine concern for residents’ comfort and progress. Therapy teams are singled out for helping individuals reach meaningful recovery milestones, and administrators are described as approachable and considerate. When these strengths align with a resident’s needs, gentle daily support, rehabilitative momentum, and a preference for a smaller, intimate environment, the favorable aspects can substantially outweigh concerns about occasional gaps in service.

That said, the negatives cannot be dismissed. Accounts of misaligned expectations regarding room arrangements, odors, and medication management raise questions about consistency and reliability. A single, severe guest narrative emphasizes potential lapses in safety, supervision, and professional competence. Such reports underscore the importance of independent due diligence: touring the facility with a critical eye, interviewing direct care staff about med administration and response times, and reviewing current QA processes. Families should insist on current, specifics-driven information about how oversights are prevented and how quickly issues are resolved.

For decision-making, prospective families should pursue a focused, evidence-based assessment. Request an on-site observation of interactions between staff and residents, and probe med-management workflows, call-bell responsiveness, and the process for equipment maintenance or replacement. Clarify room configurations, availability of private rooms, and the exact pricing structure with no hidden surprises. Ask to see recent quality-improvement notes or incident summaries and speak with multiple resident advocates to gauge consistency across shifts. This diligence helps separate sustained warmth and cleanliness from episodic lapses in oversight.

In sum, St. Grace Manor offers a compassionate, clean, and personally attentive environment that can be an excellent fit for seniors who prize relationships with caregivers and a smaller-community atmosphere, especially for rehab and end-of-life support. For residents with high medical complexity, a strict need for private, consistently managed routines, or a history of dissatisfaction with staffing reliability, it is prudent to compare other options where clinical oversight and room privacy are more consistently prioritized. A well-informed choice will hinge on confirming current staffing stability, room configurations, and the facility’s concrete safeguards against the risks highlighted by some reviews. When due diligence is completed, St. Grace Manor can be a solid match for the right resident.

Theaters

• AMC DINE-IN Montclair Place 12 (1.4 miles)
• Harkins Theatres Chino Hills 18 (4.3 miles)

Restaurants

• Lazy Dog Restaurant & Bar (1.6 miles)
• McDonald's (1.7 miles)
• Bardot (1.9 miles)
• The Hat (2.6 miles)
• Titan Burgers Chino (2.9 miles)
• McDonald's (3 miles)
• Old Stump Brewing Co. (3.2 miles)

Transportation

• Montclair Metrolink Station (1.9 miles)
• Pomona Station (3.1 miles)
• Ontario International Airport - Terminal 2 (6.4 miles)
• Baggage Claim T2 (6.4 miles)
• Ontario International Airport (ONT) (6.9 miles)
• Ontario Int'L-Terminal 4 (7 miles)
• Baggage Claim T4 (7 miles)

Pharmacies

• Walgreens (2 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)

Physicians

• The Robert & Beverly Lewis Family Cancer Care Center (2.2 miles)
• Chapparal Medical Group (2.3 miles)
• Inland Neurosurgery Institute (2.8 miles)
• Heavenly 3D 4D Ultrasounds (3.2 miles)
• Baby Bump Studios (3.3 miles)
• Tarick Smaili, MD (3.6 miles)
• Womens View Medical Group (4.1 miles)

Hospitals

• Pomona Valley Hospital Medical Center (2.5 miles)
• San Antonio Community Hospital Maternity Information Services (4.6 miles)
• San Antonio Medical Center (4.8 miles)
• Casa Bonita (5.7 miles)

Cafes

• Starbucks (2.5 miles)
• Omomo Tea Shoppe (4.5 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.5 miles)
• Starbucks (5.6 miles)
• The Coffee Bean and Tea Leaf (6.7 miles)
• Starbucks (7.1 miles)

Places of Worship

• Charisma Life Church (2.6 miles)
• First Presbyterian Church Upland (4 miles)
• St Anthony's Catholic Church (5.6 miles)
• Crosspoint Church (5.9 miles)
• BAPS Shri Swaminarayan Mandir (6.5 miles)
• Real Life (7.8 miles)

Parks

• Citrus Park (2.9 miles)
• Ruben S Ayala Park (4 miles)
• Chino Hills Community Park (5.7 miles)
• Pantera Park (6.1 miles)
• Frank G. Bonelli Regional Park (6.1 miles)
• Alterra Park (7.8 miles)