Right at Home

Pros

• The disabled US Navy veteran is totally impressed with the quality of service and professionalism this company provides.
• The caregivers are well screened and compassionate.
• Through the support of the social worker, the reviewer was able to obtain additional respite for an additional year.
• The reviewer has been with RAH for over two years, indicating long-term satisfaction with the company's services.

Cons

• Only two of the sent caregivers were outstanding, implying the majority were not.
• After respite benefits ended, the care coordinator stopped all communication, with text messages ignored and the reviewer felt written off.
• The reviewer believes the agency cares more about money than helping the elderly, indicating staff indifference.
• The reviewer questions why such indifference exists in the industry given the actions/inactions described.
• The coordinator claimed there were no caregivers with the necessary skills to help the elderly mom with severe dementia and other health conditions.
• The reviewer had to rely on a social worker to obtain additional respite, highlighting a lack of adequate support from the agency.

Review

A caregiver's account of their experience with this agency begins with a stark contrast between what they hoped for and what actually happened. They note that, among all the caregivers sent to assist their elderly mom, only two stood out as truly outstanding. That impression sets the tone for what follows: a sense that many of the caregivers were not up to the needs of their situation, and that the overall support they received was inconsistent. The family describes a strain that goes beyond routine scheduling issues - there is a perception that quality care was the exception rather than the rule.

The narrator goes on to share a painful turning point: once the respite benefits ended, communication from the care coordinator essentially stopped. Text messages went unanswered, and the sense of being "written off" grew. This experience led them to feel that the firm's priorities might lie elsewhere - perhaps more with revenue or with managing burnout, rather than with the elderly person's well-being. The underlying sentiment is that, when a family member needs help most, the response from the office can feel indifferent, which compounds the stress of caregiving and decision-making.

Amid the frustration, there is also a glimpse of relief that came from a different source. The writer credits their social worker with enabling access to additional respite for another year, a development that provided much-needed continuity and stability for their mom. This element of the story underscores the important role that social workers and reliable advocacy can play in navigating the system and securing extended support when standard provisions fall short. It also highlights how collaborative networks can make a meaningful difference even when frontline service encounters trouble.

A particularly troubling moment described is a direct phone call to the office where the coordinator - named Karen - told them that the agency did not have caregivers with the necessary skills for their elderly mom, who has severe dementia and other health conditions. This statement suggests a limitation in the agency's ability to meet complex care needs and leaves the family feeling sidelined at a moment when skilled support is critical. From this experience, the narrator offers practical guidance for others: seek out and interview multiple care agencies, ask extensive questions, and recognize that if dementia or other significant health issues are involved, it may be necessary to look elsewhere. The takeaway is clear - don't settle for responses that don't directly address the level of care required.

The message also contains practical, compassionate advice aimed at fellow caregivers who might be burned out. The writer urges them not to feel trapped by a single agency: consult their social worker for a list of alternative care providers to interview, and remember that the choice is yours. The idea is to empower families to compare options, to ask the right questions, and to make a decision that prioritizes the safety and dignity of their loved ones. The sentiment is a redirection from frustration toward proactive, informed decision-making - an invitation to avoid repeating a painful, hard-earned lesson.

Throughout this mixed experience, the writer's tone shifts from critique to cautious optimism, ending with a personal blessing and a note of resilience. They acknowledge the difficulty of the journey, the gaps they encountered, and the frustrations that can arise when systems don't align with a family's urgent needs. Yet they also express hope that sharing these experiences will help someone else avoid similar pitfalls, and they close with a sense of faith and well-being that reflects their broader life philosophy.

In the final word, a contrasting perspective is offered by the same account: despite the negative experiences described, there is a strong testimonial of quality and professionalism from the same organization in another branch of their story. They identify themselves as a disabled US Navy veteran who has been with RAH for more than two years and report being totally impressed with the level of service and professionalism they receive. According to this part of the account, the company's caregivers are well screened and compassionate, painting a picture of a provider that can deliver highly reliable care in at least some circumstances. This dual narrative - criticism interwoven with praise - reflects the complexity of real-world caregiving, where experiences can vary markedly depending on the specific staff, the particular case, and the support networks available to the family.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)

Cafes

• Kean Coffee (0.4 miles)
• Starbucks (2.2 miles)
• Starbucks (2.4 miles)
• Starbucks (2.5 miles)
• Starbucks (2.9 miles)
• Orobae (3.6 miles)
• Diamond Jamboree Shopping Center (4.2 miles)

Physicians

• Cardiology Specialists of Orange County (0.8 miles)
• Kaiser Permenente Tustin Medical Offices (2 miles)
• Hoag Tustin Legacy (2.3 miles)
• Hoag Medical Group (2.3 miles)
• Coastal Kids (4.8 miles)
• The 200 Building (5 miles)
• Kaiser Permanente Orthopedics (6.8 miles)

Restaurants

• McDonald's (1.8 miles)
• BJ's Restaurant & Brewhouse (2.3 miles)
• Lazy Dog Restaurant & Bar (2.3 miles)
• In-N-Out Burger (2.3 miles)
• Chick-Fil-A (2.4 miles)
• Orange Hill Restaurant & Events (3.5 miles)
• McDonald's (3.5 miles)

Parks

• Tustin Sports Park (2.3 miles)
• Peters Canyon (2.9 miles)
• Resort at the Groves (3.5 miles)
• Plaza Park (4 miles)
• Eastwood Village Park (4.6 miles)
• Ashwood Park (5.1 miles)
• Irvine Regional Park (5.2 miles)

Hospitals

• Choc (3.4 miles)
• Kaiser Permanente Hospital (6.8 miles)

Theaters

• Amc Tustin 14 At The District (3.6 miles)
• AMC Movie Theater (4.8 miles)
• Century Theatres (5.1 miles)

Places of Worship

• Islamic Center of Irvine (4.8 miles)

Transportation

• Artic (5 miles)
• Terminal A (5.2 miles)
• John Wayne Airport (SNA) (5.4 miles)
• Hertz Rent A Car (6.4 miles)