New Horizons South Bay

Pros

• The facility was understaffed.
• The quality of the people working there are anything but "caring".
• My Mom loves the workers & all the care she gets.
• The care is wonderful.
• Many days, my Mom's call button went unanswered for more than an hour.

Cons

• The facility was understaffed and provided poor quality care.
• The workers at the facility were uncaring and unhelpful.
• The food served to the patient was awful, spicy, and non-nutritional.
• The call button went unanswered for extended periods of time.
• The caseworker did not communicate or make a plan for the patient's discharge.
• The caseworker failed to advocate for the patient's rights and needs.

Review

Disappointing Experience at Haven Health of Saguaro Valley Raises Concerns

Haven Health of Saguaro Valley, a healthcare facility that should have provided top-quality care, came under fire in recent reviews from dissatisfied family members. The facility's understaffing and lack of attentive personnel left patients feeling neglected and frustrated. Additionally, concerns were raised regarding diet plans not being followed accurately, unresolved call button requests, and an uncommunicative case worker. These issues warrant further investigation into the quality of care provided at this facility.

Understaffed and questionable care: One reviewer expressed deep dissatisfaction with the overall quality of care their mother received during her 10-day stay. They highlight severe understaffing as a major contributing factor to subpar service. The author emphasizes that the people employed at Haven Health of Saguaro Valley lacked genuine compassion for their patients, leaving loved ones feeling concerned for the welfare of their family member.

Dietary neglect: Another alarming issue highlighted by the same reviewer was the failure to adhere to a heart-healthy diet plan for their mother. Despite specific dietary requirements outlined in her care plan, she was served spicy and nutritionally deficient meals. This blatant disregard for her well-being raises questions about the competency and attention to detail within the food services department at Haven Health.

Unanswered call button requests: Throughout her stay, the reviewer noticed a concerning trend - their mother's calls for assistance via her call button often went unanswered for extended periods, sometimes exceeding an hour. Such delays in response time may have serious consequences when medical attention is urgently required or when patients are unable to meet basic needs independently. This issue further highlights inadequate staffing levels and raises concerns about patient safety.

Lack of communication from the case worker: While there were positive aspects noted in one review regarding exceptional care provided by the staff members at Haven Health, there were concerns surrounding a particular case worker's performance. The reviewer felt that the case worker failed to communicate effectively with clients regarding individualized care plans and discharge arrangements. This lack of transparency left the family member feeling confused, unsupported, and financially burdened as they paid out-of-pocket to keep their loved one at the facility.

Haven Health of Saguaro Valley has come under scrutiny due to a series of concerning issues raised by dissatisfied family members. Understaffing, neglectful dietary practices, unanswered call button requests, and ineffective communication from a case worker have all contributed to an overall sense of disappointment within this healthcare facility. While some positive experiences were noted regarding exceptional care from certain staff members, these isolated instances do not fully compensate for the broader concerns. It is crucial for Haven Health to address these issues promptly and take appropriate measures to ensure that all patients receive the quality care they deserve. A strong advocate should be appointed to protect the rights and needs of patients, thereby rebuilding trust among families who rely on Haven Health for their loved ones' well-being.

This part of Torrance, California offers convenient access to various amenities for seniors considering the area for living. There are several pharmacies in close proximity, including CVS Pharmacy, Walgreens, and Rite Aid, making it easy to access necessary medications. In terms of dining options, there are a variety of restaurants nearby such as King's Hawaiian Bakery and Lazy Dog Restaurant & Bar. For entertainment and leisure activities, residents can enjoy nearby theaters like AMC Del Amo 18 and outdoor spaces like Charles H. Wilson Park and Sur La Brea Park. Additionally, there are healthcare facilities such as Lighthouse Pediatrics and Harbor UCLA Medical Center within a reasonable distance for medical needs. Overall, this part of Torrance offers a mix of convenience and amenities that can cater to the needs of seniors looking for a comfortable living environment.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.2 miles)
• Rite Aid (0.8 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.8 miles)

Restaurants

• King's Hawaiian Bakery (0.4 miles)
• Lazy Dog Restaurant & Bar (1 miles)
• In-N-Out Burger (1.4 miles)
• Tendon Tempura Carlos Junior Restaurant (1.8 miles)
• McDonald's (1.9 miles)
• In-N-Out Burger (2.1 miles)
• Monkish Brewing (2.5 miles)

Theaters

• AMC Del Amo 18 (1 miles)
• AMC Rolling Hills 2 (2.1 miles)
• AMC DINE-IN South Bay Galleria 16 (3.6 miles)

Parks

• Charles H. Wilson Park (1.1 miles)
• Sur La Brea Park (1.7 miles)
• De Portola Park (1.8 miles)
• Sunnyglen Park (2.8 miles)
• Noble Park (4.6 miles)
• Polliwog Park (5.3 miles)

Physicians

• Lighthouse Pediatrics (1.3 miles)
• Harbor Ucla Medical Center - David Durkovich Do (2.7 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (3.4 miles)
• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (3.9 miles)
• UCLA Health Manhattan Beach Pediatrics (5.5 miles)

Cafes

• Sidecar Doughnuts & Coffee (2.1 miles)
• Starbucks (4.2 miles)
• Lees Sandwiches - Gard (4.3 miles)
• Donut King 2 (5.5 miles)
• Corner Bakery Cafe (6.2 miles)

Places of Worship

• St Catherine Laboure Church (4 miles)
• Peninsula Community Church (4.1 miles)

Transportation

• Aviation/LAX Metro Station (7.8 miles)
• Metro Rail - Hawthorne/Lennox (7.8 miles)
• Metro - Willow Street Station (8.7 miles)
• Fox Rent A Car (8.9 miles)
• LAX-it (9 miles)
• Terminal 8 (9 miles)
• Terminal 7 (9.1 miles)

Hospitals

• Martin Luther King Jr / Drew Medical Center (9.2 miles)