22727 Maple Avenue, Torrance, CA 90505
For more information about senior living options: (844) 490-3973
The care is wonderful. Her mom loves the workers and all the care she gets.
Haven Health of Saguaro Valley was awful. The care provided was not of quality. The facility was understaffed, and the staff were not caring. The meals were spicy, non-nutritious, and not heart-healthy. The call button often went unanswered for more than an hour. The caseworker did not communicate with clients to establish a care plan. It was unclear how discharge planning worked or what was expected of families. Out-of-pocket costs were required to keep the loved one there. The caseworker did not advocate for patients' rights.New Horizons South Bay appears best suited for seniors whose needs are moderate and who benefit most from warm, day-to-day interactions with front-line caregivers, coupled with families that will stay deeply involved in oversight and planning. The strongest asset by all accounts is the direct care team when present: residents and families who bond with the caregivers report genuine warmth and attentive, personal attention. This is not a facility that shines through in glossy summaries alone; it comes alive in moments of routine care where a caregiver's steadiness and familiarity can make daily living feel orderly and reassuring. For residents who can thrive on dependable caregiving relationships and who don't require constant high-level medical intervention, the live-in care experience can feel notably positive, even if operations elsewhere are less flawless.
Where this community becomes a clearer fit for caution is in the areas that affect everyday safety and continuity of care. One review paints a stark contrast to the ideal: understaffing and care that feels impersonal or rushed, with the consequence that basic needs - such as timely assistance after a call button is pressed - may not be met promptly. For families evaluating this option, such gaps translate into real risk, especially for residents with unpredictable acuity or those who rely on timely help for meals, mobility, or emergency response. While the direct caregiving staff may be capable and kind, the systemic pressures on staffing levels can erode reliability, making a substantial difference in residents' sense of security and comfort.
Important tensions emerge when evaluating the pros against the main drawbacks. The most tangible pro - the presence of caring, capable frontline staff - often offsets some disappointment if families are engaged and observant. In practice, however, this pro cannot fully counterbalance the cons when call buttons go unanswered for extended periods, when meals fail to meet nutritional expectations, or when staff coverage is inconsistent. The case management element is another decisive factor: a commendable care culture on the floor can be undermined by a caseworker who is perceived as disengaged or insufficiently proactive in coordinating discharge plans and communicating a clear, shared plan of care with families. When the administrative pieces falter, the day-to-day warmth of direct care risks being overshadowed by uncertainty about the plan for the resident's next steps.
Families should enter discussions with a clear playbook of questions and expectations. The core inquiry should be about staffing stability: what are the current caregiver-to-resident ratios across day, evening, and night shifts; how frequently are shifts short-staffed; and what is the expected response time when a call button is pressed? Scrutinize the case-management workflow: who oversees discharge planning, how often is the care plan revisited with family input, and what authority does the caseworker hold in advocating for the resident's rights and needs? Nutritional integrity is non-negotiable for heart-healthy or medically restricted diets - confirm that menus are followed and that there is a transparent process for dietary modifications. Lastly, ask for recent changes and concrete paths toward improvement - signs that the facility is addressing its most glaring gaps.
This setting is not a one-size-fits-all recommendation. It is a practical, cautionary option for families prepared to supervise care actively, advocate for timely responses, and verify that medical and discharge planning align with the resident's needs. For residents whose care requires more robust clinical oversight, stronger advocacy, or guarantees of consistent staffing, alternatives with higher nurse-to-resident ratios, more predictable call-response reliability, and a sharper focus on discharge coordination should be pursued. The decision hinges on whether family involvement can compensate for operational inconsistencies without compromising safety or emotional well-being.
In the end, New Horizons South Bay embodies a mixed proposition: genuine warmth and connection on the care floor, shadowed by real concerns about staffing reliability and proactive case management. The right match is a resident who values close, affectionate daily care and whose family is willing to stay engaged, ask hard questions, and monitor care plans closely. If the desire is for a largely hands-off environment with guaranteed responsiveness and a clear, aggressively managed discharge process, this community may not deliver. For families evaluating options, it pays to compare two or three peers side by side - prioritizing staffing consistency, promptness of response, and a transparent, resident-centered care-management model before committing.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Los Angeles International (9 miles away) Long Beach (Daugherty) (11 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.New Horizons South Bay in Torrance, CA is an exceptional assisted living community that offers a range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. The community prioritizes connectivity by providing Wi-Fi and high-speed internet throughout the premises, allowing residents to stay connected with their loved ones or indulge in online activities.
At New Horizons South Bay, residents can enjoy delicious and nutritious meals as the community offers meal preparation and service assistance. The staff takes special care to accommodate any dietary restrictions, ensuring that everyone's nutritional needs are met.
The community's prime location provides easy access to various amenities nearby. With three cafes close by, residents can enjoy leisurely outings for coffee or tea with friends or family. Five parks in the vicinity offer ample opportunities for outdoor relaxation and social gatherings amidst serene surroundings.
For any medical needs, 24 pharmacies are conveniently located nearby, making it convenient for residents to obtain medications and supplies promptly. Moreover, four physicians in proximity enable easy access to healthcare professionals whenever needed.
Residents of New Horizons South Bay also have numerous dining options at their fingertips with 11 restaurants nearby. This variety allows them to explore different culinary experiences both within and outside the community.
As spirituality is an important aspect of many residents' lives, two places of worship situated nearby provide spiritual solace and a sense of belonging within the community.
Additionally, cultural enthusiasts can delight in their love for arts and entertainment with three theaters close by. Whether it's catching a movie or enjoying live performances, residents have easy access to a vibrant cultural scene.
New Horizons South Bay in Torrance, CA combines top-notch care services with ample amenities and nearby facilities to create an engaging environment where residents can thrive physically, socially, mentally, and spiritually.
This part of Torrance, California offers convenient access to various amenities for seniors considering the area for living. There are several pharmacies in close proximity, including CVS Pharmacy, Walgreens, and Rite Aid, making it easy to access necessary medications. In terms of dining options, there are a variety of restaurants nearby such as King's Hawaiian Bakery and Lazy Dog Restaurant & Bar. For entertainment and leisure activities, residents can enjoy nearby theaters like AMC Del Amo 18 and outdoor spaces like Charles H. Wilson Park and Sur La Brea Park. Additionally, there are healthcare facilities such as Lighthouse Pediatrics and Harbor UCLA Medical Center within a reasonable distance for medical needs. Overall, this part of Torrance offers a mix of convenience and amenities that can cater to the needs of seniors looking for a comfortable living environment.
New Horizons South Bay is located at 22727 Maple Avenue, Torrance, CA 90505 in Los Angeles County, California
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