Family Choice Private Duty Agency

Pros

• Jade Yeo has the best personality.
• Jade Yeo always greets the reviewer and their mom with a smile.
• Jade Yeo is very friendly.
• Jade Yeo provides informative guidance on exercises to strengthen the mom.
• Jade Yeo is very informative.

Cons

• They are very disappointed in the service provided by this home health.
• They will no longer send referrals and will inform coworkers about it.
• They have been waiting seven days for an appointment, with no one calling back as promised.
• They describe the staff as awful and are concerned about the nurses' support staff.
• They cannot write a glowing review until certain things change and they have received the information they have requested multiple times.

Review

The overall picture painted by these experiences with the home health service is one of disappointment and friction that has left a lasting impression on a family seeking reliable care. The narrator makes an explicit decision to stop sending referrals and to share their interactions with coworkers, signaling a loss of confidence in the agency's ability to consistently follow through. A central grievance is the persistent delay in scheduling appointments: seven days without a concrete plan or a confirmed time. What compounds the frustration is the repeated pattern of being told that "someone will call you back to make an appointment," a follow-up promise that never materializes into a scheduled visit. This gap between assurance and action creates a sense of stagnation and uncertainty for both the patient and the family.

Communication appears to be at the heart of the problem. The reviewer describes a process that feels reactive rather than proactive, with key steps like setting up an appointment left in limbo for days. The cadence of contact seems unreliable, and the family is left waiting rather than being guided through a clear, timely path to care. The seven-day wait is not just an inconvenience; it translates into a real concern about timely support and the continuity of the patient's treatment. When care discussions hinge on callbacks rather than concrete schedules, trust begins to erode, and the family's ability to coordinate additional needs is hampered.

Amid the broad dissatisfaction, there is a bright point of personal experience that stands out: Jade Yeo, the mother's occupational therapist. Jade is described as having the best personality, consistently greeting both the patient and their family with a smile. This positive energy matters in a setting where schedules and communications are faltering. Jade's approach - being friendly while actively engaging with the exercises - gives the family confidence that the exercises are appropriate and that Jade has the patient's best interests at heart. She is commended for making the sessions informative and for explaining what is best for the patient to strengthen strength and mobility. In a landscape of mixed quality, Jade's demeanor and professionalism provide a meaningful, tangible contrast to the broader service gaps.

Beyond Jade's commendable care, the message includes a stark assessment of the rest of the facility's staff. The reviewer uses strong language to describe the nurses and support staff as part of an "awful faculty," indicating a perceived deficiency in responsiveness, engagement, or overall support. This sentiment suggests a systemic issue within the team that extends beyond a single clinician. The tension between positive individual performance and negative overall operations creates a complicated impression: competent clinical work from at least one practitioner does not compensate for a broader pattern of inefficiency or poor service delivery.

A sense of unmet expectations runs through the narrative. The reviewer would love to share a glowing, five-star endorsement, but the ability to do so is blocked by ongoing communication failures and unaddressed information requests. The family has repeatedly asked for details or documentation but has consistently found those requests unmet. This recurring lack of response not only prevents timely decision-making but also undermines the perceived reliability and trustworthiness of the service. The contrast between the potential for excellent care and the frustration of delays highlights the gap that must be bridged for families to feel confident in recommending the agency.

Taken together, the collection of reviews paints a nuanced portrait of a home health provider. On one hand, a skilled occupational therapist demonstrates care, empathy, and practical guidance that clearly benefits the patient's well-being. On the other hand, systemic issues - delays in scheduling, promises of callbacks that do not translate into action, and a perception of insufficient follow-through from nurses and support staff - undercut the overall experience. The family's decision to stop referrals and to caution coworkers signals a real impact on the agency's reputation within their circle and raises questions about how the organization handles communication and care coordination.

Ultimately, the reviewer conveys a longing for meaningful improvement. The possibility of a glowing review remains a real, if conditional, prospect: if the organization can address the persistent delays, ensure timely responses, and provide the requested information promptly, the positive aspects of bedside care - epitomized by Jade Yeo's warmth and clarity - could be matched by dependable, professional operations. Until such changes occur, the family's experiences will likely continue to shape cautious, mixed perceptions and cautious referrals, with hope that future interactions will reflect the level of reliability and responsiveness that truly supports patients and their families.

This part of Torrance, California offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants nearby, including Tendon Tempura Carlos Junior Restaurant and King's Hawaiian Bakery, there are plenty of options for dining out. The proximity to parks such as Charles H. Wilson Park and Polliwog Park provides opportunities for outdoor recreation and relaxation. Additionally, there are several pharmacies in the vicinity, ensuring easy access to medication and healthcare needs. For medical care, Harbor UCLA Medical Center and Lighthouse Pediatrics are located within a short distance. The presence of theaters like AMC Del Amo 18 and cafes such as Sidecar Doughnuts & Coffee offer entertainment options for residents. Places of worship like St Catherine Laboure Church cater to spiritual needs, while transportation options like Metro stations and rental car services provide convenience for getting around the area. Overall, this part of Torrance offers a well-rounded environment with essential amenities for senior living.

Restaurants

• Tendon Tempura Carlos Junior Restaurant (0.2 miles)
• Monkish Brewing (1.2 miles)
• King's Hawaiian Bakery (1.3 miles)
• Lazy Dog Restaurant & Bar (1.9 miles)
• In-N-Out Burger (2 miles)
• In-N-Out Burger (2.6 miles)
• McDonald's (3.1 miles)

Parks

• Charles H. Wilson Park (0.6 miles)
• Sur La Brea Park (1.3 miles)
• De Portola Park (3 miles)
• Sunnyglen Park (3.7 miles)
• Noble Park (5.5 miles)
• Polliwog Park (5.7 miles)
• Shoreline Aquatic Park (8.4 miles)

Pharmacies

• Rite Aid (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.3 miles)

Physicians

• Harbor Ucla Medical Center - David Durkovich Do (1.1 miles)
• Lighthouse Pediatrics (2.2 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (3 miles)
• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (5.2 miles)
• UCLA Health Manhattan Beach Pediatrics (6.1 miles)

Theaters

• AMC Del Amo 18 (1.9 miles)
• AMC Rolling Hills 2 (2.7 miles)
• AMC DINE-IN South Bay Galleria 16 (3.7 miles)

Cafes

• Sidecar Doughnuts & Coffee (2.9 miles)
• Lees Sandwiches - Gard (3.1 miles)
• Donut King 2 (4.5 miles)
• Starbucks (5 miles)
• Corner Bakery Cafe (6.6 miles)
• Starbucks (8.2 miles)
• Starbucks (8.6 miles)

Places of Worship

• St Catherine Laboure Church (3.6 miles)
• Peninsula Community Church (5.5 miles)

Transportation

• Metro - Willow Street Station (7.3 miles)
• Metro Rail - Hawthorne/Lennox (7.5 miles)
• Aviation/LAX Metro Station (7.8 miles)
• Fox Rent A Car (8.7 miles)
• Komar Aviation Group (9 miles)
• LAX-it (9.1 miles)

Hospitals

• Martin Luther King Jr / Drew Medical Center (7.8 miles)