Around the Clock Home Services LLC - Simi Valley

Pros

• The caregiver currently providing services is generally good when present.
• The husband has been doing okay since starting home care services.
• The reviewer would recommend the home care agency, acknowledging that there is room for improvement.

Cons

• The home care agency has significant issues with billing services, leading to frustration for clients.
• The caregiver frequently calls off, leaving clients without necessary support on those days.
• There were complaints about theft involving the caregiver, who took belongings from the client’s home.
• The agency owner provided poor customer service and was unhelpful when addressing compensation for theft and inadequate service.
• The promised refund from the owner was less than expected, leaving the client feeling dissatisfied and undervalued.

Review

The world of home care services can be a lifeline for many families, providing essential support and assistance to loved ones. However, the experiences with such agencies can vary significantly between clients. A recent review illustrates both the positive aspects and significant shortcomings experienced by two different users of a particular home care agency.

For one client, who is caring for her husband, the home care services have yielded mixed results. While she acknowledges that her husband is doing okay since beginning their service, she has encountered several issues particularly concerning billing. The inconsistency in how the agency manages its finances has caused frustration and stress, highlighting an area that clearly requires improvement. Although she appreciates the caregiver's capabilities when present, she notes that this individual often calls off from work, leaving them without necessary assistance on multiple occasions. This inconsistency raises concerns about reliability and continuity of care, which are critical components when it comes to supporting someone with health needs.

On a contrasting note, another client's experience with the same agency was far more troubling and alarming. In what can only be described as a nightmare scenario, this individual reported theft committed by their caregiver who not only took personal belongings but also displayed irresponsible behavior by smoking inside the client's residence and losing their house keys. Such actions not only breach trust but also pose serious safety risks to clients who rely on caregivers for their wellbeing in vulnerable situations—an egregious failure on part of the caregiver.

Adding insult to injury was the response from the owner of the agency when approached about these serious issues. Instead of addressing the theft with urgency and understanding, he offered an inadequate compensation that left much to be desired; promising a 50% refund but ultimately returning less than half of what was due. Furthermore, his dismissive attitude during customer service interactions suggested a blatant disregard for client satisfaction or accountability for his business practices. This led to further distress for an already vulnerable family dealing with loss and irresponsibility.

The disparities in experiences between these two clients underline critical operational flaws within this home care agency as well as highlight how pivotal quality control is within such sensitive services. For those seeking help at home—particularly families facing health crises—the need for caregivers who are reliable, trustworthy, and responsive cannot be overstated. Trust erosion stemming from theft or inconsistent availability can have devastating effects on clients’ physical and emotional wellbeing.

Despite its shortcomings – particularly in areas like billing practices and caregiver accountability – there remains some acknowledgment among certain clients about potential value in this home care agency’s offerings if improvements were made. One reviewer noted they would still recommend them despite negative experiences simply because they see room for growth within their operations—a testament to hope that all isn’t lost yet.

Ultimately, these differing reviews serve as warnings to others considering using this agency’s services while also shedding light on factors worthy of attention before choosing any kind of at-home care support: reliable staffing protocols, sound financial management practices along with cultivating genuine compassion towards client concerns should all be high priorities within agencies serving vulnerable populations needing extra support at home.

In conclusion, while one user found certain benefits from using this home care service despite its flaws; another’s experience serves as an urgent call-to-action regarding standards within caregiving professions overall—emphasizing ethical responsibility alongside practical efficacy as non-negotiable elements ensuring families receive adequate support without compromising sense of security or peace-of-mind during challenging times ahead.

This part of Simi Valley, California offers convenient access to a variety of essential services and amenities for senior living. With multiple pharmacies including CVS, Walgreens, and Rite Aid nearby, accessing medications and healthcare needs is convenient. There are also several hospitals and medical offices such as Kaiser Permanente Health Care and Alamo Hills Medical Group in close proximity for any healthcare needs. Additionally, there are plenty of dining options ranging from fast food to casual dining restaurants within a short drive. The area is also home to several parks like Arroyostow Park and Big Sky Park for outdoor activities and relaxation. Overall, this part of Simi Valley provides a mix of convenience and recreational opportunities for seniors looking to reside in the area.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.4 miles)
• Albertsons Pharmacy (5.5 miles)
• Walgreens (7.2 miles)
• CVS Pharmacy (8.2 miles)

Hospitals

• Simi Valley Compliance-Code (0.8 miles)

Physicians

• Kaiser Permanente Health Care (0.9 miles)
• Alamo Hills Medical Group (2.1 miles)
• Regal Medical Group (2.1 miles)
• California Kidney Medical Group (2.1 miles)
• Kidney Center of Simi Valley (2.1 miles)
• Trivedi, Mayur Dr - DR Mayur R Trivedi (3.6 miles)
• Kanter Lewis J (3.6 miles)

Theaters

• Regal Simi Valley Civic Center & Imax (1 miles)
• Studio Movie Grill Simi Valley (3.8 miles)
• AMC Porter Ranch 9 (7.9 miles)

Restaurants

• In-N-Out Burger (1.2 miles)
• McDonald's (1.7 miles)
• Chick-Fil-A (2.3 miles)
• McDonald's (3.9 miles)
• The Hat (4.1 miles)
• Del Taco (4.2 miles)
• Jack In The Box (5.1 miles)

Parks

• Arroyostow Park (2.2 miles)
• Big Sky Park (2.9 miles)
• Berylwood Park (3.1 miles)
• Chatsworth Park North (5.8 miles)
• Castle Peak Park (6.7 miles)
• Parthenia Park (7.7 miles)
• Holleigh Bernson Memorial Park (7.8 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (4.3 miles)
• Starbucks (5.4 miles)
• Starbucks (7.9 miles)
• Starbucks (8.8 miles)
• Starbucks (9.2 miles)
• Porto's Bakery & Cafe (9.4 miles)