Around the Clock Home Services LLC - Simi Valley

Pros

• Around The Clock is described as compassionate and professional, with well-qualified nurses, therapists, and caregivers.
• The staff are punctual, attentive, and take time to listen to patients and families.
• The care team is knowledgeable, dedicated, and provides thorough wound care and rehab with empathy.
• Clients frequently praise the kindness and respect shown by nurses and therapists.
• The service is highly recommended by families who report improved recovery and peace of mind.
• Management and supervisors are credited with responsiveness and supportive communication.
• The overall experience is consistently positive, with staff going above and beyond to help.

Cons

• Around The Clock is criticized for cutting hours for existing caregivers while continuing to hire new staff.
• The in-office staff is described as disrespectful and unprofessional.
• The company is accused of unsafe practices and of ignoring safety concerns raised by clients.
• A patient recounts a nurse removing a dressing with dirty gloves and handling items with contaminated gloves, raising infection concerns.
• The company is criticized for poor follow-up care and unresponsive management after surgery.
• Customers report hidden charges that damaged their credit and were not disclosed upfront.

Review

Around the Clock Home Health Services LLC in Simi Valley is best suited for families that prioritize high-quality nursing and therapy care delivered at home, especially for post-surgical wound care and rehabilitation. When the care plan is clear and a stable clinical team can be lined up, the clinicians - including nurses and therapists - are repeatedly praised for competence, compassion, and practical guidance. This is a strong fit for someone who can tolerate some variability in administrative execution while focusing on access to skilled, responsive medical personnel who show up ready to work.

Those who may want to consider alternatives are families who cannot endure frequent scheduling hiccups, inconsistent communication, or opaque billing. A pattern of late arrivals, no-shows, and last-minute cancellations has appeared in multiple reviews, sometimes leaving patients without essential care or forcing families to chase updates. Administrative disrespect, billing disputes, and ambiguous charges have also been reported, creating a financial and logistical friction that undermines peace of mind for an already stressed caregiver dynamic. For highly regulated needs or strict budget transparency, other providers may offer more reliable scheduling and clearer billing terms.

The strongest pro delivering real value is the clinical staff: highly qualified nurses and therapists who are repeatedly described as professional, capable, and empathetic. When visits occur as scheduled, families report thorough wound care, meaningful rehabilitation progress, and the personal attention that makes recovery feasible at home. The depth of clinical capability is frequently paired with dependable emergency response; several reviewers recount being helped at odd hours with dedication and competence. In short, the medical side can be excellent enough to offset some administrative frictions, especially for complex medical needs where skilled hands matter most.

That said, the major cons often magnify the overall risk. Administrative forces - disrespectful office staff, inconsistent scheduling, and inconsistent follow-through - undercut the benefits of strong clinical care. Billing concerns range from unexpected charges to disputes over funds, with some families reporting credit impacts and insufficient clarity about what services are covered. Safety and professionalism issues also surface in the reviews, including reports of unsafe driving and even theft allegations in extreme cases. While some patients and families report outstanding experiences, these outliers create a pattern that cannot be ignored when planning long-term care.

Given this mix, families pursuing ATC should approach the decision with a concrete playbook. Request a dedicated care manager and insist on a written, fixed schedule with guaranteed time windows, plus a plan for substitute caregivers if the primary team is unavailable. Require detailed daily notes that capture meals, medications, wound care, and therapy progress, and confirm the same clinicians over time to minimize turnover. Drill into billing terms upfront: exact rates, what triggers extra charges, and a clear, written payee or billing process. Verify the scope and safeguards of the payee program and address any prior concerns before committing. Finally, demand proactive escalation pathways: a clear line of communication with a supervisor and timely responses to problems or scheduling changes.

In the end, the decision hinges on risk tolerance and care priorities. For families whose loved one needs expert home health care and who can deploy strong internal coordination to manage the administrative bumps, ATC can be a highly effective partner. For those who require rock-solid reliability in scheduling, predictable billing, and unambiguous staff professionalism, it may be prudent to shop alternatives first or to set very strict service standards before beginning care. The right choice will align the exceptional clinical strengths with robust administrative systems, avoiding the balance-skew that has frustrated many families.

This part of Simi Valley, California offers convenient access to a variety of essential services and amenities for senior living. With multiple pharmacies including CVS, Walgreens, and Rite Aid nearby, accessing medications and healthcare needs is convenient. There are also several hospitals and medical offices such as Kaiser Permanente Health Care and Alamo Hills Medical Group in close proximity for any healthcare needs. Additionally, there are plenty of dining options ranging from fast food to casual dining restaurants within a short drive. The area is also home to several parks like Arroyostow Park and Big Sky Park for outdoor activities and relaxation. Overall, this part of Simi Valley provides a mix of convenience and recreational opportunities for seniors looking to reside in the area.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.4 miles)
• Albertsons Pharmacy (5.5 miles)
• Walgreens (7.2 miles)
• CVS Pharmacy (8.2 miles)

Hospitals

• Simi Valley Compliance-Code (0.8 miles)

Physicians

• Kaiser Permanente Health Care (0.9 miles)
• Alamo Hills Medical Group (2.1 miles)
• Regal Medical Group (2.1 miles)
• California Kidney Medical Group (2.1 miles)
• Kidney Center of Simi Valley (2.1 miles)
• Trivedi, Mayur Dr - DR Mayur R Trivedi (3.6 miles)
• Kanter Lewis J (3.6 miles)

Theaters

• Regal Simi Valley Civic Center & Imax (1 miles)
• Studio Movie Grill Simi Valley (3.8 miles)
• AMC Porter Ranch 9 (7.9 miles)

Restaurants

• In-N-Out Burger (1.2 miles)
• McDonald's (1.7 miles)
• Chick-Fil-A (2.3 miles)
• McDonald's (3.9 miles)
• The Hat (4.1 miles)
• Del Taco (4.2 miles)
• Jack In The Box (5.1 miles)

Parks

• Arroyostow Park (2.2 miles)
• Big Sky Park (2.9 miles)
• Berylwood Park (3.1 miles)
• Chatsworth Park North (5.8 miles)
• Castle Peak Park (6.7 miles)
• Parthenia Park (7.7 miles)
• Holleigh Bernson Memorial Park (7.8 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (4.3 miles)
• Starbucks (5.4 miles)
• Starbucks (7.9 miles)
• Starbucks (8.8 miles)
• Starbucks (9.2 miles)
• Porto's Bakery & Cafe (9.4 miles)