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3.5 from 50 reviews
5 stars
30
4 stars
1
3 stars
1
2 stars
2
1 stars
16
Overall Review of Around the Clock Home Services LLC - Simi Valley
common18 reviews mention this
Care teams are often praised
Residents and families frequently describe the care team as kind, professional, and respectful.
Many reviewers emphasize that nurses, therapists, and caregivers are caring and respectful in day-to-day visits. Several comments also note that staff listen, answer questions, and spend time during care rather than rushing through it. A few reviews contrast that with problems like disrespect or unprofessional behavior, but the larger share of feedback is positive about the people delivering care.
common6 reviews mention this
Home health supports recovery
Reviews describe home nursing and therapy as helpful for post-procedure wound and rehab needs.
Multiple reviewers discuss receiving wound care and therapy at home after surgery or other medical events. Some specifically mention nursing support alongside physical therapy or occupational therapy, including education on exercises or wound-related follow-up. Even where reviews are critical, they still reference that the service is delivered in the home for medical recovery tasks.
common3 reviews mention this
Responsiveness during urgent moments
Some reviewers say the team shows up when issues come up unexpectedly.
A few reviews describe situations where families called with emergencies and staff responded without major delays. Other positive comments mention being reachable for questions and support at the times when help is needed. There are also complaints about missed coordination, so the reliability of urgent response is not consistent across all experiences.
caveat5 reviews mention this
Scheduling and follow-through get criticized
Several reviewers report problems with timing, no-shows, and delayed care follow-through.
Some residents and families describe visits arriving late, missing entirely, or requiring follow-up after a gap in services. A few reviews mention scheduled therapy or nursing not happening when expected, including cases where referrals were not received or sessions were repeatedly delayed. Others also point to a lack of consistent communication about when staff would arrive, which left caregivers and patients scrambling.
caveat6 reviews mention this
Billing and payee charges raise concerns
Some reviews raise concerns about charges, billing, and payee handling.
Several reviewers say they were surprised by add-on costs or charged for items without clear communication. There are also complaints about payee-related fees and frustration with how funds were handled, along with mentions of billing issues. While a number of reviews are positive about care quality, these cost-and-billing complaints show up often enough to be a recurring theme.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Burbank-Glendale-Pasadena (21 miles away)
Nearby Places of Interest
This part of Simi Valley, California offers convenient access to a variety of essential services and amenities for senior living. With multiple pharmacies including CVS, Walgreens, and Rite Aid nearby, accessing medications and healthcare needs is convenient. There are also several hospitals and medical offices such as Kaiser Permanente Health Care and Alamo Hills Medical Group in close proximity for any healthcare needs. Additionally, there are plenty of dining options ranging from fast food to casual dining restaurants within a short drive. The area is also home to several parks like Arroyostow Park and Big Sky Park for outdoor activities and relaxation. Overall, this part of Simi Valley provides a mix of convenience and recreational opportunities for seniors looking to reside in the area.
Pharmacies
CVS Pharmacy (0.6 miles)
CVS Pharmacy (1.2 miles)
Rite Aid (2.3 miles)
Walgreens (2.4 miles)
Albertsons Pharmacy (5.5 miles)
Walgreens (7.2 miles)
CVS Pharmacy (8.2 miles)
Hospitals
Simi Valley Compliance-Code (0.8 miles)
Physicians
Kaiser Permanente Health Care (0.9 miles)
Alamo Hills Medical Group (2.1 miles)
Regal Medical Group (2.1 miles)
California Kidney Medical Group (2.1 miles)
Kidney Center of Simi Valley (2.1 miles)
Trivedi, Mayur Dr - DR Mayur R Trivedi (3.6 miles)
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
Around the Clock Home Services LLC - Simi Valley photos
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Burbank-Glendale-Pasadena (21 miles away)
Warm, home-like atmosphere with attentive caregivers and high-quality, nutritious meals.
Comprehensive Guide to Medicare Coverage for Hospice Care
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being