AM-Swiss Elderly Care Inc.

Pros

• The facility is praised for physical and occupational therapy, with very kind staff and great food.
• The staff are described as caring and welcoming, making residents feel known and well cared for.
• Families express deep gratitude for the compassionate care shown to their loved ones.
• Scott, the administrator, is described as fantastic and great with the residents.
• Meagan is credited for handling everything from start to finish.
• The therapy program, especially for hip replacement, is described as outstanding with wonderful staff.
• The facility is noted as having the best nursing staff, housekeepers, and a good environment.
• The care personnel are described as exceptionally kind, and their smiles and laughter bring joy to residents.

Cons

• The staff were described as terrible.
• Residents reportedly have to wait hours for help with personal care.
• Staff reportedly take up to 45 minutes to respond to requests.
• Nurses and aides reportedly took 50 minutes to respond to calls for assistance.
• The facility was described as the worst place to get well.
• The reviewer would not recommend Simi Valley Care Center.
• Office staff reportedly seldom answer and never return calls.
• A physical therapist yelled at a grandmother, and PT services were described as needing new management and staff.

Review

The collection of remarks about Simi Valley Care Center reveals a facility that elicits a wide spectrum of experiences from families and patients. On the positive side, several reviewers praise the center as a strong environment for rehabilitation, highlighting physical and occupational therapy as well as the warmth and professionalism of the staff. One reader specifically commends the combination of excellent therapy services, kind caregivers, and even good food, expressing deep gratitude for the care their loved ones received. Another reviewer echoes that sentiment, describing caring and welcoming staff across the board and feeling that their father was genuinely known and well cared for, a factor they say means the world to them.

There are deeply personal stories that reinforce that gratitude. A family member recounts twenty months of attentive care for their father, followed by an update after the patient's death in which they express enduring appreciation for how both their loved one and they themselves were supported during a profoundly difficult period. They recall the smiles and laughter that care personnel brought to the experience, a memory that modernizes the facility into more than just a medical space. Similarly, another former patient notes that their mom's walking was significantly helped by the staff, acknowledging that while the food was not highly rated, the care itself was what mattered most during recovery.

Within the same broad set of experiences, the reviews also capture strong, vocal concerns. A friend's month-long stay is described as marked by "terrible" support, with reported delays of 45 to 50 minutes for basic assistance, including assistance after an incontinence incident and general calls for help. The reviewer asserts that while insurance funds good care, the facility fails to deliver the level of service needed to promote recovery, and they do not recommend the center. Another account describes a pattern of poor communication: calls to office staff were seldom answered or returned, and after a loved one passed away, the family encountered dismissive responses and even mishandling of belongings, with accusations of belongings being discarded and staff avoidance when confronted. Smell issues in rooms and residents calling for nurses without timely help round out a troubling picture for this reviewer.

A separate comment raises a broader skepticism about recency and leadership, suggesting that most reviews are from over a year ago and wondering whether ownership or staff changes have altered the experience. The writer explicitly urges others to stay away, framing the situation as a warning based on perceived ongoing problems. Yet the picture remains multifaceted; other voices highlight moments of excellence alongside criticisms, underscoring that individual experiences can diverge widely even within the same facility.

Interwoven with criticisms are several more affirmative notes about the staff. Some reviewers praise the nursing staff, housekeepers, and the overall environment, even calling attention to administrators who are described as fantastic and good with residents. One account simply states "Good place," while another emphasizes the importance of advocacy for loved ones in care centers, praising a particular administrator by name. These voices convey trust in certain segments of the team and a belief that, when managed well, the center can provide meaningful support and companionship for residents.

The concerns raised about therapy, specifically physical therapy, are among the most pointed. Acknowledging otherwise positive impressions of nursing and general care, one reviewer describes PT as the most awful experience, accusing staff of disrespect and poor training, and recounting an incident where a physical therapist allegedly yelled at a grandparent. This critique calls for new management and a reevaluation of how therapy is delivered, suggesting that while the facility offers capable support in some areas, the PT department must address quality and conduct. In contrast, other testimonials celebrate individual therapists and caregivers, with notes of exceptional care and supportive interactions.

Individual stories of standout staff and moments of connection appear repeatedly. Meagan is singled out as someone who handled a particular matter well, and another note thanks a person named Darren for transportation home after a visit. A patient who had a total hip replacement describes a deeply positive experience with therapy, praising both the exercise program and the kindness of staff, and expressing a desire to volunteer or simply be present to offer encouragement and companionship. A longtime resident, Marilyn Jeanette Obregon, describes a sense of belonging among the supportive people she encountered, reinforcing the idea that, for many, the care environment feels like a compassionate community.

Taken together, the narratives present a facility that embodies both potential and peril. On one hand, there are clear testimonials to compassionate caregivers, effective rehabilitation, and an environment that can support recovery and reintegration, with administrators and staff who leave a lasting positive impression. On the other hand, several reviews raise legitimate concerns about response times, communication, staffing levels, language barriers, and the conduct and effectiveness of physical therapy. The contrasting experiences suggest that outcomes at Simi Valley Care Center can hinge on individual staff members, shifts, and the specific needs of a resident.

For families and patients considering this facility, the messages imply a need for careful, in-person assessment. If you place priority on strong rehabilitative services and a caring, personable staff, there are compelling stories of success and gratitude. If you are seeking consistent, rapid assistance and streamlined communication, the critiques point to areas that require scrutiny and potential improvement. In any case, the center's history of dedicated caregivers, moments of exceptional care, and calls for better management and staffing create a complex portrait: a place with real strengths in therapy and kindness, tempered by concerns that demand attention from leadership and ongoing effort to align services with every resident's recovery needs.

This part of Simi Valley, California offers a range of amenities and services that may be appealing for senior living. With multiple hospitals, pharmacies, and physicians located within a short distance, residents have access to quality healthcare options. Additionally, there are several theaters, restaurants, and cafes in the area for entertainment and dining choices. The proximity to parks also provides opportunities for outdoor activities and relaxation. Overall, this neighborhood appears to be well-equipped to meet the needs of seniors looking for convenience and a vibrant community atmosphere.

Hospitals

• Simi Valley Compliance-Code (0.9 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.8 miles)
• Albertsons Pharmacy (5.4 miles)
• Walgreens (7.6 miles)
• CVS Pharmacy (8.6 miles)

Physicians

• Kaiser Permanente Health Care (1.1 miles)
• California Kidney Medical Group (1.9 miles)
• Kidney Center of Simi Valley (1.9 miles)
• Alamo Hills Medical Group (1.9 miles)
• Regal Medical Group (2 miles)
• Kanter Lewis J (3.6 miles)
• Trivedi, Mayur Dr - DR Mayur R Trivedi (3.6 miles)

Theaters

• Regal Simi Valley Civic Center & Imax (1.1 miles)
• Studio Movie Grill Simi Valley (3.6 miles)
• AMC Porter Ranch 9 (8.3 miles)

Restaurants

• In-N-Out Burger (1.7 miles)
• Chick-Fil-A (2.2 miles)
• McDonald's (2.2 miles)
• McDonald's (3.8 miles)
• Del Taco (4 miles)
• The Hat (4 miles)
• Jack In The Box (4.9 miles)

Parks

• Big Sky Park (2.4 miles)
• Arroyostow Park (2.8 miles)
• Berylwood Park (3 miles)
• Chatsworth Park North (6.3 miles)
• Castle Peak Park (7.3 miles)
• Holleigh Bernson Memorial Park (8.1 miles)
• Parthenia Park (8.2 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.2 miles)
• Starbucks (5.2 miles)
• Starbucks (8.3 miles)
• Starbucks (9.3 miles)
• Starbucks (9.5 miles)
• Starbucks (9.8 miles)