Green Tree Home Care - San Diego

Pros

• Green Tree Home Care is a minority, female-owned and run business that demonstrates a strong commitment to quality and compassionate care.
• The agency uses efficient systems for scheduling, task documentation, client communication, timekeeping, and invoicing, with a user-friendly website and client portal.
• Staff consistently responds promptly to calls, texts, and emails, and maintains professional, polite communication.
• Caregivers are experienced, well-trained, learn care plans quickly, and perform duties with good hygiene and professionalism.
• The office and care staff are described as friendly, helpful, and available, with caregiver appreciation events and recognition.
• The agency provides flexible in-home support and works well with long-term care insurance.
• Clients report exceptional support from caregivers and strong overall agency performance, including reliability with back-up coverage.
• Griselda from Human Resources is repeatedly praised for kindness and support.
• They accommodate non-English-speaking clients and use translation apps as needed to facilitate communication.
• The agency is viewed as reliable, with smooth scheduling changes and back-up caregivers when regular staff are unavailable.

Cons

• A reviewer warned potential clients not to use Green Tree, alleging a 20-year-old caregiver with limited English could not perform basic tasks and that the caregiver made unsafe mistakes (e.g., burnt salmon, cooking the wrong way, and mishandling clothing), with the agency providing little timely support.
• They claimed the agency communicated minimally - text updates only for short periods - and immediately discounted services based on negative feedback, without adequately addressing the patient's needs.
• They asserted the caregiver's language barrier and inexperience compromised patient safety and quality of care during a critical post-surgery recovery.
• They described the scheduling/process for replacements as inconsistent and poorly managed, with delays and insufficient communication about new caregivers.

Review

Green Tree Home Care has been a pivotal partner for our family since March 2025, when my father's long-time caregiver retired. From that first contact, the experience demonstrated a thoughtful process aimed at truly understanding our father's needs and matching them with the right caregiver. Yoselin listened with care, taking in a thorough description of my father's medical issues, daily care requirements, and the specific qualifications we were seeking. She promised to discuss our case with the Staffing Manager and review their current pool of caregivers, letting us know what could be arranged. Two days later she followed up with a short list of candidates and a clear standout option, which set a positive tone for the rest of the journey.

Andrea came to our home to validate the care plan and ensure the proposed caregiver would meet our criteria. She helped us translate our expectations into a concrete list of tasks for the caregiver and confirmed the fit in person. The result was an efficient start the following week: Margie, the caregiver who became our first long-term match, proved to be outstanding. Margie was not only highly skilled but also connected well with my father, even teaching him a few phrases in Spanish. Their rapport was immediately evident, and we valued her presence for five months. When Margie's time with us ended, the agency moved quickly to reassemble the team, providing temporary caregivers while searching for a permanent replacement. Those temporary caregivers were capable, but not a perfect long-term fit, until Carlo arrived as our next stable caregiver.

Carlo has now been with us for the last couple of months and has exceeded our expectations. He is a highly skilled Certified Nursing Assistant with substantial experience, bringing both expertise and a welcoming, amiable personality to the role. His presence has brought a new level of consistency and comfort to my father's care. Throughout this transition, Jacqui has emerged as our primary contact for staffing and scheduling needs. Her ability to manage caregiver assignments and make timely schedule changes has been a significant relief for our family, ensuring that care remains uninterrupted and aligned with our evolving requirements.

Beyond the individual caregivers, the reviews consistently highlight several strengths of Green Tree as an organization. First and foremost is the business operation, which many families note as minority-owned and female-led. The sense of commitment runs through every facet of the company - from the scheduling systems that track tasks and time, to clear communication with families, to straightforward invoicing and a client portal that provides access to care plans and care-related updates. Staff members are described as responsive and available, with phone lines answered promptly and communications handled with professionalism. The website and client portal add a layer of accessibility, making it easier for families to navigate the care process and stay informed.

Communication stands out as a hallmark of the experience with Green Tree. Families repeatedly mention that staff members are professional, courteous, and eager to listen. Whether it's a routine scheduling question or a concern about a specific care task, responses come quickly and thoughtfully. This open line of communication helps families feel heard and supported, especially when adapting to changes in a loved one's health or daily routine.

The quality of caregivers and staff is another major theme. The reviewers describe a roster of caregivers with solid work experience, formal training, and appropriate licensing or education. They note that caregivers quickly learn and execute each client's care plan, approach their work with genuine dedication, and arrive punctually in appropriate attire - scrubs, name badges, gloves, and masks when needed. The documentation of time and care updates is consistently mentioned, as is the attentiveness of administrative staff who understand the business side of care and the needs of clients and families.

Several families highlight the broader culture within Green Tree. Office staff are described as friendly, helpful, and readily available, while caregivers are portrayed as passionate and committed to the work. There is also appreciation for the way Green Tree supports its caregivers, with mentions of appreciation events, Employee of the Month recognitions, and holiday gatherings. This sense of appreciation seems to translate into better continuity of care and a more positive overall experience for families.

The positive experiences extend to the flexibility required by real life. For some families, the agency's responsiveness to varied weekly needs - such as helping their loved ones attend medical appointments or adjusting schedules as health presentations change - has been a literal lifeline. The agency's coordination with long-term care insurance has been noted as a helpful support, easing the administrative burden during days that require more complex arrangements. In short, Green Tree is seen as a dependable partner who can adjust to shifting care needs while maintaining quality and consistency.

There are also personal stories that emphasize the human impact of Green Tree's work. One reviewer describes how a grandmother's quality of life improved dramatically with the support provided by Anna, a caregiver whose diligence and kindness left a lasting impression on the family. Another speaks to the broader impact, noting that a caregiver's presence helped keep their loved one energetic and engaged. There is a recurring sentiment that Green Tree makes families feel supported and confident about the care their loved ones receive, a sentiment reinforced by caregivers who are willing to use translation apps to communicate with non-English-speaking family members.

Amidst these largely positive experiences, a singular and significant caution exists within the shared feedback. One reviewer recounted a troubling experience soon after surgery, highlighting a caregiver who appeared to have limited English proficiency and insufficient alignment with the family's expectations. The account described poor task execution, miscommunication about how to perform basic activities, and a sequence of concerning administrative actions, including the agency's decision to discount services based on feedback after a short shift. The reviewer communicated a strong concern for patient safety and care quality, underscoring that this experience stood in sharp contrast to the otherwise consistently high recommendations. This account serves as a reminder that, despite Green Tree's overall strengths, caregiver fit and clear communication are crucial, particularly when a client has specific medical needs or language considerations.

Overall, the feedback paints a picture of Green Tree Home Care as a deeply values-driven agency with a strong culture of care, accountability, and caregiver support. Families consistently praise the intake process, the speed and clarity of communications, and the ability to match skilled caregivers to varied care plans. The positive experiences with Margie, Carlo, Rachel, Anna, and many others reflect a consistent commitment to compassionate, professional in-home care. While there are isolated concerns about caregiver fit and language barriers, the prevailing message is that Green Tree delivers reliable, respectful, and flexible support that can make a meaningful difference in a loved one's daily life. For families seeking dependable in-home care, Green Tree appears to offer a robust combination of practical systems, responsive service, and a caring culture that centers both clients and the people who care for them.

The Santee neighborhood offers a well-rounded selection of amenities for seniors looking to settle down in a vibrant community. With several parks within easy reach, such as Town Center Community Park and Mount Helix Park, residents can enjoy leisurely walks and outdoor activities. The area also boasts a variety of dining options, ranging from casual fast food restaurants like McDonald's to sit-down establishments like Olive Garden. Access to pharmacies including CVS and Walgreens ensures convenient healthcare services, while nearby hospitals like Sharp Grossmont Hospital provide quality medical care. Places of worship such as Foothills Christian Church offer spiritual support, and local cafes like The Simple Coffee House provide cozy spots for relaxing with a cup of coffee. Transportation options like the Grossmont Transit Center make it easy to get around, and entertainment venues such as AMC DINE-IN Poway 1 offer opportunities for cultural enrichment. Overall, the Santee neighborhood provides a diverse range of amenities that cater to the needs and interests of seniors looking for a welcoming and convenient place to call home.

Parks

• Town Center Community Park (0.4 miles)
• Shadow Hill Park (1.8 miles)
• Mount Helix Park (5.7 miles)
• Semillon Boulevard. Mini Park (6.9 miles)
• Old Poway Park (8.9 miles)
• Iron Mountain Trailhead (9 miles)
• Westview Park (9.4 miles)

Restaurants

• Phil's BBQ (0.6 miles)
• Olive Garden (0.7 miles)
• McDonald's (0.8 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Sonic Drive-In (1.2 miles)
• Jack In The Box (1.9 miles)
• Black Bear Diner El Cajon (2.9 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.1 miles)
• CVS Pharmacy (3.5 miles)
• Health Mart Pharmacy (3.8 miles)
• Walgreens (4.6 miles)

Hospitals

• Stanford Court Nursing (1 miles)
• Sharp Grossmont Hospital Brier Patch (4.7 miles)
• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (7.5 miles)
• Sharp Soc (8.9 miles)

Places of Worship

• Foothills Christian Church (2.4 miles)
• El Camino Grace Church (3.8 miles)
• Our Lady Of Perpetual Help Cathollc Church (4.5 miles)
• Skyline Church (7.6 miles)
• Saint Gregory The Great Catholic Church (7.6 miles)

Physicians

• Elahe Toulouie, MD (3.6 miles)
• Dr Dominguez And Dr Ancona-Young Office (3.9 miles)
• Fereshteh Jahanpanah Medical Clinic (4.1 miles)
• Pushpanjalie Wijeratne, MD (4.5 miles)
• Kaiser Permanente Vandever Medical Offices (7.9 miles)
• Kaiser Permanente Viewridge Medical Offices 2 (8 miles)
• Pinnacle Medical Plaza (9.1 miles)

Cafes

• The Simple Coffee House (4.7 miles)
• Starbucks (5 miles)
• Starbucks (6.1 miles)
• Starbucks (6.9 miles)
• Starbucks (7.2 miles)
• Starbucks (7.4 miles)
• The Coffee Bean and Tea Leaf (8.4 miles)

Transportation

• Grossmont Transit Center (4.9 miles)
• Montgomery Field Airport (MYF) (9.4 miles)

Theaters

• AMC DINE-IN Poway 1 (8 miles)
• Regal Edwards Mira Mesa 4DX, IMAX & RPX (9 miles)