Amada Senior Care of Santa Rosa, CA

Pros

• Giovanny Perez is outstanding.
• Amada Senior Care provides compassionate, reliable, and professional care.
• The caregivers are punctual, attentive, and responsive to their clients' needs.
• Maryann has a sunny smile, is proactive, and consistently goes beyond requests.
• Sarah is a kind, dependable caregiver who arrives on time and cares deeply.
• Lizbeth Gallardo is an excellent, energetic caregiver who is consistently on time.
• Angela and the Amada team are responsive, caring, and highly professional.
• Marina forms a strong bond with clients and anticipates their needs.
• Emily stands out as an exceptional caregiver who goes above and beyond.
• The service is described as five-star, with staff who are caring, knowledgeable, and respectful.

Cons

• The reviewer felt it was very expensive and inconsistent, with no notice when the regular caregiver was on vacation and no warning about a rate increase, leaving them feeling financially drained.
• The reviewer described a poor experience with rotating caregivers, days with no one showing up, and a scheduling process that caused junk-mail issues; the owner was even threatening about outside hires.
• The reviewer noted that for a dementia patient, caregiver turnover was high, with weekly changes, missed or late scheduling, and overall staffing difficulties.
• The reviewer observed that some caregivers only did the minimum rather than following the care plan.
• The reviewer found misalignment in the agency's focus, noting they purported to staff for facilities but were used for home care, signaling a poor fit.

Review

Amada Senior Care of Santa Rosa is best suited for families who want deeply personalized, in-home care delivered with warmth, reliability, and practical support. This agency excels when a loved one needs consistent daily assistance, compassionate companionship, and help coordinating benefits such as long-term care policies and veterans benefits, all while staying at home. For families weighing options, it is important to recognize that Amada is not a facility with on-site medical teams or memory-care units; those needing 24/7 nursing oversight, a formal memory-care environment, or a fixed facility setting may want to consider alternatives. The right fit hinges on valuing relational continuity and meticulous scheduling as the core of care.

The strongest upside is the caregiving talent and the way office and field staff partner with families. Reviews repeatedly praise caregivers who show up on time, listen closely to preferences, and tailor care to individual routines - from morning hygiene to meal planning and gentle night-time support. The personnel pool includes several standout individuals who form meaningful bonds with clients, making the daily experience feel like a trusted, extended family. Equally important is the administrative backbone: responsive office communication, clear scheduling, and helpful guidance through insurance, benefits, and hospital or hospice transitions. This combination creates real peace of mind for families juggling medical needs and daily logistics.

Yet the service is not without notable caveats. A minority of experiences highlight inconsistent staffing, with some families reporting turnover or substitutions that disrupted routine. There are references to days when no caregiver appeared or last-minute schedule changes occurred, which can erode continuity. Pricing and billing friction also surface in a few accounts: one reviewer described rapid rate increases and perceived overbilling, while another flagged inconsistent holiday surcharges. These financial and scheduling inconsistencies matter because, when trusts hinge on steady rosters, even a few missed shifts or hidden costs can undermine confidence in the arrangement.

Despite the friction points, the pros often offset the cons through a proven track record of compassion, reliability, and proactive problem-solving. When a caregiver makes a personal connection - sharing interests, providing companionship, or handling extra tasks like laundry, cooking, or medication reminders - the value goes beyond "care." Families report seamless coordination with hospitals and insurance, timely updates, and a sense that Amada's leadership is genuinely invested in meeting evolving needs. The strongest reviews emphasize responses from Angela, Michael, and the broader team who navigate complex scenarios with kindness, transparency, and a willingness to stay engaged when the caregiving journey becomes emotionally charged.

For families weighing alternatives, two practical paths emerge. If the priority is guaranteed, facility-style memory support or 24/7 on-site nursing oversight, explore a memory-care community or a home-health partner with stricter guarantees on caregiver rosters and fixed rates. If cost containment is critical, or if a longer-term plan depends on predictable scheduling and direct billing for insurance, ask for a written staffing schedule, a clear policy on substitutions, and a detailed breakdown of hourly rates and surcharges before committing. Amada remains an excellent choice for those who prize trusted relationships, transparent communication, and hands-on in-home support that can stabilize care as needs evolve.

In sum, Amada Santa Rosa stands out as a practical, capable in-home care partner for families seeking empathetic, reliable caregivers and a responsive administrative team. The service delivers meaningful benefits in day-to-day living, care transitions, and insurance navigation, all anchored by deeply caring staff who repeatedly earn trust through dependable presence and thoughtful, personalized care. The core decision point is clear: when stability of staff and clarity of costs align with a preference for home-based care, Amada offers a compelling, highly capable option. When those alignments are not present or when a facility-based model is essential, alternatives warrant serious consideration.

This section of Santa Rosa, California offers a convenient and diverse range of amenities for seniors. With several physicians' offices and hospitals located within a couple of miles, residents have easy access to healthcare services. The area also boasts beautiful parks such as Spring Lake Park and Howarth Park, providing opportunities for outdoor recreation and relaxation. Additionally, pharmacies are easily accessible for medication needs. There are several charming cafes and restaurants in the vicinity where seniors can enjoy delicious meals and socialize with friends or family. For entertainment, there is a movie theater nearby as well as convenient transportation options at the Santa Rosa Transit Mall and SMART Station. Overall, this part of Santa Rosa provides a well-rounded environment for seniors looking to enjoy their retirement years in a vibrant community.

Physicians

• Seema Rao — Spring Lake Village (0.4 miles)
• Plastic Surgery Associates (1.8 miles)
• Sutter Family Practice (2 miles)
• Healthy Steps Bariatric and Metabolic Center (2 miles)
• Avatar Medical Excellent Natrl (2 miles)
• Berger Stephen S DDS (2 miles)
• Michael Long Tran (2 miles)

Parks

• Spring Lake Park (0.6 miles)
• Annadel State Park: Stonehedge Entrance (1.7 miles)
• Howarth Park (1.9 miles)
• Rincon Valley Community Park (1.9 miles)
• Bennett Valley Dog Park (3.3 miles)
• Old Courthouse Square (4.4 miles)
• Taylor Mountain Open Space Preserve (4.4 miles)

Hospitals

• Summerfield Convalescent Hospital (1.8 miles)
• Sutter Warrack Hospital (2 miles)
• MarinHealth ENT, Head & Neck Surgery | A UCSF Health Clinic (3.4 miles)
• St Joseph Health System (3.6 miles)
• Kaiser Foundation Health Plan (4.8 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Lucky Supermarket Pharmacy (2.9 miles)
• Rite Aid (3.4 miles)
• The Medicine Shoppe Pharmacy (3.8 miles)
• Herbal Pharmacy (3.9 miles)

Cafes

• Trail House (2 miles)
• Acre Coffee (2.9 miles)
• Cafe Des Croissants (4.2 miles)
• Dierk's Parkside Café (4.4 miles)
• Aroma Roasters Coffee & Tea (4.8 miles)
• Taylor Lane Organic Coffee (5 miles)
• Starbucks (5.3 miles)

Restaurants

• Flamingo Lazeaway Club (2.8 miles)
• Monti's (2.9 miles)
• Taco Bell (3.3 miles)
• Willi's Wine Bar (3.5 miles)
• Rosso Pizzeria & Wine Bar (3.8 miles)
• St Francis Winery & Vineyards (3.8 miles)
• Bird & The Bottle (3.8 miles)

Theaters

• Roxy Stadium 14 (4.4 miles)

Transportation

• Santa Rosa Transit Mall (4.4 miles)
• Santa Rosa - SMART Station (4.8 miles)