Best Care Central Coast Home

Pros

• The patient credited Nurse Mia with dramatically improving their health and enabling mobility after four years.
• The family praised Central Coast Home Health and Hospice for being there from hospital discharge through the mother's passing, making a difficult time easier.
• Kailey B. was highlighted as a wonderful first step toward healing after hip surgery, with excellent bedside manner.
• The staff were described as helpful, kind, and professional with unfailing follow-up in caring for a loved one with cancer.
• Skyler and Cathie were celebrated as amazing, compassionate, and capable hospice nurses.
• The hospice team was described as exceptional, with positive interactions and prompt, helpful communication.
• The couple felt blessed to receive excellent hospice care, with reliable deliveries and supportive staff.
• Janey and Anthony were praised for excellent post-operative care and significant progress in recovery.
• Nicole was rated five stars for being prepared, communicative, knowledgeable, clean, and conscientious.

Cons

• The reviewer was extremely disappointed that the mother suffered due to delays in medication and timely intervention, calling it a nightmare experience and saying they would not recommend the hospice.
• The reviewer described the home health care service as a "pathetic excuse" and stated that nurses failed to call off or show up for multiple appointments.
• The reviewer labeled the company as "Medicare vampires" and warned others to watch their checkbooks.
• The reviewer criticized the nurses as untrained and unresponsive, recounting a situation where a patient had to wait for hospital care after a nurse told them to leave instead of calling 911.
• The reviewer reported unhelpful phone support, noting the office staff member lacked knowledge about the situation.
• The reviewer highlighted delays in medicine and urgent pain relief, noting a 48-hour period of suffering.

Review

Central Coast Home Health and Hospice appears to be a provider that evokes a wide range of experiences, from life-changing care to troubling gaps in service. Across the many reviews, families describe a spectrum of outcomes tied to the same organization. On one hand, there are heartfelt tributes to compassionate caregivers who made difficult days more bearable and even life-saving in some cases. On the other hand, there are devastating stories of delays, miscommunication, and perceived unpreparedness that left loved ones in painful situations. Taken together, the reflections suggest a system capable of remarkable empathy and expertise, but not immune to operational and coordination challenges.

Several accounts center on deeply positive, transformative care. A paralyzed patient who battled severe bedsores attributes a dramatic turn in her recovery to diligent home health nursing, particularly a caregiver named Mia who worked in conjunction with another nurse, Ashley. The patient describes extensive wounds that once extended down to the legs and required special bandaging and wound care, including a visit to a wound care doctor when the situation became critical. The patient credits Mia with turning her health and quality of life around, enabling her to get out of bed after years of immobility. This testimonial frames Mia and Ashley as indispensable in a difficult healing arc, underscoring the educational and hands-on support provided by individual nurses.

Additional praise highlights the personal impact of several other caregivers. A family member commends Kelsie, an extraordinary nurse who accompanied them through a loved one's homecoming from hospital to ongoing care, describing her as amazing. The feedback also mentions a first-step clinician, Kailey B., whose bedside manner and supportive balance of encouragement and information helped set the course for recovery after hip surgery, aided by PT Laura Fletcher, whom the reviewer calls a top-notch physical therapist. Beyond specific individuals, many reviews celebrate the broader compassion and responsiveness of the home health team during times of serious illness and recovery, noting that staff were consistently kind, professional, and attentive.

The hospice experience is similarly described as a mixed bag, with some families expressing deep gratitude for steady, empathetic support and others conveying lasting distress over end-of-life care. A family member recounts exceptional hospice care after a husband's decline, praising clear communication, prompt service, reliable supplies, and ongoing support for the grieving process. The warmth and steadiness of the team - named individuals such as Roger, Alex, Ronna, Brent, Brooke, Amber, Trevor, and others - are spoken of with appreciation, underscoring the value of consistent, compassionate contact during bereavement. In another note of appreciation, a caregiver thanks the hospice service for the quality of care received in the final phase of a loved one's life, emphasizing how the kind and practical support made a hard period more manageable.

Yet the same reviews do not shy away from critique when care fails to meet expectations. One review recounts a devastating experience in which a mother suffered for an extended period because instructions and medicines were not properly communicated or ordered, leaving the family with a sense that time was wasted during a critical 72-hour window. The reviewer describes the pain as unbearable and cites weekend delays as a key factor in the suffering, expressing deep disappointment in the perceived disconnect between departments and the lack of timely intervention. The sentiment extends to concerns about the responsiveness of non-clinical staff, including a phone operator who seemed unaware of the situation, amplifying a sense of systemic breakdown during a dire moment.

Other criticisms center on in-home care logistics and preparedness. A reviewer notes a disconnect between what the left hand and right hand were doing - nurses failing to coordinate orders and insufficient communication around medications, with particular concern about a family member in the final stages of life. The complaint highlights the emotional and practical toll of delays when pain relief and comfort were most needed, framing the experience as one of inadequate care during a patient's final days. Similarly, another review describes a troubling situation where a family was told to call 911 instead of waiting for a nurse, a decision that resulted in a prolonged and stressful delay given the patient's size and the complexity of the situation. The rural setting and response times add another layer of frustration, suggesting geographic and logistical challenges that complicate timely care.

Other voices broaden the critique to address overall reliability and consistency. Some families report periods when care felt disjointed, with nurses appearing untrained or insufficiently responsive, leaving loved ones in hospitals or homes with uncertainty about the level of service. One reviewer even calls out a contrast between positive in-person care and negative impressions of the organization overall, implying that while certain nurses demonstrate professionalism and dedication, systemic issues persist - particularly around scheduling, communications, and the speed with which urgent needs are addressed.

In sum, the corpus of reviews paints Central Coast Home Health and Hospice as a provider capable of extraordinary, compassionate care that can dramatically improve quality of life and even survival in challenging medical situations. The testimonials celebrate individuals - nurses, therapists, and hospice staff - whose expertise and humanity have had a profound, positive impact on patients and families. At the same time, there are sobering accounts of delays, miscommunications, and perceived gaps in preparedness that can lead to substantial suffering, especially in end-of-life scenarios. Taken together, these reflections point to a provider that embodies deep care and clinical skill in many cases, while also facing challenges that suggest room for improvement in coordination, staffing consistency, and timely management of urgent needs.

Pharmacies

• JC Enterprises (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Kohana Pharmacy and Center for Regenerative Medicine (1.5 miles)
• Kohana Pharmacy (1.5 miles)
• Phar Merica (1.6 miles)

Restaurants

• Thai-Rrific Restaurant (0.3 miles)
• High St. Deli (0.3 miles)
• House of Bread (0.5 miles)
• Copper Cafe (0.5 miles)
• Denny's (0.6 miles)
• McDonald's (0.7 miles)
• Bon Temps Creole Cafe (0.8 miles)

Cafes

• Nautical Bean (0.3 miles)
• Del Monte Cafe (0.7 miles)
• Kreuzberg Coffee Company (0.7 miles)
• Scout Coffee (0.8 miles)
• Linnaea's (0.8 miles)
• Sally Loo's Wholesome Cafe (0.8 miles)
• Sweetie Cup Tea House (0.8 miles)

Parks

• Meadow Park (0.3 miles)
• Stoneridge Park (0.8 miles)
• Sinsheimer Park (1 miles)
• Laguna Lake Park (1.3 miles)
• Santa Rosa Park (1.5 miles)
• Devaul Park on Madonna Rd (1.8 miles)
• Islay Hill Park (2.6 miles)

Physicians

• Med Stop Urgent Care (0.7 miles)
• Bravo Pediatrics (0.8 miles)
• Aichouri A Anthony Md PhD (0.8 miles)
• Advanced Body and Laser Center of SLO (1 miles)
• Tepleton Institute for Nureology (1 miles)
• Neurology Center (1.1 miles)
• Coastal Cardiology (1.1 miles)

Transportation

• San Luis Obispo Station (0.9 miles)
• San Luis Obispo County Regional Airport (SBP) (2.5 miles)

Places of Worship

• Mission San Luis Obispo de Tolosa (0.9 miles)
• Mosque Of Nasreen (1.3 miles)
• Church of the Nazarene (1.8 miles)

Hospitals

• Sierra Vista Birth Center (1.6 miles)