Sunrise Management

Pros

• Sunrise has updated the buildings, including installing new windows.
• Management is fairly responsive.
• Maintenance is the best.
• The property features wonderful paths with trees, BBQs, and a pool, and is close to everything.
• The Park apartments offer quiet interiors thanks to concrete floors and walls.

Cons

• Sunrise Management is unprofessional, unresponsive, and rude.
• They do not return security deposits or respond to refund requests.
• They consistently avoid communication with tenants and blame tenants for problems.
• They mishandle safety incidents, refusing to file police reports and dismissing tenant safety concerns.
• They allow ongoing construction and renovations that disrupt living conditions.
• Maintenance issues (hot water outages, broken elevators, leaks, mold) are left unresolved for long periods.
• They pressure tenants with eviction threats or unjustified fee charges.
• They are overpriced for the quality of service and living conditions.

Review

A clear throughline emerges from a succession of tenant experiences with Sunrise Management Company: a pattern of unresponsiveness, miscommunication, and disputes over deposits and charges that many feel aren't resolved in good faith. While a few reviews acknowledge certain positives - renovations in some buildings, responsive maintenance, decent locations, and amenities like trees, paths, a pool, and close proximity to amenities - the prevailing sentiment is frustration with the company's handling of everyday needs and financial matters. In several San Diego properties, residents describe a management team that is hard to reach, slow to return calls, and inconsistent in following through on promises or procedures.

Financial dealings surface as a major sore point. Numerous tenants say security deposits and other refunds have not been returned, sometimes after months. One reviewer describes being owed $816 after move-out, with the statement issued in June but a check never arriving, allegedly due to an address error later corrected. Another mentions being overcharged throughout a lease and receiving no reply to repeated calls about the overcharges. In one case, a tenant reports being charged a pet deposit through the rent portal despite not having a pet, highlighting what they feel are careless or opaque billing practices. Together, these accounts paint a picture of accounting gaps and a lack of accountability that leaves renters feeling shorted and ignored.

Communication, or the lack thereof, is a recurring complaint that colors nearly every interaction. Several reviewers explicitly state that Sunrise Management does not answer phones, return messages, or respond to emails and texts in a timely fashion. One account notes that even a direct call to their "customer experience" team yielded dismissive and inappropriate advice, including comments about tenant safety that felt unprofessional and unsupportive. The perception across multiple properties is that tenants are treated more like problems to be managed than customers to be served, with renewal decisions delayed or mishandled and move-out processes that generate extra stress rather than clarity.

Maintenance and living conditions add another layer of dissatisfaction. On one hand, there is praise for the maintenance crew as "the best" and for renovations such as new windows. On the other hand, many reviews describe ongoing and severe issues: repeated elevator breakdowns, malfunctioning garage gates, recurring plumbing leaks, and even prolonged outages of hot water. Several tenants report mold, broken appliances (washer, dryer, dishwasher), doors that won't close, and windows without screens. In some cases, tenants say they are displaced for extended periods during building-wide maintenance with little compensation, which compounds the frustration when the work is slow or poorly coordinated. The contrast between moments of professional maintenance work and episodes of disorganization and disrespect is striking.

Safety and tenant treatment emerge as particularly troubling themes in certain reviews. A handful of accounts recount serious incidents, such as attempted break-ins, and describe management's inaction or dismissiveness toward filing reports with local authorities. One reviewer recounts a staff member who blamed the tenant and deemed safety "not guaranteed," a response that left the tenant feeling unsafe and unheard. The broader tone across these posts is that tenants fear for their personal security and feel their concerns are minimized or ignored by management, which exacerbates the sense of distrust.

The experience surrounding renewals, move-outs, and disputes over charges can be chaotic and demoralizing. Some tenants report delays in renewal communications, followed by more than a week of silence before any response. When a renewal finally comes, it's sometimes late or unclear, and move-out coordination becomes a source of ongoing stress - especially when automated emails continue after a tenant has left, and no clear acknowledgment or apology is offered for the confusion. The end result for many is a lasting impression of a company that is slow to respond and difficult to work with at critical moments, from moving in to moving out.

A final thread in these narratives is the sense that some properties under Sunrise Management employ a mix of staff and contractors whose behavior and communication affect resident perceptions of quality. There are mentions of incompatible or disrespectful construction crews and parking tensions during active projects, with residents feeling their living environment is compromised by ongoing work and a sense that those involved are not held to high standards of professionalism. In some reviews, tenants explicitly say that their owners eventually replaced the management company due to the poor experience, underscoring how persistent issues can lead to tangible changes in property stewardship.

In sum, the prevailing stories present Sunrise Management as a company with a mixed portfolio: some properties benefit from recent updates and attentive on-site maintenance, while the overarching tenant experience is dominated by frustrating communication gaps, disputed deposits and charges, and maintenance and safety concerns that sometimes go unresolved for long periods. For many residents, the impact is a sense of instability and mistrust, with the most consistent advice being to seek out stronger communication, transparent accounting, and more reliable responsiveness when dealing with management teams in San Diego.

This part of San Diego, California, offers a convenient and vibrant community for senior living. The area is home to a variety of dining options such as Sonic Drive-In, In-N-Out Burger, and Chick-Fil-A, providing easy access to delicious meals. Additionally, there are several pharmacies nearby including Walmart Pharmacy and Walgreens for any medical needs. Residents can enjoy the outdoors at parks like Lindbergh Park and Mission Bay Park, perfect for leisurely walks or picnics. For healthcare needs, there are reputable facilities such as Sharp Memorial Hospital and Kaiser Permanente San Diego Medical Center in close proximity. Transportation options are also readily available with Montgomery Field Airport and various trolley stations nearby for easy travel. Overall, this area offers a well-rounded and convenient environment for seniors looking to settle down in San Diego.

Restaurants

• Sonic Drive-In (0.7 miles)
• In-N-Out Burger (1 miles)
• Chick-Fil-A (1.8 miles)
• Rally's (2.9 miles)
• Jack In The Box (3.2 miles)
• Cutwater Spirits (3.5 miles)
• In-N-Out Burger (4.2 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.9 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3.1 miles)
• Rite Aid (3.6 miles)

Parks

• Lindbergh Park (1.1 miles)
• Civita Park (3.9 miles)
• Mission Bay Park (4.6 miles)
• Cal's Point (5 miles)
• Kate O Sessions Memorial Park (5.3 miles)
• Crown Point (5.3 miles)
• Mira Mesa Community Park (5.6 miles)

Cafes

• The Coffee Bean and Tea Leaf (1.4 miles)
• Starbucks (1.8 miles)
• Blue Bottle Coffee (4.2 miles)
• Communal Coffee (6 miles)
• Starbucks (6.1 miles)
• Sharetea (6.1 miles)

Transportation

• Montgomery Field Airport (MYF) (1.7 miles)
• Balboa Avenue Transit Center (4.1 miles)
• UTC Trolley Station (4.4 miles)
• Fashion Valley Trolley Station and Transit Center (4.8 miles)
• Old Town Trolley Station and Transit Center (6.2 miles)

Physicians

• Kaiser Permanente Viewridge Medical Offices 2 (1.8 miles)
• Sharp Rees-Stealy San Diego Radiology (2.6 miles)
• Sharp Rees-Stealy Mira Mesa (4.4 miles)
• Kaiser Permanente Vandever Medical Offices (4.4 miles)
• NVISION Eye Centers (5 miles)
• San Diego Mental Health Services (5.3 miles)
• Sulpizio Cardiovascular Center at UC San Diego Health (5.3 miles)

Hospitals

• Sharp Soc (2.1 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (2.4 miles)
• Sharp Memorial Hospital (2.4 miles)
• Kearny Mesa Convalescent and Nursing Home (2.5 miles)
• Rady Children's Hospital (2.5 miles)
• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (4.4 miles)
• UC San Diego Jacobs Medical Center (5.3 miles)

Theaters

• AMC Mission Valley 2 (4.6 miles)
• AMC Fashion Valley 18 (4.7 miles)
• Regal Edwards Mira Mesa 4DX, IMAX & RPX (5.9 miles)

Places of Worship

• Good Shepherd Catholic Church (5 miles)