Sunrise Management in San Diego, CA

Pros

• Nick has been instrumental in finding a place to live that not only meets but exceeds expectations and stays on budget.
• Nick found more than an apartment—a place they now call home—and remains available at all times, going above and beyond as a property manager/finder.
• Sunrise Management is very responsive and client-centered.
• The on-site manager is helpful and kind and has become a friend to residents.
• Wendy Crawford is the best on-site property manager; she is professional, attentive, and communicative, going above and beyond for everyone in the complex.
• Ivan is the absolute best and an asset to the company, making the moving process seamless.
• Becky Phung answered calls with grace and poise, providing outstanding customer support.
• Deborah Tillson and Sandra Villa were very helpful and responsive during the apartment-search process.

Cons

• Sunrise Management is unresponsive and unprofessional, making it nearly impossible to reach anyone.
• They routinely fail to return security deposits and charge improper or hidden fees, including pet fees.
• They ignore maintenance requests and provide poor communication, leaving problems unresolved for long periods.
• Their properties are infested with roaches and mold, with pest control and upkeep often inadequate.
• Leasing agents provide inconsistent and conflicting information about units and pricing.
• They engage in aggressive, bullying, or retaliatory behavior toward tenants and can create a hostile environment.
• They mishandle safety incidents (gas leaks, floods) and offer little to no compensation or accountability.
• They frequently impose last-minute rent increases and questionable move-out charges, worsening tenants’ financial situations.

Review

Sunrise Management in San Diego is best suited for renters who are highly self-reliant, price-sensitive, and prepared to advocate aggressively for basic services. The cluster of properties under this management group tends to attract tenants who can tolerate a choppy communication layer, inconsistent responsiveness, and a steady drumbeat of maintenance delays. It is not a fit for households that rely on predictable service, transparent billing, or secure, well-maintained living spaces. Families with school-age children, seniors, or anyone prioritizing safety and stability should look elsewhere. For those who insist on giving Sunrise a chance, the prudent path is to demand concrete guarantees up front, clear response times, documented maintenance commitments, and a formal damages-and-deposits protocol, and to pursue alternatives if those assurances cannot be secured in writing.

The core red flags are hard to overlook. A pattern of unresponsiveness, from missed calls and ignored emails to portals that fail and on-site teams that appear disconnected, creates an environment where routine repairs become extended ordeals. Tenants report persistent issues with mold, pests, plumbing, and hot water, and they frequently describe disputes over deposits or erroneous charges that linger for weeks or months without resolution. Safety concerns surface in several accounts, including reported break-ins and confrontations that were not handled with appropriate urgency. The frequency and consistency of these problems dwarf any isolated positives, turning what should be a straightforward rental experience into a continuous struggle to obtain basic service and fair treatment.

Even when the regional and on-site teams show competence, their impact is limited by systemic communication gaps and inconsistent performance. Positive mentions highlight a handful of managers who are professional, courteous, and responsive, and a few properties that have undergone upgrades or improvements. These isolated successes prove capability exists, but they are not reliably delivered across the portfolio. When routine elements, like timely maintenance, transparent billing, and dependable deposits, remain unsettled, the occasional good interaction does little to offset the broader pattern of friction. Prospective tenants should weigh the sporadic good service it is possible to encounter against the long track record of missed promises and administrative turmoil.

From a decision-making standpoint, the risk profile is outsized. The financial exposure associated with disputed charges, delayed or missing security deposits, and inconsistent rent accounting is a recurrent thread in these reviews. Physical safety and livability have also been questioned, with accounts of mold, infestations, construction disruption, and insufficient crisis response. The combination of abrupt maintenance gaps and intangible risks around accountability creates a high-stakes environment for anyone counting on a stable home. For seniors, families, or professionals who depend on predictable, courteous customer service, Sunrise properties represent a cautionary choice: the potential savings on rent may be wiped out by ongoing frustration, unexpected costs, or deceptive billing practices.

For households evaluating options, several concrete due-diligence steps can help separate workable from problematic situations. Demand a current, itemized service history for any unit of interest, with clear timelines for past and ongoing repairs. Insist on a written maintenance response commitment, ideally in a formal service-level agreement, that outlines expected response times and remedies if promises are missed. Request a transparent, month-by-month ledger of charges, deposits, and any move-out deductions, plus a guaranteed window for deposit refunds. Tour the on-site management team, if possible, and ask for references from current residents about responsiveness and safety. Compare these findings with other San Diego properties managed by firms with reputations for reliability, or consider owner-operated rentals where a single point of accountability exists.

In the end, Sunrise Management delivers a split decision: affordable rents in exchange for a fragile, inconsistent service framework. If the priority is strictly price and the ability to push for action, this path can work, provided there is a willingness to fight for basic rights and to navigate disputed charges. However, for anyone who values reliability, transparent operations, and a consistent safety net, the recommended trajectory is to look at other management options. Prioritize communities with established on-site leadership, responsive maintenance, and a track record of returning deposits promptly. When a family is choosing a next home, reliability should not be the sacrifice made on the altar of lower rent. A cautious, planful approach now will spare future frustration and protect both budget and well-being in the long run.

This part of San Diego, California, offers a convenient and vibrant community for senior living. The area is home to a variety of dining options such as Sonic Drive-In, In-N-Out Burger, and Chick-Fil-A, providing easy access to delicious meals. Additionally, there are several pharmacies nearby including Walmart Pharmacy and Walgreens for any medical needs. Residents can enjoy the outdoors at parks like Lindbergh Park and Mission Bay Park, perfect for leisurely walks or picnics. For healthcare needs, there are reputable facilities such as Sharp Memorial Hospital and Kaiser Permanente San Diego Medical Center in close proximity. Transportation options are also readily available with Montgomery Field Airport and various trolley stations nearby for easy travel. Overall, this area offers a well-rounded and convenient environment for seniors looking to settle down in San Diego.

Restaurants

• Sonic Drive-In (0.7 miles)
• In-N-Out Burger (1 miles)
• Chick-Fil-A (1.8 miles)
• Rally's (2.9 miles)
• Jack In The Box (3.2 miles)
• Cutwater Spirits (3.5 miles)
• In-N-Out Burger (4.2 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.9 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3.1 miles)
• Rite Aid (3.6 miles)

Parks

• Lindbergh Park (1.1 miles)
• Civita Park (3.9 miles)
• Mission Bay Park (4.6 miles)
• Cal's Point (5 miles)
• Kate O Sessions Memorial Park (5.3 miles)
• Crown Point (5.3 miles)
• Mira Mesa Community Park (5.6 miles)

Cafes

• The Coffee Bean and Tea Leaf (1.4 miles)
• Starbucks (1.8 miles)
• Blue Bottle Coffee (4.2 miles)
• Communal Coffee (6 miles)
• Starbucks (6.1 miles)
• Sharetea (6.1 miles)

Transportation

• Montgomery Field Airport (MYF) (1.7 miles)
• Balboa Avenue Transit Center (4.1 miles)
• UTC Trolley Station (4.4 miles)
• Fashion Valley Trolley Station and Transit Center (4.8 miles)
• Old Town Trolley Station and Transit Center (6.2 miles)

Physicians

• Kaiser Permanente Viewridge Medical Offices 2 (1.8 miles)
• Sharp Rees-Stealy San Diego Radiology (2.6 miles)
• Sharp Rees-Stealy Mira Mesa (4.4 miles)
• Kaiser Permanente Vandever Medical Offices (4.4 miles)
• NVISION Eye Centers (5 miles)
• San Diego Mental Health Services (5.3 miles)
• Sulpizio Cardiovascular Center at UC San Diego Health (5.3 miles)

Hospitals

• Sharp Soc (2.1 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (2.4 miles)
• Sharp Memorial Hospital (2.4 miles)
• Kearny Mesa Convalescent and Nursing Home (2.5 miles)
• Rady Children's Hospital (2.5 miles)
• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (4.4 miles)
• UC San Diego Jacobs Medical Center (5.3 miles)

Theaters

• AMC Mission Valley 2 (4.6 miles)
• AMC Fashion Valley 18 (4.7 miles)
• Regal Edwards Mira Mesa 4DX, IMAX & RPX (5.9 miles)

Places of Worship

• Good Shepherd Catholic Church (5 miles)