For more information about senior living options: (866) 208-4318
3.5 from 86 reviews
5 stars
44
4 stars
8
3 stars
3
2 stars
6
1 stars
25
Overall Review of innovAge
common20 reviews mention this
Supportive staff and advocates
Residents and families describe staff who are patient, kind, and responsive to personal needs.
Across multiple reviews, families highlight staff members who helped guide enrollment and transitions, explained benefits, and stayed attentive to medical and emotional needs. Several comments single out specific people for patience and empathy, including help coordinating appointments and scheduling. Even when reviews are critical overall, there are also mentions of nurses and other caregivers being helpful and considerate in day-to-day interactions.
caveat5 reviews mention this
Transportation can be unreliable
Residents and families raise concerns about transportation coordination and driver conduct.
Several reviews describe problems getting rides to line up with patient needs, including transportation that requires more coordination. Others mention missed or poorly coordinated transportation, with families having to reschedule when rides were not set up. There are also direct complaints about drivers being rude or creating unsafe situations, alongside broader claims that transportation does not communicate clearly.
caveat10 reviews mention this
Medication and care follow-through
Some reviews report missed medications, delayed orders, and disruptions to needed services.
Multiple reviews describe gaps that affected medication access or the ability to receive care on schedule. Examples include medication orders not being sent to nursing, delays in prescription delivery, and situations where medical needs were not met after changes to center days. Other comments describe broader failures with timely medication delivery and coordination, including problems that led families to seek emergency care or consider disenrolling.
caveat14 reviews mention this
Communication and organization issues
A recurring complaint is difficulty reaching staff and delays in responding.
A number of reviews mention long hold times, unanswered calls, and social workers or front-desk teams not returning messages in a timely way. Others describe changes to care without adequate notification, along with weak follow-up when families had concerns. Several reviews also point to missed details like appointments being made without notice or care records and coordination falling behind, which contributed to dissatisfaction.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Active Adult Communities (55+)
Day Program
Transportation
Ontario International (19 miles away)
Nearby Places of Interest
This part of San Bernardino, California, offers a variety of amenities and services that can cater to the needs of seniors looking for a convenient and comfortable living environment. With numerous restaurants, cafes, pharmacies, and physicians in close proximity, residents will have easy access to essential services. Additionally, the presence of places of worship provides spiritual support and community engagement. For leisure activities, there are theaters nearby for entertainment options as well as parks for outdoor recreation. The availability of transportation hubs like the San Bernardino Transit Center ensures easy mobility around the area. Furthermore, with hospitals and medical centers within a short distance, residents can feel secure knowing that healthcare facilities are readily accessible in case of emergencies or routine medical appointments.
Restaurants
Poke Bar (1 miles)
McDonald's (1 miles)
BJ's Restaurant & Brewhouse (1.1 miles)
In-N-Out Burger (1.1 miles)
Najwa's Mediterranean Cuisine (1.2 miles)
A Dong Vietnamese Cuisine (2.1 miles)
In-N-Out Burger (2.5 miles)
Cafes
Starbucks (1 miles)
Starbucks (2.1 miles)
Viva La Boba (2.2 miles)
Starbucks (3.9 miles)
Stell Coffee & Tea Company (4.4 miles)
Starbucks (5.5 miles)
The Coffee Bean and Tea Leaf (5.5 miles)
Physicians
Macias Eye Medical Centers (1 miles)
Loma Linda University Children's Hospital (2 miles)
Loma Linda University Physician Referral (2.2 miles)
Pacific Eye Institute ( Formerly Inland Eye Institute) (2.2 miles)
Loma Linda University Family Medical Group (2.5 miles)
Bolivar Family Medical Clinic (2.6 miles)
Elmer Reymond Symonett (2.6 miles)
Places of Worship
National Association of Seventh Day Adventist Dentists (1.9 miles)
Crosswalk Church (2.3 miles)
Azure Hills Seventh-Day Adventist Church (3.5 miles)
Packinghouse Church (3.7 miles)
Transportation
San Bernardino Transit Center (2 miles)
The Colton Diamonds (3 miles)
Pharmacies
Rite Aid (2 miles)
Caremark Rx (2.4 miles)
Rite Aid (2.7 miles)
Mountain View Pharmaceuticals (2.7 miles)
Walmart Pharmacy (2.8 miles)
Family Pharmacy (2.9 miles)
Diamond Collective 20 Cap (2.9 miles)
Theaters
Regal San Bernardino & RPX (2.4 miles)
Mountain Grove 16 (4.1 miles)
Studio Movie Grill (5.4 miles)
Hospitals
Jerry L Pettis Memorial (2.4 miles)
Mountain View Surgery Center (2.5 miles)
Loma Linda Ambulatory Care Center (2.6 miles)
San Bernardino Medical Group (3.7 miles)
Vantage Oncology (4.1 miles)
Pacific Park Convalescent Center of San Bernardino (4.6 miles)
The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.
Elder abuse affects many older adults worldwide and includes physical, emotional, neglectful, and financial harm, with about one in six individuals over 60 experiencing abuse annually. Prevention and intervention strategies focus on awareness, support for caregivers, and mandatory reporting, while recovery necessitates comprehensive support for both physical and emotional needs.
The guide details ten essential responsibilities of senior caregivers, including personal care, mobility assistance, medication management, and emotional support, while emphasizing the importance of safety, nutrition, and maintaining a safe living environment to enhance seniors' quality of life and independence.
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
Active Adult Communities (55+)
Day Program
Ontario International (19 miles away)
Excellent access to healthcare services and nearby amenities.
Comprehensive Guide to Qualifying for Home Health Care Services
Powerful Realities of Elder Abuse and the Most Effective Ways to Report It
Ten Vital Duties of a Senior Caregiver: A Comprehensive Guide