Addus Healthcare

Pros

• The office staff at ADDUS is praised for being great.
• Selena is kind, understanding, always willing to help, and courteous.
• The caregiver ADDUS placed to care for the wife is described as the very best.
• The HomeCare service is excellent, and the staff is understanding and caring.
• The service in Modesto is described as the best.

Cons

• The office has poor communication and canceled service abruptly without notice.
• They refused to care for a dementia patient and left the family stranded.
• Several employees allegedly lied about the patient to avoid work, throwing the patient under the bus.
• Addus trains staff with only a basic quiz and sends them into the field without real training.
• The reviewer felt disappointed and hurt by the company.
• The office team is rude and provides no work, indicating a drastic decline in service.

Review

The experiences shared about Addus HomeCare, including its involvement with VA arrangements, cover a broad spectrum - from praise to deep frustration. One thread that runs through several accounts is the sense that the provider's performance has been uneven and situational, changing depending on who is in the field and which office is handling the case. For some families, the services have been a lifeline, allowing them to care for a loved one at home while juggling the demands of work and children. For others, the service has felt unreliable, poorly coordinated, and at times dismissive of their needs.

A recurring concern centers on communication and reliability. In several stories, families recount abrupt cancellations of care with little or no notice, leaving them scrambling to fill urgent gaps. In at least one case, the failure to support a father with dementia was particularly striking, as the caregiver team refused to provide the necessary services and then canceled without sufficient warning. The impact of such disruptions has been severe for caregivers who are balancing young children, work responsibilities, and full-time caregiving duties - creating a sense of being stranded and unsupported during a vulnerable time.

Behind the logistical complaints lies a troubling allegation: some employees reportedly told the family that their father was among the easiest clients, only to later present false reasons in order to exit the assignment. The contrast between the supposed ease of care and the later accusations has left families feeling misled and betrayed, casting doubt on the honesty and accountability of the staff involved. This sentiment of mistrust compounds the frustration with the service interruption and raises questions about the integrity of some internal communications and decisions.

These concerns about training and preparedness are closely tied to the complaints about service quality. A common thread is the assertion that staff members are not adequately trained, with only a basic quiz as a barrier to deployment "in the field." When caregivers arrive underprepared or ill-supported, the likelihood of miscommunication or suboptimal care increases, and the patient's family bears the consequences. For families seeking dependable, well-trained aides, this is a central frustration and a driving factor behind their decision to relocate services to a provider they believe is better equipped to train and supervise frontline workers.

Amid the negative experiences, there are bright notes that offer a counterbalance. Several reviews highlight the office staff as a bright spot in the process, with particular praise for individual team members who demonstrate kindness and professionalism. One reviewer singled out Selena, describing her as kind, understanding, always willing to help, and courteous. This voice underscores that when the office environment and personal interactions are positive, families feel supported and valued, even if other aspects of the care program have fallen short.

There is also appreciation for the specific caregiver assigned to a loved one. One account lauds the in-home caregiver placed by Addus for their wife, calling that caregiver the "very best." Such praise suggests that when the right match is achieved and the caregiver?family dynamic works, Addus can offer meaningful, high-quality care that makes a tangible difference in daily life. This is a reminder that successful home care hinges not just on policy or scheduling, but on the human connection and the competence of the person at the bedside.

Conversely, another review conveys a harsher assessment of the company's trajectory, noting that "the company has changed drastically." In this view, the office team has become rude, and there is a perception that no work is being provided. The dissatisfaction here is not merely about isolated incidents but about a broader sense that the organization's culture and reliability have deteriorated. The sentiment ends with a clear recommendation against the provider, reflecting a decision to seek alternatives in hopes of steadier, more respectful care for a loved one.

Taken together, these perspectives paint a complex portrait: Addus HomeCare appears capable of delivering compassionate, patient-centered care in some cases, especially when the right caregiver?family fit exists and office staff provide solid support. However, systemic issues around communication, reliability, and training seem to undermine consistent performance and erode trust for families facing the daily realities of caregiving. The dichotomy between positive experiences - driven by empathetic office staff and excellent individual caregivers - and negative ones - driven by abrupt cancellations, alleged misinformation, and perceived declines in professional standards - creates a landscape where families often feel they must choose between hoped-for reliability and the emotional toll of inconsistent service.

Places of Worship

• The Refuge Bible Fellowship (0 miles)
• Azure Hills Seventh-Day Adventist Church (3.3 miles)
• Riverside Community Church (4.3 miles)
• National Association of Seventh Day Adventist Dentists (6.1 miles)
• The Grove Community Church (6.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.1 miles)
• Central Best Pharmacy (4.1 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (2.9 miles)
• Starbucks (5.6 miles)
• The Coffee Bean and Tea Leaf (5.9 miles)
• Starbucks (6.3 miles)
• Wanda's Cafe (6.5 miles)
• Starbucks (7.1 miles)

Restaurants

• The Old Spaghetti Factory (1.6 miles)
• Taco Station (1.9 miles)
• Plant Power Fast Food (1.9 miles)
• Donut Tyme (2.9 miles)
• Smokey Canyon BBQ (2.9 miles)
• Islands Restaurant Riverside (3.9 miles)
• Chick-Fil-A (3.9 miles)

Physicians

• Maguire, Gerald Ucr Health Comprehensive Psychiatric Services (1.7 miles)
• Tang Ashley, MD (2.3 miles)
• Riverside Community Hospital Transplant Center (2.4 miles)
• Riverbrock Neuro Sciences (2.5 miles)
• Bones and Spine Surgery (4 miles)
• University Pain Consultants (4.3 miles)
• Elmer Reymond Symonett (4.4 miles)

Hospitals

• Empire Imaging (2.4 miles)
• Riverside Center (3.6 miles)
• Jerry L Pettis Memorial (6.7 miles)
• Windsor Cypress Gardens Healthcare (7 miles)
• Parkview Community Hospital Medical Center (7.1 miles)
• Kaiser Permanente Fontana Medical Center (7.1 miles)

Parks

• Andulka Park (2.6 miles)
• Mount Rubidoux (2.7 miles)
• Sycamore Canyon Wilderness Park (4.4 miles)
• Towngate Memorial Park (6.3 miles)
• Leonard Bailey Park (7.5 miles)

Theaters

• Regal Riverside Plaza (3.7 miles)

Transportation

• The Colton Diamonds (5.1 miles)
• San Bernardino Transit Center (7.8 miles)