Imperial Home Care in Roseville, CA

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Pros

• Laurene Klaers is an outstanding physical therapist.
• Laurene Klaers is always on time and communicates well with patients.
• Luz RN is knowledgeable and professional.
• Imperial Home Health provides outstanding home health services.
• The physical therapists are patient and encouraging, and the nurses follow up regularly.
• Imperial Home Health nurses are professional, kind, and patient.
• The Imperial Home Health team goes above and beyond.
• They treat patients with dignity and respect, delivering top-notch care.
• Kenna is an amazing CHHA who is attentive, caring, and compassionate.
• McKenna is a wonderful, thorough home health aide with a warm, bubbly personality.
• Marc Miura is a wonderful, knowledgeable physical therapist who explains exercises clearly and is always on time.
• Angel Baker is an amazing occupational therapist who supports recovery.
• Rowena Evans is a wonderful, helpful staff member who communicates clearly.

Cons

• The company is absolutely the worst service ever, prioritizing billing over patient care.
• The company cares more about money than patients, with poor office communication and repeated delays in bloodwork and therapy approvals.
• The health care system in the High Desert is described as the worst, with nurses forgetting to order supplies and a rude manager.
• The investigation did not progress because the company had released the patient before the complaint, resulting in a horrible experience.
• Kenna is accused of not doing her job correctly and Misty of being uncompassionate and unprofessional; the reviewer does not recommend the agency.
• The IV setup reportedly lacked a critical safety part, and the nurse blamed the patient, describing the service as a health risk.
• The reviewer warns others to beware of the company.

Review

Imperial Home Health in Roseville is best suited for families pursuing robust, in-home post-acute care and ongoing support for chronic conditions. The core strengths lie in a clinical team that arrives with discipline and compassion: nurses who are punctual and thorough, physical and occupational therapists who tailor regimens to real-life function, and aides who handle daily tasks with warmth. This agency tends to deliver steady, hands-on care that keeps recovery moving forward while preserving dignity. When a loved one returns from surgery, deals with wounds, or needs ongoing assistance while staying at home, Imperial’s staff stands out for reliability and clear communication with families about progress, next steps, and what risks remain. The experience reported across hundreds of visits shows a hospital-to-home continuity that reduces readmission risk and supports confidence during delicate recoveries.

However, this is not a flawless fit for every situation. Families that insist on perfectly trouble-free administrative execution will want to scrutinize the office processes. A notable portion of reviews call out gaps or delays in recertifications and care authorizations, and some messages suggest inconsistent scheduling or slow responses from the office. A few families have encountered miscommunications about procedures like bloodwork orders or the timing of visits, and there are sharp reminders that billing and paperwork can overshadow clinical flow at times. These issues do not erase the clinical excellence on the ground, but they can create avoidable stress, especially during acute phases of recovery when consistency matters most. In short, administrative reliability is a component that can swing the decision for families balancing speed of service with paperwork.

Where Imperial earns leverage is in the care team’s bedside manner and proven results. The nurses and therapists are repeatedly praised for being caring, patient, and skilled. Instances abound of caregivers who show up on time, explain care plans plainly, and push just enough to regain strength and mobility without creating anxiety. Notable clinicians, Kenna, McKenna, Kuburat, Nurse Louie, Stephanie, Marc Miura, Donnie, and others, appear repeatedly as anchors of trust. Patient stories highlight wound care that heals, picc-line management handled with confidence, post-surgical therapy that returns independence, and daily routines conducted with kindness and respect. This clinical backbone often translates into measurable progress for function and independence, which outweighs the friction that occasional administrative hiccups can cause. In essence, strong clinical outcomes create a durable case for Imperial even amid rough communications.

Still, the service is not without wobbles. A handful of reviews describe disrespectful or opaque office behavior, and at least one account alleges a breakdown in trust due to perceived dishonesty about service availability. The most credible critique centers on inconsistent scheduling, slow credentialing, and communication gaps that left families uncertain about when help would arrive or what procedures were authorized. While these criticisms are not the typical experience, they signal real risks: if administrative friction becomes part of the daily routine, it can erode the feeling of safety and jeopardize timely care. Prospective clients should weigh the reliability of the care team against the steadiness of the office, and consider what fallback plan exists if a recertification or a visit is delayed. This is not a universal failing, but it is a real pattern that requires vigilance.

For families that prioritize compassionate care and tangible recovery gains, Imperial remains a strong option, particularly in Roseville where home-based services align with hospital-to-home recovery pathways and ongoing therapy. Those with highly time-sensitive administrative needs, a history of complex scheduling, or a sensitivity to bureaucratic delays may want to compare alternatives that emphasize administrative clarity and faster recertification processing. The overall rating of 4.7 with a broad base of positive anecdotes about bedside care signals confidence in the clinicians. The prominent role of accessible, personable caregivers, especially CHHAs like Kenna and McKenna, and nurses like Kuburat and Louie, offers a reassuring continuity that many families value during fragile recoveries. In other words, Imperial is best for care-first families who can tolerate variable office responsiveness and want the strongest possible clinical team on the ground.

To maximize the benefits and minimize the downsides, approach should center on strong communication protocols and explicit expectations. Request a named care manager for consistency, insist on a written care plan with milestones, and designate a single point of contact for updates. When possible, pair the most demanding tasks, wound care, PICC-line management, or post-operative therapy, with consistently reliable clinicians such as Kenna, McKenna, Kuburat, and Marc Miura. Demand proactive follow-up on recertifications and clear timelines for visit scheduling, along with transparent billing practices. Imperial Home Health is a proven partner for home recovery, delivering exceptional clinical care and genuine compassion; with disciplined coordination, families can leverage the full value of the team while avoiding the administrative frustrations that accompany any busy home-health operation.

This part of Roseville, California offers a convenient and vibrant location with a variety of amenities nearby. Residents have easy access to a range of dining options, including family-friendly restaurants like Chuck E. Cheese's and Chick-Fil-A, as well as popular fast-food chains such as Taco Bell and In-N-Out Burger. For medical needs, there are several physicians and pharmacies within close proximity, ensuring quality healthcare services are readily available. The area also features charming cafes like Dutch Bros Coffee and Starbucks for leisurely outings. Nature enthusiasts can enjoy the numerous parks in the vicinity, perfect for recreational activities and enjoying the outdoors. Additionally, there are hospitals like Sutter Roseville Medical Center nearby for any emergency medical care needs. Public transportation is easily accessible with the Roseville Amtrak station nearby, providing convenience for residents looking to travel or commute. Overall, this part of Roseville offers a bustling community with ample resources to support a comfortable and active senior lifestyle.

Restaurants

• Chuck E. Cheese's (0.3 miles)
• Taco Bell (0.7 miles)
• In-N-Out Burger (0.8 miles)
• Eureka Roseville (0.9 miles)
• Lazy Dog Restaurant & Bar (0.9 miles)
• Chick-Fil-A (0.9 miles)
• Raising Cane's Chicken Fingers (1 miles)

Physicians

• Rocklin Family Practice and Sports Medicine (0.9 miles)
• Efrain Gonzalez, MD (1.3 miles)
• Tuan - Tuan A Doan Doan MD (1.9 miles)
• Shirley S Koon, DO (1.9 miles)
• C. Eric Gage, M.D., FRCS (1.9 miles)
• MeeRa Chong, MD (1.9 miles)
• Laboratory: Sutter Medical Foundation Rocklin (2 miles)

Pharmacies

• Sunset Pharmacy (0.9 miles)
• Walmart Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• Save Mart Supermarkets (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Longs Drugs (2.6 miles)

Cafes

• Dutch Bros Coffee (1.1 miles)
• Starbucks (1.8 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (3.3 miles)
• Panera Bread (3.6 miles)
• Starbucks (4.1 miles)
• Starbucks (4.8 miles)

Parks

• Johnson-Springview Park (1.3 miles)
• Diamond Oaks Park (1.6 miles)
• Breen Park (2.3 miles)
• Harry Crabb Park (3.4 miles)
• Robert L Doyle Park (3.6 miles)
• Maidu Regional Park (3.6 miles)
• Veteran's Memorial Park (3.8 miles)

Hospitals

• Sutter Roseville Medical Center (1.8 miles)
• Sutter Roseville Outpatient I.V. Therapy (1.9 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (3 miles)
• Kaiser Permanente Labor and Delivery (3 miles)
• Kaiser Permanente Hospital (3 miles)

Theaters

• Regal Ua Olympus Pointe (2.2 miles)
• SMG Rocklin (3.3 miles)

Transportation

• Roseville Amtrak (2.7 miles)