Overall Review of Cherish Days Home-The Elderly
caveat
8 reviews mention this
Communication and scheduling feel unreliable
Several reviewers report missed appointments and frustrating office follow-through.
A recurring concern is communication breakdowns and lack of dependable scheduling. Reviewers describe instances where caregivers were not informed after the office reached out, messages were not returned, and scheduling did not line up with what was discussed. Others mention missed appointments and that staff availability in the area was not confirmed until after the fact.
common
14 reviews mention this
Caregivers are described as helpful
Many reviewers praise caregivers as friendly, professional, and attentive.
On the positive side, multiple reviewers say the caregivers they received were helpful and treated their loved ones well. Several describe the staff as professional and efficient, and a number of reviews highlight good day-to-day support and overall service quality. A few reviewers also mention being able to ask questions and getting support without major friction.
caveat
3 reviews mention this
Response time varies by reviewer
Some families felt the organization was responsive, while others did not.
While some reviewers report timely responses and open lines of communication, others describe delays that affected care planning. One reviewer says the team responds in a timely manner and stays available for questions, but other feedback points to back-and-forth issues, unclear coordination, or care not being started as expected. That mixed experience shows up across reviews rather than being consistent for everyone.
caveat
2 reviews mention this
Care plans sometimes require changes
At least a few families describe needing adjustments to match care needs.
Some reviews suggest that matching caregivers to specific needs did not always happen immediately, leading to changes. One reviewer says a preferred provider was not always available and care arrangements needed to shift, while another describes concerns about training and whether caregivers could handle certain requirements. Together, these comments point to a need to confirm fit before shifts begin.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Board and Care Home
Ontario International (18 miles away)
Clean and well-maintained environment with engaging activities and dedicated staff.
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