Cherish Days Home-The Elderly

Pros

• Desire Home Care has exceeded expectations.
• Caregivers are very helpful with showering, dressing, meals, and other needs.
• Ochia and her staff are the best and highly recommended for loved ones.
• Desire Home Care came to the rescue during treatment, providing essential support.
• They adjust hours and accommodate weekend needs.
• The care taker has been a wonderful addition and a perfect match for the family.
• The staff are friendly, professional, and efficient.
• Customer service is great and responsive.
• The team is well trained and professional.
• Communication lines are open and scheduling is responsive.
• They replace caregivers quickly when a match isn't right.

Cons

• The coordinators do not take their job or the clients seriously.
• The office's communication is poor; requests are not relayed to caregivers in a timely manner.
• They fail to provide stable, consistent caregivers, with no-shows and long delays common.
• There is no accessible supervisor; clients get the run-around when trying to escalate issues.
• The owner is criticized for not addressing staff performance and should replace them.
• Caregivers sent are described as lazy, out of shape, or unable to handle the job.
• The office overshares information about incidents, compromising client privacy.
• Scheduling and voucher handling are inconsistent, wasting weeks of time.
• They frequently cancel or reschedule with little to no notice, undermining dependability for clients.

Review

The reviews paint a highly mixed picture of Desire Home Care, with moments of heartfelt gratitude on one hand and repeated frustration on the other. On the positive side, many families describe finding genuine relief and support during difficult health journeys. One caregiver-led success story describes how Desire "came to my rescue" during cancer treatment and surgery, with a team that provided eight-hour weekday coverage and the flexibility to adjust weekends as needed. The caregivers were praised for practical help - showering, dressing, and even preparing meals - and for attentiveness to "all her needs." Several reviewers highlighted specific staff who made a meaningful difference, such as Angela, who was noted for being friendly and helpful not just to the client but to the family by assisting with tasks like unloading groceries. In other testimonials, families speak to a level of compassion and reliability that they hadn't found elsewhere: "Desire Home Care has well exceeded our expectations," and "Ochia and her staff are the best." Some families reported that the agency provided multiple caregivers, with a good match in most cases and easy replacements when a fit wasn't right. In short, for some families the company delivered dependable, caring, capable support that made a real difference in daily living.

Yet the praise is tempered by a substantial volume of negative experiences that recur across different posts. A number of reviews focus on persistent communication and scheduling problems. For example, one account describes a sequence where a request to reschedule a caregiver was made, but the central office failed to notify the caregiver for more than two weeks. When the question of the caregiver's arrival was raised the next day, the reply cited a policy requiring at least 72 hours' notice, leaving the client frustrated and dismayed about the level of dependability. Another reviewer called out a pattern of no-shows and delayed responses - the first three appointments were missed, and the client was told there were no available employees in the area. These kinds of experiences contribute to a perception that the agency's internal communication and staffing logistics are unreliable and inconsistent.

Several posts explicitly criticize staff supervision and training. One writer contends that the agency does not train caregivers, especially for clients with special needs such as autism, and that caregivers are hired primarily for basic certifications rather than specialized preparation. The criticism extends to concerns that some aides arrive unprepared to handle more active or demanding situations, leading to mismatches and frustration for families. A former nurse reviewer described the situation candidly: the company "does not train their employees at all to deal with kids with autism," and caregivers are often sent out to work shifts with the hope that it will work out. These concerns are paired with anecdotes about staff who appear out of shape for the job, or who cannot manage the responsibilities of caring for a person with significant needs, prompting calls for better recruiting, training, and ongoing supervision.

Privacy and professional boundaries also appear as a troubling theme in several comments. One reviewer described an incident where a staff member allegedly overshared information about a client, and there is a continued call for more transparent and timely updates about investigations and disciplinary matters. Updates on what exactly is being investigated are requested, signaling a desire for accountability and clarity from management during sensitive incidents. This sense of opacity - whether about staff behavior or internal investigations - contributes to distrust and concern among families who rely on the agency for critical support.

There is also a strong negative voice within the thread. Some reviewers use very harsh language to urge others not to use the service, including phrases like "DONT USE THIS HOME CARE CO." and "Piece of trash company." These comments often accompany accusations of rude or lazy staff and a lack of responsiveness from coordinators or supervisors. One particularly pointed post describes a caregiver calling a family "towel head," expressing racialized disrespect, and then hanging up during a confrontation. While these explicit insults are part of the input, they also underscore a broader sentiment of frustration and the emotional toll that unreliable care can take on families managing complex health and caregiving needs.

On the flip side, there are several notes that acknowledge organizational challenges but finally emphasize the importance of reliable access to care. Some families describe a history where, in earlier months or prior vouchers, Desire had worked well and provided dependable service. A common thread is that when the agency can successfully match a caregiver and maintain steady communication, the experience is markedly positive: caregivers who show up consistently, communicate openly, and respond promptly to questions can make a significant difference in daily routines and overall well-being. Another recurring sentiment is appreciation for coordinators or staff who respond quickly when a caregiver match isn't ideal, exchanging providers without much hassle and keeping lines of communication open.

Overall, the body of reviews suggests a service with real strengths in compassionate caregiving, practical day-to-day support, and flexibility in some cases, but with systemic issues in scheduling, staffing consistency, and communication that undermine reliability for many families. For loved ones with complex needs - dementia care, autism, post-surgery support, or cancer recovery - the difference between a dependable, well-trained caregiving team and a pattern of missed appointments or unclear communications can be substantial. The experiences shared here emphasize the need for stronger internal processes: clearer scheduling protocols, better caregiver training for special populations, consistent supervision, more transparent handling of incidents and investigations, and a commitment to timely, proactive communication with clients and families. Until those improvements are consistently evident, prospective clients may want to proceed cautiously, seek detailed confirmations in writing, and verify coverage in their specific area to avoid repeating the frustrations voiced by many of these reviewers.

This part of Riverside, California offers a convenient and diverse range of amenities for seniors looking to settle in the area. Within a short distance, you will find a variety of restaurants offering different cuisines to suit your preferences, as well as multiple pharmacies and medical facilities for your healthcare needs. The selection of parks nearby provides opportunities for outdoor activities and relaxation. For those seeking spiritual fulfillment, there are several places of worship in close proximity. Additionally, the presence of cafes allows for social gatherings and leisurely outings. The accessibility to theaters offers entertainment options, while the hospitals in the area ensure quality healthcare services are readily available when needed. Overall, this neighborhood provides a well-rounded environment for seniors looking for comfort and convenience in their daily lives.

Restaurants

• McDonald's (0.2 miles)
• Locals Public House (0.2 miles)
• Smokey Canyon BBQ (2.6 miles)
• Donut Tyme (2.6 miles)
• Miguel's Jr (2.8 miles)
• Portillo's Hot Dogs (3.1 miles)
• Chick-Fil-A (3.1 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (2 miles)
• Rite Aid (3.2 miles)
• Day Street Pharmacy (3.4 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.3 miles)
• Sav-On Pharmacy (4.5 miles)

Physicians

• Cardio Vascular Plus (0.6 miles)
• Healthcare Imaging Center at Day Street (3 miles)
• Riverside Medical Clinic (3 miles)
• Nephrology Assoc Medical Group (3.4 miles)
• Moreno Valley Community Medical Group (4.4 miles)
• University Pain Consultants (4.4 miles)
• Loma Linda University Plastic Surgery Group (4.5 miles)

Parks

• Sycamore Canyon Wilderness Park (1.5 miles)
• Andulka Park (3 miles)
• Towngate Memorial Park (3.4 miles)
• Mount Rubidoux (5.9 miles)

Places of Worship

• The Grove Community Church (1.5 miles)
• Riverside Community Church (5.4 miles)
• The Refuge Bible Fellowship (5.5 miles)
• Azure Hills Seventh-Day Adventist Church (8 miles)

Cafes

• Starbucks (2.7 miles)
• The Coffee Bean and Tea Leaf (3 miles)
• Starbucks (3.2 miles)
• Starbucks (3.8 miles)
• Starbucks (4.1 miles)
• Starbucks (5.4 miles)
• Wanda's Cafe (5.7 miles)

Theaters

• Regal Riverside Plaza (4.4 miles)
• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (7.4 miles)

Hospitals

• Riverside Center (4.9 miles)
• Empire Imaging (5.2 miles)
• Parkview Community Hospital Medical Center (6.4 miles)
• Windsor Cypress Gardens Healthcare (7 miles)
• Riverside County Regional Medical Center (7.6 miles)
• Molina Medical Center (9.3 miles)