Simply Caring Angels
Save608 West Wasp Avenue, Ridgecrest, CA 93555
For more information about senior living options: (844) 490-3973
Across several accounts, this facility comes across as poorly aligned with the expectations many families have for end-of-life care. The most consistent and troubling thread is a chronic lack of adequate nighttime staffing. Reviewers describe a single staff member on duty through the night who, they say, falls into a deep sleep and pays little attention to the sound monitors or to calls from the room. The experience is described as needing to knock for three to five minutes simply to reach help, which understandably leaves families anxious about the level of supervision and response their loved ones receive during vulnerable hours.
Another leg of the criticism centers on interactions with the owner. One reviewer recounts a dramatic dispute over a mediation clause in a contract, during which the owner allegedly insisted the writer was too young to understand what they were signing and even threatened to involve the writer's father. The exchange is portrayed as hostile and punitive, creating a sense that the business operates on intimidation rather than cooperative problem-solving. This kind of personal confrontation over terms of service adds to an overall impression of a business environment where families feel dismissed or humiliated rather than supported.
The promises made in the marketing materials do not seem to match the day-to-day reality for some residents. Specifically, the facility advertises that it provides rides to doctor appointments, yet reviewers report that such transportation is not offered in practice. Similarly, dietary accommodations appear to be lacking for residents with special medical needs. In reviews like these, kidney failure or diabetes seems to be treated the same as any other diet, with no apparent flexibility for individual medical requirements. The mismatch between advertised services and actual service delivery contributes to a sense of unreliability and concern for residents' health.
Financial and pricing practices also draw sharp criticism. One reviewer recalls being asked repeatedly, "do you have a lot of money," a line that sticks in their mind as an indicator of the business's approach to residents and their families. There are additional reports of abrupt price increases - an example given is a $2,000 monthly increase with only a 72-hour window to respond - added to existing care levels with no explanation of what changed or why. Beyond these increases, there are allegations that some staff are paid under the table, and that pay practices are not transparent or fair. The overall impression is that financial pressure and profit motives can trump the stated mission of care.
Taken together, the reviews convey a sense of a business that many families view as primarily profit-driven rather than resident-centered. The sentiment that "it's obvious what this business is about" and the portrayal of the owner as being focused on money are powerful, repeated themes. The reviews suggest that residents and their families feel exploited or neglected, which deepens the fear that the facility's priorities do not align with compassionate, personalized end-of-life care.
Specific anecdotes amplify these concerns. One family reports persistent understaffing and notes that the available staff members are not adequately qualified; in one case, they say an 80-year-old employee was on the roster, raising questions about whether the facility can meet basic safety and care standards. There are also troubling internal incidents described by reviewers: staff reportedly caught stealing and later rehired, and another employee allegedly found drunk on the job who mistakenly neglected to administer medications. These incidents are presented as evidence of a broader pattern of mismanagement and lax oversight.
There is also a particularly painful episode tied to a loved one's burial. Reviewers recount a confrontation with the owner over a handmade quilt - the quilt goes missing, staff members promise to "look for it," and then the owner allegedly calls the family the day before burial, arguing and accusing them of lying about the quilt's existence. The sense of coldness and hostility in that interaction, paired with the other concerns, reinforces a view that the facility's leadership can be harsh and unsympathetic in emotionally charged moments.
Overall, the collection of experiences paints a picture of a place that many would characterize as under-resourced and poorly managed. The recurring issues - night staffing problems, broken promises about services like transportation, inadequate dietary accommodations, aggressive financial practices, and reported misconduct by staff - combine to create deep skepticism about the facility's ability to provide safe, compassionate, and respectful care. For families in a small town with few options, the resulting sentiment is that this is not a well-run hospice, and that alternatives should be considered to ensure a loved one's care meets basic standards of dignity, safety, and empathy.
Simply Caring Angels in Ridgecrest, CA is a board and care home that provides exceptional care services in a comfortable and homely environment. Our community offers a range of amenities to enhance the quality of life for our residents.
Our dining room provides nutritious meals that cater to special dietary restrictions, ensuring that each resident's individual needs are met. The fully furnished living spaces create a cozy atmosphere where residents can feel at home while receiving the assistance they require.
For those looking to enjoy some fresh air and outdoor activities, our community features a beautiful garden and ample outdoor space. Housekeeping services are provided to ensure that the living areas are always clean and tidy.
At Simply Caring Angels, we understand the importance of maintaining social connections and engaging in daily activities. Therefore, we offer scheduled daily activities to keep our residents active and entertained.
In terms of healthcare coordination, our dedicated staff works closely with health care providers to ensure seamless communication and personalized care plans. We assist with activities of daily living such as bathing, dressing, and transfers, providing support whenever needed.
Medication management is another crucial aspect of our care services. Our trained staff ensures that medications are administered accurately and on time, giving residents peace of mind.
Transportation arrangements are available for medical appointments as well as regular outings. Residents can easily access nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals, and numerous other amenities in the surrounding area.
At Simply Caring Angels in Ridgecrest, CA we strive to provide compassionate care in a warm and welcoming environment. Our focus on individualized support allows residents to maintain their independence while receiving the necessary assistance for a comfortable lifestyle.
Simply Caring Angels is located at 608 West Wasp Avenue, Ridgecrest, CA 93555 in San Bernardino County, California
Simply Caring Angels on seniors.fyi includes 6 photos including images showing bedroom, interior, windows, living room, wall art, fireplace, decor, bookshelves, and more.
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